# Encrypt.me — user reviews > 248 indexed App Store user reviews of Encrypt.me by Cloak Holdings LLC, rated 4.50/5 from 5,719 ratings. - Source: https://appshunter.io/ios/app/encryptme/id473835722/reviews - App overview in markdown: https://appshunter.io/ios/app/encryptme/id473835722.md - Rating breakdown: 5★ 4,394 · 4★ 529 · 3★ 214 · 2★ 146 · 1★ 436 ## What do users think of Encrypt.me? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Provides security on public WiFi - 👍 Automatic connection on untrusted networks - 🚀 Fast and reliable - 👍 Seamless integration across devices **Cons** - 🐛 Frequent connection issues - 🐛 Buggy, crashes often - 🐛 Fails to detect network changes - 🐛 Unreliable performance - 💰 Expensive subscription **Commonly reported bugs** - Certificate expiration issues - Inability to connect to home/trusted networks - Disconnects frequently, requires constant reconnection **Most requested features** - Pause/resume VPN functionality - Improved compatibility with hotel/public WiFi logins - Ability to bypass VPN for specific apps or websites ## Newest reviews (13 of 248) ### 2/5 — DrP99 *2026-03-13, version 4.6.2* VPN connects almost instantly and seamlessly at work guest WiFi. Struggles and almost never connects on home WiFi even sitting next to WiFi antenna with a strong signal! Frustrating. This is a new phenomena; previously connected with ease on home WiFi, not anymore. ### 2/5 — Stopped working *2026-02-06, version 4.6.2* Not sure why it stopped working. ### 1/5 — Used to Work *2025-04-24, version 4.6.2* I really liked this VPN until a few days ago. Now I can’t get it to work at all. My account says I don’t have access. I e mailed for help but no joy. I just renewed. Seems as if I am out about $100. ### 2/5 — Used to be great... *2025-04-22, version 4.6.2* Update 2/22/18. I’m looking for another product. While I appreciate the pricing model, it’s almost to the point of unusability. I’m not sure if it’s an increasing amount of providers that no longer allow VPN pass through or a problem with the app itself. Going to try another app and see if that is the case. ——— I love this product. My main concern is securing against evil twin and insecure access points and the low cost per month for light usage is the main selling point. I rarely even use the amount of data they allow me every month. It's there if I need it. It is a bit quirky at times (I try and disable it and it tries to reestablish its own connection) but I can live with that. ### 2/5 — Intermittently Functional *2024-10-24* Great when it works, but often fails to connect. Support is pleasant and generally responds within 24 hours, but troubleshooting steps are time-consuming and often do not work. One phone on our family plan will have its VPN enabled no problem, while another will fail to connect to the same network with an error message that doesn’t seem to be useful to support- they just recommend the same old generic troubleshooting steps. We need more robust functionality. ### 1/5 — Connection is unreliable, Support contact not helpful *2024-10-16, version 4.6.2* Don’t have high need for encryption (mostly on reliable networks), but when needed, it blocks connection and can’t ‘find’ servers, making it near useless. App contact to support ‘can’t connect’ and assures will send report when next able to connect… but no evidence it ever happens. No readily available number to call for support. Do not recommend use of this application. ### 1/5 — stopped working *2024-07-17, version 4.6.1* no updates, no longer connects. trash. ### 2/5 — DrP99 *2024-06-07, version 4.6.1* VPN connects almost instantly and seamlessly at work guest WiFi. Struggles and almost never connects on home WiFi even sitting next to WiFi antenna with a strong signal! Frustrating. This is a new phenomena; previously connected with ease on home WiFi, not anymore. ### 1/5 — Fails to connect *2024-05-21, version 4.6.1* Worked well for over a year. The last month or so it has