# ENBD X KSA — user reviews > 83 indexed App Store user reviews of ENBD X KSA by Emirates NBD Bank P.J.S.C, rated 4.40/5 from 301 ratings. - Source: https://appshunter.io/ios/app/enbd-x-ksa/id6473444870/reviews - App overview in markdown: https://appshunter.io/ios/app/enbd-x-ksa/id6473444870.md - Rating breakdown: 5★ 236 · 4★ 13 · 3★ 10 · 2★ 7 · 1★ 35 ## What do users think of ENBD X KSA? Overall sentiment: negative **Pros** - 👍 Easy login with Face ID **Cons** - 🐛 App crashes on login - 🐛 Unclear reward calculation - 🐛 Unable to view account statement - 🐛 Unable to make payments or view card details - 🐛 Slow and outdated interface **Commonly reported bugs** - Errors when trying to make payments - Inability to delete pre-existing bills **Most requested features** - Ability to view reward balance and redeem rewards - Improved account management features - Better transaction details and history ## Newest reviews (12 of 83) ### 2/5 — Poor Bank App *2026-05-31, version 3.0.0* Not user friendly and limited options ### 2/5 — التطبيق يحتاج تطوير اكثر *2026-05-22* التطبيق يحتاج تطوير اكثر **Developer response:** مرحبًا، ملاحظاتك مهمة وتساعدنا على تحسين خدماتنا. نود معرفة المزيد عن تجربتك. يرجى الكتابة إلينا على البريد الإلكتروني mobilebankingdev@emiratesnbd.com من بريدك الإلكتروني المسجل لكي نتمكن من معالجة استفساراتك. يرجى ذكر رقم المرجع هذا DBA-00084 في موضوع بريدك الإلكتروني. ### 3/5 — App not working outside the KSA *2026-01-15* Hello I’m trying to open the app outside the Saudi Arabia but the app wouldn’t open unfortunately **Developer response:** Hi, thank you for reaching out to us. We are here to assist you. Please write to us on mobilebankingdev@emiratesnbd.com from your registered Email ID. Do mention reference number DBA-00059 in the email subject for faster response. ### 2/5 — UI is not User friendly *2025-11-09, version 2.16.0* UI need improvements. ### 2/5 — Beneficiary not existing *2025-09-15, version 2.14.0* All beneficiaries list is empty ### 4/5 — Need info monthly card bill payments in the App *2025-09-08, version 2.14.0* Please update the app and provide new feature that shows monthly credit card bills and payments with receipt for download. ### 1/5 — Not Worthy *2025-08-27, version 2.14.0* The new X app doesn’t seem to be advanced OR futuristic. Even after last two updates the KYC feature is not available in the app. ### 1/5 — Betw testing *2025-08-21, version 2.14.0* I recieved sms saying i have been selected, when i try to login it keeps saying i was not migrated yet. ### 1/5 — Not recommended *2025-08-20* The new app is so hard to log in and use. **Developer response:** Hi Nujood, we are at your service. We request you to please write to us on mobilebankingdev@emiratesnbd.com from your registered Email ID with details of your concerns so that we can get in touch with you to assist you further. Please mention reference number DBA-00031 in email subject. ### 3/5 — Exchange rate *2025-08-17, version 2.13.2* ENBD’s currency exchange rate is not competitive enough. ### 1/5 — مشاكل في التسجيل *2025-08-08, version 2.13.1* مشاكل كثيرة في تسجيل الدخول، أظن ان التطبيق غير جاهز للإطلاق ### 1/5 — Basic Financial Overview Functions Are Missing *2025-07-31, version 2.13.1* Missing two essential features: First, it doesn’t display my credit card balance or remaining limit, which makes managing spending difficult. Second, there’s no clear overview of my net worth — I can’t easily see the total balance across accounts minus credit card debt. These are basic insights that should be readily available in a modern banking app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to open *2026-08-16* Continuously facing issues... very sad about this; a small app can’t be properly maintained by a MNC company. **Developer response:** Hello Abhish, apologies for this experience. To better understand the issue, request you to please write to us on mobilebankingdev@emiratesnbd.com from your registered email address and our team will respond to you immediately. Kindly mention this reference DBA-00122 in the subject of your email. ### 1/5 — Slow and old fashion and hanging app *2026-07-17* Slow and old fashion and hanging app **Developer response:** Hi Badr, thank you for reaching out to us. As we cannot send a private message on the Apple App store, request you to write to us at mobilebankingdev@emiratesnbd.com from your registered