# Epic Elite — user reviews > 35 indexed App Store user reviews of Epic Elite by Subgen Inc., rated 2.45/5 from 69 ratings. - Source: https://appshunter.io/ios/app/epic-elite/id1485233951/reviews - App overview in markdown: https://appshunter.io/ios/app/epic-elite/id1485233951.md - Rating breakdown: 5★ 22 · 4★ 3 · 3★ 1 · 2★ 1 · 1★ 42 ## Newest reviews (17 of 35) ### 1/5 — app dosent work *2023-02-10, version 1.0.1* seems like they’re just giving up at this point theatre near me is slowly getting worn down with hardly any employees to upkeep ### 1/5 — Does not work on iPhone *2023-02-04, version 1.0.1* I have a 12 pro and this app only loads its first logo page and gets stuck there. It’s unusable. I uninstalled and reinstalled several times. I rebooted the phone. Nothing helped. I really wish Epic could take its app and website more seriously! Even when we go to the theatre we can’t always use the lobby machines to get tickets and apply credit to our Epic rewards account. Heavy sigh! ### 1/5 — Run while you still can!! *2023-02-04, version 1.0.1* I’ve been locked out of my account multiple times. Requested account, cancellation and refunds & have been ignored for about a year all while reaching out to multiple corporate managers. ### 1/5 — App not working *2023-01-14, version 1.0.1* According to the App Store there have been no updates in a year. The app doesn’t load and you can’t sign in online. Signed up and did not get my monies worth. Don’t waste your time. ### 1/5 — Epic Theatres is joke 🤡 *2023-01-10, version 1.0.1* y'all must be stuck in the 20th century not having a functional app in 2023 😏 not to mention you sell gift cards on your website but don't allow people to use them to pay for their tickets on there!! REGAL smokes y'all digitally ### 1/5 — App not working at all *2022-12-30, version 1.0.1* Bro, is this for real? Downloaded this app and all I get is a black screen. The previous app…EPIC Theaters, is down. And its been down for months. Says it can’t connect to the server. I can’t even send feedback through the app ### 1/5 — App doesn’t work *2022-12-28, version 1.0.1* I saw the ad for the app in an email from the movie theatre. The app doesn’t work - tried countless times and it gives you a connection error, to speak to customer service. Who would that be? ### 1/5 — Will not connect *2022-12-28, version 1.0.1* This app will not connect. It just says connection error please try again. Every other app and browser works fine with my phone! The old app stopped working all together and the website says my location has no show times ever! Every othe location the showtimes come right up. It’s only the one I want where I live that will not work. I can’t buy tickets or earn points so I guess I’ll just go to Regal Cinemas. Not happy! ### 1/5 — Another trash app by epic. *2022-12-10, version 1.0.1* Downloaded this because their other app don’t work. This one is more trash than the other. This one won’t even load. ### 1/5 — Do not sign up for this service!!!! *2022-11-11, version 1.0.1* TLDR: The app has been down for almost a month and is still being charged to people. And you are unable to login to cancel the subscription since it can only be done that way. The last time I was able to login to the app was October 23, 2022. I have the 12 movie a month double pass. I have had issues with the app before where it would not let you book movies or just showing zero shows at certain theaters but, now at least four other groups and myself are not even able to login on the app. I tried changing my password and still nothing. I tried reaching out through customer service and nothing. Tried reaching out on twitter and nothing. Attempted filling out the help request form and, you guessed it, nothing. I honestly feel that there is nothing worse than paying for a service you are not receiving. If I paid $100 a month for something and only used $2 worth of it I would not care that is my problem I made that decision. Now paying that same $100 and not even getting the opportunity to spend it all or even use none is a problem. For the icing on the cake, you are not even able to cancel your subscription unless you login on the app, which again whole reason I am here is that you are unable. Epic I am simply holding you accountable for what is happening. There is absolutely no way you do not know this is happening either. You need to fix this issue or shut it down and refund everyone owed. It is a great idea executed acceptably and maintained terribly. At the very least send something to your members so we know what is happening. ### 1/5 — Unable to login *2022-11-11, version 1.0.1* This app has not worked for two weeks! Every time that I or anyone I know with the subscription tries to sign in it says, “login denied” and there is no way to reach customer support. I don’t see the point of paying for a subscription that I cannot use. ### 1/5 — No longer an option *2022-11-06, version 1.0.1* Beware! I got an email this was only a beta program and is now suspended until Jan. My guess is they will raise prices. I am now trying to find a way to cancel my subscription so I will not be charged ### 1/5 — App stopped working. *2022-11-05, version 1.0.1* Tried to sign in to get tickets and it keeps telling me “error: login denied. ### 1/5 — Simply doesn't work *2021-12-04, version 1.0.1* For the love of god fix this app it's terrible. Half the time it just won't work. Says connection error or won't log you in, can't show you seats, etc. Never knows you're at the theatre unless you toggle location service on/off each time. I'm now at a point where the app is