# Entrust Identity

> Mobile platform for strong identity credentials, authentication, transaction verification, and employee password management. (iPhone/iPad app by Entrust.)

- Source: https://appshunter.io/ios/app/entrust-identity/id384717687 (this page in markdown: same URL + `.md`)
- Developer: [Entrust](https://appshunter.io/developer/384717690)
- Category: Business, Utilities
- Price: Free
- Rating: 2.40/5 from 246 App Store ratings · 193 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 73 MB
- Languages: American English, Arabic, Danish, French (France), German (Germany), Japanese, Norwegian Bokmål, European Spanish, Swedish
- Released: 2010-08-05
- Data updated: 2026-08-19
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/entrust-identity/id384717687/reviews.md

## What is Entrust Identity?

The Entrust Identity mobile application is the new Entrust mobile platform for delivering strong identity credentials to both employee and consumer users. With this version of the application, users will continue to benefit from the authentication and transaction verification capabilities that replace hardware tokens, while adding advanced password reset capabilities for employee use cases.

One Application, Multiple Uses
The Entrust Identity application allows you to create identities and activate unique one time passcode soft token applications for use with different organizations that use the Entrust Identity IAM platforms for strong authentication.

Verify Transactions
Protect yourself when initiating any type of online transaction such as account login, financial transactions, etc by receiving confirmation of your transactions right to your mobile application. Confirm the details and enter your secure, one time passcode to complete the transaction.

Manage Employee Passwords
When password reset and unlock management becomes a burden for an IT department, allowing employees to manage their passwords right from this mobile application improves the experience for everyone. Employees will use the same strong credential they would when managing passwords through web portals to simplify the process – without compromising security.
Entrust combines security with usability for millions of customers across the globe.

For more information on Entrust and the Entrust Identity mobile applications please see:

Information on Entrust: www.entrust.com
Information on Entrust Identity Mobile: https://www.entrust.com/resources/identity-and-access-management/support/entrust-identity-app

## Key features

- Strong identity credential delivery
- Authentication and transaction verification
- Advanced employee password reset
- One-time passcode soft token
- Transaction confirmation
- Employee self-service password management

## What do users think of Entrust Identity?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 🔒 Secure authentication
- 👍 Convenient for multiple identities

**Cons**

- 🐛 Stability issues and crashes
- 🔍 Unreliable performance
- 🤯 Confusing user experience
- 🔑 Problematic PIN/passcode handling
- 🔌 Compatibility problems with newer devices/OS

**Commonly reported bugs**

- Incorrect security codes displayed
- Identities disappearing without warning
- Numeric keypad issues during setup
- Freezing and unresponsiveness
- Compatibility problems with iOS 16 and newer

**Most requested features**

- Dark mode option
- Apple Watch support
- Backup and transfer options for identities
- Improved notification handling
- Biometric authentication support (Face ID, Touch ID)

## Recent user reviews (10 of 193)

All indexed reviews: https://appshunter.io/ios/app/entrust-identity/id384717687/reviews.md

### 1/5 — Not recommended

*2026-05-03, version 26.2.0*

Clunky and hard to use. The page is permanently blocked by a window that goes on and on about cookies. Impossible to remove. A bust.

### 1/5 — Bug

*2026-04-28, version 26.2.0*

The new privacy notification covers all buttons or clickable fields and can‘t be removed-makes app unusable with iPhone at least…need urgent fix!

### 1/5 — Bug macht HomeOffice unmöglich: Datenschutzanfrage verdeckt Anmeldefenster

*2026-04-24, version 26.2.0*

Kann weder auf „Zustimmen“ klicken noch Wegwischen. Anmeldefenster dauerhaft nicht aufrufbar. Kann somit meinen Job heute nicht ausüben! Absolut inakzeptabel

### 1/5 — Kanu

*2026-04-18, version 26.2.0*

I have tried to use this for my tokens for my transactions and it has failed me so many times especially when whenever it is very important for my business transactions, it will be disappointing and very frustrating because it will be displaying something like they use of cookies and no options to use the tokens identity number, absolute chaos

### 1/5 — Ärgernis

*2026-04-15, version 26.2.0*

Neues Update fordert Cookies. Ok. Skaliert aber nicht, Knopf kann nicht gedrückt werden. App unbenutzbar. 
Zeigt oft alte Codes an. Aktualisiert erst nach zurück/neu aufrufen. 
Mir wäre das peinlich als Entwickler.  Thema 2 besteht seit einem Jahr und zig Updates.

