# Equip — user reviews > 115 indexed App Store user reviews of Equip by Togethr Trustees Pty Ltd, rated 1.50/5 from 2 ratings. - Source: https://appshunter.io/ios/app/equip/id1411353980/reviews - App overview in markdown: https://appshunter.io/ios/app/equip/id1411353980.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1 ## What do users think of Equip? Overall sentiment: negative **Pros** - ✅ Good super fund service quality (when app works) - 📊 Quick balance checking feature - 🎯 Useful app concept for member access **Cons** - 🐛 Constant login failures and spinning wheel - 🔄 Requires frequent app reinstallation to function - 🔐 Persistent authentication issues despite security setup - ⚠️ Unreliable and crashes frequently - 📵 App unavailable during maintenance windows - 🔁 Asks for full login details repeatedly despite PIN/Face ID setup - ⏱️ Extremely slow loading and buffering - 🚫 Non-functional for extended periods - 📱 Incompatible with older iOS versions - 🌐 Poor web wrapper implementation - 😤 Unresponsive and clunky user interface - 🔧 Lack of developer support and fixes - 📞 Unhelpful customer service responses - ❌ Display of incorrect financial information - 🔐 Security concerns given app instability **Commonly reported bugs** - Login screen freezes with spinning loading circle - App logs user out randomly and requires full re-authentication - Face ID and PIN settings reset after each login - Two-factor authentication loop prevents successful login - App becomes unresponsive after a few days of use - Site unavailable error message appears frequently - App fails to load user information and balance data - Spinning wheel of death on login screen - App crashes and requires reinstallation monthly - Login screen not properly centered on display - App freezes when navigating between pages - Excessive buffering with no completion - App requires reinstallation after each update - Zero balance display causing false security concerns - App incompatible with iOS versions below 15/16 **Most requested features** - Implement proper Face ID and PIN persistence - Add passkey and secure token authentication - Reduce session timeout from 30 seconds - Follow modern design principles and UX standards - Enable more functionality within app (reduce need to call) - Implement auto-login after app updates - Add dark mode option - Improve navigation with fewer clicks to access information - Add proper error messaging and status indicators ## Newest reviews (16 of 115) ### 1/5 — Worst app ever made. *2026-02-10, version 6.4* This is a totally garbage app , what type of app requires all information to log in each time you want to use it. Why does it offer a PIN code and Face ID then each time make the user do a complete sign up. Do us all a favor and either fix it for good or delete this absolute of rubbish app. Equip should hang their heads in shame for allowing this app to continue. ### 1/5 — Terrible *2026-02-04, version 6.4* Constantly failing. Tap on Log In and the screen just goes blank. Reported to Equip-no action. Useless. ### 1/5 — Useless!!! *2025-11-17, version 6.3* This app was bad, now it’s even worse! Get your act together! Should be negative 5 stars. ### 1/5 — The worst I have ever used *2025-10-29, version 6.3* I’ve I could give it a zero star I would. Glitchy and logs you out constantly. With the amount of money you are holding onto with everyone’s super, invest in your app for crying out loud it’s not hard. I’ll give it a few months and if nothing has, changed I’ll plant my large amount of super in another fund!! ### 1/5 — Inconvenient to use *2025-10-24, version 6.3* It keeps asking typing both userId and password although I have set pin and faceID. The web browser is better to use. The developer is lazy. ### 1/5 — Terrible *2025-09-29, version 6.3* I’m always having to log back in, and FaceID doesn’t work regularly. Is it too much to ask to invest our member fees in a decent app? ### 1/5 — Resubmitting log in details every time it’s used *2025-08-29, version 6.3* The app is always asking me to resubmit my log in details every time I go into it, it’s really frustrating having to do email, password then re authenticate then choose pin and then allow face-ID. Every. Single. Login. Update your app!!! ### 1/5 — Always logs me out *2025-07-27, version 6.3* This is the worst app ever- always logs me out and you have to go through all the motions of logging in… highly painful! ### 1/5 — Where do I start *2025-07-18, version 6.3* The app constantly requests to be signed in, it’s 2025 ppl heard of passkeys, secure token, even keeping inline with E8, ISM and the like you could allow for more then 30 seconds of non use before you request for me to sign in again. Further to this, it’s convoluted, clunky, info is too many clicks away, doesn’t follow simple or current design principles. The cherry on top is you can’t do anything on it, need to call them. ### 1/5 — Terrible App *2025-06-30, version 6.3* This App has so much potential, let down by consistently having to relog back in even after establishing Face ID. ### 1/5 — Terrible App *2025-06-27, version 6.3* Don’t bother with the app, version 6 and still getting no better. ### 1/5 — Top rated worst app in 2025 *2025-05-13, version 6.3* Every time I log in Face ID doesn’t work, navigating from one page to another takes ages, most of the time just buffering but nothing happens at the end. I tried three different days in the last one month but I still can’t see the balance, nothing else just wanted to see the balance, it’s not working at all. Why do you have the app when the customer can’t do simple tasks? Just shut it down. ### 1/5 — Unusable App *2025-04-11, version 6.3* This app is totally unusable and unresponsive. Fire your current developers and Get new developers ### 1/5 — Worst app ever *2025-04-10, version 6.3* It’s hardly working, most of it logs