# EquateAccess — Multi-factor authentication

> Multi-factor authentication companion app for equity compensation platforms. (iPhone/iPad app by Equatex AG.)

- Source: https://appshunter.io/ios/app/equateaccess/id1590978658 (this page in markdown: same URL + `.md`)
- Developer: [Equatex AG](https://appshunter.io/developer/951722876)
- Category: Productivity, Utilities
- Price: Free
- Rating: 1.30/5 from 170 App Store ratings · 184 written reviews indexed
- Age rating: 4+
- Requires: iOS 14 · 46 MB
- Languages: American English, Croatian, Czech, Danish, Dutch, French (France), German (Germany), Greek, Hungarian, Indonesian and 12 more
- Released: 2021-11-11
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/equateaccess/id1590978658/reviews.md

## What is EquateAccess?

EquateAccess is the companion security app for EquatePlus, the equity compensation platform offered by Computershare and Equatex, part of the Computershare Group.

EquateAccess provides multi-factor authentication (MFA) that simplifies your login and protects your EquatePlus account with an additional level of security.

How it works:
When your account is ready to begin using EquateAccess, you will receive an invitation to download the app. Once downloaded, follow the simple instructions to register it to your account.
After completing the easy setup, you will be prompted to scan a QR code each time you log in. Use EquateAccess to scan the code and authorise the login on your mobile device using Face ID, Touch ID, or by entering your EquateAccess PIN.

Requirements: 
• EquateAccess requires your mobile device’s camera to scan the QR codes. Please be sure to grant permission to the app when prompted.
• The enhanced login must be configured for your company. Make sure you have received an invitation before installing EquateAccess.

## Key features

- Multi-factor authentication (MFA)
- QR code scanning for login
- Biometric authorization (Face ID, Touch ID)
- PIN authorization
- Account security enhancement

## Chart rankings

- #171 in Top Free · Productivity (US App Store)

## What do users think of EquateAccess?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🔒 Secure authentication

**Cons**

- 🐛 Frequent crashes
- 🔒 Overly complex authentication process
- 👎 Unreliable QR code scanning
- 🤔 Unnecessary separate app
- 🤯 Lack of customer support

**Commonly reported bugs**

- QR code scanning not working
- Login process repeatedly fails
- App resets after initial setup

**Most requested features**

- Allow manual entry of authentication codes
- Integrate with existing authenticator apps
- Provide alternative login options

## Recent user reviews (10 of 184)

All indexed reviews: https://appshunter.io/ios/app/equateaccess/id1590978658/reviews.md

### 1/5 — Scan

*2026-08-07, version 3.1.0*

What am I supposed to scan?

### 1/5 — Pointless

*2026-08-07, version 3.1.0*

The website told me to download this app.  Thinking it would give me more convenient way of managing my account, I downloaded it.  But turns out it’s just an Authenticator to log onto the website (ps, which is also absolutely awful).
The company has missed a trick here.

### 1/5 — Mandated custom MFA

*2026-08-06, version 3.1.0*

I use a lot of websites that require me to set up MFA, all of which use industry standard mechanisms meaning I just set up an OTP in my chosen password manager. Now I’m forced to use an app on my phone that requires me to scan a QR code but I can’t scan a QR code in my phone browser using the custom app on my phone.

### 1/5 — The most brittle security app I’ve ever seen

*2026-08-05, version 3.1.0*

Trying to register a new device when you still have access to the old device is pretty much impossible.  It’s junk

### 1/5 — Really stupid

*2026-08-05, version 3.1.0*

Since they introduced this Authenticator I have been repeatedly locked out of Equateplus and it asks me to scan some QR code and I have no idea which QR code.

### 1/5 — Unnecessary and painful

*2026-08-05, version 3.1.0*

There are many successful and industry recognised Authenticator apps, including Free and Open Source ones. I want to consolidate my 2FA to one Auth app only.  I do NOT want to be coerced into "downloading" a dedicated Authenticator per every single service or login I'm using!? Especially a poorly coded one like this, without backup in case of lost or stolen phone (when on public transport in diversity London etc.)!

### 1/5 — The absolute worst

*2026-08-04, version 3.1.0*

I’m not exaggerating - Every time I try to log in Computershare using this nightmare of an app, there is always an error. The. I call into customer service. They’ll make you install, delete, reinstall the app for 6 times until it works. Every. Single. Time. Whoever built this app should be embarrassed.

### 1/5 — Fix your app!!!

*2026-08-04, version 3.1.0*

Something went wrong please try again… try again???? It literally just scans a QR code!!!! How difficult can it be????? Why don’t you fix your app so that it works as intended?!?!??

### 1/5 — The worst

*2026-08-04, version 3.1.0*

This is the Horrible with a capital H!
Problems

### 1/5 — Useless

*2026-08-04, version 3.1.0*

This is the most useless app i’ve seen. Giving me a qr code and asking me to scan it with the same device. Who approved this.

## Frequently asked questions about EquateAccess

### What does EquateAccess do?

EquateAccess is a companion security app designed to provide multi-factor authentication (MFA) for equity compensation platforms like EquatePlus. It adds an extra layer of security to your account login process.

### How does EquateAccess enhance security?

It works by requiring you to scan a QR code each time you log in to your associated platform. You then authorize the login directly from your mobile device using Face ID, Touch ID, or a PIN, ensuring only you can access your account.

### Is EquateAccess free to use?

Yes, EquateAccess is a free application. There are no charges associated with downloading or using the app itself. The enhanced login feature must be configured by your company.

### What are the requirements to use EquateAccess?

You will need a mobile device with a camera to scan QR codes and must grant camera permission to the app. Crucially, the enhanced login feature must be enabled for your company, and you should have received an invitation to use EquateAccess before installing it.

### Who is EquateAccess intended for?

This app is specifically for individuals who use equity compensation platforms such as EquatePlus, which are offered by Computershare and Equatex. It's for users who want to secure their accounts with an additional authentication step.

## Version history (last 5 releases)

### 3.1.0 — 2026-02-11

This app version brings usability improvements for the QR Scanner screen amongst other smaller improvements and fixes.

### 2.10.2 — 2025-01-10

Defect fixes and stability improvement

### 2.10.0 — 2024-10-07

The Apple developer TeamID is displayed in the Advanced Settings Menu. This can be helpful for issue analysis and support purposes.
We improved the app security.

### 2.9.0 — 2024-06-04

Improvements
* The PIN screens received a major UI and UX overhaul. PINs are now presented with individual PIN input fields allowing the user to easily see the length of the demanded PIN code.
* When changing the PIN, the buttons are disabled after the user taps confirm until the new PIN is saved.
* We have updated the hardening framework.
Fixes
* The Access App does not accept unsafe ciphers (such as SHA-1 ciphers) to establish connections.
* The Access app correctly updates the backend with "user-disabled" in case the user opted-out of push from the start.
* Touch highlights for buttons are now working correctly.

### 2.6.0 — 2023-04-22

This release contains several bugfixes and improvements. We want to share some of them with you:
• The Access App is now capable of handling multiple deep links and customer URI schemes.
• The Access App allows to modify the device name.
• The Access App allows to configure the time that it will wait before returning automatically in case of a successfully completed operation.
• The Access App updates the dispatch target information in the backend when push notifications are disabled on the operating system settings.
• The Access App is now configurable to disable the Biometric Authentication Passcode Fallback option.

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## More apps by Equatex AG

- [EquateMobile](https://appshunter.io/ios/app/equatemobile/id951722877)

All apps by Equatex AG: https://appshunter.io/developer/951722876

## Related topics

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*