# Entrata Facilities — user reviews > 43 indexed App Store user reviews of Entrata Facilities by Entrata, Inc., rated 4.80/5 from 2,754 ratings. - Source: https://appshunter.io/ios/app/entrata-facilities/id1263390111/reviews - App overview in markdown: https://appshunter.io/ios/app/entrata-facilities/id1263390111.md - Rating breakdown: 5★ 2,393 · 4★ 262 · 3★ 44 · 2★ 16 · 1★ 39 ## What do users think of Entrata Facilities? Overall sentiment: negative **Pros** - 👍 Convenient for updating work orders - 👍 User-friendly interface - 👍 Ability to see multiple properties **Cons** - 🐛 Scrolling issues and lack of smoothness - 🐛 Syncing problems and app crashes - 🐛 Inaccurate categories and tasks when creating work orders - 🐛 Login issues with SAML and SSO - 🐛 Inability to see all occupants in an apartment **Commonly reported bugs** - Can't create work orders on iOS and iPadOS - Notes not visible to residents - App crashes after updates - Maintenance inspection section issues - Apartment number not visible **Most requested features** - Add Russian language support - Bring back swipe down to refresh - Allow searching for issues when creating work orders - Combine with Site Tablet app - Improve two-way communication and add scheduling feature ## Newest reviews (14 of 43) ### 4/5 — Slow *2026-04-03, version 1.16.0* For the last 4-5 months now the app freezes any time I switch from one work order to another I have to constantly reset the app between every work order I’ve tried deleting app and re installing I waited for the recent update to maybe fix it and still nothing everyone at my company experiences the same issue as well ### 2/5 — Works but needs attention. *2025-12-15, version 1.15.1* The app overall works decent, but there are some major flaws. Scrolling is very hard to do. It is not smooth at all. You can only scroll down a tiny bit at a time so when scrolling through a make ready sub task, it takes forever to get to the bottom. The other major problem is that when creating a work order, you have to select location, then category, then problem. They need to make it like the desktop so that instead of having to click a category you just select the location and then you can search for any problem. It also sucks that you can’t see when there’s more than one occupant in an apartment. You can only see the primary, so if a maintenance tech needs to get a hold of the resident and the primary doesn’t answer then they have to ask the office if there’s any other occupants they can reach. ### 2/5 — pavlo *2025-11-06, version 1.14.0* Please add Russian language in the settings! It's really needed. ### 2/5 — Does the job *2025-05-09* Everything is super big and not adjustable. When adding a problem you have to scroll through each issue to find what you’re looking for. You should be able to just type in the issue box for what you’re looking for and it narrows down your search. ### 4/5 — Maintenance inspections *2024-08-26, version 1.8.2* Only issue I have with Entrata is on the maintenance inspection section where I do my inspections and then submit them. I can no longer get in and view or make changes. ### 1/5 — App quit working *2024-02-22* After the last 2 updates the app won’t even open on my phone. It flashes the Entrata screen then shuts down. Please fix!!! ### 1/5 — Horrible app *2023-12-22, version 1.6.1* I’d give anything for my company to go back to RealPage ### 1/5 — Can’t see apartment number *2023-10-11, version 1.5.11* The app it’s so hard to understand, in website you can see apartment number easy and type apartment number to check if it’s occupied or not. I never recommend to use this app to work ### 1/5 — Horrible! *2023-08-27, version 1.5.9* This app will completely destroy your maintenance department! -no 2 way communication! -no scheduling feature! -refresh takes forever -glitches, freezes up all the time -does not sync well -multiple properties are constantly lost or do not appear in the drop down ( you’ll have to reset the app and that takes forever) ### 1/5 — Worst system I’ve encountered *2023-08-06, version 1.5.8* Glitches are endless Nothing is consistent No templates are the same Will shut down unexpectedly without saving work No ‘undo’ button after inspection is submitted or way to edit it Pictures taken on phone or tablet don’t populate during desktop approval of inspections meaning no way to charge residents for damages Takes 10+ mins to take a photo under one field, but won’t let you continue until said photo is loaded Photo won’t load and app will kick you out after extreme wait times If Wi-Fi connection is lost, entire inspection is lost No fields for certain rooms ### 1/5 — App crashes and won’t open *2023-06-05, version 1.5.6* For the past 6 days or so, the app has been crashing on iPhone and iPad, but not for my coworker with an android. I cannot open the app to view work orders and this has created a massive inconvenience for our team. ### 3/5 — Hang up’s *2023-06-01, version 1.5.5* App has started to freeze up will not load correctly ### 2/5 — Customer Support *2023-03-21, version 1.5.4* I’ve contacted support a couple times with no follow up responses after several weeks. The app is fine, but if anything goes wrong then best of luck on your own. ### 2/5 — Adding photos *2023-03-08, version 1.5.4* App constantly crashes when I try to add photos. When it does work, the photo takes, shows it briefly, but doesn’t add it to the work order. This is a constant, everyday problem. I’m also not the only one this is happening to. ## Most critical reviews (10 lowest-rated) ### 1/5 — This app absolutely SUCKS!!! *2026-08-01, version 1.17.3* I use Entrata for work and the past 5 months the app has ran super slow or just glitches out almost every time you press the screen. Do not recommend this app for any companies or anything they don’t update the app and have terrible customer service. ### 1/5 — Sucks *2026-05-23, version 1.16.1* Can’t even log on to my property lol ### 1/5 — Mal *2026-05-20, version 1.16.1* De un momento a otro deja de funcionar y es un problema para que funcione de nuevo. ### 1/5 — No está funcionando con la nueva actualización de iOS,,,, soluciónenlo *2026-03-10, version 1.15.1* No está funcionando con la nueva actualización de iOS,,,, soluciónenlo ### 1/5 — Constant issues *2025-11-11, version 1.14.0* When I try to create a work order I get inaccurate categories and tasks. The app also incorrectly syncs with my property and will show work orders that I closed months ago as open and active ### 1/5 — Fix SSO Login *2025-11-07, version 1.14.0* No maintenance guy understands what SAML is and hiding it behind entering the subdomain is inane. Change the login page to be like the website where it just recognizes their email and takes them through the SSO process anyway. Or just have the first step be a choice between SSO and Standard logins. Maintenance guys just don’t get the process no matter how many times you explain it. Fix this poor user experience. ### 1/5 — No more swipe down to refresh *2025-10-13, version 1.14.0* Ever since the most recent update there’s no more swipe down to refresh this need changed no one likes the new refresh button it’s a pain to use ### 1/5 — Does the job *2025-09-19, version 1.13.1* Everything is super big and not adjustable. When adding a problem you have to scroll through each issue to find what you’re looking for. You should be able to just type in the issue box for what you’re looking for and it narrows down your search like on web version. Not to mention scrolling is terribly unresponsive and not smooth at all. Also shouldn’t have to select an issue category when creating a work order since you don’t have to on web version or on resident portal!! App is even worse on androids or iPads. Wish they would combine this with Site Tablet app also. ### 1/5 — Can’t create work orders on iOS and iPadOS. *2025-06-26, version 1.12.3* Any time I try to make create a work order on my iPhone or my iPad it says “Value for ‘companyEmplpyeeId’ is invalid” and it will cancel out the work order I just made. If I log out then back in I can usually make one work order that will go through then after that it goes back to saying the aforementioned phrase. Please fix it’s very irritating not being able to make work orders when I need to, I’d like to be able to make them without having to logout and back in and resyncing, or having to call somebody in the office to do it for me. ### 1/5 — Bug *2025-02-18, version 1.10.1* These notes are not visible to the resident. It is useless to mark them. ## Most praised reviews (10 highest-rated) ### 5/5 — Maintenance supervisor *2026-04-21, version 1.16.1* Sure does make my life so much easier thank you ### 5/5 — Maintenance at Wexler Sacramento *2025-12-01, version 1.14.0* Excellent app, but sometimes specially in the morning when I come to work trying to open the doors it says you do not have access to any doors yet otherwise excellent five stars ### 5/5 — Lead Technician *2024-12-11, version 1.10.0* I’ve used the website mobile and learned quickly how to navigate but the app is so much easier and very easy to understand. I have a lot to explore being I’ve just had app 1day ### 5/5 — Maintenance *2023-12-12, version 1.6.0* This app is awesome ### 5/5 — Excellent *2023-07-12, version 1.5.7* Excellent ### 5/5 — Nice app *2023-02-17* love inspections and work orders. ### 5/5 — Inspections and Work Orders *2022-12-08, version 1.5.0* The app is very convenient for updating priority work orders without the need to go back to a desk. ### 5/5 — Great App!!! *2021-12-08, version 1.4.2* The ability to see multiple properties at once it’s very beneficial. I love the fact that you can sort and filter how you want the app to appear teach individual tech. Support for the app is excellent and their customer service is outstanding!! ### 5/5 — Best app ever! *2021-09-03, version 1.4.1* This is the most convenient app I have ever used! ### 5/5 — User friendly *2021-02-22, version 1.2.3* My property has been using it so far and it has been amazing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*