# Equinix Customer Portal > Mobile portal for Equinix customers to manage services and orders. (iPhone/iPad app by Equinix Inc.) - Source: https://appshunter.io/ios/app/equinix-customer-portal/id571598183 (this page in markdown: same URL + `.md`) - Developer: [Equinix Inc](https://appshunter.io/developer/479767367) - Category: Business, Productivity - Price: Free - Rating: 4.70/5 from 333 App Store ratings · 26 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 46 MB - Languages: American English - Released: 2012-11-07 - Data updated: 2026-08-28 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/equinix-customer-portal/id571598183/reviews.md ## What is Equinix Customer Portal? Equinix customers from North America, Asia Pacific (including China) and EMEA can use this app to order basic Equinix products and services. • Place orders for Smart Hands, Work Visit, Inbound Shipment, Outbound Shipment, Trouble Ticket, Security Access & Conference Room Booking • Review orders • Review and approve pending orders • Review and approve pending shipments • Communicate directly with Equinix technicians • Clone, modify & cancel orders • Create Reports - Order report, User report, Audit report, Installbase report, etc. • Invite new users from your organization To get started, log in with your current Equinix Customer Portal username and password. If you do not have an Equinix Customer Portal account, please contact your Equinix administrator. ## Key features - Order Smart Hands, Work Visits, and shipments - Review and approve orders/shipments - Communicate with Equinix technicians - Clone, modify, and cancel orders - Create custom reports - Invite new users ## Recent user reviews (10 of 26) All indexed reviews: https://appshunter.io/ios/app/equinix-customer-portal/id571598183/reviews.md ### 5/5 — Love it *2026-03-18* Great data center company and their portal is super easy to use and their app as well! ### 3/5 — Fix IBX Check Out *2025-11-28* This app is great when it works, but right mow it is broken. IBX Check In/ Check Out is a nice feature, Check In in seconds and through security in a breath. Check Out however is broken. Started getting an error message every time checking out via app since last update. IBX security is no help and support option/e-mail no longer works. Please fix ### 5/5 — Tech Portal app *2025-05-13* Must have app if your a Datacenter engineer. Literally, you must have this app if you want to work with Equinix. They keep improving the app and web portal. I just can’t understand the hole pin thing and always needing to reenter it. ### 4/5 — Remote Check-in *2024-12-04* Is the option to check in and out of the data centers still Available? I haven’t been to out cage in a while. When I rolled up to the parking lot I got a message about merging accounts and the remote check-in wasn’t there anymore ### 1/5 — The worst app ever *2024-07-20* Not sure why they even bother creating this app, I was excited to use it as the functionality is decent. I can do most of the activities here. But the login process makes the app useless EVERY time I use the app I need to go through the following steps , even after I setup the pin and biometric to on - Click the app - enter username / password on ecp - veri mfa on email - set the pin again ( set as in initial setup, enter two times I’m back to using the browser again Hope the Equinix developer reads this. From the quality of the app, I’m not so optimistic ### 3/5 — Bugs bugs bugs *2024-07-14* It was working, then broken for the longest time. Login issues, always have to login and biometric settings don’t save or work. They fixed it again (probably by accident) and it worked for a couple weeks until the latest update broke it again. Wish there was a way to roll back, shouldn’t have updated ### 1/5 — Terrible *2024-02-22, version 2023.09.0* Log in too slow. PIN code and biometric don’t work. Unable to create inbound ticket. Useless! ### 1/5 — iOS17のFace IDの対応が遅い *2023-10-15, version 2023.08.0* iPhone15promax使用だが、Face IDでのログインをオンにしていてもオンにしろと指示が出るので開発者は薬でもやってるのかと思った。 ### 3/5 — Buggy *2023-09-06* Seems every other release they're breaking something in the app. Latest 2 updates reset the login and broke biometric logins. You'd think they'd test their "bug fixes" before blindly releasing them. Guess the mantra of "Move fast and break things" applies even here... ### 1/5 — From 4 to 1 Stars *2022-04-13* Can’t even load the app (iOS 15.4.1 iPhone 12 Pro). At some point during pandemic they fixed most of glitches I had spotted. Now it’s completely broken again. Everybody has given up using the app and defaults to the browser version. This is not what you expect from such a reputable data center operator. ## Frequently asked questions about Equinix Customer Portal ### What can I do with the Equinix Customer Portal app? The app allows Equinix customers to order basic products and services such as Smart Hands, Work Visits, and shipments. You can also review and approve pending orders and shipments, communicate directly with Equinix technicians, clone, modify, or cancel existing orders, and generate various reports. ### How do I log in to the app? To get started, you need to log in using your current Equinix Customer Portal username and password. If you do not have an existing account, please contact your Equinix administrator to set one up for you. ### Is there a cost to use this app? Based on the provided information, the app itself is free to download and use. The services ordered through the app will incur their standard Equinix charges. ### Which regions does this app support? This app is available for Equinix customers located in North America, Asia Pacific (including China), and EMEA (Europe, Middle East, and Africa). ### Can I manage my company's users through the app? Yes, you can invite new users from your organization to access the Equinix Customer Portal through the app. This allows for centralized management of your team's access to Equinix services. ## Version history (last 5 releases) ### 2026.13.1 — 2026-08-27 Bug fixes ### 2026.12.1 — 2026-08-17 Bug fixes ### 2026.11.1 — 2026-07-23 Bug fixes and performance improvements ### 2026.02.1 — 2026-06-30 Bug fixes ### 2026.01.1 — 2026-03-13 Bug fixes ## Apps similar to Equinix Customer Portal | App | Rating | Price | Category | | --- | --- | --- | --- | | [CxAlloy](https://appshunter.io/ios/app/cxalloy/id865607943) | 4.3 (491) | Free | Business | | [Cisco Events App](https://appshunter.io/ios/app/cisco-events-app/id860704922) | 4.7 (1,019) | Free | Business | | [OpenManage Mobile](https://appshunter.io/ios/app/openmanage-mobile/id949941153) | 3.0 (26) | Free | Business | | [Nexonia Expenses](https://appshunter.io/ios/app/nexonia-expenses/id284124560) | 2.1 (124) | Free | Business | ## More apps by Equinix Inc - [Equinix Marketplace](https://appshunter.io/ios/app/equinix-marketplace/id1458255500) - [Equinix Events App](https://appshunter.io/ios/app/equinix-events-app/id1635620466) All apps by Equinix Inc: https://appshunter.io/developer/479767367 ## Related topics [equinix customer portal](https://appshunter.io/ios/topics/equinix-customer-portal) · [actevix](https://appshunter.io/ios/topics/actevix) · [logix anywhere](https://appshunter.io/ios/topics/logix-anywhere) · [fynix](https://appshunter.io/ios/topics/fynix) · [equateplus](https://appshunter.io/ios/topics/equateplus) · [equinox](https://appshunter.io/ios/topics/equinox) · [customer portal](https://appshunter.io/ios/topics/customer-portal) · [command alkon customer portal](https://appshunter.io/ios/topics/command-alkon-customer-portal) · [equinox plus](https://appshunter.io/ios/topics/equinox-plus) · [illuminex pro portal](https://appshunter.io/ios/topics/illuminex-pro-portal) · [centriq](https://appshunter.io/ios/topics/centriq) · [intix](https://appshunter.io/ios/topics/intix) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*