# ENCOMPASS® ELD — user reviews > 77 indexed App Store user reviews of ENCOMPASS® ELD by J. J. Keller & Associates, Inc., rated 4.00/5 from 925 ratings. - Source: https://appshunter.io/ios/app/encompass-eld/id684247624/reviews - App overview in markdown: https://appshunter.io/ios/app/encompass-eld/id684247624.md - Rating breakdown: 5★ 533 · 4★ 193 · 3★ 31 · 2★ 28 · 1★ 140 ## What do users think of ENCOMPASS® ELD? Overall sentiment: negative **Pros** - 🚀 Best ELD app on the market - 👍 Easy to use - 👍 Getting better with updates **Cons** - 🐛 Crashes frequently - 🐛 Logging issues (stays in driving mode, logs out randomly) - 🐛 Inaccurate tracking (miles, duty status) - 🔋 High battery consumption - 👎 Poor customer support - 👎 Unresponsive app and slow status changes **Commonly reported bugs** - Logs driver as driving when truck is stopped - Fails to properly record breaks and rest periods - Issues with app crashing and logging out - Problems with app detecting movement and changing duty status - Inability to properly certify logs **Most requested features** - Dark mode option - Ability to manage functions and settings - Improved personal conveyance and yard move handling - Ability to perform inspections on trucks/trailers not in the system ## Newest reviews (16 of 77) ### 2/5 — Location *2023-01-29, version 3.8390.288* Don’t give the exact location of the place you stop, give a far location from you are ### 2/5 — Exact time *2022-09-17* Using exact time on my app when logging out isn’t working anymore. Everything shows it’s going through fine, but when I check my time on tablet it’s logging me out at that moment instead of in the future. Really frustrating ### 2/5 — Wait *2022-06-21, version 3.8166.280* When coming to a stop, have to wait between 10-27 seconds to go to main screen. Total B.S. ! Have had other issues too. ### 1/5 — Horrible customer service *2021-04-15, version 3.7611.258* I switched from android to iOS while sitting still on 34 hour restart and it kicked me to driving with truck not running and sitting still and was told I shouldn’t of been moving when on app that was second time it has kicked me into driving on 34 hour costumer service was no help at all been 4 days and no one ever called me just sent email telling me I was in the wrong when I was sitting still if I could give zero stars I would ### 2/5 — Continues to glitch *2021-03-02, version 3.7611.254* Can’t certify logs, doesn’t update as it should, doesn’t keep accurate miles my miles are always more than tracked, occasionally logs out randomly but haven’t had this issue for a few months now so assuming that’s fixed.nope it’s not fixed.back to closing out and won’t open up completely keeps closing app can’t even log back in cmon this isn’t rocket science I’ve seen game apps more tech advanced with less issues. you got middle schoolers writing the programs? ### 1/5 — Personal conveyance *2021-02-22, version 3.7611.254* Why is it that When I’m driving on personal conveyance if I stop at a store or a long light it automatically puts me on duty?? ?? ?? Please fix this issue ### 1/5 — You dont have. Any prble if you dont drive as much to diferent locations *2021-02-15, version 3.7611.254* The loock of avilities to manege Functions , Application sent you times that affect you driving without letting you know. If you park your truck next to other users.And you’ll start shift these at the same time as lawyers your jj keller It’s connected to other units without letting you know and you driving in somebody else’s truckLet’s remember this application was created by make money not “make that drivers comfortable ### 2/5 — Crashes *2021-01-28* The app itself is well designed and easily navigated. It’s fairly simple to use and straightforward. However, after two days of continuous use without any problems the application crashes. The app will load and as you are prompted to sign in, the usual notification will appear before shutting down. Once it starts crashing it will continue to do it every time I attempt to open the app until I am forced delete and reinstall. This causes a problem because any logs not submitted are deleted and lost for good. I only have this issue running the app with iOS on my iPhone 12. I first downloaded the app using Google Play on the Galaxy Note 9 and had no problems whatsoever for a year. It was not until I switched to the iPhone 12 that I started hating the Encompass app. ### 2/5 — Activation *2021-01-13, version 3.7611.252* How do I get an activation code ### 1/5 — Worst elog app *2020-12-22* Been using the app for few weeks now, obviously they rushed to release it to cash on the new elog regulation , app wont oppen, it will take a while to detect that u r not driving so u can change ur status to off duty , on dutty, sleeper, it will keep u in the driving mode even with the brakes set and the truck just idling , lay out of the app is bad as well, stay away from this company, research and find a better one, king trucking is a good one, easy to navigate, and the platform us better in general ### 1/5 — Bug *2020-12-01, version 3.7611.252* Kicks me out of the app after I click login iPhone, iOS 14.2 ### 1/5 — Pain in the ______!! *2020-11-03, version 3.7551.248* Constant issues on connecting with unit and reading data. ### 1/5 — Not good *2020-10-19, version 3.7551.244* Locks up when trying to log in or check hours. Dos NOT work !!! ### 1/5 — New Split break *2020-10-08, version 3.7551.244* Doesn’t work like the 8 and 2 rule, doesn’t give enough hours after completing these breaks. ### 1/5 — Worst app ever. *2020-09-29, version 3.7551.244* I can’t log in and the new version won’t download. People should sue JJ Keller for keeping us from working!!! What now??????? ### 3/5 — New update is broken *2020-06-17, version 3.7398.234* The new update makes everything bearly noticeable when my iPhone 7 is in dark mode. I shouldn’t have to adjust my phones display settings to use the app properly. Please fix ## Most critical reviews (10 lowest-rated) ### 1/5 — Me *2025-01-20, version 3.8979.326* Worst app EVER use MOTIVE instead Call them tons to resolve issues they can’t resolve. One issue