# EPOS Connect — user reviews > 121 indexed App Store user reviews of EPOS Connect by EPOS GROUP AS, rated 2.50/5 from 110 ratings. - Source: https://appshunter.io/ios/app/epos-connect/id1531293584/reviews - App overview in markdown: https://appshunter.io/ios/app/epos-connect/id1531293584.md - Rating breakdown: 5★ 35 · 4★ 4 · 3★ 4 · 2★ 8 · 1★ 59 ## What do users think of EPOS Connect? Overall sentiment: negative **Pros** - 👍 Easy to navigate - 🚀 Good connectivity - 💡 Ability to change listening modes - 🔋 Nice battery life **Cons** - 🐛 App crashes or freezes - 🐛 Fails to detect connected headsets - 🐛 Buggy firmware updates - 🐛 Limited functionality - 🐛 Slow and unresponsive - 🐛 Compatibility issues with newer headsets **Commonly reported bugs** - App unable to connect to paired headsets - Settings not saving properly - Firmware update process unreliable - Compatibility issues with iOS and Windows - Frequent disconnections and pairing problems **Most requested features** - Add support for more headset models - Improve app performance and stability - Implement dark mode - Add EQ and sound customization options - Allow installation on multiple devices ## Newest reviews (16 of 121) ### 3/5 — Mittelprächtig *2025-10-13, version 2.3.2* Die App startet sehr langsam und es fehlt ein EQ für mein Epos 1071T ANC. :/ ### 2/5 — App Needs Work *2025-09-21* The products themselves are great, but the app is slow and buggy. I also don’t like that it can only be installed on one device at a time. I use more than six Apple devices, and it would be far more convenient to have the app on all of them—allowing me to adjust the equalizer and settings directly on whichever device I’m using, instead of having to go back to my phone every time. The app really needs some work. The hardware is clearly designed for enterprise use, and in today’s world where most companies follow some form of hybrid work schedule, it’s frustrating to deal with extra, tedious steps just to change a simple setting. The app should feel smoother, more intuitive, and more convenient. Users shouldn’t have to overthink or tinker so much just to adjust a headset or pair of earphones. **Developer response:** Thanks you for your detailed feed-back. This is appreciated and helpful for EPOS to fully understand the users of our products. ### 3/5 — no gtw 270 hybrid support *2025-07-16, version 2.3.1* please gtw 270 hybrid ### 2/5 — Application de paramètres excessivement lent *2025-05-22, version 2.3.1* Je trouve que ce casque a une qualité audio excellente et le micro est vraiment très bien. Par contre au niveau application pour paramétrer le casque c’est excessivement lent. Ce n’est absolument pas normal pour un casque avec ce niveau de prix. EPOS IMPACT 1060T ANC ### 2/5 — Enttäuschend *2025-04-01, version 2.3.1* Die App zeigt nicht den Ladezustand des MB660 an. Auch ist enttäuschend keinen Zugriff auf die Equalizer Funktion zu haben ### 2/5 — EPOS 660 *2024-12-28* It initially connected and everything was fine. I could access the limited control features like bass, voice, etc. Since the third use I haven’t been able to connect to the app even though the headphones and phone are connected. The lower end TOZO brand even has a better app (functionality and features). I think it should be a lot better. **Developer response:** Thank you for the feedback. We investigate the possible reason for connection issues with ADAPT 660 and ensure to look into any possible improvement. ### 2/5 — I have to re-pair to my iPhone whenever I want to use this app *2024-12-06* I have the Adapt 660 headphones which work well but getting the EPOS connect app to recognize them is a hassle. My iPhone 15 pro will be connected to the headphones and will play music fine. I then open the Epos connect app and the app can’t find the headphones (it’s obviously connected given that I can hear music). The only way around this is to delete all connections on my headphones and delete the Bluetooth connection from my phone then launch the app and re-connect. After that point, the app connects to the headphones and I can use it but it’s such a hassle I rarely would use it. The app is also pretty limited in terms of features and usability but