# Equitable EZClaim Mobile

> Mobile app for submitting group benefits claims and managing benefit information. (iPhone/iPad app by Equitable Life of Canada.)

- Source: https://appshunter.io/ios/app/equitable-ezclaim-mobile/id477785099 (this page in markdown: same URL + `.md`)
- Developer: [Equitable Life of Canada](https://appshunter.io/developer/477785102)
- Category: Finance, Productivity
- Price: Free
- Rating: 3.50/5 from 18 App Store ratings · 167 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 95 MB
- Languages: American English, French (France)
- Released: 2011-11-14
- Data updated: 2026-09-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/equitable-ezclaim-mobile/id477785099/reviews.md

## What is Equitable EZClaim Mobile?

The Equitable EZClaim app allows Equitable Life group benefits plan members to get faster refunds by submitting claims from their iOS device. Simply sign-in to your Equitable account, complete the interactive form, take a picture of your receipt and submit. It’s that EZ!

Features

Simple claims process
- Walks you through the claims process and prompts you for the info needed to submit your claim
- Works for any health or dental claim, even if a portion comes from your plan and the rest is paid through your Health Care Spending Account (HCSA)
- Submitting your receipt is as simple as taking a picture

Secure access
- Your information is protected with SSL technology
- Includes support for biometric sign-in, including fingerprint and face authentication

Information at your fingertips
- Check the status of recent claims and review your claims history
- View, save and email your benefits cards
- View your benefit coverage including benefit period and balance remaining, coverage maximums, deductibles and reimbursement levels
- Access your Explanation of Benefits (EOB) statements

## Key features

- Submit claims from iOS device
- Interactive claim forms
- Photo receipt submission
- Check claim status and history
- View and email benefit cards
- Access benefit coverage details
- Biometric sign-in support

## What do users think of Equitable EZClaim Mobile?

Overall sentiment: negative

**Pros**

- 🚀 Quick claim submission process
- ✅ Simple and straightforward interface
- 📱 Mobile app convenience
- 🔐 Biometric/passkey authentication support
- ⚡ Fast reimbursement for some users
- 📋 Easy claim history viewing

**Cons**

- 🐢 Extremely slow app performance
- 🐛 Unresponsive touch inputs and glitches
- 📁 Cannot upload PDF files or documents
- 🔄 Requires re-entering information repeatedly
- ❌ Claims don't appear in history immediately
- 🔐 Frequent logout/re-login required
- ⏳ Slow claim processing times (7-12 days)
- 📱 Outdated UI design from 1990s era
- 🌐 Hybrid web-app with poor UX
- ❌ Practitioners not saved for future use
- 🔘 Buttons unresponsive or difficult to click
- 📸 Photo upload only, no file browser
- 🔄 Redundant questions in claim forms
- ⚠️ Claims frequently rejected or disappear
- 📊 No visibility into remaining benefit balances
- 🎯 Limited claim type options
- 💳 No Apple Wallet integration for benefit card

**Commonly reported bugs**

- App crashes when scrolling through date pickers
- Checkbox clicks take 10+ seconds to register
- Touch inputs not recognized for minutes
- Submit button registers as home button instead
- Claims submitted successfully but don't appear in history
- App logs out mid-claim when taking photos
- Image preview window won't close properly
- Dynamic Island overlap blocks buttons on iPhone 14 Pro
- Login redirects multiple times with errors
- Form loses data when missing required field
- Buttons overlap and become unclickable
- App freezes during claim submission
- Biometric authentication stopped working after update
- Claims rejected due to image reading errors
- Inconsistent form behavior and validation

**Most requested features**

- PDF and document file upload capability
- Save practitioner information for recurring claims
- Auto-populate spouse/dependent information
- Show pending claims in real-time
- Display remaining benefit balances
- Annual summary or batch claim submission
- Claim confirmation email with reference number
- Direct deposit option for reimbursements
- Apple Wallet integration for benefit card
- Seamless transition between app and web browser
- Horizontal/landscape view support
- Save multiple family members' information
- Improved date picker scrolling mechanism
- Claim status notifications
- Better TSA claim terminology and options
- Multiple image selection at once
- Notes field for additional claim information
- Faster claim processing times

## Recent user reviews (10 of 167)

All indexed reviews: https://appshunter.io/ios/app/equitable-ezclaim-mobile/id477785099/reviews.md

### 2/5 — Not mobile friendly

*2026-06-12*

Hard to submit claims. Doesn’t allow to attach documents from file folder. You have to take a picture and submit via the photos folder. Putting dates in while scrolling through years, the app always turns off. It’s not user friendly or mobile friendly. Also taking to long to get back to us after submitting claims

### 1/5 — Updated App is Broken

*2026-06-08*

Page gets stuck for minutes after every clock/step

### 1/5 — Terrible

*2026-06-04*

The app is so slow, you have to click an answer a minimum of 5 times before it will register, and will not respond often.  This is my husband’s plan and am grateful I rarely have to use it!

