# Encompass Insurance — user reviews > 32 indexed App Store user reviews of Encompass Insurance by National General Insurance Company, rated 4.40/5 from 471 ratings. - Source: https://appshunter.io/ios/app/encompass-insurance/id1580977172/reviews - App overview in markdown: https://appshunter.io/ios/app/encompass-insurance/id1580977172.md - Rating breakdown: 5★ 353 · 4★ 50 · 3★ 8 · 2★ 3 · 1★ 57 ## Newest reviews (20 of 32) ### 1/5 — Can’t access app, only web version *2023-11-08, version 1.82.342* Seems this is a common theme. The web log in works and the app doesn’t. Adding my complaint to the list. ### 1/5 — Amateur app *2023-09-06, version 1.82.287* The button to submit your policy number last name and date of birth on the account creation screen goes nowhere. So I never even got to create an account. ### 1/5 — Do not download!! *2023-07-28, version 1.82.253* Terrible app. Does not work. Same as everyone else. Log into Web version easy, app does not let you log in with same account info. Penultimate trash. ### 1/5 — Can’t log in *2023-07-20, version 1.82.253* App won’t let me log in. ### 1/5 — Can’t login *2023-07-14, version 1.82.253* App doesn’t work. Logged in on my web browser but app says my password is incorrect. ### 1/5 — Can’t login - Only Web Access *2023-06-27, version 1.82.237* Horrible service. Can’t login. Same issue as everyone else on these reviews. Unable to get help for my policies. ### 1/5 — Can’t create account or log in. *2023-06-18, version 1.82.237* Doesn’t work. Tried creating account, logging in and resetting password. Tells me I can’t use the app. Just started my encompass account and not feeling good about this… ### 1/5 — Doesn’t Work *2023-06-17, version 1.82.237* No point. Doesn’t match my info and let me log in. Useless app. ### 1/5 — Same complaint as everyone else *2023-06-12, version 1.82.219* Why can’t I sign in the app, putting same info in as the desktop? ### 1/5 — Same login problem as others *2023-06-01, version 1.82.219* Logged into website, app doesn’t work. Think you would fix after a year of same complaints ### 1/5 — Can’t login to app *2023-04-29, version 1.82.190* How long is this issue gonna go on for ### 1/5 — Unable to log in *2023-04-06, version 1.82.143* Can log in using web portal. Same credentials won’t log in to this app. ### 1/5 — Useless App *2023-03-27, version 1.82.143* Can’t even log in to the app. Only through the website. ### 1/5 — Doesn’t work *2023-03-07, version 1.82.125* I can’t log in via the app, only through a desktop website ### 1/5 — Useless *2023-03-03, version 1.82.125* Can’t even log in. Says info doesn’t match. I was able to get in using my brokers insurance app but no luck with the original app. ### 1/5 — Doesn’t work *2022-10-16, version 1.7* The app gives error messages when you try to log in or make an account ### 1/5 — You can’t create an account *2022-07-05, version 1.4* Why release an app that people can’t use? Fix this!! ### 1/5 — Beware of this app! Its a scam *2022-05-09, version 1.3* This isn’t Encompass app! they only have it on their website so don’t download it. ### 1/5 — Sanjeev *2022-03-29, version 1.2* Can’t login to app ### 1/5 — App developpment 101 .. make sure users can log in *2022-03-26, version 1.2* Can't log in. Can't create an account. App simply closes after hitting 'Next.' Do better. Fully test before releasing and/or updating. SMH. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad choice *2025-11-16, version Release 2025-10-29 Version 690 (1.90.690)* Followed direction. Failed ### 1/5 — This is why I hate apps *2025-07-08, version Release 2025-06-11 Version 640 (1.90.640)* I need companies to realize that everyone hates apps like this. It isn’t a good customer experience and adds no value. The app doesn’t offer any useful policy information and has no way to view policy documents. If I’m only able to access this stuff on the website then why have an app at all? To pull up my details after an accident? Yeah, sure, I totally want to spend five minutes fiddling with a busted app to replace the manual process of pulling a piece of paper out of my wallet or glove box. Every time I log in it asks me to go paperless (I’ve opted into this multiple times in the six years I’ve been with Encompass and it has never worked, whether on the app or website). There’s no way to update or change the incorrect contact info it lists for me (it lists an email I’ve literally never seen before). It redirects me to the website to make updates but the sign in info I use for the app DOES NOT WORK ON THE WEBSITE. No idea if this is a bug or what. This is totally worth my rate going up by over 50% this year. ### 1/5 — Never Works *2025-02-01, version 1.90.558* App is complete trash and never works. Consistently says “An unexpected error has occurred”. Do better. ### 1/5 — California *2024-11-13, version 1.90.545* Doesn’t seem to work in California. What state does it work in? ### 1/5 — Mr *2024-11-10, version 1.90.532* Can’t login since last year Today i downloaded again in expecting of fixing all problems But still haven’t fixed it and still can’t use it ### 1/5 — Waste of Time *2024-07-17, version 1.90.493* The last review was 1y ago. I thought got due they had fixed it by now. I know Encompass is a smaller company (I worked as an adjuster for Farmers for 7yrs had had 1 Encompass claimant), but I switched to them when they saved me $300/mo. I knew I’d sacrifice some benefits, but gimme a break! NO ONE CAN LOG IN TO THE APP! It’s available in my state and the website works fine, but not the app! Years of reviews of the same issue! And, they expect you to call them to troubleshoot it! Great customer service… EVERY. SINGLE. CUSTOMER. CALL AND TROUBLESHOOT. ### 1/5 — Can confirm doesn’t work *2024-07-14, version 1.90.486* Encompass doesn’t have a working app ### 1/5 — Doesn’t work *2024-07-05, version 1.90.486* Won’t let you login… ### 1/5 — Pathetic app *2024-06-19, version 1.90.457* Encompass app does not work. Plus Encompass doesn't alert you when bill is due. ### 1/5 — No one can log in - it’s not just you - should be reported to Apple *2024-03-17, version 1.82.342* This app will not accept your Encompass credentials. This is not a real app, and should be removed from the store. I will be reporting it to Apple and so should you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*