# Engati

> Engati (iPhone/iPad app by Engati.)

- Source: https://appshunter.io/ios/app/engati/id1596931607 (this page in markdown: same URL + `.md`)
- Developer: [Engati](https://appshunter.io/developer/1596931609)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 46 MB
- Languages: American English
- Released: 2022-02-08
- Data updated: 2026-08-26
- User reviews in markdown: https://appshunter.io/ios/app/engati/id1596931607/reviews.md

## What is Engati?

Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox

- Manage omnichannel conversations anywhere, anytime
   Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.

- Collaborate with your peers
   Invite other agents to your chat for group conversations and resolve issues quickly.

- Get notifications for new requests
   Get app notifications for new requests, new messages, and SLA violations

- Access user details during the conversation
   View user details, notes added by other agents, recent conversations, and other data during the chat.

- Interact in 50+languages
  Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation.

- View actionable insights
  Track analytics about response time, resolution time, SLAs, channels, and agent performance


## Version history (last 5 releases)

### 5.19.2 — 2026-08-25

Added support for secure authenticator app–based two-factor authentication.

### 5.19.0 — 2026-05-19

* Added automated Google Maps link generation for location-based messages
* Implemented internal infrastructure and stability improvements

### 5.18.6 — 2026-04-08

- Improved conversation data handling
- General system cleanup and stability improvement

### 5.18.5 — 2026-04-06

Added Two-Factor Authentication (2FA) to strengthen login security

### 5.18.4 — 2026-03-29

Updated visual compatibility with latest iOS version

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## Related topics

[udbra](https://appshunter.io/ios/topics/udbra)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*