# Empower, Prudential Retirement > Retirement savings management and financial planning for 401(k) and 403(b) plan participants. (iPhone/iPad app by PRUDENTIAL FINANCIAL, INC.) - Source: https://appshunter.io/ios/app/empower-prudential-retirement/id1205970052 (this page in markdown: same URL + `.md`) - Developer: [PRUDENTIAL FINANCIAL, INC](https://appshunter.io/developer/921588393) - Category: Finance, Business - Price: Free - Rating: 4.80/5 from 43,187 App Store ratings · 53 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 29 MB - Languages: English, Spanish - Released: 2017-05-16 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/empower-prudential-retirement/id1205970052/reviews.md ## What is Empower, Prudential Retirement? Effective April 1, 2022, Empower officially acquired the full-service retirement business of Prudential. For more details, review the important information associated with the acquisition by going to https://docs.empower-retirement.com/Empower/PRU/Empower-Transition-Disclosure-Participant.pdf The Prudential Retirement® app is now the Empower, Prudential Retirement app. If your plan was part of the sale from Prudential Retirement to Empower, please use this app. Retirement planning at your fingertips You can take control of your financial future – anywhere, any time. Enroll in your 401(k) or 403(b) to easily manage your money, track your savings progress, access insights and tips designed to help you achieve financial wellness, and much more. Empower, Prudential Retirement mobile app is available in English and Spanish. Key Features: Enroll with ease • Use the app to enroll in your employer's 401(k) or 403(b) plan Access the app in your preferred language • Available in English • Disponible en Español Enjoy secure, convenient access • Log in with your fingerprint or facial recognition • Enable two-step authentication for added security • Accessible for all (meets WCAG 2.1 guidelines) Track your progress • Track fund performance • See your account balance and personal performance • View values by contribution type and investments Manage your money • View or change contributions* • Transfer between funds • Adjust investment allocations • Get investment help • If you change jobs or leave your employer, you have choices about what to do with your retirement savings. Learn about your options in the app. *If applicable to your plan Stay in the know • Access personalized financial wellness tips and tools designed to help you achieve your goals • Get need-to-know updates and notifications Getting started: If you haven’t already, visit www.prudential.com/online/retirement to register your account and start making the most of all the tools and resources available to you. Please note, the app currently only supports customers enrolled in 401(k) plans, 403(b) plans, or Defined Benefit Cash Balance plans. If you are a participant in a NonQual-only plan or Defined Benefit Retiree Plan, or own other Prudential products (such as an annuity or life insurance policy), you will not be able to access your account via the app. We hope to expand the accessibility of our app to include additional Prudential account types soon. Contractual and other legal documents, other agreements, and policy maintenance information will be in English. Additional materials may also be in English. Information provided in a language other than English is for explanatory purposes only and shall not be construed to modify or change the terms of these documents, agreements, and other materials, which shall be legally interpreted solely in their English versions. Stay tuned We’re rolling out some exciting new features and enhancements with our upcoming releases, all aimed at increasing your ability to plan and manage your retirement. Having issues using our app? Please reach out to us at mobileapp-support@prudential.com. © 2023 Empower Annuity Insurance Company of America. All product names, logos, and brands are property of their respective owners. “EMPOWER” and all associated logos, and product names are trademarks of Empower Annuity Insurance Company of America. Prudential and all associated logos are registered trademarks owned by The Prudential Insurance Company of America and are used under license. ## Key features - Enroll in 401(k) or 403(b) plans - Track savings progress and fund performance - View and change contributions - Transfer between funds and adjust allocations - Secure login with fingerprint or facial recognition - Access personalized financial wellness tips - Available in English and Spanish ## What do users think of Empower, Prudential Retirement? Overall sentiment: negative **Pros** - 👍 Nice web site - 🚀 Great app / web site to use - 🚀 Clear, logical, and efficient **Cons** - 🐛 Frequently asks to re-enable Face ID - 🐛 Frequent login issues - 🐛 App does not work - 🐛 App constantly redirects to website - 🐛 Limited functionality compared to website - 🐛 Clunky and outdated interface - 🐛 Lacks important features like transaction history and portfolio analysis **Commonly reported bugs** - Login issues, unable to access account - Face ID not working consistently - App crashing or not loading properly **Most requested features** - More investment options and fund information - Ability to change investments and allocation - Improved graphs and data visualization - Real-time market updates and news - Cryptocurrency investment options ## Recent user reviews (10 of 53) All indexed reviews: https://appshunter.io/ios/app/empower-prudential-retirement/id1205970052/reviews.md ### 5/5 — This app is the worst!! *2024-02-22* Prudential was bought out by empower and the extremely long 2 yr process giving limited use of the website. Then from one day to the next they shut it down and tell you to down load the empower mobile app and sign up with all the information they just shut me out of!! Hahahahaha no such mobile application on the App Store. 5 or more different empower applications because 1 isn’t enough This is the worst company. 30 minutes so far on hold waiting for the next available representative. Because everyone wants to know what nonexistent mobile app they are referring to!!!!! I just want to know where my Money is!!!!!! Zero stars !!! ### 1/5 — Worst company ever! *2024-02-06* Unfortunately we were given no choice as to whether to use this company or not. The company that my husband retired from switched his retirement account to this company in 2022. I have not needed to get information from them regarding my husband’s retirement until recently. We are in the process of a transaction in which we need to verify his retirement benefit. My husband is hard of hearing, almost cannot speak above a whisper and has dementia and cannot give them the information that they require over the phone and they refuse to talk to me even with my husband’s verbal permission. I have repeatedly sent them the documents that have given me Power of Attorney. I have had no response from them either by phone or email. They are rude to me even if I can talk to someone who does not speak broken English. Getting this information is time sensitive and I have been dealing with this issue for over three weeks. I can’t even go online because they have deactivated our account. I could be dishonest and pay some homeless person to impersonate my husband on the phone. And they would give that person all the information regarding our personal finances. So much for privacy and security. Think long and hard before you ever consider this company for your financial needs! A very dissatisfied and angry senior citizen. ### 1/5 — Where is my money? *2024-01-22* I’m not happy at all, like I say, I was putting in 11% contribution I have officially dropped it down to three. I can actually save more by myself with my retirement and I will look into rolling it over when I was putting in 3% I was making a fortune, object to 11% and it barely barely barely creeps along. It’s like I’m being robbed. like I say for years I put in a small amount of 3% and made a fortune, I had up to 11% and it goes back-and-forth never ever moving anywhere it’s like someone is helping themselves. I’ve never seen anything like it I am going to inquire like I say, moving back to Fidelity. ### 5/5 — Nice web site *2023-01-28, version 6.3.0* Overall, solid nice app / web site to use. Clear, logical, and efficient. Room for improvement for selecting other funds. Kinda limiting on selection of investment options. It would be nice to easily see all the fund expenses and fees also. From a local perspective, my employer “use” to have a Prudential representative personally appear on site and review face to face your investment options in a conference room. Now, it’s all virtual which is a real disconnect and no real connection. COVID is now the excuse or reason why. I don’t think we will ever go back to a massless in person society thanks to COVID and a fear based drum beat constant by our Media. ### 3/5 — Get the app fixed *2023-01-14, version 6.3.0* So it’s now Empower but the developer and support are still Prudential? And it’s broken on the iPad, trying to enter the password doesn’t work at all. You have to open Passwords, copy, then paste. Otherwise it rotates back and forth between landscape and portrait mode (I always use portrait mode) and then just goes to the Home Screen. It should auto-fill the password like it used to. ### 1/5 — NYCTA Bus Operator *2022-12-24, version 6.2.0* In my opinion: Since they (empower) took over (bought out) Prudential they have lost incredible amounts of cash retirement savings. I was enrolled in the least aggressive 547 and 401K. I lost a real good portion of my hard earned principal plus everything I put in from the day they took over. I stopped contributing. Everyone I talked to lost money. 