# ENBD X — user reviews > 1,345 indexed App Store user reviews of ENBD X by Emirates NBD Bank P.J.S.C, rated 4.70/5 from 18,465 ratings. - Source: https://appshunter.io/ios/app/enbd-x/id1497518128/reviews - App overview in markdown: https://appshunter.io/ios/app/enbd-x/id1497518128.md - Rating breakdown: 5★ 16,368 · 4★ 787 · 3★ 272 · 2★ 151 · 1★ 887 ## What do users think of ENBD X? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient banking - 🚀 Efficient app - 🚀 Smooth experience - 🔒 Secure app - 👍 Intuitive interface - 👍 Simplicity at its best **Cons** - 🐛 Buggy and glitchy - 🐛 Crashes and freezes - 🐛 Unreliable performance - 🐛 Slow and unresponsive - 🐛 Disappearing features - 🐛 Confusing navigation - 🐛 Lack of functionality - 🐛 Complicated user experience - 🐛 Unstable and unreliable **Commonly reported bugs** - Login issues - Beneficiary disappearance - Incorrect account balances - Inability to update profile details - Failure to complete transactions **Most requested features** - Dark mode option - Improved transaction history - Easier account management - Seamless international transfers - Enhanced security features - Better customer support ## Newest reviews (10 of 1,345) ### 3/5 — Shop *2026-08-23, version 26.8.2* Shop ### 3/5 — I cannot send messages *2026-08-15, version 16.20.1* There should be an option for us to also send messages, I wanted to request to receive an account statement again and I cant ### 2/5 — Annoying *2026-08-14, version 16.20.1* Doesn’t always give the notification needed to authorise payments, always has the same in app notifications trying to get me to invest or open accounts, no way to contact customer service through a chat or messaging service - very annoying if you’re abroad ### 1/5 — Very very bad *2026-07-31, version 16.20.1* No customer support available on chat. Removed WhatsApp support too. No answer from calls. ### 2/5 — Terrible user experience *2026-07-31, version 16.20.1* Horrible to navigate you cannot dictate on the message. Chats response time is slow or incompetence bad communication, slow, and I’ve had an investigative case for 9 mths+ and still not resolved- and having to deal with the message chat wall is horrible ### 1/5 — KYC processing time *2026-07-30, version 16.20.1* I’m waiting for the KYC process to be completed. All my documents are up to date, and have been up to date before you blocked my account. If my account is not fully restored by Friday I will be forced to find a new banking partner. ### 1/5 — Customer Service Messaging - Dissapointing *2026-07-27, version 16.20.0* Very difficult to get in touch with the agents through Messaging. After waiting for a few days got a vague response which obviously did not help me. Response time is rather disappointing. ### 1/5 — Log in is cumbersome *2026-07-27, version 16.20.0* Every log in to the app requires a laborious identity verification procedure with multiple steps. Not user friendly ### 1/5 — Keep getting worse and worse *2026-07-24, version 16.20.0* Notifications are missing, session is often logs out. Very inconvenient recent changes in the interface. Guys please read some UX guides in English ### 5/5 — Best Bank in UAE *2026-07-22, version 16.19.4* One of the best bank in UAE ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible new app *2026-08-24, version 26.8.2* This last upgrade to the app was VERY BAD !!!! ### 1/5 — Dr Ramy *2026-08-24, version 26.8.2* Not easy to navigate, loved the older ones . All in black very disappointing ### 1/5 — Illogical + spammy *2026-08-23, version 26.8.2* Pop up promotions constantly. I hate feeling like a sales target ALL the time. Inter-Personal accounts transfer now hidden under send money; first step to select amount, reverts to 0 in the second step account. ### 1/5 — Lack of complain feature *2026-08-18, version 26.8.2* I find the app is not tuned to allow customers to complain. Its so difficult that one tends to get fedup and leave it halfway ### 1/5 — Authorize with app steps *2026-08-11, version 16.20.1* Hard to find the authorization on the app. No immediate visual pending message… need to search where the message is hidden. Very poorly designed compared to other banks. Fix this annoyance ### 1/5 — Terrible! *2026-08-08, version 16.20.1* Waiting for my card for a week and they lie and don’t attend the delivery and now won’t answer the phone! I’ve been in 3 times now with nothing done! Do not use ### 1/5 — Horrible to navigate *2026-08-06, version 16.20.1* Help!! App has transition but unable to locate at previous messages. No idea where my transaction disputes are at this moment. Outstanding for 10 months no response and now the app has erased all my previous communications Terrible and user experience nowhere to get help and support clearly it’s all dropped on menus that don’t always seem irrelevant ### 1/5 — Worst customer service *2026-08-05, version 16.20.1* Worst customer service ever ### 1/5 — اجراءات معقدة ووقت طويل *2026-08-02, version 16.20.1* اغلاق البطاقة دون اشعار وتحديث السداد بعد ٢٤ ساعة ### 1/5 — Cannot login to ENBD from my MacBook *2026-08-02, version 16.20.1* I’ve been trying to login to ENBD X on my MacBook but cannot do so. Tried checking on my phone to find a chat agent. Cannot do that either. Very disappointing??? ## Most praised reviews (10 highest-rated) ### 5/5 — افضل بنك على الاطلاق *2026-08-19, version 26.8.2* نعم افضل بنك ### 5/5 — Excellent *2026-08-19, version 26.8.2* Doing more than well ### 5/5 — Excellent bank App *2026-08-14, version 16.20.1* Very smooth and user-friendly app. Easy to transfer money, pay bills, and manage accounts. Fast service and secure transactions. Highly recommended! ### 5/5 — Excellent App *2026-08-14, version 16.20.1* Very easy to use and full of features ### 5/5 — Great application *2026-08-11, version 16.20.1* Excellent app, works smoothly for all payments and transfers. ### 5/5 — Service *2026-08-07, version 16.20.1* Best ### 5/5 — Emirates NBD *2026-08-03, version 16.20.1* My Best Bank ### 5/5 — Emirates NBD *2026-07-27, version 16.20.0* My Best Bank ### 5/5 — Reliable service *2026-07-25, version 16.20.0* Very reliable and convenient service, I will recommend ENBD to friends and family ### 5/5 — emi *2026-07-24, version 16.20.0* Service is good but intrest more that in this switvetion not good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*