# Entrata Facilities

> Work order management and time tracking for facilities. (iPhone/iPad app by Entrata, Inc..)

- Source: https://appshunter.io/ios/app/entrata-facilities/id1263390111 (this page in markdown: same URL + `.md`)
- Developer: [Entrata, Inc.](https://appshunter.io/developer/385850025)
- Category: Business
- Price: Free
- Rating: 4.80/5 from 2,754 App Store ratings · 43 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.0 · 58 MB
- Languages: American English, French (France), Brazilian Portuguese, European Spanish
- Released: 2019-09-10
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/entrata-facilities/id1263390111/reviews.md

## What is Entrata Facilities?

Entrata Facilities simplifies your work order management process. Quickly assign, manage, and close work orders while tracking the time it takes to complete them.

## Key features

- Work order assignment
- Work order management
- Work order closing
- Time tracking
- Task completion monitoring

## What do users think of Entrata Facilities?

Overall sentiment: negative

**Pros**

- 👍 Convenient for updating work orders
- 👍 User-friendly interface
- 👍 Ability to see multiple properties

**Cons**

- 🐛 Scrolling issues and lack of smoothness
- 🐛 Syncing problems and app crashes
- 🐛 Inaccurate categories and tasks when creating work orders
- 🐛 Login issues with SAML and SSO
- 🐛 Inability to see all occupants in an apartment

**Commonly reported bugs**

- Can't create work orders on iOS and iPadOS
- Notes not visible to residents
- App crashes after updates
- Maintenance inspection section issues
- Apartment number not visible

**Most requested features**

- Add Russian language support
- Bring back swipe down to refresh
- Allow searching for issues when creating work orders
- Combine with Site Tablet app
- Improve two-way communication and add scheduling feature

## Recent user reviews (10 of 43)

All indexed reviews: https://appshunter.io/ios/app/entrata-facilities/id1263390111/reviews.md

### 1/5 — This app absolutely SUCKS!!!

*2026-08-01, version 1.17.3*

I use Entrata for work and the past 5 months the app has ran super slow or just glitches out almost every time you press the screen. Do not recommend this app for any companies or anything they don’t update the app and have terrible customer service.

### 1/5 — Sucks

*2026-05-23, version 1.16.1*

Can’t even log on to my property lol

### 1/5 — Mal

*2026-05-20, version 1.16.1*

De un momento a otro deja de funcionar y es un problema para que funcione de nuevo.

### 5/5 — Maintenance supervisor

*2026-04-21, version 1.16.1*

Sure does make my life so much easier thank you

### 4/5 — Slow

*2026-04-03, version 1.16.0*

For the last 4-5 months now the app freezes any time I switch from one work order to another I have to constantly reset the app between every work order I’ve tried deleting app and re installing I waited for the recent update to maybe fix it and still nothing everyone at my company experiences the same issue as well

### 1/5 — No está funcionando con la nueva actualización de iOS,,,, soluciónenlo

*2026-03-10, version 1.15.1*

No está funcionando con la nueva actualización de iOS,,,, soluciónenlo

### 2/5 — Works but needs attention.

*2025-12-15, version 1.15.1*

The app overall works decent, but there are some major flaws. Scrolling is very hard to do. It is not smooth at all. You can only scroll down a tiny bit at a time so when scrolling through a make ready sub task, it takes forever to get to the bottom. The other major problem is that when creating a work order, you have to select location, then category, then problem. They need to make it like the desktop so that instead of having to click a category you just select the location and then you can search for any problem. It also sucks that you can’t see when there’s more than one occupant in an apartment. You can only see the primary, so if a maintenance tech needs to get a hold of the resident and the primary doesn’t answer then they have to ask the office if there’s any other occupants they can reach.

