# Engage (SmartSpending) — user reviews > 624 indexed App Store user reviews of Engage (SmartSpending) by Reward Gateway, rated 4.60/5 from 251 ratings. - Source: https://appshunter.io/ios/app/engage-smartspending/id1243002302/reviews - App overview in markdown: https://appshunter.io/ios/app/engage-smartspending/id1243002302.md - Rating breakdown: 5★ 214 · 4★ 14 · 3★ 3 · 2★ 3 · 1★ 17 ## What do users think of Engage (SmartSpending)? Overall sentiment: negative **Pros** - 💰 Huge savings - 🛒 Great discounts - 📲 Easy to use app - 🏪 Useful for in-store purchases - 🧠 Smart spending system **Cons** - 🐛 Buggy and crashes frequently - 🔑 Constantly logging out and requiring re-login - 💳 Issues with payment processing and saved cards - ⏱️ Slow and unresponsive at times - 🤔 Confusing and not user-friendly **Commonly reported bugs** - App freezes on login screen, requiring force quit - Instant vouchers not appearing after purchase - Saved payment details not being recognized - Cashback not tracking properly or being credited - Inconsistent behavior across iOS and Android versions **Most requested features** - Add ability to check gift card balances within the app - Improve search functionality to find retailers easily - Implement password management instead of magic codes - Allow users to add notes to gift cards for tracking balances - Provide better customer support and communication ## Newest reviews (17 of 624) ### 3/5 — Not as good as it was *2026-09-04, version 4.0.5* This would have had a five-star rating before the update. Since the update, the app requires more steps to log in, and isn’t as easy to navigate. This seems to be a disease, as I have other apps that have been ‘upgraded’ and are now more awkward to use, apparently without offering any increased functionality. ### 2/5 — Impossible to search for discounts *2026-09-03, version 4.0.5* The latest version of the app is significantly worse. When searching a name, only instant vouchers come up, not the discounts. Sometimes the discounts come up, but it seems random. The app usability is getting worse every new release please test it before releasing. ### 2/5 — Terrible update *2026-09-01, version 4.0.5* Been using the app for a long time without issues. Then along comes an update with an “exciting new look and feel” that gives a massive backward step in user experience (e.g. reloading physical cards now harder) and breaks some of the basics functionality. It’s now 50/50 whether payments will fail, particularly unreliable when using Apple Pay. Have also had payment taken but no voucher issues which entails opening a support ticket and waiting days for resolution. Do better! ### 2/5 — Never stays logged in *2026-08-29, version 4.0.5* Never stays logged in Why change your name constantly ### 3/5 — Average *2026-08-28, version 4.0.5* Payment is a nightmare. Doesn’t work with half my cards ### 2/5 — Great…when it works *2026-08-28, version 4.0.5* A great app but far too many times I have tried to add money whilst in store & the transaction has failed so I have missed out on savings ### 1/5 — payment gateway is not working 90% of time *2026-08-27, version 4.0.5* really bad, please dont update anything if it is working ### 1/5 — What is this? *2026-08-26, version 4.0.3* Just found this on my phone. No idea what it is. Looks like junk. ### 1/5 — Rubbish *2026-08-22, version 4.0.3* Doesn’t work ### 4/5 — Great savings but search engine sucks *2026-08-19, version 4.0.3* I have saved thousands over the last couple of years on household goods, groceries and travel. But the search function in the app is useless - even when you enter a name of a shop you know is in there. Really frustrating when at the shops ready to make a purchase. Otherwise, great app. ### 3/5 — Good but search issues *2026-08-16, version 4.0.2* Good app but the search function doesn’t work properly. E.g. put in Ad it will find Adidas. Put in Adidas, it doesn’t come up. Also a bit confusing with where the vouchers are stored. ### 1/5 — Keeps signing you out *2026-08-16, version 4.0.2* Rubbish app keeps signing you out stop doing that ### 1/5 — Bit tedious *2026-08-16, version 4.0.2* Too much friction - forever transferring to other pages, to purchase card, view card, check balance etc. Especially frustrating when need to be transferred to external retailer’s websites. Needs streamlining and more ‘within-app’ functionality. ### 1/5 — Why not working in IOS? *2026-08-15, version 4.0.2* Why not working in IOS? ### 3/5 — Trouble buying vouchers *2026-08-15, version 4.0.2* App is generally not