# Emirates — user reviews > 1,503 indexed App Store user reviews of Emirates by Emirates, rated 4.50/5 from 9,782 ratings. - Source: https://appshunter.io/ios/app/emirates/id935307149/reviews - App overview in markdown: https://appshunter.io/ios/app/emirates/id935307149.md - Rating breakdown: 5★ 7,545 · 4★ 1,177 · 3★ 296 · 2★ 222 · 1★ 542 ## What do users think of Emirates? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Convenient features - 🚀 Smooth check-in process - 🚀 Informative and intuitive - 👍 Excellent app for frequent flyers - 🚀 Functional and convenient **Cons** - 🐛 Crashes and technical issues - 🐛 Bugs and glitches - 🐛 Unreliable app performance - 🐛 Slow and unresponsive at times - 🐛 Session timeouts and login problems - 🐛 Inconsistent user experience **Commonly reported bugs** - Inability to complete check-in through the app - Passport and personal details not saving properly - Seat selection and upgrade functionality not working - Skywards miles not displaying correctly - Boarding pass not showing all necessary information **Most requested features** - Ability to manage family/group bookings with shared miles - Improved seat selection and upgrade options - Better integration with loyalty program and account management - More language support, especially for Arabic - Streamlined check-in and boarding pass handling ## Newest reviews (14 of 1,503) ### 2/5 — Unable to Join Emirates Skywards *2026-08-12, version 16.8.0* Trying to join the program and I am stumped. App does not enable the “Join now” option even after I have all mandatory fields populated. Not sure what the error is as it doesn’t show anything that indicates I have incorrect info in there? App just keeps me there and does not provide my next actions!! Tried to close the app and redid it like thrice or more. With travel plans coming I was hoping to use the app for convenience, but I guess not!! ### 2/5 — Sometimes the app works *2026-05-23, version 16.7.3* First of all to my fellow reviewers, my understanding is that these reviews are for the app NOT for the Emirates Airlines, which is fantastic! I’m writing this review because I find the app to be completely useless most of the time. So far any time I’ve tried to do anything on the app, I get an error message. I’ve given up and will simply use their website. I guess I’ll be getting a paper boarding pass too. ### 1/5 — Mobile boarding pass *2026-05-13, version 16.7.2* Mobile boarding pass does not show automatically while at the airport. Works for every other airline except emirates!! Broken for 5 years. Why isn’t this being fixed ?? ### 2/5 — Needs work *2026-05-12, version 16.7.2* Not a great app. Had to continuously add in my trip to see it on the app and it would often crash. Ended up just using the web browser ### 1/5 — Не возвращают деньги *2026-05-08* Уже полтора месяца не возвращают 800 тысяч за билеты на отмененный рейс! Писать и звонить бесполезно, нет никакой информации, позор! ### 1/5 — Log out *2026-05-06, version 16.7.2* Log out not possible ### 2/5 — Bad experience *2026-04-29, version 16.7.0* Emerate airline! We pay thousand dollars for ticket but the service is so bad! during flight time meal and other drinks are always the same. even you can not prefer what you want. you eat what they gives you! ### 1/5 — Your support part of the app work soooo bad and buggy *2026-04-23, version 16.7.0* First of all why is it not build in to your app? It’s 2026 year and it’s so easy to add chat with support and give all user information to the team. Why you open browser in your app to use support? Second: I was in chat with support few minutes, explained a lot of things about my problem and then support chat just closed. And when I tried to open it again it start new chat with new assistant that I have to again explain everything. The experience of using this part of the app is so bad. Never seen any apps made this poor. ### 1/5 — Only works on new OS *2026-04-19, version 16.2.3* How annoying that an app that works now cannot be updated without buying a new iPhone, I will go back to my old android instead, or use Qatar! ### 1/5 — Best airline but the worst app *2026-03-23* Seems to support classic rewards flight reservations but never ### 1/5 — Problème de téléchargement *2026-03-11, version 16.2.3* Je ne parviens pas à télécharger la nouvelle application. ### 1/5 — Flights