### 5/5 — Maintenance at Wexler Sacramento

*2025-12-01, version 1.14.0*

Excellent app, but sometimes specially in the morning when I come to work trying to open the doors it says you do not have access to any doors yet otherwise excellent five stars

### 1/5 — Constant issues

*2025-11-11, version 1.14.0*

When I try to create a work order I get inaccurate categories and tasks. The app also incorrectly syncs with my property and will show work orders that I closed months ago as open and active

### 1/5 — Fix SSO Login

*2025-11-07, version 1.14.0*

No maintenance guy understands what SAML is and hiding it behind entering the subdomain is inane. Change the login page to be like the website where it just recognizes their email and takes them through the SSO process anyway. Or just have the first step be a choice between SSO and Standard logins. Maintenance guys just don’t get the process no matter how many times you explain it. Fix this poor user experience.

## Frequently asked questions about Entrata Facilities

### What does Entrata Facilities do?

Entrata Facilities is designed to simplify and streamline the work order management process. It allows users to quickly assign, manage, and close work orders, ensuring tasks are handled efficiently.

### What are the key features of Entrata Facilities?

The app's key features include the ability to assign work orders, manage their progress, and formally close them out. It also provides functionality to track the time spent on completing these work orders.

### Is Entrata Facilities free to use?

Based on the provided information, the application is offered for free. There are no mentions of subscription fees, in-app purchases, or advertisements.

### Who is Entrata Facilities for?

This application is intended for individuals and teams working in facilities management, maintenance, and property management. It helps in organizing and tracking the completion of various facility-related tasks.

## Version history (last 5 releases)

### 1.17.4 — 2026-08-07

We’re always working to improve your experience! In this release, we’ve fixed bugs related to emergency notification tone.

### 1.17.3 — 2026-07-29

Fixed an issue where unit search on the dashboard did not show inspections. When an online user selects a unit suggestion, the app now fetches and displays matching inspections.

### 1.17.2 — 2026-07-06

We’ve surfaced Permission to Enter (PTE) status on high-traffic pages so you know instantly if you can enter a unit. 
• Work Order List: A clear indicator appears on the card if permission is denied. 
• Persistent Headers: PTE status is locked to the top of the Work Order Detail page, staying visible as you toggle tabs. 
• Clear Visual Alerts: Green open lock for Yes, red closed lock for No, or grey for Not Specified. This update saves time and prevents unauthorised entries!

### 1.17.1 — 2026-06-28

We’re laying the groundwork for our upcoming AI Video Inspections, currently in closed testing. 
This build also packs under-the-hood infrastructure upgrades, performance optimisations, and minor bug fixes to keep things running smoothly.

### 1.17.0 — 2026-06-19

We’re laying the groundwork for our upcoming AI Video Inspections, currently in closed testing. 
This build also packs under-the-hood infrastructure upgrades, performance optimisations, and minor bug fixes to keep things running smoothly.

## Apps similar to Entrata Facilities

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [HD Supply Easy Order App](https://appshunter.io/ios/app/hd-supply-easy-order-app/id585691352) | 4.8 (16,984) | Free | Business |
| [Happy Property: Maintenance](https://appshunter.io/ios/app/happy-property-maintenance/id1629820845) | 2.4 (94) | Free | Business |
| [SmartRent Community Manager](https://appshunter.io/ios/app/smartrent-community-manager/id1453881090) | 2.6 (33) | Free | Business |
| [Leonardo247](https://appshunter.io/ios/app/leonardo247/id1081832362) | 2.6 (115) | Free | Business |
| [Maintenance Mobile](https://appshunter.io/ios/app/maintenance-mobile/id493578661) | 1.9 (101) | Free | Business |
| [SMRT Operations Manager](https://appshunter.io/ios/app/smrt-operations-manager/id720859186) | 3.2 (216) | Free | Business |

## More apps by Entrata, Inc.

- [SiteTablet](https://appshunter.io/ios/app/sitetablet/id385850022)
- [Resident Portal Mobile](https://appshunter.io/ios/app/resident-portal-mobile/id443831139)
- [Entrata Events App](https://appshunter.io/ios/app/entrata-events-app/id1473396853)
- [Homebody: Better Renting](https://appshunter.io/ios/app/homebody-better-renting/id6451412538)
- [The Mix at CTR City](https://appshunter.io/ios/app/the-mix-at-ctr-city/id6741457645)

All apps by Entrata, Inc.: https://appshunter.io/developer/385850025

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*