# Engage SSF > Mobile platform for citizens to report issues and communicate with city government. (iPhone/iPad app by City of South San Francisco.) - Source: https://appshunter.io/ios/app/engage-ssf/id943602037 (this page in markdown: same URL + `.md`) - Developer: [City of South San Francisco](https://appshunter.io/developer/1470156085) - Category: Utilities - Price: Free - Rating: 4.60/5 from 68 App Store ratings · 7 written reviews indexed - Age rating: 12+ - Requires: iOS 17.6 · 144 MB - Languages: Arabic, English, French, German, Italian, Korean, Portuguese, Russian, Chinese, Spanish and 3 more - Released: 2014-12-03 - Data updated: 2026-07-18 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/engage-ssf/id943602037/reviews.md ## What is Engage SSF? Engage SSF lets you contact the City using your smart phone or tablet. You can send us a question, post a complaint about something we are not doing right, or give us kudos for a job well done. Using your device’s GPS, you can upload a specific location (if required) and with the use of its camera, you can attach a picture, as well. Once submitted, report will be routed to the appropriate department within the City and you will be notified when action is taken. Community members can also follow and comment on your submission. Engage SSF makes it easier than ever to reach out to the City! ## Key features - Submit questions and complaints - Provide positive feedback - Use GPS for location tagging - Attach photos to reports - Receive action notifications - Follow and comment on submissions ## Recent user reviews (7 of 7) All indexed reviews: https://appshunter.io/ios/app/engage-ssf/id943602037/reviews.md ### 4/5 — Engage SSF *2024-06-26, version 5.16.0* I use the App quite a bit. When walking around my neighborhood unfortunately I see illegal dumping. I open the app select. new request take a picture which gives a general GPS in comments I try to provide a more exact address and include some kind of landmark in the picture. Street department is dispatched and picks it up. SSF street department thank you. ### 5/5 — Main library *2023-11-21, version 5.13.0* I thought I would stop by and check the new library today and also have a look at the rest of the facility. However there seemed to be nowhere to park in the lot or on the street. Hopefully the city can get a refund from the developer or planner for having such non-foresight! Or perhaps I just didn’t look far enough! Someone who might check out books probably doesn’t want to walk too far carrying them. Perhaps I’m ranting but I feel better now. Don Mays Resident ### 5/5 — The app is great the city take forever to get things done *2023-04-14, version 5.9.5* H ### 1/5 — Shopping carts *2021-01-11, version 5.8.4* Do you have any apps for reporting shopping carts on streets or sidewalks? ### 1/5 — Pointless. *2020-07-13, version 5.6.9* SSF app doesn’t allow comments and they don’t fix issues. They simply “close” the ticket with no follow up or in the case of police dept they will send a message saying they don’t monitor this so just call them instead. Why bother offering a service that is unavailable? What a joke ### 4/5 — Code violations *2019-12-23, version 5.6.4* Insufficient in policing code violations, that SSF will be a third rate city. ### 5/5 — Well done *2016-05-03, version 4.6.5* A nice compliment to such apps as NextDoor, etc. I would suggest more fine grained search filters, e.g., "open and not acknowledged". ## Frequently asked questions about Engage SSF ### What can I report using Engage SSF? You can submit questions, complaints about services not being performed correctly, or positive feedback (kudos) to the City of South San Francisco. The app allows for detailed submissions including location and photos. ### Does Engage SSF have ads? No, Engage SSF does not contain advertisements. It is a free application provided by the City of South San Francisco for citizen communication. ### How does Engage SSF use my location? Engage SSF uses your device's GPS to allow you to upload a specific location relevant to your submission. This helps the city route your report to the correct department efficiently. ### Can I see what others have reported on Engage SSF? Yes, community members can follow and comment on submissions made through Engage SSF. This fosters transparency and community involvement in city matters. ### What devices support Engage SSF? Engage SSF is currently supported on iPhone devices. Information regarding broader device compatibility is not specified in the provided data. ### How often is Engage SSF updated? The latest version of Engage SSF is 6.3.1, last updated on March 14, 2026. This indicates a commitment to ongoing maintenance and improvements. ### What is the age rating for Engage SSF? Engage SSF has an age rating of 12+. This suggests the content and functionality are considered appropriate for users aged 12 and above. ### How do I know if action has been taken on my Engage SSF report? Once your report is submitted and routed to the appropriate department, you will be notified when action is taken. This ensures you are kept informed about the resolution of your submission. ## Version history (last 5 releases) ### 6.5.0 — 2026-05-21 - This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility. ### 6.3.1 — 2026-03-14 - This update introduces smarter category suggestions powered by AI, improved search functionality, and in-app update prompts for a smoother experience. ### 6.2.7 — 2026-01-27 - Update age rating questions ### 6.2.6 — 2025-12-12 - Bug fixes and minor enhancements ### 6.2.4 — 2025-11-05 - Fixed bug in request form, in which text input was scrambled on devices running iOS 26. - Fixed bug in request comment form, in which prepared message option was missing for staff users. ## Apps similar to Engage SSF | App | Rating | Price | Category | | --- | --- | --- | --- | | [WASH-Connect](https://appshunter.io/ios/app/wash-connect/id1469627109) | 4.4 (179,746) | Free | Utilities | | [Rinnai Central](https://appshunter.io/ios/app/rinnai-central/id6444321202) | 1.6 (330) | Free | Utilities | | [SeeClickFix](https://appshunter.io/ios/app/seeclickfix/id322000552) | 4.6 (7,827) | Free | Utilities | | [Solve SF](https://appshunter.io/ios/app/solve-sf/id6737751237) | 4.5 (60) | Free | Utilities | | [SF311](https://appshunter.io/ios/app/sf311/id666635420) | 3.0 (40) | Free | Utilities | | [Sunrun](https://appshunter.io/ios/app/sunrun/id6443806453) | 4.5 (2,579) | Free | Utilities | ## More apps by City of South San Francisco - [mySSF](https://appshunter.io/ios/app/myssf/id1170627035) All apps by City of South San Francisco: https://appshunter.io/developer/1470156085 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*