# Empower Driver — user reviews > 214 indexed App Store user reviews of Empower Driver by Yazam Inc., rated 4.60/5 from 2,662 ratings. - Source: https://appshunter.io/ios/app/empower-driver/id1486383191/reviews - App overview in markdown: https://appshunter.io/ios/app/empower-driver/id1486383191.md - Rating breakdown: 5★ 2,257 · 4★ 112 · 3★ 66 · 2★ 34 · 1★ 193 ## What do users think of Empower Driver? Overall sentiment: mixed **Pros** - 💰 100% of fare kept by drivers - 🤝 Drivers set their own rates - 🚗 Flexible driving hours - 💳 Daily payouts from Stripe - 🔒 Gender-specific driver selection **Cons** - ❌ Poor customer support - 🗺️ Inaccurate pickup/dropoff locations - 🚕 Unexpected number of passengers - 💰 Discrepancies between quoted and actual pay - 🔒 Safety concerns with unverified passengers **Commonly reported bugs** - Background check delays - App crashes and freezes - Inability to delete account **Most requested features** - Destination mode to pick up riders along the way - Cancellation fees for riders - Cleanup fees for driver incidents - Improved GPS accuracy and navigation ## Newest reviews (12 of 214) ### 4/5 — Great Idea *2026-08-16, version 2.19.0* Great idea and I want to use this app as much as I can to stick it to Uber and their price gouging but just not anywhere near enough riders. App UI could look and feel better, all the blues blend together and there needs to be a heat map for ride requests. Model everything after the Uber app but keep the payout model / subscription service, is my recommendation. Also app doesn’t ship up on Apple car play.. ### 4/5 — First month in ATL *2026-08-09, version 2.18.3* The money is pretty good over here in Atlanta but there are a few customers that will cause cancellation due to behavior. It’s hard to report via the app support. That is the only complaint, I love it 10x more than other side gigs. ### 4/5 — EMPOWER Lee mi sugerencia!!! Como conductor es lo que tengo para ustedes!! Léanlo plis *2026-07-27, version 2.18.1* Quiero decirles que deben mejorar en cuanto al GPS no están actualizados al momento del viaje, los clientes no califican porque se pierde mucho tiempo buscando el sitio correcto deberían incorporar!!! El GPS Dentro de la app EMPOWER DRIVER Y L a mensajería de texto dentro de la app EMPOWER DRIVER ya que se pierde mucho tiempo revisando los mensajes afuera de la App y por la seguridad de todos es un peligro manejar y ver salir de la app a revisar los mensajes que el cliente envía!! Me gusta la app porque es razonable en los pagos!! Pero deben trabajar mucho pensando en el Cliente y el conductor gracias!!! Ya soy parte de esta comunidad y me interesa que avance a ser la mejor!!! ### 5/5 — Excelente *2026-07-20, version 2.18.1* La mejor app q existe ### 5/5 — Si *2026-07-20, version 2.18.1* Great for drivers ### 5/5 — ⭐ Outstanding Support for Drivers *2026-07-20, version 2.18.1* I’ve had a great experience using Empower Driver. The app is easy to use, payments are transparent, and I really appreciate that they focus on supporting drivers instead of taking large commissions. The platform continues to improve, and their customer support has been responsive whenever I’ve needed assistance. Highly recommend Empower Driver to anyone looking for a driver-friendly rideshare platform! 🚗⭐ ### 2/5 — Viajes *2026-07-18, version 2.18.1* Soy conductora de Empower en Miami desde diciembre 2025. y quiero compartir mi experiencia. El 17 de julio 2026, realicé varios viajes que sumaron US$29.82. Ese dinero desapareció. No figura en mis ganancias, no está en Instant Payout y tampoco llegó a mi cuenta bancaria. Ya me comuniqué con soporte y sigo esperando una explicación. Además, mi plan de suscripción aumentó de US$39.99 a US$100 por mes. En mi experiencia, y por lo que también he escuchado de otros conductores con los que he hablado personalmente, la cantidad de viajes disponibles es muy baja. Muchos comentan que reciben muy pocos pedidos, y esa también ha sido mi experiencia. Mi objetivo al publicar esta reseña es que otros conductores revisen cuidadosamente sus ganancias, sus retiros y los depósitos que reciben en su banco. Espero que Empower explique qué ocurrió con mis US$29.82 y resuelva este problema cuanto antes. ### 5/5 — M *2026-07-10, version 2.18.1* Keep going ### 3/5 — Viajes *2026-07-04, version 2.18.1* Ayer julio 3/2026 tuvimos en miami el Mundial de futbol , Muchisima gente , viajando en estas plataforma’s rumbo al estadio , aeropuerto, restaurant. Todo el dia la app Encendida ni un solo viaje tuve , hoy July 4 tengo 2 horas login y solo 1 viaje de 11 $ y nada mas . Esta buena la app pero no tiene viajes ### 5/5 — Great but it will be a collective effort! *2026-06-21, version 2.18.0* So far so good in our market but because it’s so new the requests aren’t rolling in as much as they WILL. It’s up to each driver to inform their networks and each new Empower rider to spread the word to make it thrive. The ceiling is HIGH 👍 ### 5/5 — Español *2026-06-13, version 2.18.0* Está aplicacion es buena lo ase falta es que pongan una actualisacion para que salga en Español’s también porque es usada por Latinos también ### 5/5 — More Earnings *2026-06-13, version 2.18.0* Earning more than uber and Lyft. Very good