# EQ Share Plans — user reviews > 133 indexed App Store user reviews of EQ Share Plans by Equiniti, rated 1.30/5 from 15 ratings. - Source: https://appshunter.io/ios/app/eq-share-plans/id1575218981/reviews - App overview in markdown: https://appshunter.io/ios/app/eq-share-plans/id1575218981.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 13 ## What do users think of EQ Share Plans? Overall sentiment: negative **Pros** - 👍 Easy to use interface - 📊 Clear display of investment information - 🔐 Biometric login options available - ⚡ Fast performance when logged in - 💼 Convenient for managing share plans - 🎯 Simple navigation and layout **Cons** - 🚫 Persistent login failures and errors - 🔄 Repeatedly forgets stored login credentials - ⏱️ Frequent unexpected logouts - 🔐 Biometric settings not retained - 🐛 App crashes on launch or during use - ⚠️ Limited company support in database - 📉 Missing critical account features - 🔗 Inconsistency between app and website - ❌ Unable to withdraw funds through app - 🔌 Connection timeouts and errors - 🎨 Outdated design and low-budget appearance **Commonly reported bugs** - Login credentials not accepted despite being valid on website - App freezes when entering login details - Repeated account lockout warnings - Password reset not syncing between app and website - Face ID and PIN settings cleared after logout - App crashes on landing screen - Charts fail to load reliably - App crashes when clicking 'SIP Planner' - Stock prices lag behind market values - Session timeout errors during normal use - Unable to login after app updates - App won't open or instantly closes **Most requested features** - Add two-factor authentication (2FA) - Support for additional companies (GSK, AstraZeneca, Rolls-Royce, Howdens, HP, etc.) - Persistent biometric login storage - Withdrawal functionality in app - Display account numbers and fund withdrawal information - Real-time stock price updates - Integration with Shareview platform - Improved login persistence across sessions - Skip 'Start Now' page on app launch - Feature parity with website version ## Newest reviews (12 of 133) ### 4/5 — Great app *2026-06-23, version 2.120.16* Really easy to use ### 1/5 — Can’t even log in *2026-05-26, version 2.116.0* Rubbish. Can’t log in even after resetting password ### 1/5 — Never worked once *2026-04-12, version 2.116.0* I’ve tried multiple times over a few months and never actually managed to login to this despite resetting password. Rubbish. I’ve never complained about an app before….. ### 1/5 — Disappointed *2026-04-09* I thought this would be the app that is compatible with the EQ Shareowneronline website but I guess not. Therefore this app is of no use to me. **Developer response:** Thank you for your feedback and apologies for the disruption caused by this. A recent issue affected login sessions after an update, which led to repeated reinstall prompts for some users. This has now been addressed, but if you’re still seeing problems, please update the app and try again. If needed, contact socialmedia@equiniti.com and we’ll support you directly. ### 1/5 — Not working *2026-03-19, version 2.116.0* Keeps kicking me out of app still not fixed! ### 1/5 — Thrown out the app constantly *2026-03-14, version 2.116.0* Keeps kicking me out the app constantly logging me out ### 1/5 — Update fault *2026-03-13, version 2.116.0* Poor …. Requires you to reinstall the app time and time again… very poor ### 1/5 — Rubbish *2026-03-13, version 2.116.0* Was ok till the recent update now you can’t even log in. ### 1/5 — Not great *2026-03-13, version 2.115.14* Won’t work at all after the last update ### 1/5 — Error occurred *2026-03-13, version 2.115.14* I have had no issues with this app until today. I’m waiting on shares to drop down, I receive an email telling me I have a document to view. Open the app it forces me to update and now there is an error occurred and won’t log me in!! Great work ### 1/5 — App broken *2026-03-13, version 2.115.14* Keeps saying error occurred and won’t log me in ever since I updated the app ### 1/5 — Not much use. *2026-03-13, version 2.115.14* App will let you see your holdings but won’t let you send any instructions. App has just updated 13/03/26 and now I can’t log in. Error occurred please try later. Not of any benefit to having an app that doesn’t offer anything. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not useful *2026-08-21* As other have said, the app is useless. First question is to select your company but the company that I have shares in is not listed. So I’ve got to use the website, which is not mobile optimized so that’s also useless. I’ll just transfer the shares to a real broker and not this Temu broker. ### 1/5 — Terrible app *2026-07-30* I have tried logging into this app 8 times and it won’t allow me to get to my profile. I have uninstalled it 3 times, I have put in the right information. When. I made the app I allowed face recognition it’s never done it since I installed it that way. Absolute scam, I will be not using this service again if I’m never going to get access ### 1/5 — Loggin on? *2026-07-24, version 2.120.16* Won’t even let me log in! Useless app! ### 1/5 — This is the most frustrating