# Employee Engagement Manager

> Frontline agent self-service for contact center schedule management and control. (iPhone/iPad app by NICE Ltd.)

- Source: https://appshunter.io/ios/app/employee-engagement-manager/id1447792372 (this page in markdown: same URL + `.md`)
- Developer: [NICE Ltd](https://appshunter.io/developer/1376863670)
- Category: Productivity, Business
- Price: Free
- Rating: 3.20/5 from 2,274 App Store ratings · 383 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 55 MB
- Languages: American English
- Released: 2019-06-12
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/employee-engagement-manager/id1447792372/reviews.md

## What is Employee Engagement Manager?

NiCE Employee Engagement Manager (EEM) empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NiCE EEM app to experience the following benefits:

Self-Service Scheduling, 24/7 
Use the NiCE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.

Greater Schedule Control 
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly! 

Better Work-Life Balance 
NiCE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)

Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html

NOTICE:  If you are not sure of your contact center granting the use of NiCE EEM, please first check with an administrator at your organization that NiCE EEM has been deployed in the contact center.

## Key features

- Self-service scheduling
- 24/7 schedule visibility
- In-app approval flow for schedule changes
- Shift swapping and trading
- Add or give up hours/shifts
- Optimized schedule change opportunities

## What do users think of Employee Engagement Manager?

Overall sentiment: negative

**Pros**

- 🚀 Convenient access to schedule
- 🔒 Secure with biometric login
- 👍 User-friendly interface
- 👍 Ability to manage schedule on-the-go
- 🚀 Helpful for checking schedule changes

**Cons**

- 🐛 Frequent crashes and glitches
- 🐛 Blank screens and login issues
- 🐛 Inconsistent performance
- 🐛 Unreliable notifications
- 🐛 Difficult to use certain features

**Commonly reported bugs**

- App stops working after updates
- Unable to log in or view schedule
- Scheduling features not functioning properly
- Inconsistent behavior across devices
- Notification issues and delays

**Most requested features**

- Add option to stay logged in
- Integrate with device calendar
- Improve shift trading/swapping functionality
- Allow time off requests further in advance
- Provide more detailed schedule change notifications

## Recent user reviews (10 of 383)

All indexed reviews: https://appshunter.io/ios/app/employee-engagement-manager/id1447792372/reviews.md

### 1/5 — Never opens

*2026-08-10, version 3.7.0*

Horrible app. It never loads, is a pain to navigate

### 1/5 — Horrible

*2026-07-23, version 3.7.0*

THE WORST APP EVER. NEVER WORKS.

### 1/5 — It is total disaster

*2026-07-15, version 3.7.0*

App Never works, horrible

### 1/5 — Never loads

*2026-06-26, version 3.7.0*

Always loads up blank

### 1/5 — This app should just be deleted from the App Store

*2026-06-10, version 3.7.0*

This app is completely useless have to delete and reinstall when wanting to view schedule.

### 1/5 — Frustrating

*2026-06-03, version 3.7.0*

Trash app. I’ve had to reset my password multiple times because it says contact admin even though my password is correct. Extremely frustrating when the app doesn’t work the same as the site.

### 1/5 — Always blank

*2026-06-01, version 3.7.0*

Always get a blank screen and it never fully loads. Sad because if I delete it and reinstall I have to go through hoops to enter company information which is a hassle to do. I don’t recommend this app at all….

### 1/5 — Worst

*2026-05-25, version 3.7.0*

Not working properly. Have to delete and reload again. Fix this. I don’t recommend to anyone. The worst so

### 2/5 — Frustrating at Times

*2026-05-22, version 3.7.0*

When it works it’s great! But I am continually having to delete the app because all I get is a blank white screen and then I have to re-download it and enter the Company code. It’s not an easy code to remember so I have to look for it. It’s frustrating. This happens about twice a week lately. Why? It shouldn’t b be that hard to fix.  It didn’t use to do this. Please, fix this bug!

### 1/5 — Will not open

*2026-05-20, version 3.7.0*

I literally have to put in my user name and password 10-12 times every use to get it to open. It is very frustrating. Fix this app.

## Frequently asked questions about Employee Engagement Manager

### What does the Employee Engagement Manager app do?

This app empowers frontline agents in contact centers to self-manage their schedules and activities. It provides visibility into hours and shifts, allows for quick schedule adjustments through an in-app approval flow, and offers opportunities to optimize work-life balance by swapping or trading shifts.

### What are the key features of the Employee Engagement Manager app?

Key features include 24/7 self-service scheduling, greater control over schedule adjustments with an in-app approval process, and improved work-life balance through shift swapping, trading, or offering/taking extra hours. Schedule change opportunities are optimized based on operational needs.

### Is the Employee Engagement Manager app free to use?

Based on the provided information, the app is free to use. There are no mentions of in-app purchases or subscription fees. However, its use is dependent on your contact center organization deploying and granting access to the NiCE EEM application.

### Who is the target audience for this app?

The app is designed for frontline agents working in contact centers. It is intended for individuals who need to manage their work schedules, view their hours, and make changes to their shifts with flexibility and control.

### How can this app help improve work-life balance?

The app facilitates better work-life balance by allowing agents to take advantage of schedule change opportunities. This includes the ability to add extra hours, swap or trade shifts with colleagues, or give up hours/shifts on short notice, all optimized to fit individual preferences and operational requirements.

## Version history (last 5 releases)

### 3.7.0 — 2025-12-13

Angular/iconic upgrade with bug fixes
NiCE Rebranding

### 3.6.0 — 2025-04-25

This release includes following items:

Relative Dates – Allow association of Self-Service templates using relative dates
Display Request – Show agents all former schedule change requests in one view
Cancel Request – Gives agents the option to cancel request that are pending approval
Extended Self-Service Coverage – Allow Self-Service for more than 4 weeks
SWAP Across Weeks – Allow Self-Service Swap to cross calendar weeks
Extended MAS and Rules Notifications – Longer Manual Adjust Staffing and Rules opportunities Response Times

### 3.5.0 — 2024-06-07

This new release includes bug fixes and updated distribution certificate.

### 3.4.0 — 2023-08-04

Introducing the new feature that allows users to see AHT and ACW. Connect with your workforce administrator for more information.

### 3.3.0 — 2023-02-11

The new release includes bug fixes and library upgrade. It also stops support of EEM on jailbroken devices.

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## More apps by NICE Ltd

- [NiCE LTD](https://appshunter.io/ios/app/nice-ltd/id1026569346)
- [NUG Mobile](https://appshunter.io/ios/app/nug-mobile/id1490423268)
- [Nexus Cognigy Summit](https://appshunter.io/ios/app/nexus-cognigy-summit/id6759146697)

All apps by NICE Ltd: https://appshunter.io/developer/1376863670

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*