# Enel On Your Way — user reviews > 395 indexed App Store user reviews of Enel On Your Way by ENEL X WAY SRL, rated 3.70/5 from 1,174 ratings. - Source: https://appshunter.io/ios/app/enel-on-your-way/id1377291789/reviews - App overview in markdown: https://appshunter.io/ios/app/enel-on-your-way/id1377291789.md - Rating breakdown: 5★ 2,021 · 4★ 284 · 3★ 230 · 2★ 402 · 1★ 2,942 ## What do users think of Enel On Your Way? Overall sentiment: negative **Pros** - 👍 Easy to use - 💡 Convenient charging scheduling - 🚀 Responsive app performance **Cons** - 🐛 Unreliable charging - 🔥 Buggy app with frequent crashes - 🤔 Confusing user interface - 🤷‍♀️ Lack of features compared to old app - 🔒 Security and privacy concerns **Commonly reported bugs** - Cannot add payment method - Incorrect vehicle information displayed - Charging schedule not working as expected - Charging data not syncing properly - App frequently loses connection to charger **Most requested features** - Restore detailed charging history and analytics - Allow customizable charging schedules - Improve app stability and responsiveness - Add support for more vehicle models - Provide better customer support ## Newest reviews (18 of 395) ### 1/5 — Won’t load *2026-04-02, version 4.3.62* Can’t even get it to set up ### 1/5 — Poor app *2026-03-23, version 4.3.61* Tried for hours to make this app work. Ended up not being able to register any payment method. Car is still not charged. Useless. ### 1/5 — Awful *2026-02-20, version 4.3.61* Worst app ever. Cannot get past the address section. ### 1/5 — Problems *2026-02-08, version 4.3.61* Nothing but issues ### 1/5 — Enel charging not available for users outside Italy *2026-01-26, version 4.3.61* Wouldn’t take my bank card, would not let me enter personal information outside Italy. ### 1/5 — Useless for UK residents *2026-01-22, version 4.3.61* Waste of time ### 1/5 — Italian bureaucracy *2026-01-13, version 4.3.60* Complicated to use. So many constraints e.g it forces you to declare that you’re an Italian resident, you must provide an Italian tax code even if you don’t have one if you’re not an Italian resident. Some UI glitches and complicated way to add a payment method. ### 1/5 — To complicated *2026-01-12, version 4.3.60* I have tried for about 30 minutes to load the app so that I can use it and I’m being asked for something called an ID code and documents so when I load a passport it doesn’t let me carry on. It says there’s an error it doesn’t give you any instructions in English. It’s just a very bad app and requiring too much information to simply be able to charge your car that you can physically just pay for it with a credit card. Really need to look at the system to make it simplistic even the people tell me to download the app is very very complicated so not a good endorsement for your technology. ### 1/5 — Never works properly *2025-12-09, version 4.3.60* Terrible app and service, Enel/Endesa should be ashamed of themselves for such a poorly designed app and charging system, which never starts when the cable is plugged in, credit card is charged and then sends a message saying the charging session is ended, could not start because the cable wasn’t plugged in on time, only to actually start charging 10 minutes later if the cable is left plugged in, very frustrating… ### 3/5 — Would benefit from improvements *2025-09-28, version 4.3.58* It works !!! unlike a lot of the other EV charging apps. They haven’t made the effort to add my vehicle an Omoda 5EV, which has been available in Spain for the six months at least. They only have two MG models, when there are least four models on sale in the showrooms. Even though I added two different debit cards, they are still pending and I can’t use them. Fortunately, my wife has already set up this app some weeks ago so I can use her account, so I can charge my car. ### 1/5 — Terrible. *2025-09-27, version 4.3.58* Failed every time I entered my credit card. ### 1/5 — Less than useless *2025-09-24, version 4.3.58* Can’t create an account as it is locked on Italy as a home country. Tried many different ways to get around this but no luck ### 1/5 — Absolute trash *2025-09-24, version 4.3.58* Constant errors and you won’t be able to charge your car even as a guest. Don’t use this app and don’t count on it for your trip. ### 2/5 — Poor online service support *2025-09-20, version 4.3.58* There is little to non-service report available in the app. If you’re going to use it, make sure your account details are all set up with your payment method or else you could be stuck in the middle of nowhere. Without the ability to charge, take this in consideration when travelling on holiday abroad. ### 1/5 — App doesn’t work *2025-09-16, version 4.3.58* Can’t change the country and it requires an Italian code of some sort. Can’t charge my car, awful ### 1/5 — Can’t add credit card *2025-09-05, version 