# Emprise Bank — user reviews > 81 indexed App Store user reviews of Emprise Bank by Emprise Bank, rated 4.54/5 from 763 ratings. - Source: https://appshunter.io/ios/app/emprise-bank/id1582034179/reviews - App overview in markdown: https://appshunter.io/ios/app/emprise-bank/id1582034179.md - Rating breakdown: 5★ 603 · 4★ 56 · 3★ 13 · 2★ 10 · 1★ 60 ## What do users think of Emprise Bank? Overall sentiment: mixed **Pros** - 💯 Solid bank with great customer service - 👍 User-friendly and intuitive app - 🚀 Efficient banking experience - 🔒 Secure with biometric login options - 💰 Useful budgeting and spending insights **Cons** - 🐛 Frequent app crashes and freezes - 🔄 Issues with password resets and re-enrollment - 🤔 Cluttered and confusing UI changes - ⏱️ Slow app performance and loading times **Commonly reported bugs** - App not compatible with certain devices - Login issues and inability to access accounts - Inconsistent app behavior after updates **Most requested features** - Add routing number in the app - Improve external transfer functionality - Simplify navigation and reduce clutter - Provide more customization options ## Newest reviews (18 of 81) ### 2/5 — Banking App needs improvement *2026-02-02, version 10.00.75* Pending entries on the app aren’t clearly labeled as withdraws or deposits. It would be helpful if they were differentiated like they are after they have cleared. ### 3/5 — Freezing and unusable. *2026-01-17, version 10.00.74* App is consistently freezing on the dashboard. IOS 26.2 IPad Pro 12.9 5th gen. ### 5/5 — Really good banking app *2025-08-25, version 10.00.70* I have used a number of online banking apps and this app is one of the most functional and convenient! ### 5/5 — Solid Bank *2025-07-23* I’ve belonged to the Emprise banking system since 1986. Needless to say we’ve had a multitude of business transactions with them and they have all been pleasant! They have a unique style and way of making you feel like a part of something really important. Other than charging a 10$ service fee for my original account from 1986 I have no complaints only compliments! Thank you Emprise for being my forever bank! Sincerely R Barker ### 5/5 — Emprise Bank app *2025-07-11* This app seems to work very well. I have been using it for probably 5 years and have rarely (as in I don’t recall any) had any problems outside of the few times they shutdown for upgrades. Very good app! ### 3/5 — Bug Issue *2025-06-22* There has been a bug issue with this app for MONTHS! I cannot see any of my account activity. I called in early May after several weeks of issues and they assured me it would be resolved soon. Finally deleted the app and added the website to my phone which I don’t love. We’re almost to 3 months and I just redownloaded, still can’t see my account activity…. ### 2/5 — Recent change *2025-06-01, version 10.00.70* Prior to last update I could scroll back through my accounts and see debits and credits as they posted. Now I have to narrow the search and anything that is beyond the first load doesn’t have the account balance only the transaction. Very frustrating. ### 5/5 — So functional. A step above the rest. *2025-05-31* I work with people everyday who need access to their bank account for things like balances and account #s, and I tell them you need to try out Emprise Bank because you absolutely will not have this much trouble! One of the things I appreciate is that because you are logged into your account, your account numbers are NOT hiddeN as if they are supposed to be some secret to you. The two factor security with biometric option is all you need. Many banks make it really difficult to see simple things like statements, check images, and even just the account number. You can literally do everything in the Emprise App. **Developer response:** Glad to hear it! ### 5/5 — Great app! *2025-04-13, version 10.00.62* Easy to use! I like how it breaks our expenses into categories to track our spending. ### 5/5 — Simple navigation and use *2025-03-01, version 10.00.62* I appreciate that it works well and is intuitive ### 5/5 — The Emprise difference *2025-02-12, version 10.00.62* I’m so glad that we decided to use Emprise Bank for our financial services, even back in 1986 when we opened our first account we have had nothing but positive experiences with Emprise! During the 2008/2009 banking Crisis Emprise Bank never asked for a bailout or relief because they were doing their due diligence in making sure they did not make any bad loans! We plan on continuing to use Emprise for our financial purposes! Thank you Emprise!