# Engage Account — user reviews > 21 indexed App Store user reviews of Engage Account by CONTIS FINANCIAL SERVICES LTD, rated 5.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/engage-account/id906292616/reviews - App overview in markdown: https://appshunter.io/ios/app/engage-account/id906292616.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (3 of 21) ### 5/5 — Brilliant *2018-09-30* I use this app everyday. It’s absolutely perfect. Quick balance is the best part. 10 out 10 from me ### 5/5 — Great new way to bank *2018-06-26* Amazing bank the staff are always helpful and nice and great way to take care of your bills and payments ### 5/5 — Recent update 😔😔😔 *2018-03-29* I was able to see my months spending and transactions on the home screen/dashboard. I’m not able to see it no more, its a huge disappointment because it helped allot. I’ve tried to search for the spending chart but cannot find it. Maybe the next update should give us the choice to have the chart if we use it or not ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable and unclear *2023-04-08* Regularly get kicked out of the app and it doesn’t recognise my sign-in credentials repeatedly until it decides it will recognise them after all. Recent update means you can’t see your actual available balance on the front page - no idea what the thinking behind this is. I don’t use many apps and of all the ones I do use this is by far the worst. I like having a prepaid card, I don’t like the app. **Developer response:** Hi, please visit our dedicated app page engageaccount.com/mobile-app or for further support contact our customer support team on 03332023642. Kind regards, the Engage team. ### 1/5 — Envelopes Missing - do not upgrade ! *2023-03-30* Have been unable to locate the envelopes feature since the upgrade. This is extremely inconvenient as most of my money are distributed across my envelopes so I have no access to my money in the app. Customer service cannot give time frame for when this will be fixed. On the online version, if you log in too many times in a day, you’re prompted to prove you aren’t a robot then it takes you back to log in screen and you end up stuck in this loop. Customer service suggests clearing cache and cookies to get round this but still doesn’t work. So I’m officially unable to access my own money until these issues are resolved ### 1/5 — Was working fine until new update *2021-06-19* Initially gave 5 stars. But since the new update (about a week ago) the app no longer works for me. I can not access anything past the log-in/authorisation screen. Terrible really. Now I must use the website version, which is very slow and inconvenient. ### 2/5 — New update *2023-04-02* Awful, can no longer see dates of Direct Debits, or amounts and dates in previous transactions, and you have to click on balance to see available balance, I don’t want to see what I did have when I open the app, I want to see what I have left without having to click on anything! Update is rubbish compared to previous one **Developer response:** Hi, please visit our dedicated app page for help or more information engageaccount.com/mobile-app or for further support contact our customer support team on 03332023642. Please be assured the available balance will soon be shown instead of total balance. Kind regards, the Engage team. ### 2/5 — Bad update *2021-06-26* Since the update I have to uninstall and reinstall the app every time I want to log in or it doesn’t get past the authorisation page which is an absolute nightmare, if this issue was fixed my rating would be much higher ### 2/5 — The App *2020-11-26* Not happy I always use the app to find out my balance and it was pretty hard to set up now it’s crashed / I have to go online at the momment witch I find pretty hard / leave the app alone / if I was an old lady I wouldn’t be able to get online / also I haven’t got money to find out my balance on my phone not happy at all 😞 ### 4/5 — Text too small *2023-08-29* I’m unable to change the text size for my aging eyes. This is an accessibility issue that should be easy to rectify. Otherwise, great. ### 4/5 — Good Way To Bank *2020-12-04* It’s a good way to bank. However, any time I try to use the saving tool it always pops up with saving feature disabled. Overall, i recommend young people to use this as well as olders. ### 5/5 — Good bank *2024-11-16* Hi my name is faham I actually want to say I do like ur bank service rather than you going to suits me bank I hope yall can continue to operate this Engagecard rather than going to suits me card Thank you ### 5/5 — Easy to use *2024-08-28* Easy to use app has everything you need just a pity on the rip off charges to transfer on the same day ## Most praised reviews (8 highest-rated) ### 5/5 — Good *2024-05-25* Ive used this card for a good few years now, I can’t think of anything bad to say, If you want to save money then this is the place to do it, I use this to save my money up and have never had any issues that weren’t my own fault ### 5/5 — Would recommend 100% *2024-04-07* I've been with engage for over a year now & it has been great and easy to use with no problems ### 5/5 — Best banking *2024-03-30* Love this bank have used it from the start . Any problems are sorted and the staff are polite and respectful. Suits me better than dealing with the larger well known banks. ### 5/5 — Update *2023-04-08* So updated as refused to let me access my account, then didn’t recognise my face id, manually input and didn't recognise, pressed to reset passcode and they sent OTP, which again was not recognised, they sent me another OTP and again failed to recognise its own security password. Have been unable to contact anyone as late night on a bank holiday weekend. **Developer response:** Hi, please visit our dedicated app page engageaccount.com/mobile-app or for further support contact our customer support team on 03332023642. Kind regards, the Engage team. ### 5/5 — Updated app *2023-03-31* Face recognition doesn’t seem to work on the updated version, other than that, the new look looks easy to understand ### 5/5 — Good bank *2023-01-13* I’ve been using it for a while and have had nothing wrong. ### 5/5 — How do you apply for this account? *2021-12-26* Someone help me apply for this please it looks like a really good bank ### 5/5 — New design no issues *2020-05-20* App looks much more professional and simple then previous version no issues. Great banking app! 😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*