app I have every used *2026-07-21* Tried to get in this time but keeps taking me back to the same screen Choose how you log in Asks me to register again and again This time it probably worked for the longest time BUT And it’s thrown me out again and again and again One of the worst apps ever Throws me out every so often and I have to register again and again and again Why they cannot fix this problem I do not know It allows you to get limited information about your account but does not give any vital information about how to withdraw funds or account numbers. Worst of all I have to keep registering as the app throws me out every few months. No not much good STILL ASKING ME TO REGISTER AGAIN AND AGAIN. Use it for a few week - register again WHAT IS WRONG WITH THE DEVELOPERS OF THIS APP????? **Developer response:** We appreciate your review and understand the concerns around the sign-in process. Recent updates have been implemented to streamline access while preserving the robust security measures that protect participant data. We believe these changes have led to a much better user experience. Thank you again. ### 1/5 — Just when I thought it was working smoothly *2026-07-11, version 2.120.16* Asks me to register again and again This time it probably worked for the longest time BUT And it’s thrown me out again and again and again One of the worst apps ever Throws me out every so often and I have to register again and again and again Why they cannot fix this problem I do not know It allows you to get limited information about your account but does not give any vital information about how to withdraw funds or account numbers. Worst of all I have to keep registering as the app throws me out every few months. No not much good STILL ASKING ME TO REGISTER AGAIN AND AGAIN. Use it for a few week - register again WHAT IS WRONG WITH THE DEVELOPERS OF THIS APP????? ### 1/5 — Useless *2026-07-08, version 2.120.16* Doesn't work, reset password and despite all correct credentials it doesn't log in even after reinstalling app ### 1/5 — Requires improvement *2026-07-04, version 2.120.16* Such a bad app, doesn’t remember your credential and you have to log in every single time, using: DOB, NIN, etc. ### 1/5 — Dire *2026-07-01, version 2.120.16* A 4 year old to have designed a better app than this. Regularly I have to resign back in, just as regularly the app says we cannot process your request at this time. Honestly it’s 2026, sort this app out, make it reliable and easy to use because currently it’s not. ### 1/5 — Unable to log in *2026-06-20, version 2.120.16* Since the update, it won’t let me log into my account despite my details being correct ### 1/5 — Constantly asking to sign in *2026-06-03, version 2.116.0* For years this app has had the same issue. Signs you out, app doesn’t remember any sign in details. You have to sign in, set up pin and enable facial recognition over and over again. Super frustrating ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-08-09, version 2.120.16* Easy to use everything as a glance ### 5/5 — Ju *2026-07-30, version 2.120.16* Great app,so easy to use. ### 5/5 — Mr *2026-07-24, version 2.120.16* Good and safe app ### 5/5 — Easy to see all my info *2026-07-21* Love this app. I can keep track of my investments in a click of a button. Simple and easy to use. ### 5/5 — Great app *2026-07-09, version 2.120.16* Easy to use ### 5/5 — Fantastic App *2026-07-03, version 2.120.16* This app is incredibly reliable and excellent for keeping me up to date with my investments a truly awesome app! ### 5/5 — Great app *2026-06-29, version 2.120.16* Good app. Much more stable now. Very straightforward to see my share at a glance ### 5/5 — Good *2026-06-19, version 2.120.16* Very good ### 5/5 — Good *2026-01-21* Login details aren’t forgotten anymore and I’m now able to view the charts again. Much better after latest updates. **Developer response:** We appreciate your review and understand the concerns around the sign-in process. Recent updates have been implemented to streamline access while preserving the robust security measures that protect participant data. We believe these changes have led to a much better user experience. Thank you again. ### 5/5 — And yet again Still not fixed *2026-01-05* And it’s thrown me out again and again and again One of the worst apps ever Throws me out every so often and I have to register again and again and again Why they cannot fix this problem I do not know It allows you to get limited information about your account but does not give any vital information about how to withdraw funds or account numbers. Worst of all I have to keep registering as the app throws me out every few months. No not much good STILL ASKING ME TO REGISTER AGAIN AND AGAIN. Use it for a few week - register again WHAT IS WRONG WITH THE DEVELOPERS OF THIS APP????? **Developer response:** We appreciate your review and understand the concerns around the sign-in process. Recent updates have been implemented to streamline access while preserving the robust security measures that protect participant data. We believe these changes have led to a much better user experience. Thank you again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*