💯 ### 5/5 — So easy *2024-11-19* I now live 700 miles away from any Emprise location and it is so easy to use the app to bank with them! It’s easier than when I lived in Kansas and hit the drive thru!! ### 5/5 — Easy to use *2024-11-10, version 10.00.62* The app is super easy to use and keep everything in order! ### 5/5 — A Rewarding Experience *2024-09-17* For me not being a very good computer wiz, I have always had a very excellent experience each time I maneuver through the app and through the web-site. I just dove into the app and easily figured it out. Anyone can teach themselves rather quickly and actually enjoy exploring, too. ### 5/5 — Love *2024-07-31, version 10.00.59* So easy to keep an eye on everything in one place! ### 5/5 — Makes Banking Easy *2024-02-12* This app is incredible! I am able to transfer money between accounts in less than 15 seconds. I can see my balances whenever. I love it! Definitely worth the 5 star review! ### 5/5 — Love the app! *2024-01-25, version 10.00.57* It’s very user friendly! ### 5/5 — Great App, Great Bank *2023-11-17* The app works great, never really had issues, and even has great features like the insights. Love that. Also, I’ve been impressed with Emprise as a bank. Literally no issues with them thus far. Plus, their high interest checking gives decent return! ## Most critical reviews (10 lowest-rated) ### 1/5 — iPhone 8 Plus issues *2024-12-15, version 10.00.62* App only opens for few seconds then crashes. Done everything I can to fix. Bank CS says they opened a request to fix but they can’t fix it either. Travel for business and not really helpful having to login thru the safari browser all the time. ### 1/5 — Can’t access the app. *2024-11-01, version 10.00.62* The app worked fine for me until very recently. Now it crashes immediately after each log in. I can’t check my balance or do anything. I tried everything, including uninstalling and reinstalling. Nothing works. It’s now unusable. ### 1/5 — Intrusive Bank *2022-09-26* Emprise Bank is the most intrusive bank I have ever used. I created two external transfers and shortly after scheduling them I received the following phone message, “ I'm just giving you a call on my phone it's regarding an external transfer that's pending on your account if you cannot contact us by 8 o'clock tonight the second external transfer will automatically be canceled”. What good is the mobile app if you can’t make multiple transfers? The app is clunky and working with Emprise is not worth the trouble. **Developer response:** We have a variety of security measures and review processes in place to protect our customers. We are sorry for any trouble that may have been caused, but we would love to understand more about your request and how we can best serve you. Please contact our customer support at 855.383.4301 for assistance. ### 1/5 — The old app worked fine *2022-09-17, version 10.00.29* I hate how everytime this app updates it makes you select a new password. I do not at all like the layout of the new app, the old app was much simpler and was a lot easier at accessing account information. ### 1/5 — Terrible *2022-02-18, version 10.0.14* Horrible. It use to work great before the update. Now i have to delete the app, and then redownload it just to check my account balance. Cant even deposit my check anymore through the app. Thats okay tho my bank isnt too far away, but still. ### 1/5 — New app *2021-12-21, version 10.0.13* This new mobile app rarely opens on the first try and sometimes not even the second try. There is always a delay. Definitely like the old one better. The face enable only works 3-4 times then you have to put in your password to save it again. Just little annoying things that cause delays. ### 1/5 — Doesn’t play well with my iPad *2021-11-20, version 10.0.12* I have deleted and reloaded loaded this app several times for my iPad. Does not function correctly or cannot use the transfer. Seems to work ok on my iPhone. Not being able to use on my iPad is frustrating. ### 1/5 — Horrible *2021-10-07, version 10.0.6* Have to verify myself every time I log in. Hard to navigate. Overall horrible design and ability to access it. ### 1/5 — Still