# Enbridge Gas Ontario — user reviews > 36 indexed App Store user reviews of Enbridge Gas Ontario by Enbridge Inc., rated 1.89/5 from 64 ratings. - Source: https://appshunter.io/ios/app/enbridge-gas-ontario/id6472949259/reviews - App overview in markdown: https://appshunter.io/ios/app/enbridge-gas-ontario/id6472949259.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 21 ## Newest reviews (14 of 36) ### 1/5 — Keeps going downhill *2025-12-31* New update included face ID ( wow!) However, upon login app displays Error. Attempt to display bill also shows error (“try again later”) in a ghost font. I think Enbridge is not a poor company so no reason for such a fiasco with the app in the digital age. ### 1/5 — Doesn’t work anymore *2025-12-19* This app used to work great. Now it’s just a spinning wheel and I can no longer sign in. ### 1/5 — Does even work *2025-12-03* Can’t even type in my account number to view my bill ### 1/5 — Unbelievable.. really bad app *2025-11-27* Enbridge making hundreds of million $$$ and this app won’t even let you sign in… whoever in charge in this App department needs to be replaced or FIRE ### 1/5 — Terrible App *2025-11-25* Bad app ### 1/5 — Absolute waste of time junk *2025-11-24, version 3.0* Won’t even let me sign in. It just gives you the spinning wheel forever. ### 1/5 — Borked *2025-11-24, version 3.0* The app used to work fine. But lately it hasn’t done anything after signing in, and now it has my account as inactive yet if I go to the website, there’s no problem logging in. ### 1/5 — Won’t Work *2025-11-21, version 3.0* Cannot sign in, the app just won’t work. ### 1/5 — Won’t sign in *2025-11-17* I cannot sign in, even using biometrics. The “gear” continues to spin. ### 1/5 — Cant login *2025-10-29* I log in just fine on the website but can’t login on the app, why have an app if I can’t log in smh ### 1/5 — Garbage *2025-10-01, version 2.1* Viewing bill requires entering text to match to prove I’m not a machine but text box spellchecks entry. Then fails with an error. ### 1/5 — Literally, useless! *2025-09-23, version 2.1* U.s.e.l.e.s.s! ### 1/5 — Fails to open *2025-08-19, version 2.1* After launching the splash screen appears then nothing happens. Running iPhone 16 and iPhone OS 18.6 ### 1/5 — Garbage *2025-07-21, version 2.1* Useless app crashes and gives error message all the time ## Most critical reviews (10 lowest-rated) ### 1/5 — Update to Stone Age *2026-08-25* I was a good boy and updated like I was told to by Enbridge Gas. I love the new feature, it prevents me from signing in. ### 1/5 — Won’t sign in *2026-07-21* I cannot sign in, even using biometrics. The “gear” continues to spin. ### 1/5 — Pointless App *2026-06-19* Ridiculous that you can’t make a payment through the app. Really no point in downloading it unless you just want to view your account. You have to sign in on an actual browser to be able to sign in and make a payment. Seems pointless to even have an app. Might as well just create a bookmark in your browser and sign in through there, makes it easier. App that takes up space on your phone for really no reason because you will have to use your browser anyways. ### 1/5 — Can’t Sign In *2026-06-13* Worked great for a few months, now I can’t sign in. Says it needs to be updated when it already has been. Have to use the website instead. ### 1/5 — Keeps saying update *2026-06-13* I deleted the app and reinstalled. It keeps saying update the app when there’s no update in App Store ### 1/5 — Terrible *2026-06-12* The app won't open and demands an update; even after uninstalling and redownloading it, it still asks for an update—it's acting like a complete moron. ### 1/5 — Needs more work *2026-06-12* The app does not pass do anything once you press the Update button ### 1/5 — Can’t log in *2026-03-13* What’s the point of having an app if it don’t work. ### 1/5 — Dreadful *2026-01-19* 1 star is more than I’d give but it seems to be the minimum option. No access to my account, anywhere! ### 1/5 — Doesn’t work after login *2026-01-14* After logging in and doing Okta MFA it gives me an error that it can’t display my account. ## Most praised reviews (7 highest-rated) ### 5/5 — Very easy *2025-07-23* See my bills with pdf quickly and can enter meter reading just in here ### 5/5 — Great app *2025-05-30, version 2.0* Works flawlessly so far! ### 3/5 — App update *2026-08-14* It keeps telling me there’s an update and bringing me to the App Store … but there’s no update option. Something is missing. ### 3/5 — Wont load *2026-06-13* It used to work. Now when i try to open the app, i get the prompt that a new version is available. It goes to the app store, but no new update to download. I go and attempt to open the app, same. It cycles back. I restarted the phone, i have a stable connection. I tried both while connected to my home wifi and also on my data. Same result. ### 2/5 — Not perfect *2026-05-31* Hardly works at first try. Most of the time gives error message. ### 2/5 — New app update gives error *2026-03-16* The new app update gives error right after app login and launching the app. The previous version of the app worked just fine. The web browser does work for me so I know it’s the app issue ### 2/5 — Cannot view bill *2025-11-19, version 3.0* Log in ok entered verification number then get error messages very frustrating --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*