# Empower - Your ride, your way — user reviews > 1,766 indexed App Store user reviews of Empower by Yazam Inc., rated 4.80/5 from 71,948 ratings. - Source: https://appshunter.io/ios/app/empower-your-ride-your-way/id1454849875/reviews - App overview in markdown: https://appshunter.io/ios/app/empower-your-ride-your-way/id1454849875.md - Rating breakdown: 5★ 65,797 · 4★ 2,535 · 3★ 1,153 · 2★ 501 · 1★ 1,962 ## What do users think of Empower? Overall sentiment: negative **Pros** - 💰 Cheaper than competitors - 👍 Drivers keep 100% of fares - 🚀 Convenient ride booking - 💕 Ability to select driver gender **Cons** - 🕰️ Long wait times for drivers - 💰 Inconsistent/fluctuating prices - 🚗 Unprofessional/unsafe drivers - 🔒 Account lockouts/fraud issues - 🤖 Buggy app with poor customer support **Commonly reported bugs** - Incorrect ride charges - Drivers not following GPS directions - Delayed/cancelled rides with no refunds **Most requested features** - Ability to share ride status with contacts - More safety features (e.g. driver ratings, background checks) - Improved app stability and reliability ## Newest reviews (11 of 1,766) ### 2/5 — Adjust your system *2026-09-01, version 2.14.4* You guys give me a eight dollar ride and charge me $10 fix your system ### 4/5 — Very Good, still growing *2026-08-31, version 2.14.3* The pricing is better than Lyft and Uber every time, and the drivers get paid more so everyone wins. There are troubles sometimes with drivers cancelling one after the other leading to long wait times, as well as you cannot schedule a ride yet. This app will continue to disrupt the big players. ### 4/5 — Bad Map. Fort Worth, Texas RIDER, works great. *2026-08-30, version 2.14.3* Process works the same as Uber/Lyft which I use everyday for work and other errands and heavily rely on rideshare since I don’t have a car. The map isn’t good, I have to tell driver where to go. No way to rate or comment on ride or report safety concerns in a timely manner. Only can give thumbs up, down or favorite the driver. ### 5/5 — Really I love this app *2026-08-29, version 2.14.3* I really love this app it’s affordable and convenient all of my rides have been amazing drivers are so nice and respectful ### 5/5 — Amazing service *2026-08-29, version 2.14.3* I was with my son and it was a rainy day he helped me from point A to B and was the nicest and patient person ### 5/5 — Great experience! *2026-08-29, version 2.14.3* First time using the app was a great experience. Fernando was a very nice and courteous driver. His vehicle was comfortable and super clean. Great ride at a great price. Will recommend Empower to all my friends and family! ### 5/5 — Superb *2026-08-28, version 2.14.3* Love it! ### 5/5 — ITS GREAT *2026-08-28, version 2.14.3* Wayy better than UNER AND LYFT GOD BLESS ### 5/5 — Scott *2026-08-28, version 2.14.3* George was a wealth of knowledge and a great driver. Hope empower keeps growing here. ### 3/5 — Fare *2026-08-28, version 2.14.2* It’s not giving you the same price as the app. The app says $4.50. I was charged $8.00 Does the balance go to the driver? ### 5/5 — High charge *2026-08-28, version 2.14.2* My condo is less than a mile and I was charged almost $9. Same as Uber. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible just affordable sometimes *2026-09-01* Hi, I’m reaching out because I have been trying to get help with a serious lost-item issue and I am not getting any meaningful response from support. On August 30, 2026, I took an Empower ride in Baltimore with driver Mohammad Qasam. After the ride, I realized I left my keys in his vehicle. I reported the lost item through the app on August 31. Since then, I have repeatedly contacted customer support, but I still have not been told whether the driver was actually contacted, whether he responded, or what steps are being taken to help recover my property. These are not just a minor lost item. They are my keys, which makes this a security issue and something that needs to be handled urgently. I understand that Empower may not guarantee the return of lost belongings, but I am asking for confirmation that the driver has been directly contacted and for a clear update on whether he has responded. If he has not responded, I need this escalated to someone who can make additional attempts to reach him. At this point, I am asking for a supervisor or someone in management to review this immediately. I have the trip details, the driver’s name, the ride history, and proof that the lost item was reported. I am not asking for generic policy information. I need a direct answer about this specific driver and this specific case. ### 1/5 — Janky as hell *2026-09-01, version 2.14.4* Was dropped off at a totally wrong location ### 1/5 — Map *2026-08-31, version 2.14.3* The map is so