4.3.58* Can’t add credit card ### 1/5 — Terrible app *2025-08-21, version 4.3.58* VERY UNUSER friendly, this will not help the use of electric cars. More frustration than anything else. Never again!!!!! ### 1/5 — Horrific experience for non residents *2025-08-20, version 4.3.58* How I got this app to work after hours of frustration: - Make sure to use the Guest option, if you try to make an account you can only select Italy and need a resident number (?) - Check out with PayPal with a VISA credit card (for whatever reason every other option was not working) - Pray to your god of choosing and cross all your fingers. For the love of people’s collective sanity please just allow a standard credit card payWave on all of these machines. ## Most critical reviews (10 lowest-rated) ### 1/5 — Due giorni *2026-09-06, version 4.3.65* Solo per avere l’account abilitato. Due giorni. ### 1/5 — Does not work at Minerva Hotel *2026-08-18, version 4.3.65* Wasted 90 minutes loading the app but would not activate at the hotel first time I have had an issue charging in Italy ### 1/5 — Unable to register *2026-08-15, version 4.3.65* Unable to register my Canadian address + phone number. Why do they need this data? Just take credit card and charge it. ### 1/5 — Shockingly bad *2026-07-29, version 4.3.65* As many others have said, the app doesn’t allow users to add a means of payment, so we can’t actually give the company any money… ### 1/5 — Utter garbage *2026-07-17, version 4.3.65* Impossible to sign up - endless loops asking for info but phone codes never come through. Why is this so complicated?????? ### 1/5 — The worst ever charging app? *2026-06-25, version 4.3.65* This app is completely hopeless- it signs in via apple etc but will not use Apple Pay. It will not accept non Spanish address. The fields are not set up properly suggesting developer has no idea and then you realise that the charger you are trying to use is in the car park of an international hotel and will not let you pay. Sigh. Try again please ! ### 1/5 — Absolute garbage *2026-06-19, version 4.3.63* Basically completely neutered now - can’t change or monitor anything to do with charging. Garbage ### 1/5 — Can't verify or request support *2026-06-15, version 4.3.63* As part of the onboarding process you need to validate you phone number but the verification text is never received and then you are locked out and have to do the whole process again. Total garbage. I just want to add my payment details and use the chargers?? ### 1/5 — Useless - Cannot register *2026-06-14, version 4.3.63* This app is terrible. It is full of bugs. I tried to register on my Android phone and whilst it said it had sent a verification it did not. Then when I tried to register again after waiting 30 mins it said my phone was in already registered. What a waste of time. ### 1/5 — Awful app *2026-05-03, version 4.3.63* Is really hard to add a payment method or make an account. Painfully slow to use and difficult to find out the final price after a charge. ## Most praised reviews (10 highest-rated) ### 5/5 — Laden in Italien *2026-07-21* Völlige Katastrophe. Alles funktioniert mal garnicht. ### 5/5 — B&B hotel Valencia *2026-03-12, version 4.3.61* What a treat to have a charger that was easy to use and worked first time. ### 5/5 — Has worked great every time. *2025-07-05, version 4.3.55* Easy to use and to understand charging stations. We really love them, and the app works great ### 5/5 — Great way to charge in Spain *2025-05-26, version 4.3.55* Always use it during our trips in Spain. Just one issue- it always log me out when I open app in Spain after Andorra ### 5/5 — App works fine for me *2025-03-31, version 4.3.55* Only issue I have is that it always reverts back km from Mi ### 5/5 — Thanks y’all *2025-02-24, version 4.3.54* We are very grateful to have our defunct charger app brought back to life. Additionally, we noticed the new Enel-X improves at a fast pace. It went from marginally acceptable buggy to smooth and seamless in a few weeks. We are very happy with its availability and performance ### 5/5 — Love this app! *2025-02-09, version 4.3.54* I’ve been using the app for a few years now, and I am so glad it is still around. Please keep it that way! Thank you. ### 5/5 — New to me *2025-01-11, version 4.3.54* Got very confused registering and starting the car but succeeded . Really good value compared to UK . Good the instructions are in English ### 5/5 — Faire Preise, keine Probleme mit der App *2024-09-03* Nach ca. 10 mal laden in Spanien Festland keine Probleme gehabt. App funktioniert, laden auch immer. Passt ### 5/5 — Great app with new improvements *2024-05-27, version 4.3.48* Had a few issues with juice box and Enel app but support was great and tech support took all the info and issues and it seems to be resolved and working very well --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*