# E.ON NEXT — user reviews > 292 indexed App Store user reviews of E.ON NEXT by E.ON Next Energy Limited, rated 4.81/5 from 47,716 ratings. - Source: https://appshunter.io/ios/app/eon-next/id1579039631/reviews - App overview in markdown: https://appshunter.io/ios/app/eon-next/id1579039631.md - Rating breakdown: 5★ 69 · 4★ 1 · 3★ 2 · 2★ 1 · 1★ 2 ## What do users think of E.ON NEXT? Overall sentiment: negative **Pros** - 🚀 Easy and convenient - 👍 Helpful and great resource - 💡 Excellent company to deal with - 👍 Brilliant service - 👍 Simple and quick **Cons** - 🐛 App not working or crashing - 🐛 Unable to log in or blank screen - 🐛 App not updating or syncing - 🐛 Unreliable usage data - 🐛 Payment issues and lack of modern options **Commonly reported bugs** - App freezes or crashes on launch - Login issues and lost authentication - Meter readings not updating correctly - Incorrect or missing usage data **Most requested features** - Add Apple Pay or Google Pay support - Improve usage tracking and analytics - Allow saving payment details - Provide more real-time data and insights ## Newest reviews (13 of 292) ### 3/5 — Payment is broken *2026-08-26, version 1.12.13080* These are essential features for an energy provider app: being able to check your bill, submit meter readings, and make payments reliably. Unfortunately, it’s currently not possible to make a payment through the mobile app. I hope this can be fixed soon, as payment is one of the most important basic functions users expect from the app. ### 4/5 — They've removed the safeguards *2026-08-21, version 1.12.13080* Last month, when the major app update came out, I went to submit my meter readings. Entered them, and then the app said: your day reading seems too low! And your night reading seems too high! I checked, and indeed, I've entered them the wrong way round. Fast forward to this month: entered them the wrong way round again. The app happily accepted them, no warning this time, then got a bill for +1800 extra day units, and -1800 less night units. Not a single system questioned if this can be right. Did someone remove the safeguards that were there in the initial release? ### 2/5 — Shockingly Bad *2026-08-20, version 1.12.13080* This app was previously OK but in recent times it has become completely useless. Utilisation data is 5 to 6 days behind, payments data is always behind so it shows debt when you are in credit. Reported multiple times and nothing changes. ### 3/5 — Was really good but is now full of bugs *2026-08-13, version 1.12.12985* The app was really good, particularly the possibility to compare usage with the previous month or year but this has disappeared. ### 2/5 — Always Issues *2026-08-10, version 1.12.12919* All these companies want you to use their apps to pay and check your energy usage , but with a capital B its generally having issues such as unable to pay or it won’t update a meter reading … won’t except card payments was my latest … E.on if you want us to use it make it work please ### 2/5 — Weird artefacts *2026-07-30, version 1.12.12796* As an app it kind of functions, you can log in, Face ID works ok, when data is available it can show it BUT for multiple meter set ups it confuses entries and day and night readings, it consistently shows me notifications like “get a shiny new smart meter” though I have one, it logs you out really frequently then won’t accept Face ID again, shows energy saving tips that are irrelevant even if you’ve viewed them so yeah if it’s displaying a number it seems fine, app functionality is a bit all over the place ### 1/5 — You’re signed me out for my security? *2026-07-23, version 1.12.12730* Ridiculous. The point of apps is to remain signed in, the device is secured. What threat have you protected me from, someone who steals my phone and forces me to unlock it can see my usage history? You’ve lost the plot. Banking apps don’t periodically sign you out. In fact none of my apps do… except this one. ### 1/5 — It’s hopeless *2026-07-21, version 1.12.12675* I have been using this since March and I have gotten into so many different trouble; sometimes the credit doesn’t show, sometimes I am not able to top up my credit and When I called the team, the next available day to amend the trouble was literally few months later, even in this 21st century, can you believe it, I clearly couldn’t I don’t like it at all. ### 1/5 — Pathetic app *2026-07-19, version 1.12.12607* Supposedly fixed bugs cant even top up now absolute disgrace. ### 1/5 — What the hell happened? *2026-07-18, version 1.12.12607* This app is useless now as I cannot top up using it, very insecure transaction screen as soon as I press to top up after entering bank details it just gives me a white screen and nothing tops up, I am now forced to use the website to top up until you fix this app with an update. ### 1/5 — Overpriced joke *2026-07-16, version 1.12.12607* Appalling was forced to go on an over priced smart meter now I can’t even top up my electric been without electricity for 4 days now all you can suggest is delete and reinstall the app yeh done that 27 times still no electric thank you very much.NOT!!! ### 1/5 — Diabolical *2026-07-16, version 1.12.12607* It has been over a week where your online payment service on app and website has been down tried ringing to pay bill but