# Energy Advisor — user reviews > 47 indexed App Store user reviews of Energy Advisor by Just Energy Group Inc, rated 1.41/5 from 96 ratings. - Source: https://appshunter.io/ios/app/energy-advisor/id1139090493/reviews - App overview in markdown: https://appshunter.io/ios/app/energy-advisor/id1139090493.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 3 · 2★ 5 · 1★ 81 ## Newest reviews (20 of 47) ### 1/5 — This app is not functional! *2020-08-13, version 1.2.2* I’ve been with JE for years & never had issues with the old app. Unable to use this new one. It has serious issues!! Disappointed ### 1/5 — Unable to Locate *2020-08-12, version 1.2.2* Cannot use the app, I’m a current customer but cannot use the app because it can not locate my address. ### 1/5 — Had to give a star *2020-07-22, version 1.2.2* Downloaded this app onto a Google phone and onto an iPhone. Neither could “locate this address” on the map that shows to be for development only. I just want to pay my bill. Go on line for a one-time payment? Have to pay a fee. Diving back in to find a way to pay without fee, but this app is useless. ### 1/5 — Trash *2020-05-26, version 1.2.2* It won’t even recognize my address so I can’t even use the app to track my usage. ### 1/5 — Not working *2020-05-05, version 1.2.2* Can't get past the service address locater, and the old app is not working either so fix it please. ### 1/5 — Horrible!! *2020-03-31, version 1.2.2* Literally cannot get past putting in your address . This app is absolute trash. ### 1/5 — Worst customer service EVER! *2020-02-28, version 1.2.2* Never an answer when you call or email. Takes days to respond while they tack additional late charges and fees. They have a "pay by" date which if you pass that date, like most others, your charged a minimal late fee but "just energy" is "just special"because every 2-3 days they will add higher and higher additional late fees. When it is literally like pulling teeth to have anyone call you Back to help resolve your issue, it isn't surprising how much money they actually make in late fees alone which could have been avoided very easily if they had a customer service team worth anything! Since they do not, they can take as long as they like she continue racking up those fees, so be ready! One last and most important thing, they offer two different apps to take care of multiple things, besides the internet, all at your fingertips only none of them work. I tried worked in any way. 4 nights of holding 1.5-2 hours and never speaking to a live person. My $90 Bill, in 4 days, now shows I owe $170 or services will be interpreted. Keep in mind I've been trying everything in my power to get this resolved and have every bit of proof needed. They Simply do not care! They promise so much but but never stand behind their promises! Worst customer services ever !! ### 1/5 — Can’t locate account *2020-02-21, version 1.2.2* I’ve tried many many times and even deleted the app to try again. It continues to say “geolocation not found”. Which in turn means I can not login to go further in my account. Annoying!!!! And then I try to login through website but it wants us to download app! Very inconvenient ### 1/5 — The worst app I have ever used *2019-12-19, version 1.2.2* It will not find my home and I keep putting it in the right place on the map. I will never use this app and will now have to call in my payments. Do not use it is awful ### 1/5 — Location location location *2019-12-04, version 1.2.2* How am I suppose to be able to pay my bill if I can’t even select my location of my home. Waste of time to download an app ### 1/5 — App doesn’t work *2019-11-21, version 1.2.2* I’m extremely displeased with this app. As I read the reviews I find out allot of people’s are having the same issues so what’s really happening and why hadn’t problem been fixed? I know you see your ratings and don’t care wow that’s completely messed up.... ### 1/5 — Unable to use site *2019-11-20, version 1.2.2* I logged in to the site but it continues to tell me that it cannot find my property address for service and will not let me continue to my account to be able to pay my bill. This app needs a lot of work and better support. ### 1/5 — Ridiculous. *2019-11-19, version 1.2.2* About a year ago I created an online account so I could use this app. I never could get it to work because it wouldn’t find my address. It’s insane that this is STILL a problem! 👎🏼👎🏼👎🏼👎🏼 ### 1/5 — App doesn’t work...🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ *2019-11-06, version 1.2.2* I’m a new customer and haven’t been able to use the app since Day 1. Contacted Customer Support and they opened a ticket to have it fixed but still nothing. I can log in but cannot set up my account. Just trying to pay my bill since I never receive a paper statement neither...like NEVER. Would be nice to see my monthly usage each billing cycle. Hate having to call and pay by phone. Feels like a new company with a lot of kinks to iron out. I’ll give them one more chance before cancelling my service and going with a reputable energy company 😩. ### 1/5 — Should have read the reviews before even bothering to try *2019-10-25, version 1.2.2* My experience is the same as all the other reviewers, despite being a customer and having paid Just Energy for service for a few months now it is not able to “geolocate” my address on google maps (my address pops up but it can’t place the pin on the map) it then says something about it being a google map issue and asks if I’m the owner of the webpage, weird. Anyway I’m just gonna have to delete it and maybe in the future if it is revamped I will try again ### 1/5 — Can’t sign in! *2019-10-23, version 1.2.2* So I have tried a million different ways to log into the app and the website to view my account and every time it says I have the wrong credentials. I reset my password, user different browsers and still no access. Surely they have had hundreds of complaints about this. Nothing has changed. ### 1/5 — Doesn’t work *2019-10-01, version 1.2.2* Honestly terrible app. You download, login, and it tells you your service address (transferred directly from your login info) is incorrect. So it asks you to manually key it in or select by “geolocation” & no matter what you put, choose, or do, IT’S ALL WRONG. This is