# Ephrata National Bank Mobile — user reviews > 38 indexed App Store user reviews of Ephrata National Bank Mobile by Ephrata National Bank, rated 4.60/5 from 1,357 ratings. - Source: https://appshunter.io/ios/app/ephrata-national-bank-mobile/id1631882080/reviews - App overview in markdown: https://appshunter.io/ios/app/ephrata-national-bank-mobile/id1631882080.md - Rating breakdown: 5★ 1,120 · 4★ 114 · 3★ 37 · 2★ 20 · 1★ 66 ## What do users think of Ephrata National Bank Mobile? Overall sentiment: negative **Pros** - 👍 User-friendly - 💡 Great financial tools - 🚀 Efficient Zelle integration - 👍 Friendly and professional customer service **Cons** - 🐛 Frequent mobile deposit issues - 🐛 Camera focus problems for mobile deposit - 🐛 Unreliable login and account access - 🐛 Disappearing transaction notes - 👎 Downgraded from previous app version - 👎 Clunky and less user-friendly navigation **Commonly reported bugs** - Frequent login failures - Inability to open the app - Delayed account updates **Most requested features** - Ability to view and download statements from the app - Instant transaction updates on weekends and holidays - Tablet-optimized app layout ## Newest reviews (12 of 38) ### 2/5 — Mobile deposit not great *2026-04-28* The camera wasn’t working consistently tonight. Sometimes it would just be black screen and I’d have to close and reopen the app. In one case, after I entered info and took pics of the checks, it finally said it can’t deposit them because of the daily limit of $6k. Why didn’t it tell me that as soon as I entered the amount? It’s also worth noting that they have a small number of actual reviews (at least that show up for me) and a lot of them are bad. But they apparently have a huge number of 5-star ratings bringing up the average. Seems fishy to me. ### 2/5 — They keep making it worse *2026-03-10* To be honest it’s not just the app, ENB has drastically gone down hill in the past few years. Customer service is not good. I showed up at a branch when snow was forecasted but we hardly got any snow. The roads were just wet, I went to the door after “opening hours” an employee came to the door and said we are delaying opening for weather. Why couldn’t he have invited me in and just helped me out? Not a “Home Town” bank any more. Ready to close my accounts and move on to a credit union. ### 2/5 — Can’t log in *2024-07-03* I’ve been locked out of my account forever despite calling in to get my password reset numerous times. I can log in immediately after I call and reset but never after that. How am I supposed to use the app if I can’t even get in? Setting up Face ID doesn’t help at all. How is my face an invalid login attempt? I don’t want to go through a reset process every time I just want to peek at my balance. I get being locked out after 3 tries or whatever, but it’s normal for that to reset after 24 hours so you can change your password or try again not years! ### 2/5 — Glitchy *2023-05-23* Often “unable to process at this time” or unable to do other things that are the purpose for having an app. ### 2/5 — Better than it used to be but still bad *2023-04-19* This version is better than the old version, but I still can’t view or download documents. Honestly the status of this bank’s online banking would have been a dealbreaker during mortgage shopping if I had realized it was so bad ahead of time. ### 2/5 — Meh *2022-12-05* Works fine, but it seems clunky & not as user friendly to navigate as the past app. I liked the way it was & I'm sure many others did too. Why does there seem to be an obsessive compulsion to keep upgrading everything in the digital world? The old adage of “if it ain’t broke, don’t fix it” -& it’s actually working well, could actually make our daily experiences more enjoyable and less stressful. Thanks ### 3/5 — Old Look vs new look *2022-12-01* Loved the old mobile site it was perfect , then you had to change it ! The new look is small on my iPad , hoping there will soon be an updated version more suitable for a tablet ### 1/5 — New app much worse than the old app *2022-11-24* I use ENB mobile banking on an Apple iPad. The old app (prior to ENB’s November 2022 online banking upgrade) was much better. It filled the iPad screen and was easy to read. The new app seems aimed at smartphone or smartwatch users. It is smaller, and will not fit the screen. Navigation in the new app (both PC and iPad) is more cumbersome. Upgrades and “improvements” are supposed to make life easier, not more difficult. ### 1/5 — Online banking *2022-11-19, version 7.20.1.9426* It doesn’t update accounts instantly and doesn’t work properly ### 1/5 — Downgraded *2022-11-17* Honestly the app was amazing but then they added all of these extra features and now I really don’t like it. I’ve heard a lot of feedback from others as well, they completely agree. Why would you put a cut off time for transfers at 4pm when prior to these new updates you could instantly transfer at any time? The other thing that really angers me is cashapp, venmo, etc transactions… on those apps they have an instant transfer option for a small fee and if you instantly transfer for a small fee the money no longer instantly transfers after 4pm into your account, therefore you just waste money. But before you could instantly transfer at any time and it would work!! Lastly the app was always updated with transactions even if they were pending.. if you had