# Encrypted Email - Proton Mail — user reviews > 1,679 indexed App Store user reviews of Encrypted Email by Proton AG, rated 4.75/5 from 49,415 ratings. - Source: https://appshunter.io/ios/app/encrypted-email-proton-mail/id979659905/reviews - App overview in markdown: https://appshunter.io/ios/app/encrypted-email-proton-mail/id979659905.md - Rating breakdown: 5★ 42,805 · 4★ 3,833 · 3★ 1,049 · 2★ 492 · 1★ 1,201 ## Is Encrypted Email safe? Encrypted Email - Proton Mail appears safe based on user ratings. The AppsHunter Safety Score for Encrypted Email is 95 out of 100. This assessment is based on 49,415 user ratings, with an App Store average of 4.8 out of 5. Of 49,380 App Store ratings, 94.4% point to a safe experience, 2.1% suggest some concerns, and 3.4% point to a risky experience. ## Is Encrypted Email legit? Encrypted Email - Proton Mail appears to be a legitimate app. The AppsHunter Legitimacy Score for Encrypted Email is 100 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of Encrypted Email? Reviews of Encrypted Email are mostly positive: the Productivity app is rated 4.8/5 from 49K App Store ratings. What users like most: smooth performance, excellent security and privacy. Top complaints: occasional crashes and bugs, slow email loading times. Summarized from real user reviews. **Pros** - 🚀 Smooth performance - 🔒 Excellent security and privacy - 👍 Clean and intuitive interface - 💡 Expanding ecosystem of Proton services **Cons** - 🐛 Occasional crashes and bugs - ⏱️ Slow email loading times - 📝 Lacking advanced email management features - 💰 Expensive paid plans **Commonly reported bugs** - Login issues and lost email data - Unreliable push notifications - Inconsistent user experience between app and web **Most requested features** - Conversation threading and email previews - Customizable notification sounds - Offline email access - Improved syncing across devices ## Newest reviews (14 of 1,679) ### 3/5 — Can't paste multiple comma delimited emails *2026-10-18, version 7.11.7* Hope this can get fixed somehow ### 3/5 — Deleted items don’t delete *2026-10-16, version 7.11.7* Great app but any time I try deleting more than one email it doesn’t delete ### 3/5 — Pasting multiple comma or semi-colon email addresses to the To, CC, or BCC field break editing *2026-10-15, version 7.11.7* Composing an email in a document, then pasting the comma separated or semi-colon departed addresses, breaks the apps editing of the email addresses in the To, CC, and BCC field. Says “Invalid Recipient”. Once you try to edit the email addresses in the field, the drop down arrow makes the field uneditable and breaks it. Try it with 5 or so addresses. Web app automatically separates the emails by delimiter. ios app is buggy in this area. ### 4/5 — Great app, wonky functionality with some new rollouts *2026-10-14, version 7.11.7* Great app like I said but recognizing the new filters is not its strong suit. Neither is recognizing spam. I spent more time reorganizing than reading. ### 5/5 — I Love Proton 😀👍 *2026-10-10, version 7.11.7* I love the e-mail service, VPN & in general what they provide. I really wish they could provide text messaging. For the rest I give Ten stars Ten stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ , 100% Satisfied. ### 5/5 — Email at its finest! *2026-10-10, version 7.11.7* I was around when AOL went live and Yahoo was the first “free” email domain! Proton’s security put email on a whole new (much needed) level of privacy and security! Thank you Proton! And I still hold “most” of my proton tokens from the airdrop! 🤑 ### 3/5 — Doesn’t clear notifications in the background *2026-10-09, version 7.11.7* Works overall but reading your mail on another device does not clear the badges from your phone. I constantly have phantom notification badges on my phone from emails I read on my pc hours ago. Very annoying but otherwise the app works fine ### 5/5 — Trust *2026-10-09, version 7.11.7* Proton operates flawlessly and is trusted beyond reproach. ### 5/5 — Tim martin *2026-10-09, version 7.11.7* Best ever ### 2/5 — Accessibility is broken *2026-10-08, version 7.11.7* With the app getting the upgrade to Support liquid glass and iOS 27, users with voiceover can no longer navigate to the delete button in the email. They’ve got to find the three horizontal dots activate that menu and then use the gestures to find the move to trash option. The liquid glass menu bar is not accessible anymore. Oddly enough when you’re looking at the inbox, it’s unfortunate that there’s no options to be able to swipe up and down for users of voiceover to select an email for deletion and delete it directly from the inbox like you can on the native iOS mail app. ### 5/5 — 💜 Proton Mail *2026-10-07, version 7.11.7* I made the switch from