# Enterprise CarShare — user reviews > 249 indexed App Store user reviews of Enterprise CarShare by EAN Services, LLC, rated 4.80/5 from 6,254 ratings. - Source: https://appshunter.io/ios/app/enterprise-carshare/id925452533/reviews - App overview in markdown: https://appshunter.io/ios/app/enterprise-carshare/id925452533.md - Rating breakdown: 5★ 5,299 · 4★ 637 · 3★ 175 · 2★ 49 · 1★ 94 ## What do users think of Enterprise CarShare? Overall sentiment: mixed **Pros** - 🚀 Convenient and affordable - 👍 Easy to use - 🚗 More locations than competitors - ⭐ Excellent customer service - 🌳 Sustainable transportation option **Cons** - 🐛 Buggy and unreliable app - 🕰️ Constant logging out issues - 💰 Overpriced and hidden fees - 🚗 Limited vehicle availability - 🤖 Poor customer support **Commonly reported bugs** - Reservations disappearing from app - Incorrect vehicle information displayed - Inability to complete trips through app - Glitches with location tracking - App crashes on launch **Most requested features** - Calendar view for availability - Ability to modify reservations - Detailed trip history and invoices - Filter options for vehicle type - Seamless in-app support ## Newest reviews (16 of 249) ### 3/5 — If you’re used to Zipcar this app is less than functional *2026-09-06, version 3.29* I’ve only used for booking so far but I’m used to Zipcar and their app was super good. Properly designed for smooth user experience. I had to come off the booking page to go to Google maps to see location of cars to choose them. Honestly 🤷🏻‍♀️ isn’t it just basic to show car locations in relation to your search location?? ### 4/5 — Future Reservations *2026-09-05, version 3.29* Check upcoming available reservation slots not there. If that would be there it would have been good ### 3/5 — App missing basic features *2026-07-27, version 3.29* App missing basic futures. It needs to be added the option to load photos about the condition of the vehicle prior the start of the trip and also at the end of the trip to have a fair assessment of the vehicle’s condition. I use the car club on a regular basis, both corporate and personal, and features like this will considerably increase the quality of the service. ### 4/5 — Needs app renovation *2026-07-05, version 3.28* Needs a new interface and they need to put down your mileage costs rather than just taking money straight away without breakdown available to see ### 3/5 — No competition *2026-06-25, version 3.28* Way more expensive than Zipcar was, and they also take charges slow, they will take the payment some hours after reservation and then take the tunnel fees later after that. So u gotta make sure there’s money there otherwise it’s put down as a warning or some rubbish. Also the app is basic you have to go to the website to actually see billing and trip info etc. Lack of competition, it’s the closest car club to how Zipcar operated. ### 3/5 — Verification *2026-06-23, version 3.28* The app says my type of license requires personal indoor verification instead of digital on. That’s really bad as slots availability is not that good and I have to waste 2 hours of my time for that. Disappointing ### 2/5 — The app is super buggy and the support is pretty hopeless *2026-06-21, version 3.28* Look, like a lot of people, the only reason I’m using these guys is because Zip car closed down. And that’s probably why the support isn’t great because they don’t need it to be great as don’t have much, if any, competition for the Car club market. It’s not a terrible epic experience, but it’s not that much better. And the signup process was laborious and cumbersome. If you can avoid it, avoid it If you have to live with it, then just know what your getting yourself in for ### 3/5 — Not user friendly *2026-06-18, version 3.27* Location is not easy to find and would be nice to be able to take photos of the car on the app. Also not easy to find specific cars in specific locations ### 2/5 — Good idea, terrible app *2026-05-21, version 3.27* I have had useful hires through this club. But the app is a real pain. For example, if you want to book a van, you can filter by vehicle type, but you’d have to know what model of van is near you, or select every van type that enterprise does. Why not have a ‘van’ option? And if you want to hire a car, from a specific location but timing is flexible (eg in the next few days), you can only check by requesting repeated options until availability comes up. Lastly the cost is quoted ‘excluding mileage’ but you can’t check the mileage cost at that step on the app. These could be so easily fixed. It feels lazy and entitled of the company to leave these faults in place and I hope another company replaces them soon ### 3/5 — User end experience *2026-04-07, version 3.27* App UI could be better in the way that it could be programmed to be more intuitive. For example, looking at reservations requires rummaging through multiple options