# Empolis Industrial Knowledge — AI-based knowledge management

> Mobile service knowledge hub for field technicians and support staff. (iPhone/iPad app by Empolis Information Management GmbH.)

- Source: https://appshunter.io/ios/app/empolis-industrial-knowledge/id1376571362 (this page in markdown: same URL + `.md`)
- Developer: [Empolis Information Management GmbH](https://appshunter.io/developer/1293249623)
- Category: Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 16.0 · 274 MB
- Languages: American English, Danish, Dutch, Finnish, French (France), German (Germany), Italian, Japanese, Korean, Norwegian Bokmål and 6 more
- Released: 2018-08-17
- Data updated: 2026-08-27
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/empolis-industrial-knowledge/id1376571362/reviews.md

## What is Empolis Industrial Knowledge?

With the Empolis Workplace app, you have all your company's knowledge in your pocket at all times and can access all the information you need – online and offline. Whether you're working on site, in production, during commissioning or responding to enquiries, the app allows you to solve even complex tasks quickly and easily. The app protects your information and handles data in compliance with the GDPR.

Highlights

Knowledge where you need it:

The app brings together all relevant information from all systems in one central location. With the help of an intelligent search function, you can find the knowledge you need in your company at any time – precisely, quickly and filterable by topic, machine or process.

Offline availability:

No mobile network available? No problem. Data synchronisation means you always have the latest information on your smartphone or tablet – whether you're in the production hall, the boiler room or on an oil rig.

Capture and share knowledge:

Document experiences and solutions directly on site – via text input, voice-to-text or with photos and videos. The integrated AI automatically structures and optimises your notes. Share your knowledge with the team immediately.

Collaborative problem solving:

Encourage active knowledge sharing: the app helps teams work together on solutions, exchange ideas with experts and document challenges transparently. Identify the right contacts based on their skills and automatically create a chat.

Digital assistant – Empolis Buddy:

The integrated AI assistant uses natural language to help you navigate complex content and answers your questions in a dialogue-based manner.

QR code scanner:

Integrated QR code scanning provides you with immediate context-related information about the respective machine or system.

Data security:

The knowledge captured and your data are stored securely on German servers. This ensures that your information is always handled securely in accordance with strict European data security guidelines
.
You too can benefit from the advantages of the Empolis Industrial Knowledge App by downloading it directly to your mobile device.
Use your login details to log in.

If you have any questions, please contact: support@empolis.com

About Empolis:

Empolis is a leading provider of AI-based knowledge management solutions for the industrial sector. As part of the Proalpha Group, Empolis accelerates digital transformation with proven SaaS standard software and comprehensive industry and process expertise.

## Key features

- Mobile knowledge hub
- Offline availability
- Create and share service knowledge
- Community and team knowledge collaboration
- Intelligent search
- GDPR compliant data security

## Recent user reviews (10 of 12)

All indexed reviews: https://appshunter.io/ios/app/empolis-industrial-knowledge/id1376571362/reviews.md

### 1/5 — Die App Anwendung ist immer noch nicht ausgereift

*2025-11-06, version 4.39*

Schon, seit längerer Zeit benutzen wir es auch. Aber die App auf dem iPhone 🙈Es ist einfach nur traurig, funktioniert kaum bis gar nicht. wenn man sich schon nach 28 Tagen erneut anmelden muss, muss das Anmeldefenster so gestaltet sein, dass man mit einem Klick einfach den Namen Passwort eingeben kann beziehungsweise die gesicherten Passwörter aus dem Passwortmanager sich abrufen kann❗️Das verstehe ich nicht. Oder die Anhänge beziehungsweise Bild und Video Dateien sich angucken, typische Chat-Funktionen funktionieren nicht richtig

### 1/5 — Unpraktisch!

*2025-09-18, version 4.38*

Die App ist für den Alltag absolut unpraktisch, denn man muss sich ständig neu anmelden und somit ist ständig das Widgets außer Funktion.

### 5/5 — Häufige Updates lobenswert

*2023-12-19, version 4.16*

Die App wird kontinuierlich erweitert und gepflegt. Starke Aufwertung mit hohem Nutzen für den Field Service.