buggy, still don’t like it, wish they hadn’t done this. *2021-09-14* For reference, I’m 23 and very tech savvy. I don’t struggle with adapting to updates and changes. However this app as well as the website have been fully useless. Still couldn’t pay off my cash please loan, had to call and pay over the phone. Honestly, the only ones who have been truly helpful are my local branches. They managed to help me log in the week this happened, but I have to type my ungodly long password every single time I log in because faceID still isn’t working. The overall appearance is too cluttered and hard to navigate. I have to click around for awhile before I find what I need. The about section and help section should be condensed into one because I’m not interested in emailing, I’m only looking for phone numbers when I need help. The dashboard is cluttered, but I do appreciate some of the insight updates, but that could also be condensed onto the insights tab. You don’t need the dashboard, honestly. This entire debacle has made me consider more than once going to a different bank and ending my use of Emprise. The only reason I’ve stayed is because I do honestly adore the staff at my closest branch and how helpful they’ve always been. If it wasn’t for them, I promise you’d have lost a lot of customers over this. I hope your team will listen to the complaints of your customers or all ages, and fix this. You had an entire weekend to roll out this system properly, and over a month to beta test and make sure the system wasn’t faulty. From a coding standpoint, there’s no excuse for this. Do better. **Developer response:** Thank you for your feedback and it has been shared. Wanted to provide a couple of tips that might help. For Face ID, do you have that enabled on your device's setting? You'll want to make sure that's done first in order to be able to enable that feature within the app. Also be sure to have the "Remember Me" feature enabled. If the Dashboard tab is too overwhelming, you can set the Accounts tab as your default by doing a long press on that tab icon. You can also enable Sneak Peek in account settings to quickly view your balance and five most recent transactions without having to fully log in. ### 1/5 — Requires all sensitive data to enroll *2021-09-09, version 10.0.6* Who would create an app that requires you to enter all your sensitive data online- SS#, ACCOUNT #, ETC just to enroll? This isn’t security. Why not use more secure authentication like three part auth, PIN, One Time Security code, etc??? EMPRISE clearly doesn’t care about their customer’s data. This is a big problem. Apparently they agree because they keep deleting my review. ## Most praised reviews (10 highest-rated) ### 5/5 — One of the BEST *2026-03-13, version 10.00.78* I had tried many banks moving to Wichita and Emprise provides the best service and care I have ever received! The staff genuinely care about you and know you by name! ### 5/5 — The Best *2026-02-21* We have been part of Emprise for over 40 years. Our experience has been stellar and I feel they care for their customers better than any other bank. They are ‘the best’. ### 5/5 — Helpful for banking *2026-02-01, version 10.00.75* This app has been super easy to use. It has worked well for me. ### 5/5 — LOVE IT! *2026-01-14, version 10.00.74* I transfer funds every month since I live.elsewhere. Your customer service staff is very professional, very nice and well received! I’m 74 and if I have any problem they are very helpful, cordial, happy to be of service! I don’t know any other bank more helpful! Thank you! ### 5/5 — Great app!! *2025-11-28, version 10.00.74* Emprise has been my bank for years now and they are always nice! The app is easy to use and hasn’t given me any issues. ### 5/5 — Solid Bank *2025-10-24, version 10.00.74* Love banking with them have for a couple years and there awesome ### 5/5 — User Friendly *2025-10-03, version 10.00.74* The Emprise app is extremely user-friendly and easy to navigate. ### 5/5 — Flawless Banking *2025-09-13, version 10.00.74* This app works perfectly ### 5/5 — The Best *2025-09-09* We have been part of Emprise for over 40 years. Our experience has been stellar and I feel they care for their customers better than any other bank. They are ‘the best’. ### 5/5 — Security *2025-09-03, version 10.00.74* Nancy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*