email address and mention reference number DBA-00108 in the email subject. We hear you and we really want you to have a positive experience with us. ### 1/5 — Not at same level of Saudi banks *2026-06-25, version 3.0.1* Should have at least the minimum of Saudi banks services ### 1/5 — Extremely Outdated Banking *2026-02-28* I am honestly disappointed with the Emirates Bank app experience. Compared to other banking apps in the market, this one feels extremely outdated — almost like something from another era. The app is very slow, not user-friendly, and lacks flexibility in performing even basic banking tasks. Simple processes take longer than they should, and the overall navigation feels clunky and poorly optimized. In today’s digital banking environment, customers expect speed, efficiency, and smart features. Unfortunately, this app falls far behind competitors in terms of performance and innovation. I truly hope the bank invests in a major upgrade because the current experience does not reflect the standards expected from a modern financial institution. **Developer response:** Hi Aljarah, we are sorry that your experience with us has been less than satisfactory. We would like to help change that. Please write to us at mobilebankingdev@emiratesnbd.com from your registered email address and our team will respond to you immediately. Kindly mention this reference DBA-00067 in the subject of your email. ### 1/5 — Worst update *2025-11-04, version 2.16.0* Worst update No place to download transaction detail like before No contact us or help button ### 1/5 — Cannot pay from app *2025-10-09, version 2.15.0* I cannot pay card bill through app very disappointed ### 1/5 — This is realy bad app bring the old app *2025-10-05* I stopped my credit card but in this new app i can’t reset using it like the old app ,,,,, **Developer response:** Hi Sami, thank you for bringing this to our attention. We would like to know more about the issue you have faced. Please share with us more details of your concerns via email at mobilebankingdev@emiratesnbd.com from your registered Email ID with the bank mentioning reference DBA-00038 in the subject line and our team will assist you in the best possible way. ### 1/5 — مخيب للامال *2025-09-27, version 2.15.0* التطبيق لا يستجيب كما ينبغي رسالة التأكيد تأتي متاخرة ولا يقبلها التطبيق وبعد عدة محاولات تم عمل حظر لحسابي The is very disappointed The OTP message arrived too late and didn’t accepted by the app and also website and after many trial they blocked my credentials Very poor app and website ### 1/5 — Delayed. Bills don’t come straight. Minimum 30mins for customer service waiting in call. App don’t w *2025-09-21, version 2.15.0* App don’t work properly. Customer service waiting time is too long. ### 1/5 — Bad services *2025-08-30, version 2.14.0* I never had a bad experience with any bank in Saudi Arabia except this bank ## Most praised reviews (10 highest-rated) ### 5/5 — Feedback *2025-11-08, version 2.16.0* Just an amazing user friendly mobile app ### 5/5 — كاش باك *2025-11-08* افضل نسب كاش باك في المملكة كلها بتوصل ل 5٪؜ و 10٪؜ **Developer response:** شكراً على كلماتك الجميلة. تقديرك يعزز من التزامنا بتقديم خدمات ومزايا عالية الجودة عبر تطبيق  البنك. ### 5/5 — Best simple function *2025-10-28, version 2.16.0* Anyone can access the app without complications ### 5/5 — Transfer *2025-10-26* Transfer was seamless **Developer response:** Hi Mohammed Adil Aziz, we are committed to providing every customer with the best banking experience and we are constantly striving to make sure that every customer feels taken care of. Thank you for the 5-star review. ### 5/5 — Abu Ana’s *2025-09-23, version 2.15.0* Excellent App and very informative and helpful ### 5/5 — Cash back *2025-09-10, version 2.14.0* Nice future ### 5/5 — Fast and Free *2025-09-05, version 2.14.0* Fast and Free of Fees ### 5/5 — Easy to use *2025-08-05, version 2.13.1* This is very easy to used. ### 5/5 — Finally *2025-07-27, version 2.13.1* An upgrade that we were waiting for ### 5/5 — Finally *2025-07-27, version 2.13.1* Finally, ENBD has launched a professional application for its customers in KSA. Great work and a much-needed update Operationally, the app performs impressively. However, I believe the visual design could be better aligned with ENBD’s established brand identity. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*