instead of providing exact times of availability. Additionally, sometimes when searching, certain time slots will be prompted as available but upon finishing, you’re told that you must leave a 15 minute window between your reservation and somebody else’s. Instead of 15 minutes, it should be brought to 10 minutes as that would permit more reservations to work with the allotted 15 minute periods. In short, restructure the reservation intervals, make the UI more intuitive, and the app would be golden. ### 3/5 — Works, but a bit clunky *2026-03-09, version 3.26* It's functional. But I often have to call customer service to resolve issues ### 4/5 — Ease of use *2026-02-04, version 3.25.2* Should put licence plate number on view when selecting vehicle ### 4/5 — Good car rental *2026-01-18, version 3.25.1* Really good model with quality cars. Downside is that Enterprise doesn’t look to have enough cars, which just becomes a nightmare for short term rentals. ### 1/5 — Hard to find car location on booking *2026-01-14, version 3.25.1* Smart phone cannot turn to portrait view so street name and post code cannot fully shown. Also it cannot link to map view. Please improve. ### 3/5 — Wish you could see availability better *2025-10-27, version 3.24* This app needs to have a calendar view of the availability because atm the only way you can do this is if you happen to find the tiny gap by endlessly trying different option to get to that view. I just want to see when the one car near me is available without having to try 101 different time and date options ### 2/5 — Logs you out all the time *2025-10-18, version 3.24* Logs you out every few days. Incredibly annoying! ## Most critical reviews (10 lowest-rated) ### 1/5 — What good is an app i can’t use. *2026-08-06, version 3.22* Anyone with an iPhone X or older has basically been blocked from using the app, as the new version requires ios17, which is not supported on the iPhone X and older. Can’t even use older versions of the app- they just insist you update with no recourse. How am i supposed to unlock or drop off a vehicle without a working app?? ### 1/5 — App Support Non-Existent *2026-08-02, version 3.29* I’ve tried to find a way to contact the developer and app support without any luck. I’ve tried everywhere. For context I’m using an Apple iPhone SE(latest gen all up to date) I can log in to the website but keep getting an error when I try to dig in to the app. No matter what I do, I’ve never been able to use the app because I can’t log in. I get an error every time that says I’ve put in the wrong password but the same password works on the website. I’ve tried resetting it in the app and the new one is t recognised. I’ve lost count of how many times I’ve changed the password only to encounter the same error the next time I try to log in. I’ve deleted it and reinstalled it. I’ve cleared the caches. I’ve turned the phone on and off. I mean there’s nothing that works, so I actually don’t know how the app works because I’ve never been able to use it. ### 1/5 — Awful app, poor setup *2026-08-01, version 3.29* I’ve been hiring cars through enterprise car club for over 8 months. Their app is truly awful and the availability of cars is poor. Their app rates are more expensive than zip car. When it works it’s ok, but half the battle is getting the app not to glitch out or lock or open the car in time. Thank god they have human beings to call for customer services but I noticed recently they removed the customer support number too! ### 1/5 — ZERO App does not even work total waste of time *2026-07-26, version 3.29* Mediocre app bugs lags and cannor even sign u up total waste of time i will be reporting to the ico as rheu still stole my data DISGRACEFUL ### 1/5 — Terrible App & Poor Customer Service *2026-07-08, version 3.28* This application demonstrates significant shortcomings in both functionality and customer service. I encountered unprofessional behavior from several members of the Damage Recovery Team, which exacerbated an already frustrating situation. After booking a vehicle, I discovered that it had pre-existing damages, which were not disclosed prior to rental. I had expected Enterprise to employ a thorough inspection process to ensure that all vehicles are roadworthy before being made available for rental. Unfortunately, this was not the case. Consequently, the company has unfairly placed the financial responsibility for these pre-existing damages on me, despite my lack of involvement in causing them. I urge others to reconsider using this app, as there are far superior alternatives available. Furthermore, I plan to share my negative experience on social media to raise awareness about these issues. ### 1/5 — An Organisational Mess *2026-06-20, version 3.27* We rented a van through an Enterprise branch for our flat move. A week before we were contacted by a sales rep pushing us to change our booking to the Car Club and setting