# Energy One Fed Credit Union — user reviews

> 12 indexed App Store user reviews of Energy One Fed Credit Union by Energy One Federal Credit Union, rated 4.79/5 from 682 ratings.

- Source: https://appshunter.io/ios/app/energy-one-fed-credit-union/id958250041/reviews
- App overview in markdown: https://appshunter.io/ios/app/energy-one-fed-credit-union/id958250041.md
- Rating breakdown: 5★ 584 · 4★ 51 · 3★ 16 · 2★ 4 · 1★ 12

## What do users think of Energy One Fed Credit Union?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 💡 Check deposit by photo
- 🚀 Always evolving and adding new functionality

**Cons**

- 👎 Not user friendly
- 👎 App cannot do all website can do
- 👎 Complicated and needlessly difficult
- 👎 Low transfer limits
- 👎 Long wait times for transfers
- 👎 Difficult to get help from customer service
- 👎 Cannot paste password into login field
- 👎 App is useless
- 👎 Asks irrelevant questions and never stops

**Commonly reported bugs**

- 🐛 Barely functions
- 🐛 Impossible to log in
- 🐛 Credentials not recognized
- 🐛 Instant balance feature requires setup repeatedly
- 🐛 Login issues on iPhone 6/6+
- 🐛 Cannot transfer money when needed urgently

**Most requested features**

- Allow pasting passwords into the login field
- Improve app functionality to match website features
- Increase external transfer limits
- Expedite external transfer times
- Improve customer service accessibility and effectiveness
- Make the app more user-friendly

## Most critical reviews (10 lowest-rated)

### 1/5 — Worst App

*2022-01-07*

Worst App from the worst bank I’ve ever used. Everything is so needlessly complicated. The app barely functions and it is basically impossible to log in. Says it doesn’t recognize my credentials all the time so I usually just use the instant balance feature. Well now that is saying I need to set it up (it’s been set up for over a year) but I can’t even log in to the app. Maybe I’ll log in to the website? NOPE! Won’t let me do that either. Need to do a wire transfer? Forget about it. What a ridiculous process. Need to transfer money to an external account? Have fun with the low transfer limit and waiting days for it to happen. Need to get in touch with someone on the phone who can help you do something basic like update your phone number? Good luck! I still can’t get them to change my phone number after four calls. I had to take control of this account after my father passed to manage my mother’s finances and pay her bills and all of that fun stuff. I will be closing this bank account and putting my mother’s money in a bank that actually functions like it is supposed to.

### 1/5 — Won’t let me transfer money.

*2021-04-28*

Son in college.  Needs money ASAP. Tried to transfer for 2 days. I have done it before but when I need it it doesn’t work. If I have to call app is useless.

### 1/5 — Terrible!  Can’t past password in from safe

*2018-01-13*

Ding dongs have made it so you can’t past a password into the PW field on login. Forcing you to manually type the password which either forces folks to 
(1) type long complicate passwords (like they should have) which is not easy 
(2) make there password simple which defeated the purpose of having security
Dumb move guys!  People have password safes to manage their passwords and you just made using strong security more difficult.

### 1/5 — Useless

*2015-10-02*

Completely useless app! Keeps asking questions that don't apply and never stops! It's a pain in the butt to use- useless!

### 1/5 — Useless App

*2015-08-12*

This app is completely useless, cannot login with my iPhone 6+.

### 2/5 — Nice folks

*2019-11-28*

Still not user friendly app

### 4/5 — Poor design

*2022-08-17*

Energy One app cannot do all the Energy One website can do.

### 4/5 — pushy app

*2020-02-11*

don’t push reviews on us

### 5/5 — Stud muffin

*2020-04-24*

I really like the app and how it is always evolving and adding new functionality.

### 5/5 — New system.

*2019-02-07*

The new system is awful and I hate using it. Not user friendly. Thinking about changing banks that have a more user friendly system.

## Most praised reviews (2 highest-rated)

### 5/5 — Love it!

*2016-02-24*

Easy to use and I love that you can take a picture of a check and deposit it.

### 5/5 — Finally!!

*2015-08-21*

As of today you can now login on your iPhone 6/6+! I am so thankful they got it working! Thank you EnergyOne customer service!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*