# Energy Texas — user reviews > 32 indexed App Store user reviews of Energy Texas by Declaration Energy LLC, rated 3.00/5 from 3 ratings. - Source: https://appshunter.io/ios/app/energy-texas/id1636341732/reviews - App overview in markdown: https://appshunter.io/ios/app/energy-texas/id1636341732.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 0 ## Newest reviews (15 of 32) ### 1/5 — App doesn’t work *2022-12-09, version 1.9.1* New customer here. Downloaded the app to get my account going so I can monitor my electricity usage etc., but the app freezes on the log in page as other users have noted. This does not give me confidence in my choice of electric company. **Developer response:** Hi. We have read your feedback and are actively working on the app to resolve several issues. We are really sorry for your inconvenience and hope to get it resolved soon! ### 1/5 — App does not work *2022-12-08, version 1.9.1* Why even make it if you can’t even log in ? ### 1/5 — This app is trash *2022-12-04, version 1.9.1* Won’t even log in. This is basic stuff. Too cheap to pay someone on Fiver to develop your app? On the flip side, I am saving on my energy bill. Hence the one star. **Developer response:** Hi Peter. Thank you for your feedback. We are actively working on our app to resolve several known issues & hoping to have the resolved asap! ### 1/5 — Can’t even log in *2022-12-01, version 1.9.1* The app is unresponsive when trying to log in. Not sure why but please fix this. **Developer response:** Thank you for your feedback. We're working on the app to resolve several known issues and hope to have them fixed as soon as possible! ### 1/5 — Login Frozen *2022-11-27, version 1.9.1* Clearly this is an ongoing issue but the app booted me to start as I had my login information saved. However after attempting multiple times to login, the button to enter simply doesn’t work. Nothing happens at all. Also, who labeled this in the finance category? You can do better Energy Texas. **Developer response:** Hi, we appreciate your feedback, we are trying to identify the issues and solve them as quickly as possible. ### 1/5 — Freezes at login screen *2022-11-24, version 1.9.1* Unfortunately completely useless right now :( **Developer response:** Hi Tim, We are sorry to hear that you're having issues with our app. We're actively working to resolve known issues and hope to have them fixed as soon as possible! ### 1/5 — Not working at all *2022-11-19, version 1.9.1* The app used to work but lately it is not functional at all. It freezes at the login screen. I see a lot of other similar reviews but they are not bothering to fix it **Developer response:** We're sorry to hear that the app is not working properly. We are actively working to resolve your issue and hope to have it fixed as soon as possible. ### 1/5 — WORST EXPERIENCE EVER *2022-11-16, version 1.9.1* App doesn’t work properly and neither does the METER READS!! I TURNED OFF my AC and HEATER for 3 DAYS continually. I have SMART METER, my usage report was lesser than the previous month, I requested to use my ‘so-call’ points and this month’s bill came in HIGHER!!! How is this company measuring QUALITY AND CUSTOMER CARE???? **Developer response:** We are sorry to hear that you're having issues with our app. We're actively working to resolve known issues and hope to have them fixed as soon as possible! Could you please privately reach out to howdy@energytexas.com with your account # to look into it further. We apologize for the frustration but would like to make it right. ### 1/5 — Definitely unless *2022-11-10, version 1.9.1* New customer here and I’m unable to login. Put my information in and try to login, but nothing happens. Please fix, this totally unacceptable, smh. **Developer response:** Hi, thank you for your feedback. We're working hard to resolve the issues with our app as quickly as possible. ### 1/5 — Can’t even login… really? *2022-11-04, version 1.9.1* Title says it all. I put in my username and password, and the app immediately locks up. Can’t sign in, can’t change fields, can’t do anything. Looking at other reviews, it seems this has been an issue for over a month, which is unacceptable. ### 1/5 — Useless *2022-10-25, version 1.9.1* App doesn’t work so I cannot login. This app freezes and closes when I put my information in. **Developer response:** Hi, Thank you for your feedback. We are actively working on our app to resolve several known issues & hoping to have the resolved asap! ### 1/5 — No Workey… *2022-10-13, version 1.0.1* Login screen fails ### 1/5 — Does Not Work *2022-10-10, version 1.0.1* Locks up at login screen!!! ### 1/5 — Broken *2022-10-08, version 1.0.1* Can’t even log in. ### 1/5 — Freezes trying to login. *2022-09-25, version 1.0.1* Freezes trying to login. App is useless!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t login *2023-01-12, version 1.9.1* Same as other mentioned. After I bought iPhone 14, I no longer can login to app. It just freeze on the login screen. It’s several months so far and no fix. **Developer response:** We're sorry for the inconvenience, but the new version is now live! You should be able to now use it. ### 1/5 — WHY have an app?????? *2023-01-09, version 1.9.1* Worthy of zero ⭐️ but don’t have that option. No point in having an app that doesn’t work. Same issue every other reviewer said. Completely unacceptable in this day n age. Get it together! You’re making Texas look bad!!!