# Enlighted Connect — user reviews > 48 indexed App Store user reviews of Enlighted Connect by Building Robotics, rated 4.40/5 from 722 ratings. - Source: https://appshunter.io/ios/app/enlighted-connect/id805595791/reviews - App overview in markdown: https://appshunter.io/ios/app/enlighted-connect/id805595791.md - Rating breakdown: 5★ 513 · 4★ 108 · 3★ 28 · 2★ 16 · 1★ 57 ## What do users think of Enlighted Connect? Overall sentiment: negative **Pros** - 🚀 Major improvements - 🚀 Faster performance - 👍 New functionality (see coworker locations) - 👍 Better UX **Cons** - 🐛 Unstable and unreliable - 👎 Awful user interface - 🐛 Buggy - 👎 Very clunky app - 👎 Poor UXD and fiddly - 👎 Not nice to use - 🐛 Sack whoever procured this system - 👎 Truly a horrendous experience - 👎 Absolutely useless app - 🐛 Authentication is broken, site 404's - 👎 Poor - 👎 Not correct - 🐛 Crashes when trying to book - 🐛 Sporadic connectivity - 👎 Temperature requests don't work - 🐛 The app doesn't learn - 👎 It never does anything - 👎 Now we all hate each other - 👎 It doesn't average and turns the office into a sauna - 👎 Wrong Temperature - 🐛 Lose access from time to time - 👎 This is not working! - 🐛 Can't sign in - 👎 Great idea, horrible execution - 👎 Zones are too big resulting in one office being cold while the other office is not - 👎 Confusing - 👎 Not worth using this app - 👎 The Do Nothing Temperature App - 🐛 Buggy - 🐛 Does nothing **Commonly reported bugs** - Bookings missing and unable to make future bookings - Search window resets when going back - Can't set favorites, have to scroll to find desk - Desk availability not shown correctly - Desk booking workflow is buggy and inconsistent - Temperature requests don't work - Authentication link 404's - Header logo blocks important info - Unable to log in for weeks - Descriptions for workspaces not correct - Crashes when trying to book - Sporadic connectivity - The app doesn't learn - It never does anything - Stays at splash screen and does nothing **Most requested features** - Notifications to tell me which desk I've booked, remind me to book/cancel, and when coworkers book/cancel - Open straight to the desk map or my desk bookings - Show coworkers' full names instead of initials ## Newest reviews (15 of 48) ### 1/5 — Rubbish *2024-01-19, version 2.206* booking a desk you cant even filter to see available desks, when you go to map and see a free desk, but does not show up in the list to book. absolutely useless app why bother providing an app and from comments dating YEARS back there is no improvement ### 1/5 — Authentication is broken, site 404’s *2023-04-12* I can’t complete the authentication process to use the app. The authentication link they send to my company email 404’s, so the app is unusable. There is no support contact on the company website or in the app. ### 2/5 — Header logo blocks clock/battery *2023-02-15, version 2.186* Company header logos block important time, battery info etc. in the iPhone’s “ears” when the phone is in Dark Mode. Why isn’t Comfy taking responsibility to provide correct UI design guidelines to companies and/or assuring in some other way that their product maintains a high-class image?! ### 1/5 — Poor *2022-11-29, version 2.179* Unable to log in for weeks, ‘support’ is none existent. Wish I wasn’t forced to use this by my firm ### 1/5 — Not correct *2022-04-27* This app is so frustrating to use for our office. The descriptions for work spaces are not correct. It makes you “confirm” your booking an hour before, so if I book it for 8 am I have to confirm at 7 am, but it doesn’t prompt you or send a notification, so I have yet to remember to do this since at 7 am I’m busy getting ready and getting the kids out the door. And then you get to the office, realize you don’t have a booking, and can’t even remember which one you booked (app doesn’t keep a record of it). Overall just not effective and very frustrating. Most people at the office don’t even use it because it’s not accurate, so everyone is just roaming around looking for an open desk. ### 2/5 — Not good *2022-02-28, version 2.158* This app is so behind where tech should be in this day and age. For me it crashes when trying to book. Isn’t easy to navigate and if a desk booking isn’t available you have to go right back to the start again to find another. This could be much better with more thought. ### 2/5 — Great concept, poor connectivity *2021-01-08* When the app works, it’s convenient and great. That said, connectivity it sporadic AT BEST. You will frequently have to quit the app and reopen it in order to get it to connect to your building. Sometimes it will even lock you out for 10 min even though your request did not go through. If they fix the bugs, then this would easily be a 5 star app. ### 1/5 — Temperature requests don’t work *2020-12-03, version 2.120* Every time I’m in the office I request for it to be warmer, yet the temperature never changes. No one else is making competing requests—the app just doesn’t work. Waste of time. ### 1/5 — No app, no support, no access *2020-02-11* The app doesn’t work, I open it and stays on a page telling me to select the building and goes nowhere, nothing to select. The app support link doesn’t work, opens a Zendesk page with an error. There’s no way to change the temperature and we are toasting in the meeting room. ### 1/5 — The app doesn’t learn *2020-02-05* Every day I request the app to warm up my space because seating in the office at 70 F is way too cold and it keeps resetting it back to 70 every hour. What’s the point of this app at all? ### 1/5 — It never does anything *2020-02-03, version 2.88* I work in an area without direct heating. So it never warms the space. It’s currently 64deg at my office and that makes me sad. ### 1/5 — Now we all hate each other *2019-11-01, version 2.76* This has just made the warm and cold people hate each other. ### 1/5 — It doesn’t average and turns the office