# Ente KSRTC Neo OPRS — user reviews > 20 indexed App Store user reviews of Ente KSRTC Neo OPRS by travelyaari.com, rated 2.18/5 from 179 ratings. - Source: https://appshunter.io/ios/app/ente-ksrtc-neo-oprs/id6449036466/reviews - App overview in markdown: https://appshunter.io/ios/app/ente-ksrtc-neo-oprs/id6449036466.md ## Newest reviews (2 of 20) ### 1/5 — Payment gateway is not working *2025-01-17* Payment gateway is not working. App is getting crashed after entering the card details. Bad user experience. Please test functionalities before deploying it into to the production. As an end user, it’s not acceptable ### 1/5 — App feature not working *2024-11-03* The app is not working as expected when searching for a city; it doesn’t display any results. Please check and fix this issue. Searching for the destination city is a critical feature of the app, and without it, the app’s usefulness is greatly reduced. **Developer response:** We're sorry for the inconvenience! It sounds like there's a technical issue with the app. We're working on fixing this and would appreciate it if you could try updating or reinstalling the app. If the issue persists, please contact our support team via the app for further assistance. Thank you for your patience! ## Most critical reviews (10 lowest-rated) ### 1/5 — Stone Age App *2026-04-07* The app struggles with searches and the account page is a joke as it is not functional. When you touch the account tab, it simply bounces to the main page again and again. Even if you are logged in, to see your bookings you have to enter a PNR number which is stupidity in its glory. ### 1/5 — Wrong seat *2026-04-01* I boarded a KSRTC lower floor AC bus from aluva to kozhikode and selected seat no.3 which was show as window seat on app. However when i boarded the bus, i found that seat no.4 was the window seat, not 3 This clearly that the seating layout on the app doesn’t match the real bus, which is very misleading & disappointing for passengers I also informed the conductor about this issue and he didn’t gave any proper response or effort to resolve it ### 1/5 — Worst App Experience *2025-11-21* I tried to book 2 tickets in a low-floor KSRTC bus. During payment, I selected GPay. It redirected correctly, the amount was deducted from my bank account and I was brought back to the app — but the app showed “Payment Failed.” There was no booking in the “View Bookings” section, and I didn’t receive any confirmation message except the bank’s deduction alert. I checked online and saw that failed transactions without PNR should be refunded automatically. The app also has no helpline number, which made things worse. So, I booked the tickets again — this time without using GPay — and the booking was successful. But after some time, I suddenly received the first booking confirmation, meaning 4 seats got booked instead of 2. I had to cancel the first booking, and the app charged ₹60 as cancellation fee, even though the delay and confusion were entirely due to the app’s fault. This app needs urgent fixes, better payment integration, and a proper customer support system. ### 1/5 — Not working *2025-09-16* For the past few months, the app is not filtering busses. I sent message to customer service, as usual they don’t care. Can someone kindly look into this and fix the filtering problem as soon as possible. I’m using iPhone 7. I request apple to block this developer from putting up apps, when they can’t solve customers queries regarding their app. **Developer response:** We sincerely apologize for the inconvenience you’ve faced with the bus filtering feature. We understand how frustrating this must be, and we appreciate your patience. Our team is looking into the issue, and we’ll work to resolve it as soon as possible. In the meantime, please try updating the app if you haven’t already. Thank you for bringing this to our attention! ### 1/5 — Worst Booking Experience – Completely Unreliable *2025-08-12* I tried booking a ticket through the "Ente KSRTC" app and it was a total disaster. In the payment section, after entering my UPI ID, the app suddenly blinked and restarted, sending me back to the very first page. I thought it was a one-time glitch, so I tried again on their website and twice more through the application – same issue every time. Finally, out of frustration, I used a third-party app. It cost me more, but it worked instantly and was so much easier to use. If a government-backed app can’t even handle basic payment processing without crashing, it’s pointless. Zero stars from me. ### 1/5 — App not functional *2025-06-02* I attempted to book a ticket last summer, but I encountered an issue with the application’s functionality. Unable to resolve the problem, I deleted the application. I’ve tried downloading it again and utilizing its features, but unfortunately, none of the buttons appear to be working. ### 1/5 — Payment failed and helpline doesn’t work *2025-04-29* After the payment it said payment failed and call helpline . Money got deducted from me and also those ppl dont lift calls. Please return my money asap or confirm my booking . ### 1/5 — Payment issues *2025-04-15* I’m booking the ticket, finally getting the payment option, choosing credit cards and enter the details, but the website is hanging up showing the screen is white, Kindly close the issue ASAP ### 1/5 — Worst server *2025-02-25* After every booking payment through google pay ,their is shown as error in this page,one time i lost my money they didnt refund because of their poor server service ,please maintain your server ### 1/5 — Money loss should be the apps name *2025-02-06* I lost some money due to this app, and it makes me want to sue them. This is the most poorly designed app I have ever used. When you book a seat and complete the payment through UPI, the app shows an error, yet the money is still debited from your account, and you don’t receive a refund. On one occasion, the bus broke down midway through the journey, and I had to board another bus, which I also paid for. Despite this, I never received a refund for the original ticket. There are several issues with this app. It even allows users to book seats that are reserved for the elderly and disabled without any indication. Once, I unknowingly booked such a seat, and when an elderly person approached me, I had to deal with an argument over a seat I had already paid for. Overall, this app has caused me multiple inconveniences, and I have many complaints about its poor functionality and lack of accountability. I don’t even wanna give them one star tbh. ## Most praised reviews (8 highest-rated) ### 5/5 — Nice Application *2024-11-25* Booking is very easier and user friendly. Payment option is convenient to use 💯 ### 5/5 — Great transport app *2024-09-16* Its user-friendly design and accurate real-time updates make travel planning easy. The app provides clear route details. Reliable and efficient—highly recommended! **Developer response:** Thank you so much for your kind words and recommendation! We’re thrilled to hear that the app has made your travel planning smoother. Your positive feedback motivates us to continue enhancing the app’s features. We look forward to serving you again on your future journeys with KSRTC! ### 3/5 — App needs improvement *2025-11-04* Today I booked 3 tkts for a journey commencing and finishing on the same day. But I really struggled to book the tkt 12 times on ‘return’ basis, but it didnt go to the payment option page. But when I did it as 2 different onward journey it was successful !! That too on the same bus and same seats!! Why don’t you remove the 5% gain on return option and help passengers save their valuable time Sir?? Pls review. ### 3/5 — Tickets was delivered through mail , after 30 minutes *2025-06-09* Nice ### 3/5 — About the details of booking *2025-03-06* In the booking section inside the account, while we choose the trip that has been booked and showing the details it’s found the seat number is missing from the details, so kindly include the details in that section. Also for the cancellation please show the amount which will be credited back to the account. ### 3/5 — Kozhikode missing *2025-01-17* Kozhikode station is missing in the app whereas it is there in website.. please fix this its been sometime ### 2/5 — Improvement required *2026-01-20* Unable to make advance booking prior 24 hours. Not user friendly. Huge development required. ### 2/5 — App is not working properly *2025-06-05* The app isn’t working properly, i couldn’t able to book my ticket, while choosing a destination it is showing as no result found. I tried of reinstalling the app but it is still same as before. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*