bad, but since it changed to Engage most times I have trouble buying the instance vouchers. It comes up with a failure error so I end up just paying with my card. I wonder if others have similar issues? ### 1/5 — App review *2026-08-14, version 4.0.2* The changes to the app have made it much more difficult to use. Also Woolworths and Priceline no longer update balance a real put off ### 1/5 — Doesn’t work *2026-08-11, version 4.0.2* Unable to login since the update. Really disappointing ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointing *2026-09-05, version 4.0.5* It looks like no vouchers can be bought anymore ### 1/5 — If not broke why “fix” *2026-09-04, version 4.0.5* App logged me out now trying to log in, asked for Magic code because I can’t remember password and code not appearing in email and no other options to get in :( ### 1/5 — What Have you done *2026-09-03, version 4.0.5* Absolutely loved this app previously have gone to use after the latest update and literally want to cry - this is no longer user friendly, I can’t find my account or my reloadable cards and keep managing to leave the hub - please please please update this again to at least give a menu so that we can find our way around it!!!! Or an option to revert back to something usable - ### 1/5 — Not replying *2026-09-02, version 4.0.5* I’ve been trying to contact them for past 2 days via the only route which is chat. No reply ### 1/5 — Left me stranded *2026-09-02, version 4.0.5* Working fine and then I assume after an update I’m at the checkout tried to access my voucher through the app and I it wasn’t there. 10 minutes of turning on and off, logging in and out still no joy queue building, withering looks from the shop assistants wondering what on earth I’m doing, finally paid by bank card. Fix this quick engage as this app is currently embarrassingly awful. ### 1/5 — There are lots of bugs in this app *2026-09-02, version 4.0.5* The app doesn’t show Sainsbury’s reloadable voucher, I stuck at the checkout tried everywhere in the app, couldn’t get the barcode and details shown in the app. Have to give up and paid by bank card. The old app is easier to use and works much better. ### 1/5 — RMG *2026-09-01, version 4.0.5* Disaster app ### 1/5 — Poor *2026-09-01, version 4.0.5* Connections are always poor, slow or not working at all. Logging in is a lottery too, even though I know my password and have Face ID set ### 1/5 — Not great *2026-08-31, version 4.0.5* Customer service ABSOLUTELY USELESS ### 1/5 — Horrible login experience and no discounts *2026-08-31, version 4.0.5* Had to sign in through company Okta, then set up 2FA, then set up 6 digit pin. Then can't see any discounts in the app, just budgeting articles ## Most praised reviews (10 highest-rated) ### 5/5 — A glitch found *2026-09-02, version 4.0.5* There is a bug / glitch in the app on iOS. Those reloadable vouchers cannot be used as the “view voucher” option button disappears. Please fix it. ### 5/5 — Saved ££££’s *2026-08-30, version 4.0.5* Always worth checking for a discount before purchasing anything! ### 5/5 — Awesome *2026-08-27, version 4.0.5* My family has saved loads using this app. Loved the cashback on travel insurance and so many options to save. Also loved the ability to reward my peers directly in the app. ### 5/5 — Great savings *2026-08-10, version 4.0.2* A brilliant way to save on eating out and much more. Many top brands and fantastic savings ### 5/5 — Great discounts *2026-08-01, version 4.0.1* Great discount for more visits to Nandos ### 5/5 — Bargain *2026-07-28, version 4.0.0* Cheap cinema tickets and many more, look before you buy x ### 5/5 — Love all the savings! *2026-07-21, version 4.0.0* So easy to use and love all the offers and discounts. I just saved £100 off car hire for my holiday and also got 20% off a new blender. ### 5/5 — Archive stopped working after upgrade *2026-07-19, version 3.1.15* It had been great. But after upgrading to version 3.1.15, the Archive folder is showing all history vouchers, and I can’t tell which ones actually have money left ### 5/5 — Best app *2026-07-18, version 3.1.15* Best app to buy gift card on resonable price and affordable to buy it!! Easy to track and save on purchases!! ### 5/5 — Brilliant *2026-07-08, version 3.1.13* Loving using the app. Since the up date seems to be easier to use and visually looks better to and I have saved a small fortune. I am checking more and more before I buy things to see if I can save some money. Highly recommend. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*