I can deal with that. I am using the latest version of the app and firmware for the headphones and have tried restarting all devices multiple times. **Developer response:** Thanks for your detailed feed-back and we are sorry, that you experience this kind of problems. We will investigate the possible reasons and provide a solution as soon as possible. ### 2/5 — Most Features Don’t Work *2024-12-02* Can’t change any settings. Constantly getting the refreshing icon on all settings screen such as ANC. It does show as connected to my 1060 ANC headset and I can see it’s connected in Bluetooth settings and working. **Developer response:** We are sorry to hear that you have a negative experience with our product. I see, that you use the latest version of the app and I understand, that the headset is connected all the way to the app. You may download EPOS Connect from eposaudio.com and install it on your desktop and update your headset. ### 1/5 — Only limited connectivity *2024-11-18, version 2.2.5* Connectivity to Epos 560 Headset works only one out 50 attempts. If at all… Very frustrating. I used the Sennheiser business products for my company but with EPOS I have to switch the supplier. ### 1/5 — Cannot find the connected headset *2024-10-16, version 2.2.5* Just waiting and waiting for the eternity and the headset is not found even though it is connected to my iPhone and it can payback music. ### 3/5 — Nightmare firmware update *2024-08-22* It says it takes about 20mins. However it gets stopped many times in the middle even I follow the instructions to keep the app in front, keep my phone close to headset and I even disabled screen sleep. And the update is way slower than it says… it took me totally 8 hours now the progress bar shows 70%. Sign… **Developer response:** We are sorry to hear that you had a negative experience with our product. We appreciate your feedback and will work hard to improve our services. Please visit https://www.eposaudio.com/en/dk/support/knowledge-base for advice. Thanks ### 2/5 — Needs dark mode *2024-08-08* Doesn’t have a dark mode so not accessible. Pretty limited use for the app, I was hoping it would provide more features or controls, but pretty much only good for easy access to user manual. **Developer response:** We appreciate your feedback and will work hard to improve our services. ### 1/5 — Bad connectivity and worst app *2024-08-08* Their app is not able to connect with the device and also sometime stop working when we are in the call I will not recommend them **Developer response:** We are sorry to hear that you had a negative experience with our app. We appreciate your feedback and will work hard to improve our services. Please contact our support team at https://www.eposaudio.com/enterprise/software/epos-connect-app/support and they will assist you. Thanks ### 1/5 — Unable to use settings in iPad app *2024-08-06, version 2.2.3* I can’t see the options for settings in the iPad app, they go offscreen or are not visible at all. I can’t change volume of voice prompts making the headset unusable for me ### 1/5 — Impossible to use *2024-08-02* It has to be one of the most difficult (rather impossible) to use headphones. I have paired the headphone to two phones and it only works for one phone and not the other. Support/helpdesk is nonexistent. Very frustrating. **Developer response:** We are sorry to hear that you had a negative experience with our app. We appreciate your feedback and will work hard to improve our services. Please contact our support team at https://www.eposaudio.com/enterprise/software/epos-connect-app/support and they will assist you. Thanks ### 1/5 — Epos finden *2024-07-20, version 2.2.3* Не могу найти свои наушники,все сделал по инструкции! ## Most critical reviews (10 lowest-rated) ### 1/5 — Epos H6pro *2026-07-09* Purchased the Epos H6pro Wireless years ago assuming I could update and connect my headset to this app however it doesn’t even support all of their other devices that are still currently available. Amazing design just wish I could fix my audio like they said you are able to but I can’t. **Developer response:** Thanks for your feed-back. EPOS Connect mobile is designed to support