Customer service do not reply to you
The actual buying and selling in the app is great however that is only suitable when the app actually works. Multiple times I have opened the app and it has said error and the app is unusable (have tried on multiple devices, but still same issue) and most recently when I open the app it says I need to confirm my email to continue, I receive a code to my email but when entered in the app it just says error I have resent the code multiple times (again tried on separate devices) and it still is saying error I have emailed them but obviously have had no response. The app is a great concept however I wouldn’t bother with all the issues it’s caused will stick to using one of the may other selling apps out there that actually works and will help solve any issues that occur.
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Update account
Every time I try and login to my account; it tells me I need to update my emails etc. I put my email in, put the OTP in and it says it’s wrong. This has been going on for months and months now, I’ve emailed, I’ve contacted through social media and I have had absolutely no communication in return. My messages have been left on open, this is absolutely ridiculous now
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Good but improvements needed
I think Equipt is a good app but needs some improvements. The browsing and purchasing process was very good for me!! However, after the item I bought was shipped evri lost it. I was told to reach out to equipt to get a refund (of course the missing parcel wasn’t equipt’s fault) I reached out to customer service more than once but never got a reply. Thankfully the item arrived eventually (although over a week late) I just worry if the parcel hadn’t eventually turned up I wouldn’t have got a refund as the customer service doesn’t seem to exist. Also the app can be glitchy - it won’t let me accept the parcel or write a review. so the seller is still waiting for money to be released. Otherwise it’s great
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Needs some work
Could be a really good and useful app but the app itself if very slow to load and often crashes. Also sellers don’t seem to get back to you when you message or send a offer on a product which is quiet annoying
Needs work
It’s good to have a site for equestrian items and generally the process works well but the app has quite a lot of bugs and that doesn’t help the user experience. It’s constantly showing notifications even though I’ve read and actioned everything, which is annoying. If they could fix the bugs, this is a great site.
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