utterly worthless. Don’t waste your time ### 1/5 — Unable to set location *2019-09-30, version 1.2.2* I have tried numerous times to try to set up this app. It refuses to set my location and keeps asking if I’m the owner of the app. Complete waste of time trying to use this! ### 1/5 — Can’t geolocate my address...can’t pay online anymore and have to pay by phone. Inconvenient *2019-09-27, version 1.2.2* Fix please ### 1/5 — Can’t locate my own home location *2019-09-16, version 1.2.2* I’ve called customer service twice, I paid for services, and she said that I would get an email with my account number (you need that to make an account) and I can then make my account on the app. So I waited from Friday - Monday for the email. Never got it. So I had to call them Monday morning and get the account number. After that I then tried to put in my address (so you can monitor you usage & bills) and the whole time it’s telling me it can’t locate my resistance. I deleted the app and tried again and no go. And you have to locate your residence to be able to use the app at all. So if you can’t locate the address you can’t even use the app. And customer service did NOTHING. ## Most critical reviews (10 lowest-rated) ### 1/5 — Haven’t been able to log into the app *2023-06-15* So I finally got my account setup and started yesterday. I had to call them today because I never received an email about logging into my account. I can pull up my account just fine on their website but I can not pull it up on the app at all. All I receive is the weird message of “there was a problem with your request” “please try again”. Maybe I’ll delete the app and redownload it but it is getting frustrating dealing with it. ### 1/5 — It is so bad I wanna give you a 0 *2022-07-26, version 1.2.2* but that’s not possible so I give you a 1…. all jokes aside. Do better. Probably the worse app ever just off the fact that you can’t even sign in. I haven’t been able to sign in once. I get an request error every time. I have been with this company for about 3 months and disappointed. You guys see the reviews yet you clearly don’t care to fix. ### 1/5 — Used to like this app… *2022-06-09, version 1.2.2* It seems as though app has gotten worse instead of improving. Stopped allowing me to pay through app and stopped showing estimate of my next bill. Extremely dissatisfied. ### 1/5 — Complete headache *2021-11-11, version 1.2.2* This app does not work I’ve tried over and over and over again to log in and it will not allow me too smh ### 1/5 — Can’t Geolocate Address *2021-03-01, version 1.2.2* The latest version as of March 1,2021 app is faulty if you’re just downloading it. I logged in and i can’t get past the geolocation of my address. That shouldn’t mean I can’t use the app completely. Looks like you need to get with google to use their map and gps geolocation. As a customer it would be nice to use this feature. Please fix ### 1/5 — App is pointless *2020-12-04, version 1.2.2* This app needs a complete overhaul. It keeps saying can’t geolocate my address even though I mark it on the map it provides and I input my address on the top banner of the app as it asks. Completely idiotic to put out an app that won’t work. I’m only giving this one star just to make sure my review was counted. It doesn’t deserve that one star. Maybe if I could use the app as the pictures indicate I’d probably give it 3, 4, or even a 5 if it does exactly what it says it does. HORRIBLE APP!! ### 1/5 — Doesn’t work *2020-10-23, version 1.2.2* Tried registering my address and it doesn’t recognize it. The app doesn’t even have a working map to use to identify the address. The map says for development purposes which is crazy! Poor service and I just signed up. ### 1/5 — App still doesn’t work *2020-10-10, version 1.2.2* I can’t get past entering my location. But JustEnergy in general, my bill was ridiculous the last 4 months, $240 - $300+. They pretend to not understand what I’m talking about when I write them. Now, suddenly, my bill is $114 last month, estimating $113 for this month’s. This is fishy. I don’t know if they get digital readings and the meter was off, but once my interior or temperature was recorded at 54°. 54°!!! Just switch to a different energy company, people. ### 1/5 — Location *2020-09-08, version 1.2.2* Map isn’t working ### 1/5 — FIX YOUR D*** APP *2020-09-01, version 1.2.2* Worst app ever!!! I can’t pay my bill, ever! Worst company too. ## Most praised reviews (5 highest-rated) ### 3/5 — The app stop working, keep saying “no internet connection”. Please help fix the bug. Thanks. *2018-07-14, version 1.2.1* The app stop working, keep saying “no internet connection”. Please help fix the bug. Thanks. ### 3/5 — App Not Working *2018-07-13, version 1.2.1* App all of sudden just stop working. It keeps saying no internet connection. I tried restarting my phone but to no avail. Please fix! Up until then the app was great. ### 2/5 — Can’t Login *2019-01-13, version 1.2.2* I’ve contacted customer support a few times about this issue. I’ve been a customer for a few months, and cannot use this app. I login using the credentials from my Just Energy Account directly, and it still says user not found. This review honestly is more for the customer service, as I cannot utilize the app despite being a customer. ### 2/5 — I don’t have natural gas *2018-09-28, version 1.2.1* I can’t finish my setup because the developers who designed this i guess assume everyone has natural gas. Why is an all electric home not an option for an electric company’s app? ### 2/5 — Users without natural gas *2018-03-03, version 1.1.0* This seems to be broken for users without natural gas in their homes. I can’t complete my profile without answering the natural gas questions. I tried putting zeros, but it doesn’t seem to accept them. Continuing through the profile completion process ends up looping back and asking the gas questions again as if they weren’t answered. **Developer response:** Dear DavisEngeler, thank you for your JE Advisor App review. Can you please email us your customer account details (username or email) at CustomerSupport@JustEnergy.com. We will look into your account and provide direction to complete your profile. Sincerely, Your Just Energy Advisor --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*