delayed it won’t let you see how close the driver is in real time! ### 1/5 — Horrible customer service *2026-08-30, version 2.14.3* Drivers are rude and the Empower company ask for feedback it’s been 2 months and no response yet ### 1/5 — charging me more then stated *2026-08-30, version 2.14.3* When i first downloaded the app it was good the drivers were nice and everything but the longer i started using the app i realized i was being charged more that whatever price was advertised. The first time this happened i picked a ride for $15 i was charged $19… i let it go assuming he that maybe i clicked something other that the $15 ride. The second time this happened again the ride was $15 and i was charged $25!!!!??? i cancelled the ride and got my refund but i had to delete the app because i dont understand why im paying more and then theres no reasoning as to why. ### 1/5 — Wrong price was suppose to be 19$\ *2026-08-29, version 2.14.3* Please any refund the difference ### 1/5 — Money stolen *2026-08-28, version 2.14.3* I ordered an uber back home from a concert it was 62 bucks the driver set as if they took us home but he never even arrived to pick us up I guess he wanted to cancel the ride but didn’t know how, I tried to reach out to empower to get my money back and it’s been over two months and I’ve gotten no response I tried to dispute with my bank but because it was set as if I did receive the service they rejected my claim very poor customer support ### 1/5 — Never fixed a problem I had with a ride I ordered *2026-08-28, version 2.14.3* I had a situation with a driver that never picked me up and marked the ride as arrived and then started it, it did not even arrived to my house and just stayed still in a spot away from my house, so I cancelled after waiting almost 12 minutes and they charged me a fee, which seemed unfair because it was not a mistake of me, so I tried to contact the app for help, I explained and even have all the evidence because I took screenshots to everything, even the name and phone number of the driver, which I even politely texted him and never replied me back, so after explaining everything to the app they just sent me an email saying they will contact me shortly, but guess what, also they just ignored me and never replied back, so now I feel like they just stole money from me, and never tried to fix it. I WOULD NEVER RECOMMEND THIS APP TO ANYONE. and also I was rushing because I had to go to work and ended arriving late. So I had to end up ordering an Uber that arrived of course, not like this app that just steals money away from you. ### 1/5 — Bad service *2026-08-28, version 2.14.2* My driver started the trip without even picking me up, yet I was still charged for the ride. ### 1/5 — No In App Way To Contest False Payments *2026-08-28, version 2.14.2* I was charged for rides I’ve never taken on multiple occasions but today was ridiculous. I ordered a ride from the same location back to back and there was no way to report that I never took the ride in the ride history portion of the application. You need to update this app to have better customer service options. This is not ok. ## Most praised reviews (10 highest-rated) ### 5/5 — Fll ride share *2026-08-31, version 2.14.4* It doesn't say on the app that the driver will pick you up at the door or where you did the ride request from. We walked to ride share and waited and the driver text that he was at door 213, so we had to walk back. Not that far but it was raining and would have need nice to have known that Empower picks you up at the door that you were at when requesting, which is actually nice had we known. Something I learned for next time but something Empower should share with customers. Will keep the drivers from having to wait for customers who did what I did by going to ride share and back ### 5/5 — Comentario *2026-08-31, version 2.14.3* Viaje ### 5/5 — 100% recomendado *2026-08-31, version 2.14.3* 5 estrellas ### 5/5 — Friend *2026-08-31, version 2.14.3* Great rider ### 5/5 — Great App for Riders and Drivers *2026-08-30, version 2.14.3* I love that my drivers get all of their money when I ride. Great app and business concept. ### 5/5 — Great *2026-08-30, version 2.14.3* The best ever ### 5/5 — SO HAPPY! *2026-08-30, version 2.14.3* I finally fill freedom. Having options to choose from has empowered me today! ### 5/5 — First ride *2026-08-30, version 2.14.3* Amazing vehicle, driver was friendly and professional. Great price too! ### 5/5 — YES! *2026-08-29, version 2.14.3* Just deleted U*er🤭 ### 5/5 — Happy Child! *2026-08-29, version 2.14.3* Love this app, damn good pricing, always there for me! Would share with others but would rather gate keep. Keeps me motivated to keep going --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*