90K One guy 50K another. I lost 1000$ in a day. I know the market is bad but it’s hard to see that competent professionals can loose that much that fast. It’s like casino odds. I don’t trust them. Some people say it’s like a sinking ship that is taking on more water then they can bail out. I thought they lost tens of millions of transit workers money in 6 months but it looks like hundreds. Remember people can make money off of a recession or a depression and with a lot of coin you don’t need to win big to get paid big. The word incompetent comes to mind. ### 2/5 — App doe not work *2022-12-21, version 6.2.0* I just downloaded the app and entered my SSN, DOB, etc. then when I try to login again, I get the following message: “We’re experiencing temporary issues and your answer didn’t go through. Please answer again.” It doesn’t instill a lot of confidence in the legitimacy of this app, especially when it has a totally different name than Prudential. I guess I’ll try again later. Maybe it takes time. ### 5/5 — Just OK … not a lot of account management functionality *2022-11-24, version 6.2.0* I’m always grateful when a company goes to the effort of creating an app. This app is legacy from the Prudential acquisition so it can’t directly be pinned on Empower. Overall, app functions well, view balances and changing contributions is great. Things that are missing and you still need to go to the website for: downloading statements, transaction history past ten days and any sort of portfolio analysis or breakdown. I find it helpful at times but I still use Morningstar X-Ray for a detailed portfolio analysis. ### 4/5 — Great but wished it had more *2022-11-01, version 6.1.0* So, I do like the app but I definitely wished it had more comprehensive data about my portfolio, like what is the makeup of my fund. I also could use more graphs and more data on mine and my company’s contributions. It’s a little too simplistic. ### 1/5 — Worst app ever *2022-07-31, version 6.1.0* Frequently asks me to re-enable Face ID authentication even though I save this feature to be used/enabled during next login. Frequent login issues with error that says “Sorry, we are experiencing temporary login issues, please try again in few minutes”. I have never faced this issue when Fidelity was owning this. It has become worst after Empower acquired it. ## Frequently asked questions about Empower, Prudential Retirement ### What does the Empower, Prudential Retirement app do? The app allows participants in specific retirement plans to manage their savings, track fund performance, view contributions, and make investment changes. It also provides access to financial wellness tips and tools to help users achieve their financial goals. ### What are the key features of the app? Key features include easy enrollment in 401(k) or 403(b) plans, secure login options like fingerprint or facial recognition, the ability to track account balances and personal performance, manage contributions, transfer funds, and adjust investment allocations. It also offers personalized financial wellness tips and notifications. ### Is the app free to use? Yes, the app is free to download and use for eligible participants. There are no in-app purchases or advertisements mentioned in the description. ### What types of retirement plans are supported by the app? The app currently supports customers enrolled in 401(k) plans, 403(b) plans, or Defined Benefit Cash Balance plans. Participants in NonQual-only plans, Defined Benefit Retiree Plans, or those with other Prudential products like annuities or life insurance policies cannot access their accounts via this app. ### How can I get started with the app? If you haven't already, you need to register your account by visiting www.prudential.com/online/retirement. Once registered, you can download the app and log in to start managing your retirement savings and accessing its tools and resources. ## Version history (last 1 release) ### 6.3.0 — 2023-01-13 This update includes a new design of the app launch icon and bug fixes. ## Apps similar to Empower, Prudential Retirement | App | Rating | Price | Category | | --- | --- | --- | --- | | [Edward Jones](https://appshunter.io/ios/app/edward-jones/id457043098) | 4.8 (128,629) | Free | Finance | | [Fidelity Spire®: Save + Invest](https://appshunter.io/ios/app/fidelity-spire-save-plus-invest/id1451961415) | 3.4 (304) | Free | Finance | | [Rocket Mortgage](https://appshunter.io/ios/app/rocket-mortgage/id431156417) | 4.9 (168,949) | Free | Finance | | [READYSAVE 529](https://appshunter.io/ios/app/readysave-529/id1538849481) | 4.7 (26,716) | Free | Finance | | [Vanguard: Save, Invest, Retire](https://appshunter.io/ios/app/vanguard-save-invest-retire/id335186209) | 4.6 (177,099) | Free | Finance | | [HSA Bank](https://appshunter.io/ios/app/hsa-bank/id6443886451) | 4.1 (1,499) | Free | Finance | ## More apps by PRUDENTIAL FINANCIAL, INC - [Prudential Event App](https://appshunter.io/ios/app/prudential-event-app/id1088975212) - [Prudential Events](https://appshunter.io/ios/app/prudential-events/id1616708897) - [Blue Hive Office Experience](https://appshunter.io/ios/app/blue-hive-office-experience/id1633234729) - [Prudential MyBenefits](https://appshunter.io/ios/app/prudential-mybenefits/id6698222004) - [Prudential Seguros](https://appshunter.io/ios/app/prudential-seguros/id6736710765) All apps by PRUDENTIAL FINANCIAL, INC: https://appshunter.io/developer/921588393 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*