the user out even though logging being saved. It’s this tech era you don’t know what to fix, very concerning.hope you fix the before I retire or your company. ### 1/5 — Never works *2025-04-06, version 6.2* Used to be great, but that was a long time ago. I have this on my iPhone and all it does is sit there with a blue circle of death and not work. ### 1/5 — So bad *2025-04-01, version 6.2* This is the worst app I have ever come across ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst *2026-06-25, version 8.0* For the love of super, please invest a small amount of effort and fix the app ### 1/5 — Terrible app and web *2026-06-21, version 8.0* While the Equip super product/investments seems great and then it is severely let down by the web and app services. I can’t even log in to find my details to do a self contribution before EOFY. This has pushed me to the edge of switching super companies. ### 1/5 — I don’t like saying Hate. But I HATE this app. Arghh. *2026-06-05, version 8.0* Everything about this company is painfull. If it’s not the app then it’s the paperwork you need to snail mail. You tick the wrong box it gets rejected. Really considering moving as we originally got extras through the company that’s why I joined in the first place. When I want to look at my super it doesn’t work. Then it shows incorrect information. Then it’s down. I always have to re-enter my data again and again. I really hate this App. ### 1/5 — More time reloading than using *2026-05-28, version 7.0* The app needs more reloads than an automatic gun ### 1/5 — Login bug *2026-05-16, version 8.0* You need to fix the login function, regardless of having a 4 digit PIN, you have to go through the full login every time you want to check your account. ### 1/5 — Can’t view unless I buy a new phone *2026-05-14, version 7.0* The latest update needs ISO17 so now I can’t use it unless I buy a new phone bullxxxx ### 1/5 — Not happy with new app *2026-04-09, version 6.4* Why is it that so many organisations now require iOS greater than 15, when my phone which is not that old quite frankly cannot update to iOS 16. I am aged 67, I don’t feel the need to have to upgrade my phone just because you want to put new fancy stuff in. All my other super funds, their apps work on my phone. Looks like I might have to give this fund a miss. Unfortunately. ### 1/5 — Horrible *2026-03-10, version 6.4* Worst ap I’ve ever had. How can you trust your super with them when they can’t get a simple system running. Broken majority of the time. Fix your tech Equip ### 1/5 — Terrible *2026-02-27, version 6.4* I’m always having to log back in, and FaceID doesn’t work regularly. Is it too much to ask to invest our member fees in a decent app? ### 1/5 — Fix it, you can afford to🤬 *2026-02-13, version 6.4* Just fix it, like wtf…it’s been years and you haven’t done anything to make it better. I have probably had to reset more than a hundred times just to do a quick check in…so so so poor.. ## Most praised reviews (10 highest-rated) ### 5/5 — Useful app *2026-04-15, version 7.0* Useful app for equip super members. ### 4/5 — Uninstall *2024-11-24, version 5.0* Constant need of uninstalling and reinstall for the app to work ### 4/5 — Good for checking Balance *2019-11-25, version 1.2.1* App normally works well. Equip tends to close off access to app and webpage during the night so will get an error message for when that happens. Two occasions over 18 months where actual access problems. One fixed by some Customer Service intervention and recently a problem persisted until a new version downloaded. ### 3/5 — Very good when it works *2023-03-13, version 2.1* The app is great when functioning and the quick balance is a great feature. The issue is that after a while, say every couple of months, the app fails to retrieve data and ‘spins’. The only solution is to delete the app and reinstall after which it works instantly. Fix this bug up and the app will be terrific. ### 3/5 — Tired of having to constantly log back in to use it *2020-08-21, version 1.2.1* Only app I have which loves to randomly delete my log in details! ... and who carries that 3 part detail around on them every day. Frustrating and annoying and an easy bug fix if Face ID was provided. ### 2/5 — More often not working than working *2026-08-02, version 8.0* I’m actively thinking of consolidating my super into another super account on the back of just how poorly this app works. Today I am again trying to work out what my balance, and have had to log in and out twice and set the passcode twice, and then I still can’t access parts of thr app. AustralianSuper app works great and thats where I now top up. ### 2/5 — The pin and face id settings don't work *2025-12-08, version 6.3* Every time I attempt to log in to the app I have to enter email and password . Don't mind that so much but it drives me mad that every time it then asks do I want to enable face id and I do that. Then it asks me to set a PIN and says I just need the PIN in future. Then next time I gave to go through the whole process again. ### 2/5 — Agree with worst app mentioned above *2025-05-07, version 6.3* I continue to get updates which are great although when updated I need to login back into my account again / my apps for banks and other services; they auto load up and use my face recognition,which I have set up with this site /Account/ App. therefore sick of having to do a full login each time this happens ### 2/5 — Meh *2024-11-07, version 5.0* Clunky app. Needs to be updated. Sometimes it decides to login, sometimes it’s on a go slow… ### 2/5 — Fine, when it works *2022-03-17, version 2.1* Basic capability that is great for checking your balance, but not much else. But more than 50% it simply won’t login, you get the dreaded spinning wheel (on new iPhone with latest iOS) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*