# Encompass Roadside Assistance — user reviews > 33 indexed App Store user reviews of Encompass Roadside Assistance by Signature Motor Club, Inc., rated 4.20/5 from 414 ratings. - Source: https://appshunter.io/ios/app/encompass-roadside-assistance/id839687927/reviews - App overview in markdown: https://appshunter.io/ios/app/encompass-roadside-assistance/id839687927.md - Rating breakdown: 5★ 312 · 4★ 20 · 3★ 10 · 2★ 6 · 1★ 66 ## What do users think of Encompass Roadside Assistance? Overall sentiment: negative **Pros** - 🚀 Fast and efficient service - 👍 Easy to use app - 🤝 Good customer service - ✅ Simple and easy process - 📍 Easy to track service arrival - 👨‍🔧 Professional and courteous staff - ⏱️ Quick response times - 🌟 Outstanding service experiences **Cons** - 🐛 App frequently doesn't work - ❌ Poor communication and no updates - 📉 Service cancellations without notification - 📞 Long hold times when calling - 🚫 Technical difficulties and errors - 🤷 Service providers have no record of calls - 💸 Unexpected out-of-pocket expenses - 👎 Terrible app experience **Commonly reported bugs** - App does not recognize policy number - App shows no connection and throws errors - App states technical difficulties - App does not update when assistance is received - App won't go past the login page - Registration page has issues - App crashes or freezes **Most requested features** - Include policy documents in the app - Add ID cards to the app - Improve app functionality to prevent errors - Allow re-entry for the same vehicle - Fix the issue where the app wipes typed information ## Newest reviews (10 of 33) ### 2/5 — Roadside all *2021-06-25, version 13.0* Can not redo something thats keyed wrong… can not re enter for same vehicle. ### 5/5 — Nice and easy *2020-07-06, version 12.0* Very satisfied with app and quick service. ### 5/5 — Jump start within 20 mins all from the app *2020-04-04, version 11.0* Car would not start in the car park of a store after lots of short trips. I was able to order a jumpstart from the app and 20 mins later I was back up and running. ### 2/5 — I D cards *2019-10-25, version 9.1* It would be really helpful to have ID cards on this app ### 3/5 — Good idea but needs policy documents *2019-07-28, version 9.0* All in all a great utility. However they need to enhance to include policy documents. ### 1/5 — App does not work *2019-06-22, version 8.1* This is a serious problem. After ten minutes on hold on the phone just to report a flat, I set up the App to see if it would be faster and it does not work. They should fix this ### 3/5 — App is terrible *2019-04-03, version 8.0* Encompass charges a huge premium for their policies. Evidently they do t spend any of that in either Customer Service OR the App. Do not expect the Roadside service to work or that anyone cares that it works. Alongside the road with a flat. Screwed with the app and Cust Serv for longer than it took me to change my own tire in a suit and tie. Thank you encompass. I’ll be canceling ASAP. Faster than your Roadside response!! ### 1/5 — Locked the keys up in car *2019-02-21, version 8.0* Called was put on hold for a long time and the answering service was saying download the app it’s faster. I did, and then all it would say is technical difficulties and had me to call. Called and was put on hold for 20 minutes after hanging up. Finally called local towing service to get to me quicker than I could even get through with these ppl on the phone. Won’t be using this again. Should’ve called local to start with. ### 1/5 — Doesn’t work *2018-07-06, version 6.1* As another reviewer stated, the app won’t go past the login page. Call the number and they have no idea what we’re talking about. The website login works fine. App is junk ### 1/5 — Registration Not Working *2017-12-12, version 4.3.3* I can’t get past the opening registration page. Enter name, policy number, phone number and zip code. Click NEXT to get a pop up box stating there is a problem with an option to call a number for support. The people at that number no nothing about supporting this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible communication and no updates *2022-04-28, version 14.0* I had 5 services cancel on me without so much as a call to notify me and when I called in they blamed it on the app not working once a service cancels. Well then maybe a fox needs to made for that. This entire day was wasted and I ended up calling my own