# Empeople CU — user reviews > 115 indexed App Store user reviews of Empeople CU by Empeople Credit Union, rated 4.80/5 from 11,068 ratings. - Source: https://appshunter.io/ios/app/empeople-cu/id1536797430/reviews - App overview in markdown: https://appshunter.io/ios/app/empeople-cu/id1536797430.md - Rating breakdown: 5★ 9,749 · 4★ 736 · 3★ 225 · 2★ 115 · 1★ 243 ## What do users think of Empeople CU? Overall sentiment: neutral **Pros** - 👍 Easy banking - 🚀 Convenient online banking - 🚀 Powerful app with great features - 🔒 Robust security features - 👍 Personable and helpful staff **Cons** - 🐛 Recurring technical issues with card controls - 🐛 Inconsistent check deposit experience - 🤔 Cluttered app design and navigation - 🤔 Loss of functionality compared to old app **Commonly reported bugs** - Check deposit feature not working - Incorrect account activity display - Login and sign-out issues **Most requested features** - Shared branching option - Bring back change machine - Recurring transfer setup between accounts - Improved transaction details in app ## Newest reviews (12 of 115) ### 5/5 — Easy to use *2026-01-03, version 3.30.0* The app is easy to use for the majority of your banking needs. ### 5/5 — Best app of all the banks I’ve used *2025-12-16, version 3.30.0* This is the best functional app of all the banks I’ve ever used. Just surprising that this is a little guy compared to Bank of America or Wells Fargo. Great job guys. ### 5/5 — Great app. *2025-04-22, version 3.21.0* Good banking app, very good UI, and easy to navigate, I love this app! ### 5/5 — Feeling Blessed2b an Empeople member *2025-04-20, version 3.21.0* Empeople employees from in bank services to online messaging has always been such a pleasure. Extremely knowledgeable of any buisness I’m inquiring about. They make sure every I is dotted &t crossed before we part the conversation . Not only are your services &rate very good , Empeople employees are nothing short of absolutely AWSOME. I look forward to all my years with Empeople. ### 3/5 — Car pay off *2025-03-01, version 3.18.0* the Empeople customer service person promised to monitor my balance so my car loan would be paid off as soon as my deposit hit my account which it did on Wednesday However checking today Saturday the $$ were in my account but my car loan had not been payed off! So I just did it myself. ### 4/5 — EZ *2025-03-01, version 3.18.0* Ex ### 5/5 — Great app *2025-02-25, version 3.18.0* Easiest to access all your financial needs. Easier than logging in from the computer. You can do everything right in the app esp if you have to do something quick! ### 5/5 — Only missing one thing *2024-12-16, version 3.18.0* Shared branching would be nice. It’s not always convenient to come in. That app is great and makes things convenient but sometimes you need to go in for whatever reason. Also, bring the change machine back. I don’t like the idea of cashless everything and I refuse to pay the fee the grocery store charges to cash in change. I have another account with another credit union for things I don’t get here. I’d switch entirely if it weren’t for the fact that I’ve been with Empeople (Infinity, Telco) for 33 years. ### 5/5 — Easy banking *2024-12-13, version 3.18.0* Empeople makes banking so pleasant and easy. The website is so easy to navigate and every employee has bee wonderful to deal with. Especially Austin in the Westbrook branch. He is so personable and helpful and makes you feel like you’re banking with a small home town bank! Barbara has also been great! ### 2/5 — Member for 11 years *2024-12-09, version 3.18.0* I’ve been a member for 11 yrs and never had so many issues with the app. Every week since Empeople took over the card controls have some sort of technical issue with locking and unlocking the card controls.. I’ve brought it to multiple reps attention and it gets fixed eventually but it’s not good for customers when they’re trying to unlock their card on the spot and it just happens to be malfunctioning every time. ### 5/5 — Great customer service *2024-12-01, version 3.18.0* They definitely have your best interest at heart all the time. ### 5/5 — paying bills *2024-11-29, version 3.18.0* The app is an easy to use system to get your loans paid. It makes it very easy to pay Pay My vehicle and mortgage payments on the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Update does not let you log in! *2026-06-23, version 3.28.0* This is the worlds worst update! Everything is paperless now and I don’t know if I can pay my power bill because the update wants another update! Yes please kill all the trees so at least I can have power! You cannot log in to see how much money you have and are now forced to drive over an hour to an actual bank! Please fix now!!! Or we will definitely have to stop banking with you! And do this fast, we all know you pay people for this! ### 1/5 — App No Longer Works *2026-05-31, version 3.34.1* It forced me to update today; now it won’t even start. Just a blank green screen and nothing happens! ### 1/5 — Bugs *2026-04-28, version 3.33.0* The app has many issues right now and will not allow me to do anything. ### 1/5 — Update sucks *2026-04-11, version 3.32.1* Ever since it was updated now I can never log in because face recognition never works and it goes to unlock for my phone and then it will just let anyone in it. And my deposit never works properly. Why fix something that isn’t broke?! ### 1/5 — Problem *2026-03-10, version 3.11.4* This app worked fine until I received a message that it needed to make my experience ‘safer.’ It locked me out of my account so that I have been nearly a year of inability to see any deposits or withdrawals and have to access an instant teller to see balances and guess what is cleared etc. very frustrating with zero options to get out of the endless loop of directions to upgrade to IOS 18.4 and then refuses the upgrade. No one at the local branch can help. I’m considering switching CU’s to get another service as there seems to be nothing I can do. There was zero complaints by me WHO OWNS THE ACCOUNT about my safety with my monies. Now I can see none of the activities in my account — to feel safer!? Come on. This is ridiculous! Unacceptable. 🤬 ### 1/5 — App doesn’t work since recent update *2025-10-30, version 3.28.0* No longer works since updating app. ### 1/5 — app is really buggy *2025-01-30, version 3.18.0* can’t view the app 65% of the time ### 1/5 — Processing Delays *2025-01-25, version 3.18.0* Payment Amounts & Due dates fluctuate in this app. Even scheduled automatic transactions can be considered late due to processing delays from external accounts. Secondly, credit card payments can’t be made from external accounts even after it’s linked to EMpeople. Requires a two step transfer process. ### 1/5 — Framework is just as bad as it was in 2010 *2024-05-28, version 3.12.0* The app lags, it will double send money It crashes, it’s slow to update money It makes banking with deere a huge negative cause I know something is gonna mess up. ### 1/5 — Garbage app *2024-05-26, version 3.12.0* This app is garbage. Crashes constantly and they make it a pain to link external accounts. Great employees but awful app. ## Most praised reviews (10 highest-rated) ### 5/5 — Great customer service *2026-08-18, version 3.36.0* Love this place - makes banking easy. ### 5/5 — TopNotch Service *2026-07-28, version 3.36.0* I give them 5 stars cuz they always on top of everything when ya contact them. Only thing i wish they let ya pay more than one month ahead on note ### 5/5 — Best CU ever! *2026-07-06, version 3.35.1* App is very user friendly. Love being able to do so much with it 24/7 - even messages about minor questions, or requests sent at 2:30 am get prompt replies the next business morning. I often get my payroll direct deposit one day early because of how quickly they are processed at Empeople. And don’t let the weird name fool you. Tellers and bankers know their stuff and are friendly, polite, and respectful. Their financial planners have helped me with investment options, including my IRA. Over the past 40 years, I’ve had personal, auto, and HELOC loans with them. I don’t even bother comparing interest rates because I know theirs will be the best. Highly highly recommend!! ### 5/5 — Computer systems *2026-06-30, version 3.35.1* I am just starting with the Empeople System - I was with TSB at Theresa. If I had a problem of any kind with banking, I would call TSB and most times get Lisa. She could always figure out what I needed for help and get it done by phone = that was nice. Now I call the Theresa branch, I get someone remote in Illinois ( that knocks out the hometown touch )! That I miss! Now my gripe = I just got off the phone with a nice lady from Illinois who helped me deposit a check! It should have been easy, but I couldn’t do it and I was getting mad. Enough getting no where. I called TSB, got a lady from Illinois, I walked through it with her coaching me = nice of her. However, I believe it would be MORE PRACTICAL to have the computer give suggestions after a time period of say 30 seconds as to what is needed to proceed to the completion of the transaction. My problem was that I had the check on a yellow tablecloth, the I tried red = would not work. When I went to BLACK, no problem. Now why can’t the computer give me hints as to WHY IT WONT TAKE ANY MORE INFO = thereby, getting me mad!!! ### 5/5 — Great Service *2026-06-30, version 3.35.1* Keep working on being Great. ### 5/5 — As Good of a Mobile Banking App as Any *2026-06-22, version 3.35.1* Mostly bank through this app and don’t have too many issues. ### 5/5 — Empeople CU *2026-06-15, version 3.35.1* The app is user friendly and the workers communication is top tier. ### 5/5 — Empeople CU *2026-03-04, version 3.30.2* Very friendly service on the phone, fast and consistent with your financial decisions, and emails when they are experiencing any issues ### 5/5 — Check capture software *2026-02-25, version 3.30.2* I think it would be beneficial if your IT area looked at how Wells Fargo put their deposit software together. It is much more user-friendly. ### 5/5 — Great Banking App *2026-01-21, version 3.30.0* This is a great way to track my money all in one place, with support just a click away. Highly recommend this app and credit union --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*