# Enel-Med — user reviews

> 63 indexed App Store user reviews of Enel by Enel-Med, rated 4.60/5 from 79 ratings.

- Source: https://appshunter.io/ios/app/enel-med/id1265611134/reviews
- App overview in markdown: https://appshunter.io/ios/app/enel-med/id1265611134.md
- Rating breakdown: 5★ 65 · 4★ 9 · 3★ 0 · 2★ 1 · 1★ 4

## Newest reviews (17 of 63)

### 2/5 — Not satisfied

*2026-05-05, version 3.5.7*

It’s not possible to add a second patient to the app (a child or a senior). Notifications about newly available appointments don’t work, every time I open one of them, it’s not there, even when I do it instantly.

### 2/5 — Waiting lists don’t work

*2026-04-13, version 3.4.93*

Every time I get a notification about an available appointment from my waiting list, after 0.05 sec I log in to the app, the appointment is already unavailable. It’s physically impossible that someone already made an appointment. What’s the point of this feature if it doesn’t work?

### 3/5 — Scheduling is convenient but the waitlist function is misleading

*2026-01-25, version 3.4.82*

Very convenient to schedule appointments and pay. 

The waitlist function though leaves a lot to admire. I got a notification that a spot opened and clicked it literally a few seconds after only to get a note saying it was already booked. Had this experience multiple times already.

### 3/5 — W porządku ale czasami złe

*2025-09-09, version 3.4.47*

Czas od czasu mogę zarezerwować wizytę, ale była że z listy rezerwacji jest powiadomienie o nowym terminie, a tam nic nie ma, albo jak było dzisiaj „wolny termin o 9:00, 9 września” kiedy teraz jest 9:00 9 września 😄. Please fix it…

### 2/5 — Lots and lots of bugs

*2025-07-24, version 3.4.37*

Basic functionality works most of the time but lots of things are flaky at best. Face ID stopped working long time ago (only app where it does not work), waiting lists are one big joke. The availability of appointments is also much different that on the web portal. The app has potential but requires a lot of fixes first. You can see how serious the devs are treating it just by reading the patch notes, which don’t mention anything specific and are the same for each version….

### 3/5 — Waiting list notifications

*2025-07-24, version 3.4.37*

Please fix the waiting list notifications that are (more often than not) misleading. :(
Access to doctors’ calendars after booking a visit would be helpful too.
Confirming the attendance in the app doesnt always work either.
On the other hand, the prescriptions and results are easy to navigate. :)

### 2/5 — App logging out

*2025-06-10, version 3.3.80*

From some time now the app is logging me out constantly, even 3 times a day and requires me to log in with password. Don’t know what happened, but it is really annoying

### 3/5 — Non stop pushes

*2025-05-13, version 3.3.80*

Start getting a lot of pushes about my waiting list but it’s constantly no a waiting list reservation became available. I understand somebody can book it but it’s already a week and a push each hour

### 4/5 — No option to add an appointment manually to the calendar

*2024-05-14, version 3.3.23*

When you book an appointment in the app it appears automatically in the calendar however when you make an appointment via phone or want to add it in another mobile phone, there is no option to do that. Please consider adding this option to the app.

### 3/5 — Kolejki do specjalistów

*2023-12-11, version 3.2.78*

Niestety dostanie się do niektórych lekarzy to kilkumiesięczna kolejka.

### 2/5 — You have to test it better

*2023-11-26, version 3.2.66*

Sometimes it is impossible to remove notification count from app icon, filters doesn’t show existing visits… In general previous application was much better.

### 3/5 — Strange English

*2023-01-18, version 3.2.18*

To Whom It May Concern:
The app itself is fine, but whoever is responsible for the English version, is there a way you could review a couple of things? Firstly, when I receive notifications starting with the word “Patient!”, what do you think the first thought is? Maybe it’s only me, but I envision that it’s going to be followed by some sad governmental alert or info from e.g. the housing community that we’re going to have no electricity for a day or so and I’m asked to be patient before it’s back. Could you please switch it for smth like “Dear Patient”? The other thing is your “Drugs” section. Maybe it’s just an American way of saying it, but doesn’t “Prescriptions/Medicine/Pills/etc” not sound better? Thnx