### 1/5 — Keep give me error message

*2026-03-14, version 26.1.0*

I try to install token at my new mobile but app keeps showing error message while activating

### 1/5 — Server error

*2026-02-15, version 25.5.0*

Oii nakaram..apahal nak server error bagai bodoh ..nak buat transaction pun takboleh kiwak

### 1/5 — Imposible registrar el número telefónico

*2025-10-21, version 25.4.0*

No es viable

### 1/5 — Doesn’t work

*2025-09-10, version 25.4.0*

Doesn’t work on CDC website to obtain soft token.

### 5/5 — Nice app

*2025-09-10, version 25.4.0*

Easy to use and just does the job

## Frequently asked questions about Entrust Identity

### What does the Entrust Identity app do?

The Entrust Identity app delivers strong identity credentials for both employee and consumer users. It provides authentication and transaction verification capabilities, and for employees, it offers advanced password reset and unlock management features.

### How does the app help with security?

The app replaces hardware tokens with strong identity credentials and one-time passcode soft tokens for secure authentication. It also allows users to verify online transactions by confirming details within the app before entering a passcode, enhancing security for financial and account access.

### Is the Entrust Identity app free to use?

Based on the provided information, the app is available for free. There are no mentions of subscription fees or in-app purchases for core functionalities.

### Who is the target audience for this app?

This app is designed for both employee and consumer users who need to manage their digital identities securely. It is particularly beneficial for employees who can leverage its password reset features to simplify IT management.

### What are the key features for employees?

For employees, the key features include advanced password reset and unlock management directly from the mobile application. This simplifies the process of managing passwords without compromising security, using the same strong credentials as web portals.

## Version history (last 5 releases)

### 26.3.0 — 2026-06-30

Performance improvements and bug fixes.

### 26.2.1 — 2026-05-14

Performance improvements and bug fixes.

### 26.2.0 — 2026-04-14

Performance improvements and bug fixes.

### 26.1.0 — 2026-02-23

Performance improvements and bug fixes.

### 25.5.0 — 2025-11-24

Performance improvements and bug fixes.

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## More apps by Entrust

- [Entrust IG Mobile Smart Cred](https://appshunter.io/ios/app/entrust-ig-mobile-smart-cred/id563514770)
- [Entrust Sigma](https://appshunter.io/ios/app/entrust-sigma/id1533669048)

All apps by Entrust: https://appshunter.io/developer/384717690

## Related topics

[identity](https://appshunter.io/ios/topics/identity) · [entrust identity](https://appshunter.io/ios/topics/entrust-identity) · [entrust](https://appshunter.io/ios/topics/entrust) · [entrust identity enterprise](https://appshunter.io/ios/topics/entrust-identity-enterprise) · [entrust soft token](https://appshunter.io/ios/topics/entrust-soft-token) · [entrust identity soft token app](https://appshunter.io/ios/topics/entrust-identity-soft-token-app) · [entrust identityguard mobile app](https://appshunter.io/ios/topics/entrust-identityguard-mobile-app) · [entrust identity guard](https://appshunter.io/ios/topics/entrust-identity-guard) · [entrust token](https://appshunter.io/ios/topics/entrust-token) · [entrust authenticator](https://appshunter.io/ios/topics/entrust-authenticator) · [entrust otp](https://appshunter.io/ios/topics/entrust-otp) · [entrust identity guard mobile](https://appshunter.io/ios/topics/entrust-identity-guard-mobile) · [verification app identity](https://appshunter.io/ios/topics/verification-app-identity) · [bidweb identity](https://appshunter.io/ios/topics/bidweb-identity) · [etrusted](https://appshunter.io/ios/topics/etrusted) · [fabeaccess token app](https://appshunter.io/ios/topics/fabeaccess-token-app) · [identity endpoint](https://appshunter.io/ios/topics/identity-endpoint) · [identity guard](https://appshunter.io/ios/topics/identity-guard) · [identity enterprise](https://appshunter.io/ios/topics/identity-enterprise) · [acleda otp token](https://appshunter.io/ios/topics/acleda-otp-token)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*