us up with a free one-year membership. There was no issue with the van at the branch, but they were pushy so we made the switch to the Car Club rental. The night before our booking we got a call to say that our vehicle was not charging properly and that we would only be starting the day with 44% battery. We conceded, knowing we needed to do the move and we’d only be going a few miles at a time within the city. On the day of our booking, we arrived to find our van completely parked in, with the charging port about 2cm from the back of the vehicle and a public vehicle in front of us. Enterprise wasn’t really able to help us when we called, saying they couldn’t find us another van. I asked if they could find one for a different time window and they said nothing was available, but when I looked on the app I found one within the window we were asking about. If they had just left us with our original booking to pick up at the branch, we wouldn’t have had to deal with any of this mess on an already stressful moving day ### 1/5 — No response to my application *2026-03-18, version 3.26* It’s been almost 6 days since I applied even though it says 48 hour turn around time. I selected verify online. No response to my follow-ups either. ### 1/5 — Awesome service. Terrible App *2026-02-14, version 3.25.2* Curious how such a fantastic service has such a terrible app ### 1/5 — 12 months *2026-02-10, version 3.25.2* I subscribed in Feb 2025z The local branch never recognised that I was a member and I was not charged for joining. I hired a car twice for the branch instead. Now 13 months later I am being charged £69 with emails from Enterprise Car Club insisting that I am a member. I never was allowed to use it. I the interim time I decided to purchase a car on finance and hire it out to others an a more honest car hire platform . If the Enterprise branch recognised my membership and had electric cars without leather I would have been a customer. ### 1/5 — Crashes all the time *2026-01-25, version 3.25.1* I paid £20 to sign up and once my documents were all verified, I cannot hire any cars because the app just crashes every time I select a car to hire. Useless ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-07-27, version 3.29* Easy to use and self explanatory. Especially if your like me and technology isn’t your forte. ### 5/5 — Very expensive service with very limited cars on the streets of central London. *2026-02-10, version 3.25.2* Fleet of Zipcars were easily accessible across London. Enterprise must expand its fleet to cover central London with flexibility to drop off cars rather than round trips. ### 5/5 — Good Review *2026-02-02, version 3.25.1* Im a new user of enterprise, the cars are in mint condition and the customer service is always neat !!! Great car share app ### 5/5 — Fab McFab *2025-12-07, version 3.24* So delighted to be a member of ECC… such an environmentally friendly, economical, and convenient way to have access to independent travel. Lots of cars and good availability in Edinburgh… highly recommend membership ### 5/5 — Excellent. *2025-06-08, version 3.21.2* I’ve recently joined this club and find it very convenient and good value for occasional use. Cars I’ve had so far have been great, brand new, under 2000m on the clock. You reserve a slot, arrive at the pickup location, use the app to unlock it, keys are inside and off you go. Brilliant! ### 5/5 — More locations than Zipcar *2025-02-17, version 3.19* I’m loving it so far, as I live in Kent and find there’s so many locations nearby. I used to have to drive to London to pick up a Zipcar so this is perfect for me. ### 5/5 — Great system! *2024-10-15, version 3.17.1* I’m a huge fan of CarShare! I live in the city and get by without owning a car for years now because I get to rent one anytime I need. I can rent a small car for commutes or a four-wheel-drive SUV if the weather is bad or I can rent a small van if I need the cargo. I save SO much money this way. ### 5/5 — Trusted friend *2024-09-15, version 3.17* CarShare has been a trusted, reliable, honest, helpful friend for 22 years. Looking forward to more great road trips. ### 5/5 — 1 Car Share Company *2024-07-07, version 3.16* When I sold my car in 2018, I began to rely on car rentals frequently. I’ve used all of the brands, from renting from a rental lot, to the various car share companies. So amongst all of these, Enterprise CarShare stands out as the best. Their customer service is stellar. I’ve had a wide range of various situations and challenges that arise and in each instance their staff are respectful, responsive, compassionate, professional and well trained. Add to that competitive pricing and accessible inventory, that is reasonably clean and well functioning, these guys deliver the best value out there. ### 5/5 — Best service ever *2024-07-05, version 3.16* Great customer service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*