app from a driver perspective ## Most critical reviews (10 lowest-rated) ### 1/5 — Hidden charges on fare after subscription fee *2026-08-16, version 2.19.0* Hidden charges on discounted fares to riders technically make drivers earn same rates as other major apps . Plus subscriptions monthly makes driver earn little like other others App doesn’t charge you on fares during trial but it’s a bs after trial . No customer support to question certain decisions. ### 1/5 — Driver *2026-07-26, version 2.18.1* Your giving upfront price , then waiting for customers or being stuck in traffic , so you dont pay minutes for extra drive traffic etc, so whats the meaning of our rate? What kind of business is that. It does not work in nyc at least … ### 1/5 — Wait period *2026-07-16, version 2.18.1* I’ve been waiting for weeks to be approved to drive. I even sent an email to the support team and got no reply. Lame. ### 1/5 — Need A lot improvement so old technology! *2026-07-12, version 2.18.1* Main issue is app so far behind the current popular rideshare app technology and have many entitled riders also houston market so fresh not have enough business and for now cannot be even a side hustle houston based low demand! if company wanted to compete with uber and lyft at least they try to copy paste their app technology and let driver report false negative reviews from entitled riders and block them for feature rides pair like this is just one example for now I don’t see this empower rideshare company even as a side gig! ### 1/5 — Stick with Lyft/Uber for protection *2026-06-26, version 2.18.1* Business model is interesting. Customer Service/Support sucks. They take weeks to respond to your issue/concern. Make sure your personal insurance includes rideshare. They had a Q&A session and the guy answering the questions seemed to be misleading, poor eye contact and stumbling. This app won’t last long. They cut to many corners. ### 1/5 — No hagan esta aplicación *2026-06-26, version 2.18.1* Mejor busque lift o uber! Esta aplicación te cobra aún cuando ni has ganado dinero! Te cobran sin haber generado! Es carísima y no sirve! No se arriesguen! Aquí te roban tu dinero! Es una estafa literalmente! ### 1/5 — App *2026-06-24, version 2.18.1* Bad customer service ### 1/5 — Keeps saying my info is invalid *2026-06-19, version 2.18.0* My address is invalid my car license plate is invalid... Which it is not ### 1/5 — No features. *2026-06-10, version 2.17.1* This app hasn’t updated features in years. You can’t block riders. You can’t rate riders. You can’t see their ratings. This is a must for drivers. You think we wanna drive crack heads? Dangerous people ? All it’s gonna take is one driver being shot to ruin the entire company. Add more features. ### 1/5 — Scam *2026-06-09, version 2.17.1* They blocked me the same day of opening the account because their customer service is inefficient and still without having approved the account. Good luck to the drivers ## Most praised reviews (10 highest-rated) ### 5/5 — Excelente *2026-07-24, version 2.18.1* Definitivamente lo que necesitábamos. ### 5/5 — The best *2026-07-23, version 2.18.1* I’ve had a great experience with Empower. I really like being able to see the trip details before accepting a ride, keep more of what I earn, and set my own rates. I hope Empower continues to grow and bring more ride requests to drivers. Thank you for supporting drivers with a different approach! ### 5/5 — Greatly needed. *2026-07-23, version 2.18.1* Empower works to give the driver and the rider the best possible experience of being valued participants in the rideshare process. ### 5/5 — I love Empower *2026-07-22, version 2.18.1* Before finding out about Empower I drove for Lyft and Uber. There’s no way I’d ever go back there now. Empower is the best ride share to hit the market. Comparing them with the others I can’t see why anyone would drive for or ride with Empower. I love being in control of my finances and not getting ripped off by Lyft or Uber. ### 5/5 — Paid what we deserve *2026-07-22, version 2.18.1* I absolutely love the Empower app. Getting paid the full fare makes the job actually worth doing. Not to mention you can set your own rates! The only thing I wish they could come out with is a map showing where it is riders are requesting rides like uber/lyft does. Driving blind isn’t exactly the best. ### 5/5 — Great *2026-07-20, version 2.18.1* Rate ### 5/5 — Empower *2026-07-20, version 2.18.1* Very flexible, they’re just starting, but have a bright future. ### 5/5 — Better than Uber *2026-07-20, version 2.18.1* Better for Drivers and Riders both. You can make and save a lot of money. ### 5/5 — Humanity in a word *2026-07-20, version 2.18.1* I love this app No one can destroy my life sending me home for a misunderstanding The app is amazing I hope we all have the best use for it As my self I’m so happy even I only work with it right now ### 5/5 — Empower *2026-07-20, version 2.18.1* Siceramente es la mejor app que hay en estos momentos espero la disfruten ya ya que es muy comprensiva con los choferes en su sistema de ganancias no se la pierdan y empiecen a generar sus ganancias, gracias a empower --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*