# Endesa Clientes, luz y gas — user reviews > 84 indexed App Store user reviews of Endesa Clientes, luz y gas by Endesa SA, rated 4.80/5 from 155 ratings. - Source: https://appshunter.io/ios/app/endesa-clientes-luz-y-gas/id602095382/reviews - App overview in markdown: https://appshunter.io/ios/app/endesa-clientes-luz-y-gas/id602095382.md - Rating breakdown: 5★ 137 · 4★ 11 · 3★ 0 · 2★ 2 · 1★ 5 ## What do users think of Endesa Clientes, luz y gas? Overall sentiment: negative **Pros** - 👍 Easy to use app - 👍 Great app for second home owner - 👍 Makes it easy to manage bills - 👍 Useful tool for every client - 👍 Very good app **Cons** - 🐛 Crashes constantly - 🐛 App not working - 🐛 New update ruined everything - 🐛 Useless - 🐛 App sin sentido - 🐛 Outdated information - 🐛 Struggle to register - 🐛 No support - 🐛 App not working - 🐛 Doesn’t send an SMS verification - 🐛 Wrong phone validation - 🐛 Really poor - 🐛 Server Errors - 🐛 Not happy - 🐛 App updated and now will not open - 🐛 Useless update - 🐛 Fail - 🐛 Useless - 🐛 El app no abre - 🐛 Doesn’t work with British banks - 🐛 No usage data and no bills! - 🐛 Facturas no disponles - 🐛 Unable to login - 🐛 No information - 🐛 Contact - 🐛 Un basura - 🐛 Comparativa - 🐛 Endesa App Very Poor - 🐛 No se puede dar de alta en el app con un número de USA - 🐛 no funciona - 🐛 App - 🐛 Very disappointing - 🐛 App super lento. 75% no funciona. Horrible experiencia - 🐛 App doesn’t work! - 🐛 Unable to view account - 🐛 Las facturas nunca llegaba tiempo y la App nunca funciona, un desastre de compañía - 🐛 Horrible!!!!! - 🐛 Terrible - 🐛 Hard to resolve issues - 🐛 Keeps crashing - 🐛 Ladrones y basura de experiencia de usuario - 🐛 Bad company for billing - 🐛 Can’t pay my bill - 🐛 No se puede ver el consumo actual - 🐛 Suleiman - 🐛 I never receive the SMS codes - 🐛 Terrible company - 🐛 Buggy mess - 🐛 No funciono completamente - 🐛 Paying is a problem… - 🐛 Endesa app - bill payment - 🐛 No regular bills - 🐛 Buggy - 🐛 Rubbish - 🐛 Useless - 🐛 Por que tengo que escribir contraseña todo el tiempo - 🐛 The App doesn’t allow me to pay - 🐛 Have to keep logging in and the rates is not current - 🐛 Real Time - 🐛 Crashes - 🐛 Disappointing - 🐛 Delay - 🐛 Malísima - 🐛 Not in real time - 🐛 Faltan funcionalidades - 🐛 Demasiado lento - 🐛 Dejó de funcionar en mi iPhone 6, con esta nueva versión - 🐛 App has technical problems - 🐛 Forced to update and crashes constantly **Commonly reported bugs** - App crashes immediately after update - Server errors during account registration - Blank screen when trying to add payment card - Data unavailable for filtering past dates - Real-time electricity usage not working - Daily usage from previous bills not working - Phone number validation fails for US numbers - SMS verification not sent for login/registration - App shows 'no internet connection' when connected - App freezes or spins endlessly on login - App does not open after update - App crashes when opening a bill - Inability to access payment method change or contract details - App does not support British bank accounts - No usage data or bills available for extended periods - App is extremely slow - Unable to view bills, redirects to menu - Gas reading not working - Cannot pay bills - Cannot view bills - App defaults to Spanish language - Cannot download bills from the app - Screenshots result in a black screen - Estimated bills instead of real readings - App does not allow manual meter reading entry - Incorrect bills and overcharging - App not updating usage data - App shows incorrect figures between peak, flat, and vale rates - Login credentials need to be entered every time - App fails to use face recognition - New interface is not intuitive - Payment sections do not work - App is slow, screens freeze - App shows 'information unavailable' - App is very slow to enter and consult bills - App shows incorrect house address - Labels for 3 usage times are mixed up - App crashes when opening a bill - App is very slow to open - App no longer works after update **Most requested features** - Allow screenshots of electricity/gas