### 3/5 — An update I’ve been waiting for locked me out of the app

*2023-01-15, version 3.2.18*

Hello dear developers/testers! The new update logged me out. After a unnecessarily long registration process the app asks me to sign terms and conditions again. but the button is lower than where my screen ends. The app doesn’t have an option to scroll down or to zoom out and I cannot press the button 😠 Like at all. I only see the unclickable edge of it. please fix it I need to see a doctor soon

### 1/5 — Why did you change app for worse?

*2022-11-21, version 3.1.98*

Well, I’m using Enel med for corporates for over 5 years. 
After changing app it became unintuitive and difficult to use. I never seem to have an available appointment but the app constantly suggest to pick closer term for charge. Why if I have it in my package? 
Conclusion? Can’t wait to next enrollment to change Enel med to another private healthcare.
Totally not worth it by all means but this app became a final drop.

### 2/5 — Not for parents

*2022-11-19, version 3.1.98*

It does look better now, but the most important feature is lost. Previously you could have been logged to your account and your child account, and easily switch between them. Now it is not possible. You have to un-link your device (log out doesn't work correctly) and re-link to different account. My advice: hire some developers who are actual parents.

### 4/5 — No automatic calendar events?

*2022-11-07, version 3.1.98*

The app works fine to me. There are a few problems but the most annoying one to me is that the app doesn’t automatically create calendar events. I have the setting toggled on but nothing happens when new appointments are scheduled.

### 3/5 — Waiting list and check availability does not function as expected

*2022-11-04, version 3.1.98*

Please fix the Waiting Lists in the new app version, it is randomly deleting it or sends notifications several times for the same date and time. Also i cannot check the availability if i have already a booked visit for the same specialist which is very annoying. In older version I could book telephone advice or visit in department now it’s almost impossible to choose telephone advice.

## Most critical reviews (10 lowest-rated)

### 1/5 — Horrible service levels to an extend that it is unbearable

*2026-03-27, version 3.4.93*

Horrible service levels to an extend that it is unbearable. Don’t respond calls, hang up when you say you speak English - despite that you pick English and have English profile. 

An avg of 40 plus calls to get through to set one appointment.

And if you pick call back - they might call you back. But they don’t let it ring once - but it counts as returned.

If this service was offered in any modern country they would be out of business within days

### 1/5 — Missing important features

*2025-12-21, version 3.4.82*

1-Missing the ability to add multiple accounts on the same device and switch between them easy like Luxmed.
2-The waiting list notifications is not saying which consultation is available which is confusing if you have multiple consultations on the waiting list.
3-The blood test results could better and integrated inside the app instead of just opening the PDF file.
And would be great to see which results are good or bad easily.

### 1/5 — Each update is worse

*2025-06-24, version 3.4.27*

Each update of the app logs me out, forcing to log in again, which is a nightmare especially when I’m in the center and want to confirm my visit. App sends notification even when I’m logged out and now when I try to log in it doesn’t even go beyond login screen 🫣 this is ridiculous

### 1/5 — Tragedia

*2025-06-05, version 3.3.80*

Aplikacja wylogowuje i zawsze trzeba ponownie sie logować. Nie da ustawić się domyślnych filtrów, pokazuje dostępne terminy a po kliknięciu pokazuje, że są nie dostępne. A to tylko początek problemów z aplikacją. Brak czatu z lekarzem, gdzie konkurencja oferuje taką opcję.

### 1/5 — Bad experience, feels like public healthcare+

*2025-04-06, version 3.3.80*

Logs me out randomly and I have to go through the whole set up all over again.

Waiting lists are limited in functionality, it’s hard to get a good appointment. 
Most of the doctors are unavailable 100% of the time, and you can only get an appointment with some new, unrated one.

### 1/5 — Bad service, application is even worst

*2025-03-14, version 3.3.80*

Very unclear what’s included in that package and why the extra payed options appear as the only available doctors appointments. Once I called them the consultant was screaming at me whereas I asked Justa simple question of what’s included in the package. To summarise: hard to book appointment as application is not intuitive; very few doctors available- basically for every specialist doctor you need to wait 2-3 weeks. Avoid this company if you can.

### 1/5 — Poor experience

*2025-01-19, version 3.3.80*

I keep getting logged out from the app almost every day. 
To find a slot for any specialist is close to impossible. Somehow the app doesn’t show any availability while when I call, they are able to find some slots. Either the app is not working or there is some shady algorithm that preventing users to book the visit that is including in the package.