after the other. Use Motive, I promise it’s better, wish my new employer would switch! ### 1/5 — Rarely keeps me logged out *2024-04-29, version 3.8782.310* After I submit my log and log off duty, the next day it says I’m still on duty. So at least once a week (usually more) I have to edit my logs. It is very annoying. ### 1/5 — Software is frustrating *2023-12-19, version 3.8500.308* This thing will log you out a dozen times a day, even if you haven’t touched your phone. Maddening ### 1/5 — Ain’t worth a darn *2023-11-01, version 3.8500.306* 0 stars ### 1/5 — ELD *2023-10-11, version 3.8500.304* This ELD doesn’t allow you to take the shorter end of the sleeper berth break first. You must take a 8 hour break first. This ELD is not compliant with FMCSA new rules. It will not pause your 14 hour clock after taking a 2 hour break. ### 1/5 — Slow system *2023-01-11, version 3.8285.286* System or program takes to long to allow changes in status. ### 1/5 — Complete garbage *2022-12-09* What’s the point of using ELD’s because drivers can’t be trusted to be honest with logs, when you constantly have to edit the ELD logs because this app does whatever it wants whenever. Convenient features: it disregards your logout just I case you’d like to do some CMV driving while you’re at home sleeping. Randomly logs out while you are on the clock actively working just in case you’re actually not and forgot to log out. ### 1/5 — CEO *2022-12-05* App crashes while driving for no apparent reason and no information from JJ KELLER SUPPORT . Customer support is completely worthless, they issue a reference number when you call and then never resolve the problems or call back. Logs certification is hit and miss , for no apparent reason the app will not certify a day or two or three or four periodically. And of course customer support is completely worthless and they could care less and have not fixed this issue either. 👎 ### 1/5 — Horrible device and support *2022-08-11* DO NOT USE THIS ELD!!!!! Today alone we have been on the phone 6 times with support. First, we were told they will not help us until the app is updated. Because of issues, they update their app almost weekly. The next 5 times, they were still unable to figure out the issues and had to escalate the ticket. We’ve had to do this previously and it took over two weeks to hear back. We were told they didn’t know what was really going on. In this instance, we were told they would get to the ticket in the order it came in. This should tell you something right there when they have numerous ‘escalated tickets’. Their support team is terrible. You may get one person who knows how to use their system out of 10. I’ve contacted our account rep and again, no help. We have been a customer since ELDs we’re mandated. This last year has been nothing but issue and after issue with each ELD we have. We run over 15 power units so this isn’t just a one off situation. I’ve also suggested that maybe the ELD box is malfunctioning and asked if we could try a new one. They said sure, but that I would have to pay for it. In the end, I hope you read this review and stay away from them. This ELD is nothing but problems. We will be transitioning to a new one as soon as the devices are shipped to me. ### 1/5 — Last update *2022-06-14, version 3.8166.278* Since the last update the app crashes more than before. Also stays in the driver mode way to long. Also even if the truck isn’t moving the app claims it sees movement and won’t let me do anything. Put it back the way it was. It worked really good before the last update. ## Most praised reviews (10 highest-rated) ### 5/5 — Best ELD app on the market *2022-04-13, version 3.8096.274* Hands down ### 5/5 — Help *2020-06-04, version 3.7398.234* Other than being better on Apple than Android, it’s been in a “dark mode” for a few months. I’ve deleted tonight and reinstalled hoping it would take care of the issue.... I wasn’t right😞 ### 5/5 — Never give up *2019-09-18, version 3.7174.220* Works great, love the way it shows all the clocks (11/14/70). ### 5/5 — Good product *2019-09-18, version 3.7174.220* Easy to use. Seems to get better every update ### 5/5 — Owner *2018-11-28* Love the jjkeller system. Been on for 1 1/2 years works great. Very rarely have any problems. Out of the 1 1/2 years been on it only went down one day, Keller had the problem fixed next day. Used paper for the one day but the next day when system was back up, the device in the truck had everything logged and stored. Just logged in and the previous days logs were ready. Great system would recommend to anyone. ### 5/5 — Company owner *2018-11-10* I use the tablet in both my trucks and things have been good . When there are any problems tech support or encompass customer service are very helpful and take their time to fix the problem or walk you through till all is resolved and satisfied. Yes the system is a bit hard to figure out , but they offer free Web n r. N are available. You can learn it. ### 5/5 — Best in class from an industry leader *2018-08-25, version 3.6710.178* Keller stays in front of the challenges and changes and has the bandwidth to makes changes, upgrades, and improvements swiftly and seamlessly. ### 5/5 — Automatic log out *2018-06-22* The app logs me off duty at random intervals. According to tech support this is because the app is being pushed to the background. I have the app on an iPhone that has to be used for other features as well, not just a dedicated e-log. ### 4/5 — CEO *2025-03-06* Getting better on the updates. One past issue is that the app delays reading the history sometimes and you better not move truck until it’s finished and the satellite icon goes from blue to green. Also the unassigned driving events that show 0.0 miles driven, this is a problem because how is it unassigned if you didn’t move the truck , something to do with the delay in reading the history maybe ### 4/5 — Would be 5 stars but *2020-12-02, version 3.7611.252* Sometimes the app crashes for no reason or gives error codes when there are none Overall a good app I’d prefer paper logs --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*