consumption - Improve real-time usage monitoring - Provide English-speaking customer support - Fix UK mobile number validation for registration - Allow users to view older bills - Improve app intuitiveness and user experience - Enable payment of bills through the app - Allow users to enter meter readings - Improve data retrieval speed for consumption ## Newest reviews (13 of 84) ### 3/5 — Signing in how should I go about getting into my now. I have tried re entering my passport and my NI *2026-06-16, version 5.0.0 (13)* My username and password I entered in 2022 has not changed but I can’t get into the system ### 2/5 — Not happy *2026-03-05, version 4.5.25* We were gone for several months in the winter, yet our electricity usage was still high. Upon returning we wanted to check the electricity usage in real time I read online that I should be able to check realtime electricity usage through the app, but when I try, it never works. In the past, I was able to see daily usage from the previous bills, but now that’s also not working. ### 2/5 — Forced to update and crashes constantly *2025-07-11, version 4.5.11* Forced to update the app today and it crashed immediately. Further, while not directly the app itself, the interface offers many filtering options for prior dates and they almost always have data “not available”. What I lost want from this app is my most recent energy usage: the last 45 days, and access to older facturas. In the case of the recent energy use, it’s almost always too delayed or was available and then when it becomes that 10 day period or so before they issue a new billl it’s suddenly “unavailable “ Get your back end data together! ### 1/5 — App sin sentido *2024-07-27, version 4.5.2* Por qué esta app que lo único que tiene es mi consumo de electricidad y gas no permite sacar screenshots y requiere faceID? No se quien es su gente de producto pero creo que no entienden a sus usuarios. Yo quiero poder de manera fácil compartir el gasto con mi compañero de piso y tengo que descargar la factura, y de ahí compartirla, cuando sería mucho más fácil hacer screenshot. No necesitan este nivel de seguridad. Esto no es información confidencial. Ni el banco tiene tan mala experiencia de usuario ### 3/5 — App Not Working *2024-06-27, version 4.5.0* The mobile app no longer works after the latest app update. ### 1/5 — New update ruined everything *2024-06-26, version 4.5.0* I would give it 5 starts but after updating June 2024, it now says no internet connection regardless of using cell or wifi. Desktop version works fine. Please fix. ### 1/5 — Fail *2024-06-26, version 4.5.0* la última versión dice "no hay conexión a Internet" cuando intenta iniciar sesión cuando hay una ### 1/5 — Useless *2024-06-05, version 4.4.9* App used to work (slowly). The last two updates have rendered it useless. Cannot login, just whirls endlessly. ### 1/5 — El app no abre *2024-04-23, version 4.4.7* Atualizei y no me abre ### 1/5 — Useless update *2024-04-23, version 4.4.7* App updated and now will not open. Crashes immediately. ### 1/5 — Doesn’t work with British banks *2024-03-23, version 4.4.4* Be careful if your British and use this company. It doesn’t support British bank accounts only Spanish. It gives a false impression it’s taking the money and it isn’t. You litterally have to wait until the final demand where there is an instant pay option and always pay late through that. Not sure it’s especially the app that’s wrong as the website is exactly the same. ### 1/5 — No usage data and no bills! *2024-01-17, version 4.3.3* I can see no usage data and despite contacting support many times have received no bills for over a year now. How does this company survive? ### 2/5 — Facturas no disponles *2024-01-03, version 4.3.2* No puedo ver mis facturas, es extremadamente lenta a pesar de haberla probado en varios dispositivos. ## Most critical reviews (10 lowest-rated) ### 1/5 — No usage data *2026-07-14, version 5.0.1* Since updating the ap I have had no new usage data which is a n important feature. There is a problem