# Encircle — user reviews > 119 indexed App Store user reviews of Encircle by Encircle Inc., rated 3.80/5 from 128 ratings. - Source: https://appshunter.io/ios/app/encircle/id604527488/reviews - App overview in markdown: https://appshunter.io/ios/app/encircle/id604527488.md - Rating breakdown: 5★ 76 · 4★ 9 · 3★ 9 · 2★ 7 · 1★ 27 ## What do users think of Encircle? Overall sentiment: mixed **Pros** - 👍 Intuitive and user-friendly interface - 📸 Excellent photo documentation capabilities - 🚀 Efficient job tracking and organization - 💼 Comprehensive features for restoration industry - 🎯 Professional report generation - 👥 Great customer support and responsiveness - 🔄 Seamless multi-device synchronization - 📊 Hydro tool for moisture mapping - 💡 Continuous feature improvements and updates - ⏱️ Time-saving workflow automation **Cons** - 🐛 Frequent app crashes and freezing - ⚠️ Slow performance and lag issues - 📸 Camera function delays and glitches - 💾 Data loss and file corruption problems - 🔐 Privacy and data security concerns - 💰 High pricing with inflexible contracts - 📱 Poor compatibility with newer devices - 🔄 Problematic sync functionality - ❌ Unresponsive UI elements - ⏳ Excessive loading times for equipment addition **Commonly reported bugs** - App crashes when uploading photos - Blank white screen on app launch - Camera function takes 30+ seconds to respond - Video recording causes app crashes - Equipment list shows only air movers - Cannot add equipment in jobs section - Photos fail to open after saving - App unresponsive when adding equipment - Photo queue crashes with 50+ images - Sync function failures - Data loss after updates - UI changes break existing workflows - Incompatibility with iPhone 13 Pro Max - App won't open on certain device models - Recent update caused complete app failure **Most requested features** - Multiple photos per item without restrictions - Alphabetical sorting and custom list organization - Integrated job calendar functionality - Post-loss condition tracking for items - Team collaboration and tagging notifications - Automatic equipment assignment notifications - AI-powered content information insertion - Photo reordering capability from desktop - Room note reorganization like general notes - Cross-job photo transfer with timestamp retention - Wide-angle camera support - Serial number barcode scanner - Video recording without crashes - Camera roll photo import option - Improved photo clarity with flash ## Newest reviews (11 of 119) ### 2/5 — Fix that *2026-05-08, version 6.31.0* super slow, can’t work ### 2/5 — Was good then update ruined it *2024-12-11* Please listen to your users because clearly you do not use your own app out in the field. The app was finally working a week ago. Then you updated and completely changed the UI in the app and added multiple steps just to add a reading. Now I can’t add equipment that was working a week ago either. The app was fine and now it’s not. Change it back **Developer response:** Thank you for your feedback, and we’re sorry to hear about the frustration caused by the recent update. We understand how important it is for the app to work smoothly in the field, and we apologize for any inconvenience the changes to the UI have caused. Your input is valuable, and we will take it into consideration as we work to improve the app. If you’re experiencing issues with adding readings or equipment, please reach out to our support team at support@encircleapp.com or call 1-888-937-1077, and we’ll assist you in resolving these problems. We’re committed to making Encircle work for you, and we appreciate your patience. ### 3/5 — Bug when adding to organization *2024-09-29, version 5.0.218* Sometimes while trying to add new equipment to the organization the list is showing only air movers, even when trying to add air scrubbers and dehumidifiers. ### 3/5 — Less impressed *2024-01-10, version 5.0.181* Our company has been using this app for years now. Worked great. Recent additions and updates to the program has slowed it down and become buggy. Technicians having to wait 30+ mins for the file to load. Not a service provider problem when multiple users are experiencing the same problem with different phones, mobile service providers, and multiple spots in the city. Pricing went way up, service went down. ### 3/5 — Saving pictures *2024-01-03* Who’s bright idea was it to make you save a picture before you can take the next picture ? I spend countless hours now taking photos when it used to take me a couple minutes…. 👎🏽 **Developer response:** We appreciate you taking the time to share your feedback with us. We understand your frustration with the current photo-taking process in the app. Our team is continuously working to enhance the user experience, and your feedback is valuable in this process. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out to our support team at support@encircleapp.com or call us toll-free at 1-888-937-1077. We're here to help and improve your experience with Encircle. ### 1/5 — Be Careful! *2023-09-27* After the 2 week trial I moved forward with the month to month because I had high hopes. Unfortunately encircle didn’t perform as I hoped and I found a program more suitable for my work. I contacted Encircle team to see if they would work with me because I only used for a month and they refuse to waive any contract and I have to pay 3k for a app that is unorganized and doesn’t meet expectations. I would warn any company against doing business with this company. **Developer response:** We're sorry to hear about your experience and appreciate your feedback. Our team strives to provide the best service possible, and we're sorry we didn't meet your expectations. We understand your frustration and would like to work with you to address any concerns. Please reach out to our support team at support@encircleapp.com or call us toll-free at 1-888-937-1077 to discuss your situation further. We're committed to ensuring our customers are satisfied with their experience, and we're here to help resolve any issues you may have. ### 1/5 — Rigid rules, no flexibility *2023-09-16, version 5.0.166* Only allows me 1 photo per item. What the Christ. Instant delete. ### 1/5 — CAN’T CANCELSERVICE *2023-07-26, version 5.0.157* Encircled does not allow you to cancel. You are locked in to recurring monthly payments for 12 months. Cannot cancel under any circumstance BUYER BEWARE!! ### 1/5 — New update *2023-07-20, version 5.0.156* Its a step back, i cant have more than 50 photos in the que or else it will crash ### 3/5 — Was great till latest update *2023-05-08, version 5.0.145* Need to add to be processed to the disposition list .. if I clean a table it’s not restoring it … ### 3/5 — Best app if it doesn’t freeze *2023-01-04, version 5.0.129* Great app for keeping track of your jobs when it doesn’t freeze. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2026-07-28, version 6.43.0* Glitches out ### 1/5 — Customer service and Billing *2026-05-29* I am very disappointed with my experience using Encircle. When I signed up, I was not fully aware of several additional fees that would be charged beyond the monthly subscription. Recently, I began receiving invoices for floor plan services and other charges that were not clearly communicated during the sales process. As a small restoration company, unexpected fees can have a significant impact on operating costs. My biggest concern is the lack of transparency regarding pricing. What initially appeared to be a straightforward service became much more expensive once additional charges started appearing. I also feel locked into a contract that does not provide the flexibility I expected. The software itself has potential, but companies should be upfront about all costs associated with their platform before customers commit. Clear communication and transparent pricing would go a long way toward improving the customer experience. Based on my experience, I would encourage anyone considering Encircle to carefully review the contract terms and ask detailed questions about any additional fees before signing up. ### 1/5 — « bug fixes »🙄 *2026-04-14, version 6.28.0* the only thing i hate about my job is dealing with this app ### 1/5 — Poor functionality *2026-01-09, version 6.14.1* Constantly crashing and I’m spending more time waiting between functions, example when taking pictures I can count to thirty from when I touch the camera button till it wakes up and takes the picture, or it will crash and I have to restart the process. ### 1/5 — Used to be a Great inventory tracking app *2025-12-21, version 6.14.1* Great way to keep track of all your stuff, with receipts & pics, serial numbers, etc! Update: the company just removed access to the home inventory feature with minimal notice and didn’t provide data backup. ### 1/5 — New update *2025-11-24, version 6.11.0* The newest update and how you do box number is inconvenient. Change it back ### 1/5 — Worst app I’ve ever used *2025-03-20, version 5.0.241* Your app is trash, if it can’t take decent photos and keep files saved instead of wiping data you should just give up now before you piss anyone else off Trash. ### 1/5 — Unbelievably slow *2024-09-28, version 5.0.218* The entire process is great up until adding equipment in jobs. It will not respond to anything at all. Can’t leave the page, can’t find the equipment, can’t type anything. It is not just me everyone in my company is tired of encircle for this very reason. ### 1/5 — Zero *2024-06-28, version 5.0.211* Terrible. If I could give