delayed, connections disrupted *2026-02-26, version 16.6.0* The worst airline at the moment! Can’t make simple connections and make so many people miss flights ### 1/5 — Uselessness at its best *2026-02-20, version 16.6.0* This application is a combination of uselessness and impracticality. It freezes almost always and even leaving a feedback is not possible. Changing flight option is there but doesn’t work. Basically anything that needs to be done eventually you will have to call emirates number. With all the resources they keep failing short when it comes to IT. ### 1/5 — Can no longer use app *2026-02-19, version 16.2.3* I exclusively fly Emirates where offered, really disappointed the latest app update makes it impossible to use with phones using ios 17 and earlier. I shouldn't have to spend money to buy a new iPhone if my old model is working, just to use certain apps. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst airlines *2026-08-03, version 16.8.0* Staff is pretty arrogant food is very limited and overall it’s a petty bad experience ### 1/5 — Damaged luggage *2026-07-13, version 16.8.0* Extremely disappointed with my recent Emirates experience. My checked luggage arrived with the zipper and lock broken, and it was obvious that my belongings had been searched and left in a complete mess. There was no security inspection notice or any explanation for what had happened. I trusted Emirates to handle my baggage with care, but instead it was returned to me damaged and mishandled. This level of service is unacceptable for an airline that promotes itself as a premium carrier. I expect Emirates to take responsibility and resolve this matter fairly. ### 1/5 — А это точно Эмирэйтс? *2026-06-29* Всё время виснет, не сделать ничего в приложении! Кошмар. Расстроили((((( ### 1/5 — Worst of all the airline apps *2026-06-18, version 16.7.3* Absolutely nothing works, in their app or on their site. Not setting a new password, loading seat selection, nothing. How can an airline offer such a good in-flight experience and such a poor online experience. ### 1/5 — Unusable for holidays booking via Emirates *2026-06-18, version 16.7.3* Doesn’t accept holiday booking reference, not the flight booking number. Have deleted the app now. ### 1/5 — Terrible *2026-06-17, version 16.7.3* The slowest app ### 1/5 — Racist customer service *2026-06-16, version 16.7.3* Racist customer service ### 1/5 — I can’t pay for my ticket *2026-06-14, version 16.7.3* The app has a bug. Can’t proceed to payment after selecting my fare. ### 1/5 — Issue to buy seats *2026-06-08, version 16.7.3* There is a issue in purchasing a seat , when you go to buy a seat, cannot add a payment method, no option to add card details or any way of payment. I tried to get help from team but no result. please address the issue. ### 1/5 — App is not working *2026-05-31, version 16.7.3* Unable to make any updates/changes to my itinerary for the past week as the app keeps throwing technical error. ## Most praised reviews (10 highest-rated) ### 5/5 — Je demande une invitation *2026-08-14* J’adore dubai ### 5/5 — Emirates *2026-08-02, version 16.2.3* Love the app ### 5/5 — Wow very good *2026-05-17, version 16.7.3* It’s a amazing feeling when i am traveling with emirates. i like it. thanks for you guys service. ### 5/5 — Les *2026-03-23, version 16.2.3* ♥️♥️♥️ ### 5/5 — Vuelos a Las Vegas *2026-03-14, version 16.2.3* Las Vegas NV ### 5/5 — Top Notch *2026-02-26, version 16.6.0* One of the best and always looking for ways to improve, highly recommend. Specially A380 ufff ### 5/5 — とってもすごい *2026-02-05* 飛行機の仲間で体験できるなどは凄いです。一番大好きな航空会社がエミレーツです。実際に乗ったことありますが、死ぬほどすごいです見てもらえるかなぁと思います。 ### 5/5 — Einfache Bedienung *2025-12-03, version 16.4.0* Buchung erfolgte verständlich und einfach. Man hat alle Infos griffbereit. Allerdings finde ich kein Rail&Fly Angebot mehr, auch nicht auf der Homepage. Ist das ein Fehler oder wurde es abgeschafft? ### 5/5 — Hanging issue *2025-11-11, version 16.3.0* The app is hanging a lot and if I touch on the book or login option it is not working I thinly it was because of the app update other than that the app is good ### 5/5 — 10/10 *2025-10-08, version 16.2.0* The best airline I had in my life, service and food was excellent, takeoff and landing was excellent everything was on time,keep going Emirates --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*