into a sauna *2019-05-09* We have a handful of people voting all day to turn the heat down but we get maybe 5 minutes of a cool breeze then back up to a heat wave. We consistently sit around 75 degrees with no long lasting relief and it feels awful. There is nothing comfy about this process. ### 2/5 — Cool functionality; awful UI *2019-03-28* When you can figure out how to navigate to the temperature request view, it’s great, but the UI is so terrible and non-intuitive. ### 1/5 — Wrong Temperature *2019-03-19, version 2.52* The temperatures are wrong. The app says it is 74 where I am, but my thermometer says 69 degrees ## Most critical reviews (10 lowest-rated) ### 1/5 — Disconnect *2026-06-03, version 3.31* Is a better name for this app considering its performance ### 1/5 — Unstable and unreliable *2025-11-03, version 3.20* The app is unstable and unreliable. Currently the app front end appears to be working, but my bookings are missing and unable to make future bookings. Soooo flaky. ### 1/5 — Awful user interface *2025-04-03* Forced to use this for company returning to work. The user interface is awful on a computer, phone, and iPad. Information displayed is not helpful, and helpful information is not displayed. The workflow to book a desk is buggy and inconsistent, and does things like show that you cannot overwrite a current booking for X date, when also saying that you do not have a reservation for that date. ### 1/5 — Buggy *2025-03-31, version 3.12* Click on a work stations, back out and it resets my search window. Very frustrating to use. ### 1/5 — Very clunky app *2025-02-25, version 3.11* I can’t set favorites so I have to scroll almost 200 down to get to the desk I want. It doesn’t even come back to my floor each time. And when I search, it shows me desks all over the world. Hopeless. ### 1/5 — Poor UXD and fiddly *2024-10-28, version 3.6* It is quite frustrating to use it for a simple thing like booking desks !! I truly hope that the developers learn from others and steal with pride !! ### 1/5 — It’s not my favourite workplace app *2024-07-02, version 3.0* Stop saying it is ### 1/5 — Not impressed *2024-06-06, version 2.222* App does not work unless I upgrade but I can’t because I do not have iOS 17.2 and can’t see a way to get Apple to give it to me on an iPhone X ### 1/5 — Sack whoever procured this system for your employer *2024-03-04, version 2.218* Honestly, this must either be the cheapest product on the market or whoever procured this system for your employer is taking back hand deals. Considering the concept is so simple, I have no idea how “Comfy” have made such a bad job of this at every single turn. Want to book a desk for 8 hours? Well the filter will still show you desks that only have 30 mins availability in that window. Realise you can’t book the desk? Ooops! Back to the very beginning you go! Want to see who in your team is booked where, well if the weather forecast is rain and the temperature begins with a 1 then we’ll think about giving you that info. If *you* are your organisation’s procurement person and you’re looking into this system… for the love of god don’t do it! Not unless you want a legitimate reason for office attendance to be through the floor (in which case, crack on!). ### 1/5 — Awful *2024-02-13, version 2.212* Truly a horrendous experience. I am forced to use this app to book a desk and lock/unlock my locker in the office and there are constantly issues. ## Most praised reviews (10 highest-rated) ### 5/5 — Major Improvements *2025-12-01* The app has made some great improvements over past year. Performance is faster, new functionality like being able to see when your coworkers are coming into the office and where they will sit, and better UX. ### 5/5 — Awesome new “Home” interface *2019-07-30, version 2.64* Love the personalised landing page. Great to see regular enhancements and the available locations. Keep it up! ### 5/5 — Happy app user *2019-01-22, version 2.48* Great app, instant response in aircon as soon as I ask app for cooler zone. ### 5/5 — Sweat no more *2019-01-15* 8 ppl in a conference room for 6 at 75 deg. Comfy got us to 72 in 20 minutes. You may also be able to heat and cool the bathrooms😃 ### 5/5 — Impressive! *2019-01-15, version 2.47* Works seamlessly at Intel. ### 5/5 — Comfy makes me comfy *2014-02-27, version 1.0* Comfy has made my space so much warmer. It's beautiful and easy to use. I love the animations after you request air to your desk ### 4/5 — Useful app, could be improved *2024-03-12, version 2.219* My office introduced this app in January. It works fine for booking and cancelling, but I would love to see the following improvements: 🔔Notifications: - to tell me which number desk I’ve booked (morning of the booking) [this is top of the wishlist 🙏🏻] - or to remind me to cancel it if I’ve not gone in (morning of the booking) - to remind myself to book a desk (at a set time / X days in advance) - to tell me when a ‘followed’ coworker booked a seat (if that person allows the tracking) - to tell me when a ‘followed’ seat booking gets cancelled by someone else so I can book that seat instead 📱Other: - Open straight to the desk map, or straight to my desk bookings. I don’t care about the rest. [2nd on the wish list! 🙏🏻] - show me a co-worker’s full name instead of just their initials. I don’t know everyone in the office and there are a lot of people If these changes could be implemented it would greatly improve the user experience! Thanks. ### 4/5 — Adjusts the AC with no hassle! *2019-03-01* I was able to narrow it down to the exact overhead vent and it worked as mentioned! I like it!! ### 3/5 — Confusing ui *2019-01-24* Hard to pick room and adjust temp. Not intuitive. ### 2/5 — Everyone’s least favourite workplace app *2024-10-03, version 3.5* Just not nice to use. There are better apps out there for desk and room booking. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*