# Entrust Identity — user reviews

> 194 indexed App Store user reviews of Entrust Identity by Entrust, rated 2.40/5 from 246 ratings.

- Source: https://appshunter.io/ios/app/entrust-identity/id384717687/reviews
- App overview in markdown: https://appshunter.io/ios/app/entrust-identity/id384717687.md
- Rating breakdown: 5★ 59 · 4★ 15 · 3★ 22 · 2★ 30 · 1★ 120

## What do users think of Entrust Identity?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 🔒 Secure authentication
- 👍 Convenient for multiple identities

**Cons**

- 🐛 Stability issues and crashes
- 🔍 Unreliable performance
- 🤯 Confusing user experience
- 🔑 Problematic PIN/passcode handling
- 🔌 Compatibility problems with newer devices/OS

**Commonly reported bugs**

- Incorrect security codes displayed
- Identities disappearing without warning
- Numeric keypad issues during setup
- Freezing and unresponsiveness
- Compatibility problems with iOS 16 and newer

**Most requested features**

- Dark mode option
- Apple Watch support
- Backup and transfer options for identities
- Improved notification handling
- Biometric authentication support (Face ID, Touch ID)

## Newest reviews (18 of 194)

### 1/5 — 😡

*2025-07-28, version 25.3.0*

Pero qué diablos hicieron esto ya no funciona

### 2/5 — No funciona con esim y no puedo ingresar mi número de celular

*2025-06-10, version 25.2.2*

No lee el QR y tampoco me permite añadir mi número de celular

### 1/5 — App như L

*2025-04-22, version 25.2.1*

Vô dụng

### 1/5 — Problem at QR Code

*2025-04-09, version 25.2.1*

Blank QR Code

### 1/5 — Bodoh!!!!

*2025-04-07, version 25.2.0*

Oi mangkuk! Apps bodoh paling menyusahkan! Mangkaq! Aku nk buat transaction nak bayar bil supplier, bongok!!!!

### 1/5 — QR Code not working

*2025-04-05, version 25.2.0*

After scan the barcode it turn to blank. Not showing the code. What happen? Any bug fix?

### 3/5 — QR Code

*2025-03-24, version 25.2.0*

There is no response after scan the QR code. No responsecode is appeared

### 2/5 — Buena

*2025-03-10, version 25.1.1*

Buena aplicación, lo malo es que el iOS al ingresar el código se crashea

### 1/5 — Horrible

*2025-02-26, version 25.1.1*

No sirve, no ingresa ni permite realizar validaciones de Produbanco en ecuador

### 1/5 — bad!!

*2025-02-17, version 25.1.1*

so bad .. complicated..make it so difficult for users

### 1/5 — No funciona con iPhone

*2025-01-15, version 25.1.0*

No funciona con iPhone

### 3/5 — Performance issues with latest update

*2024-11-15, version 24.4.0*

The latest update brings slower performance. The two-factor push notification used to be almost instant, now it takes several seconds and sometimes doesn’t even push, requiring you to launch the app to find the action.

### 1/5 — Junk!

*2024-10-01*

I’m testing the beta sequoia 15.1 beta 5. And I’m testing specifically the screen mirroring tool for the iPhone. And I love the way this feature works however, the interest app is a piece of junk and needs to be looked at by the vendor. The Apple open, but it won’t use fingerprint like all other apps from my Bluetooth magic keyboard since the camera is not available from the phone. And since this is the case it's asking for a pin, however I'm not able to click on the pin field nor am I able to type in the pin so the application is pretty much useless. I've already submitted a feedback to Apple on this, and I believe I've opened a support case as well.