Bluetooth headsets for enterprise use. Gaming headsets like EPOS H6Pro are supported by EPOS Gaming Suite for Windows - it can be downloaded from here https://www.eposaudio.com/gaming/gaming-downloads. ### 1/5 — App is a complete failure *2026-04-07, version 2.4.2* I love the ear buds, hate the App ### 1/5 — Probably the worst app I’ve ever used *2026-04-02* I have never used an app before where NOTHING works. There has never been a single time over a year that I have been able to do anything seamlessly: connecting, updating, changing headphone settings, etc. Everyone else can make a functional app. Fire the developers and start over. **Developer response:** Thanks for your feed-back. We’re sorry to hear about your experience and understand how frustrating this must be. Reliable connection and headset management are fundamental, and it’s clear we’ve fallen short for you. Your feedback has been shared with our development team. If you’re open to it, our support team would appreciate the chance to assist at https://www.eposaudio.com/support with details about your device and iOS version. ### 1/5 — No support *2026-02-12, version 2.4.1* Sent email and contacted bec app is non functional. No support several weeks in ### 1/5 — Bad software *2025-09-30, version 2.3.2* I have constant, every day issue’s with the headset. It is connected with laptop and I-phone. Yet 50% of the time. It does not pick up the phone call, or if it does pickup, people don’t hear more. Same with Teams, one call it works fine and the very next call, people can’t hear me. Extremely annoying. Also other colleagues with same headset, have similar complaints. After a windows update, often things get worse… :-( ### 1/5 — Leider überflüssig *2025-04-10, version 2.3.1* Das Headset EPOS 460T ist mit dem iPhone verbunden. Dieses wunderbare Stück Software findet es leider trotzdem nicht. ### 1/5 — Appareil connecté mais ne fonctionne pas sur iPhone *2025-04-09, version 2.3.1* Franchement c’est usant. Je n’ai jamais mis une étoile mais j’ai un casque qui ne sert à rien sur mon téléphone. L’ordi fonctionne ### 1/5 — Seems very buggy. Not at all user friendly. *2025-04-02* It connects sometimes, but unable to change any settings. **Developer response:** Thanks for your feedback. We are sorry for the bad experience you have had. Please update your review with the headset type and we will investigate the issue. ### 1/5 — Findet die Kopfhörer nicht *2025-04-01, version 2.3.1* Sucht und findet nichts - können andere Hersteller besser ### 1/5 — Absolut umständlich *2025-01-11, version 2.2.5* Die App verbindet sich nicht mit dem 360 Bluetooth-Headset. Keine Chance, auch nach Firmwareupdate über den PC nicht möglich. Unbrauchbar. ## Most praised reviews (10 highest-rated) ### 5/5 — Being able to change listening modes is insane *2025-12-03, version 2.4.0* The app is easy to navigate through ### 5/5 — EPOS *2024-11-14, version 2.2.5* Good products and nice to use as long in meetings ### 5/5 — Tut was sie soll *2024-08-13, version 2.2.3* Topp, gute App. ### 5/5 — Best headphones ever!!! *2024-07-27* Michelle B. got them for my wife and her cousin, and me. I’m in love! Best headphones I’ve ever had! **Developer response:** Thanks for your nice review. We are happy that you like and enjoy our products. ### 5/5 — Nice app *2023-12-01, version 2.2.2* - Good connectivity. ### 5/5 — Better than previous version *2023-10-31, version 2.2.1* App works as design and paired with Impact 1060 ANC flawlessly. ### 5/5 — language *2023-05-02, version 2.1.0* How to change language? ### 5/5 — Finally works with the Epos 560 *2022-07-01, version 2.0.4* Until recently the only way I could change settings on my Epos Adapt 560 was through the desktop app. I can now connect to this app, which is more convenient. Lots of settings and pretty stable for me. My only wishlist item now is an EQ to adjust the sound profile please! ### 5/5 — Does what It nerds to do *2022-06-09, version 2.0.3* Straight to the point app that works well with their new headphones. ### 5/5 — Au top *2021-10-21, version 1.2.0* Parfaite Dommage qu’elle ne supporte que le modèle Epos Sennheiser ADAPT660 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*