# Epic Merge: Magic Puzzle — user reviews > 26 indexed App Store user reviews of Epic Merge by Masal Games, rated 4.50/5 from 162 ratings. - Source: https://appshunter.io/ios/app/epic-merge-magic-puzzle/id1621254953/reviews - App overview in markdown: https://appshunter.io/ios/app/epic-merge-magic-puzzle/id1621254953.md - Rating breakdown: 5★ 131 · 4★ 12 · 3★ 5 · 2★ 5 · 1★ 9 ## Newest reviews (6 of 26) ### 2/5 — The gem bank won’t open *2024-05-12, version 0.29* I like the game. It’s a bit different from the other merge games. But it’s not my favorite. The gem bank gets full and you are supposed to be able to open it and buy the gems. But I click on the bank and the screen just stops. It’s like it’s trying to respond but the middle of the screen just spins and you have to close and reopen but never get to buy the gems. I keep waiting for it to be fixed and yet, nothing. ### 2/5 — No help function in-game? *2024-04-05* I’ve only been playing for 3 days. I decided that today would be the day I bought the package for removing videos. I don’t have any issues with Watching them and Do get the rewards so that bug was fixed. It’s not cheap. I can’t find the offer anywhere. Huh. I went to the settings and clicked on the Help button. Nothing Happened. I wanted to ask customers service where that offer went. It seems there is No CS. Don’t guess I will be purchasing Anything after all. I won’t spend money if there’s no one around to ask for help. It’s a shame cause I really enjoy this game. I did love the Mine idea (Rather than pollute my board with numerous mines,that honestly never get used after structure completion) it puts All mining items in one place. After using the mine a few times I realized I really Didn’t like it that much. I don’t much care for the check marks next to items that Could be used for the boat. I don’t do that. I was mad that it forced me to Clear Fog in the beginning but after a few levels it stopped doing that. Not super excited on the way tiles get cleared by the each, since there is no way to designate Which area the orbs go to. All in all it’s a super cute and fun game. Without CS though it’s not one I’m gonna spend money on until that issue is resolved. I’m probably going to uninstall as the mine concept is just not my thing ### 2/5 — Froze *2024-03-28* I didn’t even get far into it the part about merge the big round white of light light blue diamonds …it doesn’t even register my finger touch I’ve closed out and reset my phone but still please fix bug it was interesting when I was playing just trying to bring attention to it ### 2/5 — Fix the bugs *2022-12-31* Please, fix the bugs finally. Event doesn’t work and it's still Halloween. ### 2/5 — Game *2022-08-28, version 0.13* On,y giving it two stars ..one because it is TO DEMANDING 😡.. it does not let the player play and remove the clouds when they want .it’s not fun .being forced to do something . Please change it .and then I will give it more stars , and it’s a fun game. ### 3/5 — Chaos *2022-08-11, version 0.13* When objects are mined and chests are opened, they should automatically go where others of its kind are kept. The map is too big to be constantly shifting things around putting them where they belong and it’s highly frustrating. One other alternative is to “long hold” an object and have the option to magnetize all of its kind to settle next to it. The game Kuya does that and it’s an awesome rare feature. ## Most critical reviews (10 lowest-rated) ### 1/5 — Anya *2024-04-23, version 0.28* Too many glitches. Too bad looked like a cute way to destress. ### 1/5 — Unable to play *2024-04-19, version 0.28* The tutorial was in and it wants me to merge 3 diamonds but I’m unable to grab the diamond it’s pointing at and moving the other two still doesn’t work it wants me to move the one it’s pointing towards but I can’t Ive tried everything including installing and uninstalling and re-installing ### 1/5 — Aggravated *2024-02-20, version 0.28* Watched video to receive free stuff and when I attempt to claim free stuff after video has been watched the screen keeps freezing and i have to restart game to try and play. ### 1/5 — Blank cells *2023-06-04, version 0.22* Nothing to merge. All cells are blank ### 1/5 — Écœurée *2023-04-24* Je suis écœurée, ça fait des mois que je joue à ce jeu et là il ne voulait plus chercher j’ai voulu le désinstaller et le re installer pour que je puisse y jouer et là toute ma progression a été annulé je dois repartir à zéro!! Je suis trop en colère!!!! Sérieux ça fait des mois que j’y joue!!!! Et j’ai tout perdu! ### 1/5 — Язык *2023-01-12* Язык русский написали. А в игре его нет. Русофобия и тут ### 1/5 — Problems *2022-10-03, version 0.15* I tried to play this but