stopped working most days. I won’t connect to the VPN and the “connect” button to turn it on and off doesn’t work. ### 3/5 — Is encrypt.me abandoned? *2024-05-09, version 4.6.1* Seems to still work mostly, but no updates in a year, no memos support for iOS 17.x. The macOS version does not work with macOS Sonoma, no response from the developer… I’m a long time customer and missed the memo that maintenance was going away. ### 1/5 — Cannot Delete Account *2024-04-02, version 4.6.1* This app requires a user account but does not provide a way to delete the account. ### 1/5 — Encrypt me doesn’t work *2024-01-25, version 4.6.1* Doesn’t work ### 1/5 — Not dependable, like it used to be. *2023-11-25, version 4.6.1* Look elsewhere. ## Most critical reviews (10 lowest-rated) ### 1/5 — No longer connecting *2026-07-14, version 4.6.2* This app is no longer allowing me to connect. I have updated the certificate several times and I can also connect on my Mac. ### 1/5 — Can’t sign in *2026-04-27, version 4.6.2* Says the server “didn’t accept the certificate”. ### 1/5 — Opps *2026-03-31, version 4.6.2* Stopped working on all Apple Mobile devices. Will not connect….period. ### 1/5 — Do not buy, download. It’s doesn’t work! *2026-02-16, version 4.6.2* I’ve seen multiple reports if this app being broken, it doesn’t! Don’t waste your time on this app! ### 1/5 — Not working *2026-02-04, version 4.6.2* Haven’t worked since last week. ### 1/5 — Has not worked for 24 hours *2026-02-01, version 4.6.2* Emailed them and they said their network was down. It’s 12 hours later and I still cannot connect on my iPhone ### 1/5 — No Internet *2026-01-07, version 4.6.2* Bought eero secure + Installed Encrypt.me Worked on ipad but not on iPhone and it won’t connect. Have follow help prompts and internet help. Reinstalled, rebooted. Such a bummer to pay for something that wastes time and adds frustration. ### 1/5 — Lack of updates = broken *2025-11-06, version 4.6.2* The last update was a year ago. Is the company still in business? The app no longer works and i dont know if its worth waiting for an update. ### 1/5 — Waste of money *2025-09-27, version 4.6.2* Doesn’t connect at all. ### 1/5 — Couldn’t update an expired cert? *2025-08-20, version 4.6.2* It’s nice to know that I didn’t have a working VPN for who knows how long because the certificate was expired and it couldn’t be bothered to tell me to update it. Very poor UX. ## Most praised reviews (10 highest-rated) ### 5/5 — What's happening *2026-03-09, version 4.6.2* I've been using this app forever. Now we have a problem. Please put out an update so it will work with the new apple updates. I had to call apple (which I hate) to figure out why my internet and wifi quit working. I'm now paying for a service I can no longer use. Please fix respectful of course ### 5/5 — Active? *2026-02-17, version 4.6.2* Are we there anymore app updates? ### 5/5 — Easy and Secure *2025-12-31, version 4.6.2* I’ve used Encrypt.me for the last 3 years on all my mobile devices and it’s easy to manage networks and even to reinstall in the rare incident that an iOS update uninstalls it. Honestly, the most complicated component is remembering to open it to check settings when you join a new network! ### 5/5 — Love this VPN *2025-02-10, version 4.6.2* I used this VPN while traveling in Europe. I felt safe using it. It may be not be the top VPN but it’s serviceable ### 5/5 — Best VPN *2024-12-05, version 4.6.2* Easy to use, simple instructions and high security. ### 5/5 — It works! *2024-05-19, version 4.6.1* It works! ### 5/5 — Great app *2023-12-30, version 4.6.1* This app is great protection along with duck duck go as your browser. ### 5/5 — Wi-Fi enabled as trusted *2023-11-09, version 4.6.1* Yet it’s not recognized on App and the VPN banner went away. ### 5/5 — Great *2023-11-05, version 4.6.1* Simple ### 5/5 — Awesome *2023-07-16, version 4.6.1* Second time. Great Protection. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*