zero stars I would. ### 1/5 — Don’t waste your time *2024-02-25* Worked OK at first so I’ve spent hours cataloging and uploading photos. Now there’s about 100 items/ photos that will no longer open at all, no matter how long you wait or reload or reboot. Also even when it was working my main complaint is that there’s no way to re-order or sort your lists, like alphabetically or any other way. Will continue looking for another app for my purposes, this one turned out to be garbage. **Developer response:** Thank you for sharing your experience with us. We're sorry to hear about the issues you've encountered with the app. Our team is here to help resolve any issues you're facing. If you could reach out to our support team at support@encircleapp.com or call us toll-free at 1-888-937-1077 and provide details about the items/photos that are not opening, we'll investigate the problem and work to fix it. Additionally, we appreciate your feedback regarding the ability to re-order or sort lists. We'll pass this along to our product team for consideration as they continue to improve Encircle. ## Most praised reviews (10 highest-rated) ### 5/5 — Great program *2026-01-13* We have used Encircle for about 4 years now. They keep adding great features needed by restorers. They are also open to suggestions and will do what they can to add features. ### 5/5 — Customer support *2025-06-12, version 5.10.0* I was having issues with the sync function and contacted customer support. Liz was amazing. She was able to resolve my issues. I appreciate receiving help from a real person. ### 5/5 — Great app *2024-11-06* I introduced my company to this app and everyone loves it. I am really hoping to see a couple of features added. I would like the ability to create a such and add people on it. I would also like to be able to tag someone in a note and have it notify them. It would be so helpful. In addition, if I could automatically tag a coworker when mitigation is completed so they can start the rebuild process that would be awesome. And possibly an AI feature that automatically inserts information for non salvage contents. Overall this app is a time saver and has been well built. **Developer response:** Thanks for the great 5-star review! We’re glad to hear that Encircle has been a time-saver for your team. We’ve noted your feedback about adding features like tagging coworkers and automating tasks. These are definitely things we’ll consider as we continue to grow. If you need anything or have further suggestions, feel free to reach out at support@encircleapp.com or call 1-888-937-1077. We’re here to help! ### 5/5 — Finally the perfect app! *2023-05-02* I tried a number of home inventory apps until I finally came across Encircle. This is exactly what I needed. Easy to use and can’t believe it’s free. I thought it would be a huge project but this app made it a breeze. Definitely recommend. ### 5/5 — 5 stars for being one of a kind *2022-12-24* This app has a couple things they need to work on, but as it stands INCREDIBLY useful to myself and my team! I’m sure there are plenty of things I haven’t figured out yet, as I’ve discovered plenty of hacks as I’ve gone along in my usage, and I’ve found their lil manual tip-guides to be helpful, so I can’t wait to see what they have to offer down the line!! P.S. if I’m not mistaken, you CAN leave comments under every photo, now… just an update for another review I saw ### 5/5 — Work app *2022-12-23* I use this app all day every day as a mitigation technician. The app works very well and simple to navigate it I would recommend this to all technicians!! ### 5/5 — User friendly *2022-12-21* Super easy to use and perfect for the office to share information between the company. Would highly recommend. ### 5/5 — Great App *2022-12-21, version 5.0.129* Love the program. Have been using for a few years and easy to document the file with photos and moisture mapping tool through Hydro. ### 5/5 — Works very well *2022-12-20, version 5.0.129* It is very good. Produces better lists for insurance claims than most of the other methods that I have seen in the industry. ### 5/5 — The only proper way to mitigate!! *2022-12-20* This software is great!! We performed over 40 jobs in the last 2 months using this Encircle software! Small jobs to very large jobs! Easy to learn and adapt to every job! The Hydro function made it possible to reach the drying standard goal on all our projects in the most efficient and thorough process! The drying log reports you deliver to your client and the carrier are phenomenal! The support Encircle offers is the best I have had with any product or service! We are excited for the features you are adding!! Keep this product growing!! Thanks! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*