# EP311

> Citizen reporting app for El Paso community issue resolution and local information. (iPhone/iPad app by City of El Paso.)

- Source: https://appshunter.io/ios/app/ep311/id1511080441 (this page in markdown: same URL + `.md`)
- Developer: [City of El Paso](https://appshunter.io/developer/1183055810)
- Category: Utilities, Productivity
- Price: Free
- Rating: 1.70/5 from 6 App Store ratings · 6 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 21 MB
- Languages: American English, European Spanish
- Released: 2020-11-12
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ep311/id1511080441/reviews.md

## What is EP311?

EP311 connects you with directly with City of El Paso staff to more efficiently resolve issues in our community.

Here's how it works:

1. See something that needs to be fixed?
2. Create an account
3. Submit a service request and attach a photo
4. City Staff receive your request and fix the problem!
5. You get notified when the service request is completed.

You can also check out the latest community news, schedules and events.

## Key features

- Submit service requests with photos
- Track issue resolution status
- Receive completion notifications
- View community news
- Access schedules and events

## Recent user reviews (6 of 6)

All indexed reviews: https://appshunter.io/ios/app/ep311/id1511080441/reviews.md

### 1/5 — Terrible service with terrible delivery

*2025-02-02*

Filed a noise complaint which was updated 4 weeks later as no issue. My neighbors constantly are making noise playing loud music and I’ve filed over 12 complaints to which each issue has been “no issue” either 311 isn’t doing their job or tax payers money is being wasted. Terrible useless app which provides no change or resolution

### 1/5 — Features broken

*2023-04-06*

Cannot upload video or record audio for requests on the app.

### 1/5 — Ugh

*2023-01-25, version 3.11.0*

Cannot upload video or record audio for requests on the app, but it doesn’t matter because noise requests don’t get resolved anyways. Tired of everyone in El Paso leaving their dogs outside all day to bark nonstop. Something seriously needs to be done about this as it is a city-wide issue that i’ve witnessed in multiple neighborhoods. Outdoor dogs should not be allowed within city limits.

### 5/5 — Quick response

*2022-08-30*

I reported a pothole on a Wednesday night and it was already fixed by Monday … probably was fixed over the weekend.

They gave status changes through the process and I am very satisfied with the App and El Paso city response.

### 1/5 — Don’t Bother, no one responds to requests

*2021-10-19*

I have had a pothole on my street for weeks. Everytime I submit a request, it is closed within hours. No repairs, no comments. Just a driving hazard to show for it. No one checks requests, they just close them once they see them. No wonder this city is the way it is.

### 1/5 — No Response.   Useless

*2020-11-23*

Administration of app reports for repairs or concerns is worthless. Been a month trying to have street light fixed. 
Repair tkts are systematically closed before repairs.

## Frequently asked questions about EP311

### How do I report an issue with EP311?

To report an issue, you first need to create an account. Once logged in, you can submit a service request and attach a photo of the problem you've encountered.

### Will I be notified when my service request is completed?

Yes, EP311 provides notifications to keep you updated. You will be informed when the city staff have completed the service request you submitted.

### What kind of information can I find on EP311 besides service requests?

In addition to reporting issues, EP311 allows you to check out the latest community news, schedules, and upcoming events happening in the City of El Paso.

### What devices does EP311 support?

EP311 is available for iPhone and iPod devices. It is designed for iOS users.

### What is the age rating for EP311?

EP311 has an age rating of 4+. This means it is suitable for children aged 4 and above.

### How often is EP311 updated?

The latest version of EP311 is 3.12.0, and it was last updated on April 11, 2023. Updates typically include bug fixes and performance improvements.

### Does EP311 have ads?

No, EP311 does not contain advertisements. As a free utility app developed by the City of El Paso, it is ad-free.

### What is the user feedback on EP311?

EP311 has received a rating of 1.7 stars from 6 ratings. This suggests that users have had mixed experiences with the application.

## Version history (last 4 releases)

### 3.12.0 — 2023-04-11

-Bug Fixes
-New Select an Address for some Request Types

### 3.11.0 — 2022-09-23

Bug fixes and performance improvements.

### 3.3.0 — 2021-04-04

Bug fixes and performance improvements.

### 3.2.0 — 2020-11-13

No release notes.

## Apps similar to EP311

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [EPC Citizen Connect](https://appshunter.io/ios/app/epc-citizen-connect/id1367952439) | 1.3 (3) | Free | Utilities |
| [Texas Gas Service](https://appshunter.io/ios/app/texas-gas-service/id1000599640) | 1.9 (106) | Free | Utilities |
| [Honolulu 311](https://appshunter.io/ios/app/honolulu-311/id474923564) | 2.7 (35) | Free | Utilities |
| [Checkups V2](https://appshunter.io/ios/app/checkups-v2/id1533083579) | 2.0 (35) | Free | Utilities |
| [City of Pasco, AskPasco](https://appshunter.io/ios/app/city-of-pasco-askpasco/id1511087776) | 5.0 (6) | Free | Utilities |
| [Livly Hub](https://appshunter.io/ios/app/livly-hub/id1464225200) | 4.7 (13) | Free | Utilities |

## More apps by City of El Paso

- [Build El Paso Inspection](https://appshunter.io/ios/app/build-el-paso-inspection/id839388466)
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- [El Paso PD](https://appshunter.io/ios/app/el-paso-pd/id1183055811)
- [Sun Metro](https://appshunter.io/ios/app/sun-metro/id1188770493)
- [ESD Works For You](https://appshunter.io/ios/app/esd-works-for-you/id1450323566)
- [El Paso Public Libraries](https://appshunter.io/ios/app/el-paso-public-libraries/id1494352926)

All apps by City of El Paso: https://appshunter.io/developer/1183055810

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*