after waiting 30 mins gave up. Fix your service! If I could give 0 stars I would. ### 2/5 — Slow to update usage *2026-07-13, version 1.12.12571* App is so slow to update energy use. Normally days out of date or having to log out and in repeatedly to refresh. Slow and buggy. ## Most critical reviews (10 lowest-rated) ### 1/5 — Usage update *2026-08-23, version 1.12.13080* Hi the app seems always slow to update it also doesn’t update when I’m connected to my WiFi it doesn’t help either when the in home display can only show one tariff making usage not easy to calculate if the app was better there would be no need for ihd surely you have the technology to get one working ### 1/5 — Missing electric data on bills *2026-08-19, version 1.12.13080* When viewing on the app and downloading the bills the June July and Mays bills no longer show the electric used or anything electric appear at all, it last appeared in Aprils bill where there was 6 pages!!! ### 1/5 — Rubbish app *2026-08-19, version 1.12.13080* Every time when I do a meter reading it keeps coming up with a error message somethings not working and I now have to enter my meter readings online 😡 ### 1/5 — No Schedule for EV Charger *2026-08-19* Sooner I find a new electric company the better. After paying £1000 for EV charger and installation at home, the old app you were able to schedule your electric car to operate during off-peak hours (00:00 - 06:00 was 07:00 but they decided to be difficult once you’re signed up). They decided to get a new app that has not worked for scheduling from the month they brought it out. Sent a generic email to say things should be back to normal at the end of April and we’re now in August still having to manual charge the car at stupid hours of the morning. Not been anymore updates on when this will be fixed as they’re obviously using some form of cowboy app developers. Nothing was wrong with the original app so I believe they’ve done this as they’re obviously using know not everyone will be able to stay awake to charge their cars at off peak hours so they end up clawing more money out of you ### 1/5 — Rubbish app. *2026-08-16, version 1.12.12985* Impossible to use. App is almost as bad as their telephone system. God knows how they’d keep any clients. I’ll be changing provider. ### 1/5 — Still Rubbish after Upgrade *2026-08-15, version 1.12.12985* App is next to useless because of delays to usage data which has been a problem for years. New app looks pretty but is still based on useless out of date information. You really need to recruit a competent team rather than amateurs. ### 1/5 — Useless usage data *2026-08-15, version 1.12.12985* Been with EOn for 18 months, in all that time the app has always shown wrong usage data, despite me reporting it many times nothing has improved 🙁 infact they recommend I use the Ivie app, which works fine. ### 1/5 — Useless App, not fit for purpose *2026-08-07, version 1.12.12919* The App data so far behind, it can’t even manage a week without missing data. There are other utilities providers with far more superior apps. You make enough money from customers so no excuse not to get someone decent to develop an app that actually works! ### 1/5 — Meter reading *2026-07-28, version 1.12.12730* The meter reading on the new update doesn’t work if a one box for daytime and also fill a box for nighttime at the same time so went back to the old app ### 1/5 — App not working *2026-07-25, version 1.12.12730* Only showing 2025 ## Most praised reviews (10 highest-rated) ### 5/5 — Monitor usage *2026-08-17, version 1.12.12985* I love that I can monitor my usage weekly and budget accordingly. I also find it easy to pay my bills now that Apple Pay is active. ### 5/5 — Payment *2026-08-11, version 1.12.12919* Got it sorted at last .. brilliant now. ### 5/5 — Easy to use. *2026-08-08, version 1.12.12919* The ability to pay with Apple Pay is a game changer. ### 5/5 — All so simple *2026-08-08, version 1.12.12919* With some trepidation, I signed-in to my E.on Account. For years, I’ve paid bills by visiting a PO. Never any difficulty but because of temporary building works it has become difficult to access the PO, and for the most recent bills I’ve been paying online. This particular payment has been via the e.on next App installed on my iPad. It was so simple and straightforward. I almost wish I could do it all again, now! ### 5/5 — Was great till it wasn’t! *2026-08-04, version 1.12.12879* The app has bugs which now will no longer allow so people to top up online or through the app. Has incorrect credit information and has not been working for 3 weeks. App update didn’t fix the issues. ### 5/5 — Thank you! *2026-07-21, version 1.12.12675* Customer service is excellent !!! ### 5/5 — Gas *2026-07-13, version 1.12.12571* App easy to use and explains everything ### 5/5 — I *2026-07-09, version 1.12.12493* Love the e.on next app ### 5/5 — Easy to Use *2026-07-08, version 1.12.12462* The app is straightforward and simple to use. It is designed so that you can monitor daily usage, and payments are easily made through the app. ### 5/5 — Great service *2026-06-28, version 1.12.12241* Moving house so easy to do on line no bot! - just easy tick questions , can even be done out of normal working hours great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*