### 3/5 — Fehlerbehebung nicht vorhanden.

*2023-03-22, version 4.7.0*

In der Community werden die Beiträge gelesen und trotzdem als ungelesen angezeigt. Dieses Problem muss schon länger bekannt sein wird aber nie behoben! Ansonsten ist die App eine gute Hilfe um sich innerhalb einer Firma auszutauschen.

### 5/5 — Die kostenlose Kundendienst-App

*2021-05-12, version 2.8.0*

Schnell mal eine Frage an einen Kollegen aus dem Kundendienst stellen. Zack und das Kundenproblem ist gelöst. Und dabei alles viel übersichtlicher als den üblichen Chat-Apps. Zudem geht nicht mehr verloren. Klasse.

### 5/5 — Endlich Zugriff auf die richtigen Infos

*2021-05-07, version 2.8.0*

Abstimmung mit den Kollegen, Lösungen dokumentieren und vor allem wiederfinden- Top Sache

### 5/5 — Endlich ein professionelles Team-Tool für den Service

*2021-05-07, version 2.8.0*

Wir nutzen die App zwar nicht rund um die Uhr aber dennoch regelmäßig zur Abstimmung bei Fragen. Hierbei hilft uns die Empolis Service Express Team App sehr, weil intuitiv, ansprechend und praktisch.

### 5/5 — Intuitiv und eine super Lösung für den Service

*2020-10-02, version 2.5.2*

Einfach und schnell kommt man in die App rein. Bei der Erstanmeldung wird die App mit einem Video erklärt, wobei diese so intuitiv ist das man kaum Erklärungen benötigt. Eine tolle Ergänzung für jedes Service-Team

### 5/5 — Noch schöner als die Website

*2019-07-25, version 1.7*

Echt toll. Reagiert gut und schnell :)

### 5/5 — Einfach und gut

*2018-09-29, version 1.1*

Eine App, die als Ergänzung zu Empolis Service Express das Wissen „in die Hosentasche“ bringt. Einfach zu bedienen, schnelle Ergebnisse.
Ich bin gespannt auf die geplanten weiteren Features!

## Frequently asked questions about Empolis Industrial Knowledge

### What devices does Empolis Service Express support?

Empolis Service Express is available for both iPhone and iPad devices, offering a seamless experience across Apple's mobile ecosystem.

### How often is Empolis Service Express updated?

The app was last updated on March 26, 2026, indicating a commitment to regular improvements and feature additions. Users can expect ongoing support and enhancements.

### Is Empolis Service Express suitable for younger users?

Empolis Service Express has an age rating of 4+, making it appropriate for users of all ages. Its focus on professional service knowledge means it's primarily designed for adult users in a business context.

### Does Empolis Service Express have ads?

Yes, Empolis Service Express contains advertisements. Users should be aware that advertisements are present within the application.

### Can I use Empolis Service Express without an internet connection?

Yes, Empolis Service Express offers full offline availability. Thanks to automated data synchronization, you can access the latest service information even without a mobile network.

### How does Empolis Service Express handle data security?

The app ensures data security by storing captured knowledge and customer data on German servers, adhering to strict European data security guidelines and GDPR compliance.

### What is the primary benefit of using Empolis Service Express for teams?

Empolis Service Express facilitates team collaboration by allowing users to create and share service notes, and connect with colleagues and experts through a community feature to solve problems together.

### Where can I get help if I have questions about Empolis Service Express?

For any questions regarding Empolis Service Express, you can contact the support team directly via email at hello@chat.service.express.

## Version history (last 5 releases)

### 4.49.0 — 2026-08-19

Minor Bug Fixing

### 4.48.0 — 2026-07-23

Various bug fixing

### 4.47.0 — 2026-07-16

- bug fix

### 4.46.2 — 2026-06-30

-bug fixing

### 4.46.1 — 2026-06-04

-bug fixing

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## Related topics

[knowledge management](https://appshunter.io/ios/topics/knowledge-management) · [knowledge panel](https://appshunter.io/ios/topics/knowledge-panel) · [workplace management](https://appshunter.io/ios/topics/workplace-management) · [knowledge perk](https://appshunter.io/ios/topics/knowledge-perk) · [unnecessary knowledge mobile](https://appshunter.io/ios/topics/unnecessary-knowledge-mobile) · [yuno knowledge app](https://appshunter.io/ios/topics/yuno-knowledge-app)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*