### 1/5 — Poor and not recommended

*2023-10-09, version 3.2.44*

My experience after a year with Enel Med:
-Even if you have the VIP services under this private insurance, it can take you up to 3 months to get an appointment with a consultant. 
-Some doctors are labeled that they can speak English, but they actually don’t and it makes communication impossible if you can’t speak Polish.
- even blood test seems to be hard there, two incompetent nurses failed to withdraw blood for a requested blood sample, only pricked me with needles 8 times in my arms and hands and failed. They blamed it on me because I was fasting, which was required for the blood test, and simply said “not today”. I am glad it wasn’t an emergency or this patient would have died.
-Not only Cardiac MRI with contrast was paid although I pay for VIP package, staff were rude and impatient during the preparation for the test, language barrier made it hard to communicate, and in the end report mentioned that contrast was not sufficient so they didn’t even do a good job.

### 1/5 — New Enel Med - please back to older version

*2022-12-22, version 3.2.11*

Before update i can serach very fast availebil doctors.
Now I have to so many fields and the problems is no avail why doctors in every sector. Yeee watch list is user friendly but when I want to sign the time horizons it is not working correctly.

Please back to older version it was much easier and faster find the doctor and now now is horribly!!!

### 1/5 — Worse with every update

*2022-12-05, version 3.2.8*

Do not waste your time here. Now is even more difficult to make appointments and I always get appointments later than what I am told in the phone. Also my company has an agreement that we can request appointment earlier but the system doesn't recognize it. Do not waste your time. Better wait over the phone

## Most praised reviews (10 highest-rated)

### 5/5 — Eccellente

*2026-01-18, version 3.4.82*

Professionalità altissima

### 5/5 — Najgorszy centrum medyczny

*2022-11-04, version 3.1.98*

Chyba jest najgorszy centrum
Medyczny w Polsce. Nigdy nie odpowiadają, nie wspierają jeżeli masz problem, dodzwonić się do kogoś nie jest możliwe, aplikacja jest ograniczona, i nadal nie ma kontaktu z kimkolwiek, zawsze przełączają cię gdzieś i nigdy nie mozesz otrzymać odpowiedzie na swoje pytania.

Ja bym dał 0 z 5

### 5/5 — The developer must be a relative of the business owner…

*2022-07-18, version 1.5.1*

The app works in essence and does its job.
Having experience with competitor apps (Luxmed) I know that the whole experience can be much smoother.
Another annoying thing - inability to switch languages inside the app.
Waiting lists (in a private medical care >!<) - you must be super quick to actually reserve when the notification pops up - managed to do it 1/30 times.
Overall 3 stars… cannot argue that it works cause it does, but the way it delivers leaves plenty of room for improvement to catch the competition.

### 5/5 — Convenience is the word. Thank you.

*2022-06-09*

Good morning, 
If you could add “search all” field in order to find proper medical practice by keywords (ex. ear doctor, ENT, broken bone, nauseated, …)
on the very first page. 

Cheers!

**Developer response:** Thank you for your feedback. We would like to inform you that a dedicated technical team is still working on improving the application.

### 5/5 — Finally a useful app

*2020-10-10, version 1.4.2*

It has been improved significantly since I last used enel-med. everything is in English unlike before where many menus were in polish and you had to spend 10 minutes on the phone for a simple visit. The waiting list is a great feature.

### 5/5 — Unusable on iPhone SE2

*2020-07-14, version 1.4.1*

On login screen, once the onscreen keyboard is brought up, it’s not possible to hide it without leaving the login screen. And it covers the login button. And if you hide it by leaving the login screen and coming back, login and password fields are getting reset. So it’s impossible to log in, making the app unusable.

### 5/5 — Bag when You reset password

*2020-04-27, version 1.4.1*

When You change password from link for new one, app crash and new password not work.

### 5/5 — No option to choose location

*2019-07-24, version 1.3.2*

The app doesnt allow to set up appointment as you cant choose the location first!!!

### 5/5 — Super aplikacja

*2018-05-16, version 1.1.0*

Bardzo przydatna przy zarządzaniu wizytami całej rodziny, polecam

### 4/5 — Not bad app

*2024-12-29, version 3.3.80*

All in all, not a bad app. Has everything you need to sign up for a visit. Lower rating for the much needed signing up for a waiting list. This is a crucial part for almost all patients who are not finding a visit for themselves. And this option does not work for some time now.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*