completely broken and says contact customer service, but they don't have any. Considering I'm paying $19.99/month this is unacceptable. ### 1/5 — Paid and won’t open *2021-08-27, version 1.0.0* I paid for this today to start going to the movies but app won’t even open when I click on a movie. Guess it’s another movie pass type deal ### 1/5 — Barely Functional *2021-07-04, version 1.0.0* This app is in serious need of work, companies with far less resources have had better apps than this. You are limited to only selecting movies 7 days out and yet this is the only way to use the elite membership and there are further limitations with accessing any account functions. If you want to cancel your membership with the app good luck as it just times out and doesn’t work. Epic would’ve been better served just adding their membership functions to the already existing Epic Theaters app. ### 1/5 — Give Me My Money Back *2021-05-16, version 1.0.0* For some reason the Epic Theatre near my house (Stuart) isn't supported by the app. No one at the theater knows this app exists. I’ve been trying to get a refund for the past two days, and no one from customer service has gotten in touch with me. I can't even cancel my subscription in the app. PLEASE either make this app work at my theatre or give me my money back!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Review *2025-01-09, version 1.0.1* Very disappointed as epic theaters is the only close and nice theater close to me and I wanted to get on this app for the monthly subscriptions but I downloaded it and it won’t open anything at all when I open the app. Worst app and definitely needs work. ### 1/5 — Epic is the worst *2024-04-28, version 1.0.1* Epic promised a new and updated subscription service over a year ago. Nothing. I so wish we had an AMC near by. ### 1/5 — Worst *2023-05-04, version 1.0.1* They said this would return in April and it is now may and customer service has never once responded to an email asking about this ### 1/5 — Trash *2023-04-07, version 1.0.1* The old app stopped working. So they launch this new one and it doesn’t even open. Just a blank screen. So much for all my rewards! ### 1/5 — Not working *2023-03-07, version 1.0.1* You just get a cover page and nothing else. ### 1/5 — Zero *2023-03-01, version 1.0.1* What is wrong with this app?! For the longest time has been non functional… ### 1/5 — Does not open *2023-03-01, version 1.0.1* Would love to be able to use it but the app does not seem usuable at the moment. The opening screen appears saying epic elite but it does not load at all. I left it open and eventually it just times out. ### 1/5 — Not ready for prime time *2023-03-01, version 1.0.1* I can’t get it to open at all in iOS 16. Always times out with a connection error. ### 1/5 — Doesn’t work at all *2023-03-01, version 1.0.1* Received an email today saying the New App is up and to download it. So I did. Just a blank screen when opened. Nothing works with their new app. So, I tried to contact their app support online… again a blank screen. Their own support website is down. Not sure what’s going on with EPIC, but they are losing me as a customer with failed apps, unable to purchase tickets in advanced, unable to reach anyone for help or answers, food violations at the local theater, and so much more. Why would I stay or give my business to such a poorly run and slowly failing company? ### 1/5 — Doesn’t even open 🤯 *2023-03-01, version 1.0.1* Just received an e-mail glorifying the new app, so what does one do? Naturally, I download it with anticipation and excitement! Womp womp, the app doesn’t even open. After hanging on the launch screen for an eternity I swipe to go back to what I was doing, swipe back to this app and low and behold — I received a technical issues notification! Wow… If your going to launch something new and you send out emails announcing it, for goodness sakes, test it first! 🤦🏾‍♂️ ## Most praised reviews (6 highest-rated) ### 5/5 — Great value! *2022-07-11, version 1.0.1* I bought the pass, 12 movies for 2 people per month for $39.95. It has already paid for itself. They need to have more instructions on how to use it because everybody that’s been complaining about it just doesn’t know how to use it. You purchase your tickets in the app and then when you get to the location of the theater you can check in on the app for your movie. Then you need to go to the kiosk or desk, it should have your confirmation number in the app, and you can just type it in to retrieve your tickets. Print them off and then go enjoy your movie! I hope this helps! I tell everyone about Epic Elite! It’s a great way to be able to see all the movies you want to see at an affordable price! ### 5/5 — Epic Theaters *2021-06-09, version 1.0.0* The app is Very quick, organized and easy to access I love it as well as the theater! ### 5/5 — Epic theater *2021-01-15, version 1.0.0* Love u guys...the best chain!!! ### 3/5 — Not any format *2022-07-08, version 1.0.1* When signing up for the Elite program is clearly says any show, any format, any time. They lie. This program, while still a good value, does not include showtimes for the XL format theaters. ### 3/5 — Still glitchy *2021-04-24, version 1.0.0* The app needs a lot of work. There are times that the barcode ticket doesn’t appear for admission. ### 2/5 — Account links *2021-03-26, version 1.0.0* It would be great if we could link accounts to make reservations all together. This would maximize theater booking while still adhering to cdc social distancing guidelines. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*