# Empire Cinemas — user reviews > 90 indexed App Store user reviews of Empire Cinemas by Binary Numbers ITZone LLP, rated 3.20/5 from 196 ratings. - Source: https://appshunter.io/ios/app/empire-cinemas/id1459864736/reviews - App overview in markdown: https://appshunter.io/ios/app/empire-cinemas/id1459864736.md - Rating breakdown: 5★ 85 · 4★ 17 · 3★ 14 · 2★ 14 · 1★ 66 ## Newest reviews (12 of 90) ### 3/5 — Unable to scroll popup window *2025-07-29, version 40.4.12* Unable to give concurrence for agreement on the rules of entry page appears on the popup ### 2/5 — Can’t buy tickets *2025-06-30, version 40.4.9* When i choose a movie and time, “rules of entry” window appears but i can’t choose agree to continue. The window is shorter than contains the whole script, and i the text inside the window can’t be raised up. Im using iPhone 12 pro. ### 1/5 — . *2025-06-29* بەرنامەكتان دوای ئەو ئەپدەیتەش كار ناكات 👎 **Developer response:** نعتذر منك بشدة ,❤️ نرجو منك تزويدنا برقم الجوال عن طريق الإيميل أو الواتس أب care@empirecinemas.com.sa +966 504226496 ليتم التواصل معك من قبل فريق خدمة العملاء ### 1/5 — Sad potato waving at me *2025-06-20, version 40.4.6* When opening the app , a sad potato is waving at me . This makes me uncomfortable. This makes me think again weather to book a ticket or no . I don’t know why they make this in the application ### 1/5 — Stuck on load screen *2025-06-18* The app doesn’t even load. It’s just stuck on the loading screen. Even worse than their barely functioning website. **Developer response:** Dear Honor ❤️ We don't know anything about your low rating. Please provide us with your mobile number and email address so we can contact you. Email: care@empirecinemas.com.sa +966 50 4226496 ### 3/5 — كافي *2025-05-17* ليش ماعدنا نفس هذا منيو وجلاتين واكل بس شامية وريدبول سعره غالي نحجز من تطبيق ونروح ونلاقيي ### 1/5 — Phone number limit *2025-03-28* Genuinely annoying cause what do you mean it has to be 9 numbers only? Since when? Dont make it a limit please how else can I use this app? There are other people having this problem too. Like im one number short and the application tells me it has to be ONLY 9.. pretty stupid an app shouldn’t be this complicated. It always is when it’s in Iraq **Developer response:** Hello, Please note that the registration and bookings can only be made for Saudi Arabia users, that is why you are facing a problem to register in Iraq. So far for Iraq the only way to book is to call the branch directly Contact the Cinema, Call us on: 07502100100/07502200200 ### 1/5 — Fix *2025-01-04* The app is jast work 1 time **Developer response:** Dear Customer, Thank you for contacting us. Are you facing any problem while using the application or website? Also, please provide us with your name, mobile number and booking email so that we can check the problem through the system. ### 1/5 — Bad *2024-12-18, version 40.3.53* When I enter the application, it goes out for no reason ### 1/5 — It’s not working *2024-12-17* It’s not working **Developer response:** Dear Hamood765, We'd love to know more about your low rating. Please provide us with your mobile number and email so that we can contact you. email: care@empirecinemas.com.sa +966 50 4226496 ### 1/5 — The worst App in the world *2024-11-10, version 40.3.52* This app has to be a troll, NOWAY THAT This Is meant to be used by costumers, this app is unusable there’s no proper way to display user messages. when I sign up it doesn’t let me and also doesn’t tell me why lol, so am I supposed to figure that on my own ? Also if you sign up you can’t verify your phone number for some weird reason and get stuck in an infinite loop. THIS HAS TO BE A JOKE, This is Embarrassing the fact that a massive Theatre company has an app like this in 2024 is Just embarrassing. ### 1/5 — Not working *2024-11-01* The app doesn’t work and the website doesn’t work and I don’t know y u do have IG page?? **Developer response:** Dear customer, Thank you for contacting us. Are you facing the problem while using the app or website? Also, kindly provide us with your name, mobile number and booking email so that we can check the issue through the system. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not good *2026-06-06* I cannot change the language on the app. ### 1/5 — Online reservations *2026-05-24, version 40.5.61* Worst application in terms of reservations, there is always a problem with profile, patments. I never had any bookings online because of these issues ### 1/5 — Cant sign in *2026-04-26, version 40.5.50* Can’t even sign in the otp number for verification code is not working the website is so slow ### 1/5 — Bad bad bad the worst *2026-04-08* The worst application I’ve ever had ### 1/5 — Loading problems *2026-02-28* This app never loads i want to check what films are getting streamed but the app tells me to go f myself ### 1/5 — Worst Cinema ever *2025-11-30, version 40.5.32* This is the worst cinema I have ever seen, their support is unsupportive, the app is confusing and badly designed. Overall just No. ### 1/5 — Do not recommend *2025-09-28, version 40.4.15* I can’t sign up and then developers are very lazy needs to be fixed ### 1/5 — Application issue *2025-07-31* Why the apps dont open in my phone **Developer response:** نعتذر منك بشدة ,❤️ نرجو منك تزويدنا برقم الجوال عن طريق الإيميل أو الواتس أب care@empirecinemas.com.sa +966 504226496 ليتم التواصل معك من قبل فريق خدمة العملاء ### 1/5 — Baaaaadly app! *2025-07-09, version 40.4.10* The app is very bad, heavy, and slow. What’s worse is that the verification code gets sent to my number, I enter it exactly as it is, and it still gets rejected! It says the code doesn’t match. I’ve tried registering four times with no success. Terrible experience ### 1/5 — Not opening *2025-07-02, version 40.4.10* When I installed the app on the next sec I tried to open it ,a white screen opens up ,next sec it come back to Home Screen ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome app *2026-04-30, version 40.5.60* I’m using iPhone 11 Pro Max, and never encountered any problem. As a movie bum, it really is a huge help booking tickets using this app. ### 5/5 — Best app *2026-04-18, version 40.5.49* Am using iPhone 12 and this app is working perfectly fine ### 5/5 — Thanks *2026-03-23, version 40.5.47* If ur based in the Middle East it’s an amazing app ty ### 5/5 — Best *2026-01-19* Goats ### 5/5 — Good *2025-12-23* I live in Kurdistan and I go to the family mall cinemas and this is really helpful thank you ### 5/5 — Andalus Mall *2025-10-25, version 40.4.15* The best cinema I have been to and the experience of the wheelchairs with the movie was enjoyable and a wonderful experience. I went to the Andalusia Mall branch and the experience was great. I will definitely repeat the experience and I recommend you to my friends. ### 5/5 — Terrible experience *2025-07-11, version 40.4.10* I can’t login to my account ### 5/5 — برنامج جميل جداً وواضح 👍🏻👍🏻 *2023-06-25* سهل الاستخدام **Developer response:** أهلا عزيزي العميل نشكرك على تقييمك ونتمنى لك يوم سعيد 🌷️ ### 5/5 — Easy to use and smooth *2019-06-24, version 1.5* It is very good app . Liked design ### 4/5 — Change language *2025-12-18, version 40.5.32* How i can change language in Saudi Arabia --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*