tow and paying out of pocket! Trash service and trash app!!! ### 1/5 — I needed roadside assistance or a tow. *2021-08-28, version 13.0* No one showed. ### 1/5 — Will not work *2021-05-21, version 13.0* Afterimage enter my policy number, app says that I do not have a connection and keeps throwing errors. I cannot use. ### 1/5 — The worst *2021-04-24, version 13.0* It is the worst app ever ### 1/5 — Epic fail by Enterprise *2021-02-16, version 13.0* This app failed me on several levels—starting with the fact that it would not even recognize my policy #. After the first failed attempt, it wipes what you typed, so you must retype it. Then it adds a message telling you to call Encompass for assistance. So I called, had to wait on hold for about 5 minutes, then was connected. The rep took my info and I received a text afterward, confirming the request. It said the tow truck would arrive in the next 5-25 minutes, so I got a friend to drive me to where my car had broken down. We waited, and waited, but no one came. So I finally called the number of the tow service, and they said they had no record of the call. So I had to wait another 45 minutes until the owner arrived. Bear in mind, the temp outside was frigid, well below zero. So I am not impressed at ALL, Enterprise. ### 1/5 — Never Works *2020-05-27, version 12.0* App doesn’t work. When I try to submit the request I constantly get the error of technical difficulties where I have to call and wait forever for someone to answer. What’s the point of having an app if it doesn’t work. ### 1/5 — Never works! Always an error *2020-01-16* Tried to use several different times and it’s never worked ### 1/5 — App does not work *2019-12-02, version 9.1* I have tried on different occasions to use this app it never works. I end up having to call in and wait forever for it to be resolved. I always receive an error message. Please update this app to work. Great idea. Terrible outcome. ### 1/5 — Technical Difficulties *2019-10-23, version 9.1* That’s all I get from the app ### 1/5 — Worst app ever *2019-08-23, version 9.0* It worked the first time, and I tried to use it again and it never updated when I got my assistance. And now it won’t let me do anything. It’s seriously the worst app I’ve ever downloaded. ## Most praised reviews (10 highest-rated) ### 5/5 — Fast efficient service *2022-04-28, version 14.0* Efficient and good customer service, friendly, took good care of my car ### 5/5 — Guardian angels *2022-03-19, version 14.0* Guardian angels towing were sent out by my insurance roadside assistance. They arrived quickly. The app made it easy to track ### 5/5 — Outstanding Service *2022-01-25, version 14.0* This is the 2nd time this service gentleman came to assist me! The first time he showed me how to use the hidden key to open the car door and jump started my car! He suggested I get my battery checked - I didn’t follow his instructions! Excellent customer service abs rapport! I had to call for service again - I got the same gentleman (I wish I knew his name) - this time my car wouldn’t jump start. He was kind enough to push my car out of my garage so someone could come to install a new battery. He even offered to tahr to work! I couldn’t ask for better service - thank you! Thank you! I can’t thank you enough! ### 5/5 — Roadside *2022-01-08, version 14.0* Roadside was great quick and efficient 👌 ### 5/5 — Rescue me quickly *2021-11-06, version 14.0* Thank you for assisting me when my car wouldn’t start. It was very quick and I am now back home appreciate your helping me. I Love roadside service. Everyone should have this! ### 5/5 — easy use & great service *2021-06-28, version 13.0* 11/10 ### 5/5 — Mr Speedy *2020-12-29, version 13.0* The gentleman was very professional and did an awesome job ### 5/5 — Super easy when you’re in distress! *2020-11-07, version 13.0* Have your policy # and a phone- you have help! This was so easy and the place that showed was fast and professional ### 5/5 — Simple and Easy! *2020-09-24, version 13.0* I locked myself out of my car when I arrived to work one morning. Within an hour someone was there to unlock my car and get my keys out. It was simple, easy, and I could track exactly when someone would there to help! Thanks for taking the stress out of a stressful situation! ### 5/5 — RoadSide Assistance 2013 Kia Optima *2020-09-14, version 13.0* Thank You ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*