in the update ### 1/5 — Doesn’t work with non-Spanish numbers *2026-02-09, version 4.5.22* When trying to sign up with a British number, which it seems like it wants to allow you to as it gives you the option to choose UK (+44), but it has a character limit for the number which is too short, it should allow either 10 or 11, I.e. 07xxxxxxxxx or 7xxxxxxxxx ### 1/5 — Server Errors *2025-09-03, version 4.5.15* Will not allow to register the account, giving the server errors ### 1/5 — Really poor *2025-08-05, version 4.5.12* Found the new app. Told me I had a valve needing to be paid so panicked. Tried to add a card in uk and it goes to a blanks screen and nothing happeneds. Why change the old app ?? ### 1/5 — Wrong phone validation *2025-01-06, version 4.5.7* Does not validate the phone number when the selected country is the United States Blocked in registration! ### 1/5 — Doesn’t send an SMS verification so unable to login *2024-12-16, version 4.5.6* I have never been able to access the app as it doesn't send an SMS verification to allow me to login. It doesn’t appear to recognise my UK mobile number, with or without a zero at the front. ### 1/5 — Outdated information *2024-12-02, version 4.5.6* It is weeks before data on consumption appears. Useless for monitoring and budgeting purposes. ### 1/5 — UK Mobiles *2024-10-30, version 4.5.5* Registering the app does not allow UK mobile numbers, although country is in the list the mobile number is limited to 2 digits less than a U.K. mobile number. ### 1/5 — Struggle to register *2024-09-05, version 4.5.2* I am struggling to enter an English telephone number on the app. It does not accept the format? It does not say what format it should be in? ### 1/5 — No support *2024-08-20, version 4.5.2* Despite contacting both support and Endesa knowone seems to be able to change a simple setting that allows those with a UK mobile number to set up the app. Why is that so difficult and why doesn’t anyone reply? Have emailed and called and nothing ## Most praised reviews (10 highest-rated) ### 5/5 — Update *2026-05-19, version 4.5.8* It keeps saying update renewed app however it now says that my phone no longer will update as now not compatible so I can no longer access any information I require from Endesa so does that mean everyone has to replace their phones. ### 5/5 — Good functional app *2026-04-17, version 4.5.26* Good to be able to receive all my electric bills and information on the app on my phone ### 5/5 — Solar *2026-04-12, version 4.5.26* I would like some one to tell me what is it best tariff to be on with solar and to get pay back in my account we have solar fitted thanks Paul ### 5/5 — Easy to use app *2025-04-17, version 4.5.8* Easy app to use and get an extra bit for free on your electricity use . ### 5/5 — App back to working well *2024-07-01, version 4.5.1* Great app for a second home owner. Had been unable to log in after an earlier update but glad to say the latest update sorted this ### 5/5 — App has technical problems *2024-06-29, version 4.5.0* The app no longer has secure msg and neither can I access payment method change or contract details. Endesa agree there are technical login problems ### 5/5 — Great app, well done endesa 👍 *2024-06-03, version 4.4.8* Makes it very easy as I have 4 bills coming from my bank and it can be very confusing as I don’t get paper bills . Now with this app it’s so easy . Brilliant! ### 5/5 — Mr Peter Thomas *2023-09-07, version 4.2.5* I am very happy with Endesa. App easy to use. ### 5/5 — No se puede dar de alta en el app con un número de USA *2023-07-22, version 4.1.9* La APP acepta el prefijo telefónico de Estados Unidos pero cuando introduces el número de 10 cifras entonces avisa de que el número no es correcto. Imposible crear tu cuenta en la aplicación. ### 5/5 — App *2023-02-21, version 4.0.7* At last they have got the app sorted out 👍 still 3 days behind but been told this is because it takes this long to retrieve the information from my meter !!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-25.*