it wouldn’t open ### 1/5 — Try updating again developers *2022-09-15, version 0.15* Won’t load after current updates ### 1/5 — Unable to load *2022-08-25, version 0.13* Couldn’t even get passed the loading screen. Would get to 98% then stop ### 2/5 — $ *2024-05-12, version 0.29* If you’re playing this game to make money all you’re making is a big mistake! Don’t ## Most praised reviews (10 highest-rated) ### 5/5 — Love the new update *2022-09-20, version 0.15* One of the best merge games ! ### 5/5 — Characters & World building are great.. *2022-08-07, version 0.13* One of the better merge games out there for sure. World gets bigger and interesting with new discoveries and you get to meet the classic historical characters. Story is interesting, gameplay is fun and art is cool. Need more events. Good job 👍🏼 ### 5/5 — Very fun & unique *2022-07-29* I just love this game. Not forcing any ads. Very fun like any other merge game but with a unique style. Liked the civilisation angle & historical hero design. Mining, tools healing & boat system are also different but better than others sandbox games. I wish that devs had provided more energy to play. I keep running out of energy very quickly. Other than that, this game is really good & has fun little story as well. Recommended to everyone! ### 5/5 — Collect Heroes and Build Historical Monuments *2022-07-29* I really like the civilisation aspect of this merge games. There are lot of merge games out there but this looks promising. Art is good, theme is interesting, story is funny and merging is fun. In future, expecting some good events. It would be nice if they give more free energy. Overall a fun and addictive gameplay! ### 4/5 — Don’t understand *2023-04-10* In the event there is a prize with a ? I received nothing? Good game but please sort this ### 3/5 — a fun game but there's bugs that need to be fixed *2024-04-22, version 0.28* so far i like the game a lot BUT there's a glitch that needs to be fixed i can't complete a tutorial to instantly build a building but there's no building for me to move the squirrel to pls fix it won't let me continue playing until i finish the tutorial ### 3/5 — Play *2024-04-16, version 0.28* Boring ### 3/5 — No help function in-game? *2024-04-03* I’ve only been playing for 3 days. I decided that today would be the day I bought the package for removing videos. I don’t have any issues with Watching them and Do get the rewards so that bug was fixed. It’s not cheap. I can’t find the offer anywhere. Huh. I went to the settings and clicked on the Help button. Nothing Happened. I wanted to ask customers service where that offer went. It seems there is No CS. Don’t guess I will be purchasing Anything after all. I won’t spend money if there’s no one around to ask for help. It’s a shame cause I really enjoy this game. Love the Mine idea. Rather than pollute my board with numerous mines (that honestly never get used after structure completion) it puts All mining items in one place. I don’t much care for the check marks next to items that Could be used for the boat. I don’t do that. I was mad that it forced me to Clear Fog in the beginning but after a few levels it stopped doing that. Not super excited on the way tiles get cleared by the each, since there is no way to designate Which area the orbs go to. All in all it’s a super cute and fun game. Without CS though it’s not one I’m gonna spend money on until that issue is resolved. ### 3/5 — No help function in-game? *2024-03-31* I’ve only been playing for 3 days. I decided that today would be the day I bought the package for removing videos. It’s not cheap. I can’t find the offer anywhere. Huh. I went to the settings and clicked on the Help button. Nothing Happened. I wanted to ask customers service where that offer went. It seems there is No CS. Don’t guess I will be purchasing Anything after all. I won’t spend money if there’s no one around to ask for help. It’s a shame cause I really enjoy this game. Love the Mine idea. Rather than pollute my board with numerous mines (that honestly never get used after structure completion) it puts All mining items in one place. I don’t much care for the check marks next to items that Could be used for the boat. I don’t do that. I was mad that it forced me to Clear Fog in the beginning but after a few levels it stopped doing that. Not super excited on the way tiles get cleared by the each, since there is no way to designate Which area the orbs go to. All in all it’s a super cute and fun game. Without CS though it’s not one I’m gonna spend money on ### 3/5 — Freezes *2024-03-25, version 0.28* To open gem bank or the extra free things always freewheeling up the game. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*