😡 **Developer response:** We apologize for the inconvenience, but we've just updated our app and it's now compatible with this new version of the phone. You should be able to use it just fine! ### 1/5 — Can’t even login… *2023-01-09, version 1.9.1* App isn’t working at all. I enter my login information and when I press login button, nothing happens. **Developer response:** The new version is now live! You can start using it. We're sorry for any inconvenience this may have caused you. ### 1/5 — Frozen Login Screen *2023-01-07, version 1.9.1* App still needs work, unable to login. Hope you can fix and release an update soon! Thanks **Developer response:** Hi there. Our app is under construction at the moment. You can log in to your computer while we work on this issue. Sorry about that, thanks for your patience! ### 1/5 — App frozen at login *2023-01-06, version 1.9.1* You’d expect from a complaint in November that by now the app would allow you to log in. Starting to think Texas Energy was a bad switch for me. I was switched here by Energy ogre without my approval. Go figure. **Developer response:** The app is under construction - you can log in directly to your computer, but we're sorry about the inconvenience. Our developers apologize for this inconvenience and hope to have our app working soon. ### 1/5 — Ugh! *2023-01-04, version 1.9.1* Please fix this app, the convenience would be great. It simply does not work! ### 1/5 — Unable to get beyond login screen *2023-01-02, version 1.9.1* App is not functioning. ### 1/5 — Can’t log in *2022-12-29, version 1.9.1* App does not allow you to click the login button. Anyone else having this issue? **Developer response:** We are currently aware of the issues on our app and we are working to solve them as soon as pos­sible. Thank you for the feedback! ### 1/5 — App does nothing *2022-12-28, version 1.9.1* App will not open after log in information is entered. It will not allow you to click on anything after your password is enter and app just freezes. **Developer response:** Thank for your feedback and are actively working on the app to resolve several issues. We are really sorry for your inconvenience and hope to get it resolved soon! ### 1/5 — Fail *2022-12-13, version 1.9.1* This product is the biggest failure since FTX. If you’re going to do something this poorly, don’t bother doing it. ## Most praised reviews (6 highest-rated) ### 4/5 — App works *2023-07-26* The app works, I was able to log in, and apple saved my password info for me for future logins. The only problem is I couldn’t copy/paste my login info into the app in the first place. I had to type it in. Everything else looks and works great! ### 4/5 — Did what was needed, not anymore *2022-12-08, version 1.9.1* Update 12/7/22: app is working again, able to login and all functions seem to be working. Does what it needs to do. Original: At the start, the app was nice and useful, had the essentials to manage one’s account. Now, the app won’t load, just comes up as a blank screen and nothing seems to correct it (reinstall, data/cache clear, etc) ### 3/5 — App works but needs some tweaks *2023-01-30, version 1.9.3* The app does work. I did have the issue were I couldn’t log in after putting in my info but thats fixed now. I think it just needs a little more feedback for the user. It doesn’t tell you it’s processing anything after a submission. When you click on LOG IN it just sits there and then suddenly you are logged in. I would recommend some kind animation or even just a text saying “Logging in” while the backend servers process the users input. Also would be cool if you guys implemented Touch ID. Other than that it works fine and I can see my data and pay my bill. **Developer response:** Thank you for your feedback and your support. We are constantly striving to improve the user experience. ### 2/5 — LOGIN ISSUES *2023-06-09* Needs to be updated to accept Apples login automation processes, can’t copy/paste pw, will not save pw. **Developer response:** Your feedback is important to us and helps us understand how we can better serve our customers. Thank you for reaching out. ### 2/5 — App not working again since IOS 16 update *2022-09-22, version 1.0.1* App just freezes on login screen. **Developer response:** Thanks for the feedback! We are taking note of all reported issues and we are working hard to have them resolved ASAP. Please feel free to send us an email at howdy@energytexas.com ### 2/5 — Doesn’t work, login screen freezes *2022-09-16, version 1.0.1* App hasn’t worked since I got it 2 weeks ago. After entering password it freezes, then crashes. Can’t login at all. Use the website, who know when this will get fixed. **Developer response:** We are sorry that you've been having issues with our app. We are actively working on the app to resolve several known issues and hope to have them fixed as soon as possible! If you still need help. Please let us know by emailing us at howdy@energytexas.com --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*