### 1/5 — Pérdida de tiempo

*2024-09-25, version 24.3.0*

Literalmente esto no sirve

### 1/5 — Asco de aplicación

*2024-09-17, version 24.3.0*

Tengo que instalar esta cagada por el banco que me bloqueo el usuario y no sirve

### 1/5 — Se cierra solo

*2024-08-28, version 24.3.0*

Se cierra solo al añadir una identidad. Muy mala aplicación

### 1/5 — masalah

*2024-06-28, version 24.2.0*

Selalu Takdapat Token

### 1/5 — no sirve

*2024-06-03, version 24.2.0*

esta aplicación está solo para hacerte perder el tiempo para produbanco de ec me tocará directamente acercarme al banco por que es inservible

## Most critical reviews (10 lowest-rated)

### 1/5 — eyephone

*2026-08-10, version 26.3.0*

I remain in shock and awe anyone can use this OS and not feel it's terrible

### 1/5 — Not recommended

*2026-05-03, version 26.2.0*

Clunky and hard to use. The page is permanently blocked by a window that goes on and on about cookies. Impossible to remove. A bust.

### 1/5 — Bug

*2026-04-28, version 26.2.0*

The new privacy notification covers all buttons or clickable fields and can‘t be removed-makes app unusable with iPhone at least…need urgent fix!

### 1/5 — Bug macht HomeOffice unmöglich: Datenschutzanfrage verdeckt Anmeldefenster

*2026-04-24, version 26.2.0*

Kann weder auf „Zustimmen“ klicken noch Wegwischen. Anmeldefenster dauerhaft nicht aufrufbar. Kann somit meinen Job heute nicht ausüben! Absolut inakzeptabel

### 1/5 — Kanu

*2026-04-18, version 26.2.0*

I have tried to use this for my tokens for my transactions and it has failed me so many times especially when whenever it is very important for my business transactions, it will be disappointing and very frustrating because it will be displaying something like they use of cookies and no options to use the tokens identity number, absolute chaos

### 1/5 — Ärgernis

*2026-04-15, version 26.2.0*

Neues Update fordert Cookies. Ok. Skaliert aber nicht, Knopf kann nicht gedrückt werden. App unbenutzbar. 
Zeigt oft alte Codes an. Aktualisiert erst nach zurück/neu aufrufen. 
Mir wäre das peinlich als Entwickler.  Thema 2 besteht seit einem Jahr und zig Updates.

### 1/5 — Keep give me error message

*2026-03-14, version 26.1.0*

I try to install token at my new mobile but app keeps showing error message while activating

### 1/5 — Server error

*2026-02-15, version 25.5.0*

Oii nakaram..apahal nak server error bagai bodoh ..nak buat transaction pun takboleh kiwak

### 1/5 — Imposible registrar el número telefónico

*2025-10-21, version 25.4.0*

No es viable

### 1/5 — Doesn’t work

*2025-09-10, version 25.4.0*

Doesn’t work on CDC website to obtain soft token.

## Most praised reviews (10 highest-rated)

### 5/5 — Nice app

*2025-09-10, version 25.4.0*

Easy to use and just does the job

### 5/5 — Best in everything

*2025-07-11, version 25.3.0*

Work just great

### 5/5 — Easy to use

*2024-05-03, version 24.2.0*

Works as expected. I use it with multiple identities.

### 5/5 — Face id

*2023-03-29, version 23.1.1*

Cannot find any option for Face ID on my new iPhone 14 pro max, the biometric is grayed out.

Update -I read through developer response which solved my issue.

### 5/5 — Bug already fixed

*2023-03-06, version 23.1.1*

Thank you team for your quick action, it is back to normal now. Now i dont know how to take off the previous low review, pls tell me if it’s possible.

### 5/5 — Looks and works great

*2022-05-21, version 22.4.0*

New update and design are great improvements.

### 5/5 — Does the work!!

*2022-04-14, version 22.3.1*

Apple watch version will be very helpful.

### 5/5 — Realy fast

*2022-02-09, version 21.12.1*

New app it’s works just perfect.
Every single time the passcode comes very fast and it always works.

### 5/5 — It works perfectly

*2021-05-19, version 21.4.1*

This app works perfectly and brings more secure to our environment!
This is very important nowadays!
I love it!

### 5/5 — Great

*2021-05-11, version 21.4.1*

Excellent app

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*