Gmail and NEVER looking back. A must have if you live in the US. Love the privacy, security and the entire infrastructure so far! ### 5/5 — Thank you *2026-10-07, version 7.11.7* Appreciate the help from the agent/representative that assisted me with my acct today. She went above and beyond to help ### 5/5 — Best secure and private email without question! Gmail doesn’t even come close to Proton Mail! *2026-10-07, version 7.11.7* Without question this is the best email hands down. For a secure and private email it is extremely functional and well built. It’s such a polished service that even Gmail can’t come close to proton. I’ve used proton services for many years and I’ve always been impressed. Make sure ton check out the other proton apps such as proton drive, proton VPN, proton pass and more. I highly recommended everyone to make the switch and drop Gmail for good. Gmail isn’t safe to use anyways due to the mass collection or personal data. Proton 10/10 +++++ ### 5/5 — The Best *2026-10-07, version 7.11.7* The title says it. Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Inactive Accounts Policy *2026-10-18, version 7.11.7* The inactive accounts policy is too aggressive and stupid. ### 1/5 — Don’t work *2026-10-15, version 7.11.7* App don’t work ### 1/5 — Slow, clunky *2026-10-13, version 7.11.7* When I delete a message, it’s still there. We are seriously going backwards in technology. ### 1/5 — Compatibility? *2026-10-09, version 7.11.7* Not working with my iPhone 14 ### 1/5 — … *2026-10-09, version 7.11.7* It won’t let me make a account a It keeps saying error and retry and it won’t work ### 1/5 — Impossible to use if you dont already know how to use it *2026-10-07, version 7.11.7* You cannot ever recover your password ### 1/5 — Frequent crashes *2026-10-04, version 7.11.6* On iPad Pro M4 2025 version. Crashes frequently when opening up mail. Yes, I’m on latest version. ### 1/5 — Unsubscribe *2026-10-03, version 7.11.6* How do I get it to stop telling me I have “unsubscribed from this mailing list”? Viewing it on an iPhone is difficult enough without this distraction. I’ve hit “unsubscribe from this mailing list” and I still receive “this is from a mailing list.” It’s unresponsive and doesn’t save my choices. We are seriously going backwards in technology. ### 1/5 — Privacy Scam *2026-10-01, version 7.11.6* Proton mail talks a big game about protecting user privacy, but best I can tell that’s a lie. They advertise that they don’t collect person information and thus couldn’t share it or use it improperly even if they wanted to. That’s not true. If you sign up for a new account, and then use it for anything online, they will ban your entire account until you give them your personal information.

False advertising from an untrustworthy company. You might as well use something from one of the Big Tech companies. Proton seems no different. You won't get any real privacy with them. ### 1/5 — Rubbish privacy and security *2026-10-01, version 7.11.6* Created different addresses for different accounts to increase security and privacy, but any of those addresses can be used to log into the email account! ## Most praised reviews (10 highest-rated) ### 5/5 — 👀 *2026-10-18, version 7.11.7* Sus ### 5/5 — SPAM *2026-10-18, version 7.11.7* Not one spam… so far ### 5/5 — Ccan’t be any better *2026-10-17, version 7.11.7* It’s the best product EVER. ### 5/5 — No advertising *2026-10-16, version 7.11.7* I am enjoying Proton Mail tremendously. I was swamped with advertisements with my other email so it’s been a huge relief not to receive any with Proton. Also I like the way I receive my emails and how I can set up my folders, thank you! ### 5/5 — Safety *2026-10-14, version 7.11.7* I prefer Proton mail due to it’s safety! ### 5/5 — Satisfied *2026-10-14, version 7.11.7* Is good, you should get it ### 5/5 — Great email *2026-10-13, version 7.11.7* No ads. Love the simplicity! ### 5/5 — I Love Proton Mail ! *2026-10-13, version 7.11.7* I have been using ProtonMail for a number of years. I am very satisfied ### 5/5 — É ótimo *2026-10-12* Excelente app, interface intuitiva, amigável e acessível. Minha única observação é o “dominio” se .me que aqui no Brasil causa alguns problemas, pois alguns provedores consideram que pode ser spam e bloqueiam o recebimento de mensagens de remetentes Próton. Será ótimo pode contar com um email com domínio .com ### 5/5 — A privacy policy that shows we are valued as customers *2026-10-11, version 7.11.7* Now this is a gold standard of a privacy policy. I wish all gmail users would wake up and switch to a provider who actually views you more than the data they can sell. Love what you are doing Proton! Keep up the good fight for all of our futures --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-22.*