spent money it came out of the available balance… well try doing that on a Saturday and Sunday now.. the app doesn’t even update until the following business day. I was out shopping over the weekend and my bank account looked great Sunday night but that’s because nothing went through or even showed!! Come Monday it all came out.. like wth?? Go back to the old ways I HATE this. ### 1/5 — Crap *2022-11-17, version 7.20.1.9426* Crap ### 1/5 — New look is horrible. *2022-11-12, version 7.20.1.9426* New look of the online banking app is horrible. Way to much noise and space in the graphics setup. Stuff is everywhere with no continuity. ## Most critical reviews (10 lowest-rated) ### 1/5 — Mobile deposit *2026-07-23, version 7.110.0.17648* Mobile deposit is very aggravating, works sometimes. Most of the time it just gives you a black screen and tells you it can’t access camera. ### 1/5 — Glitchy *2025-12-03, version 7.93.0.15766* Mobile deposit rarely works the first try. Very frustrating that the only suggestion they have is attempting to retake the pictures/start a new deposit. ### 1/5 — Won’t focus *2025-10-03, version 7.93.0.15766* Mobile deposit doesn’t work ### 1/5 — Recent Updates Have Broken Mobile Deposit *2025-06-17* Mobile deposit on the app does not allow the phone’s camera to focus for a picture. Every upgrade this bank makes, breaks something else. ### 1/5 — huge downgrade *2025-02-26, version 7.71.2.13977* The old app was great. No complaints. But then they replaced it with an “upgrade” that has been a pain in the butt. Probably the biggest frustration is that you can no longer view and download statements from the app. You have to go on a browser for that. Also I’ve noticed that any memo I enter on a transfer disappears after it posts. So looking back and trying to figure out what’s what is extremely frustrating when the notes I originally wrote have vanished. ### 1/5 — Bad *2024-04-20* This app is completely trash every time I put my pass in it changes I know my passwords but it keeps saying it’s invalid. The second thing is it supposed to be able to use my face scan from my phone that doesn’t work at all every time they update the app it breaks something on my end. ### 1/5 — Terrible app *2023-06-16* You can never make a mobile deposit. It’s so frustrating being a part of a small town bank that doesn’t invest enough money into the operating systems. ### 1/5 — New mobile app *2023-02-01* The new mobile app is trash, I depended on mobile banking and you all have completely failed me as a customer with this “upgrade” I almost never had trouble before and now I have trouble with doing a mobile deposit more often than not, I am definitely looking for a better option! ### 1/5 — Terrible app!! *2023-01-02, version 7.20.1.9426* This is the worst app ever! I know others that are using it and hate it also. The old one worked great and this one just causes all kinds of problems. ### 1/5 — “Upgraded App” *2022-12-30* I would call it a downgrade. In fact, after 16 years with the Ephrata bank, this tipped me over the edge. This new app is extremely frustrating. I use Fulton Bank for business banking, and am now in the process of switching all my personal banking to Fulton as well. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Bank *2024-05-04, version 7.48.1.12252* Been with ENB for years. Great service and support! ### 5/5 — Good app *2023-12-12* This app is pretty impressive for a smaller community bank. It’s simple and easy to use. Zelle works very efficiently and it’s easy to set up. Bill pay is useful and not complicated. I have another account with Wells Fargo and the ENB app is just as good as that one. ### 5/5 — Newbies *2023-07-14* We are new customers. My family has dealt with ENB for years. We could not be happier with the service provided to us. 🙌 ### 5/5 — My on line banking review. *2023-04-16* There was some glitches when this on line program was last updated. ENB is a huge bank and the IT folks weathered through it well. I bank at another bank and this on line program is much, much easier to use. I also visit the Lititz and Denver branches and the tellers at both locations are just so friendly, patient, and professional. Thanks to all of you, I have been very comfortable with my banking needs at ENB. Please accept my sincere Thankyou for helping me these past three years ### 5/5 — Online banking *2023-04-13, version 7.29.1.10338* Easy to use. ### 5/5 — Awesome App! *2023-03-04, version 7.20.1.9426* Very User Friendly and Convenient! ### 5/5 — Customer service *2023-01-03* Great people they help you very well when you have a question Very good customer service ### 5/5 — Not a number at ENB! *2022-11-10* I have two businesses and two personal accounts with ENB. I have worked with six previous banks in my 25 plus years as a business owner. Hands down Ephrata National Bank provides the best service from the tellers, our business banker, online services, to drive through transactions and at the same time know me as a person. Not a number at ENB! ### 5/5 — Great Tools *2022-11-08* Really like the new app! It is easier to navigate and has a lot of financial tools that were missing in the last app! ### 3/5 — Hard to use *2024-04-17* Ephrata National Bank needs to take lessons on how to manage online banking from any other local bank. ENB makes online banking hard to do. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*