### 1/5 — Disappointing all around

*2026-06-04*

Extremely laggy interface. Multi-second delay between pushing a button and action. Also very frustrating to have to manually re-enter second policy holder info every single time instead of being able to save, especially given how slow the interface is. Many app functions simply repeatedly send you to the website sign-in page (in a new window). So disappointed this is my new provider.

### 2/5 — Great when it works. Often doesn’t.

*2026-06-03*

App is super slow to respond to pressing options. Takes forever and seems like it’s frozen. Latest iOS version on date of review. iPhone 16

### 2/5 — Horrible and Slow

*2026-06-01*

The EZ Claim app is slow and freezes up with every section you try and fill out. It makes it such a headache that you have to submit claims one at a time. If you have multiple claims to submit it takes forever waiting for the app to process it.

### 1/5 — Worst insurance app ever

*2026-05-28*

The claim form is extremely difficult to navigate. The radio button and text fields are super off. You tap option A, option B will be selected. It’s 2026, I can’t believe a big company like equitable life couldn’t pay proper developers and QAs to build a decent mobile app 👎👎👎

### 1/5 — Sheet metal worker

*2026-05-27*

Not user friendly

### 1/5 — No user friend

*2026-05-26*

Extremely difficult to use

### 1/5 — Worst app to submit claims

*2026-05-26*

So hard to use the app especially with dual coverage. It doesn’t take auto submission most of the time if Equitable is the secondary coverage. The whole process is such a hassle compared to other insurance apps.

## Frequently asked questions about Equitable EZClaim Mobile

### What does the Equitable EZClaim app do?

The Equitable EZClaim app allows Equitable Life group benefits plan members to submit their claims directly from their iOS device. It simplifies the process by guiding users through an interactive form and allowing them to submit a photo of their receipt for faster reimbursements. You can also check claim status, review history, and access benefit details.

### How do I submit a claim using the app?

To submit a claim, you'll first sign in to your Equitable account. Then, complete the interactive form provided within the app. Finally, take a clear picture of your receipt and submit it along with the form. The app is designed to prompt you for all the necessary information.

### Is the app free to use?

Yes, the Equitable EZClaim app is free to download and use for Equitable Life group benefits plan members. There are no in-app purchases or subscription fees associated with submitting claims or accessing your benefit information through the app.

### What kind of claims can I submit?

You can submit any health or dental claim through the Equitable EZClaim app. This includes claims where a portion is covered by your plan and the remainder is paid through your Health Care Spending Account (HCSA). The app guides you through submitting all necessary details for these types of claims.

### Can I view my benefit information in the app?

Yes, the app provides access to your benefit information at your fingertips. You can view your benefit coverage details, including benefit period and balance remaining, coverage maximums, deductibles, and reimbursement levels. You can also view, save, and email your benefits cards and access your Explanation of Benefits (EOB) statements.

## Version history (last 5 releases)

### 5.0.0 — 2026-06-29

What's new in version 5.0.0
- Bug fixes.

### 4.0.6 — 2026-04-02

What's new in version 4.0.6
- Bug fixes.

### 4.0.5 — 2025-12-05

What's new in version 4.0.5
- Bug fixes.

### 4.0.4 — 2025-09-11

What's new in version 4.0.4
- Bug fixes.

### 4.0.3 — 2025-07-08

- Bug fixes.

## Apps similar to Equitable EZClaim Mobile

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Simplii Financial](https://appshunter.io/ios/app/simplii-financial/id581352806) | 4.0 (74) | Free | Finance |
| [Co-operators Online Services](https://appshunter.io/ios/app/co-operators-online-services/id1203319537) | — | Free | Finance |
| [Manulife Mobile](https://appshunter.io/ios/app/manulife-mobile/id1214009312) | 4.5 (857) | Free | Finance |
| [iA Mobile](https://appshunter.io/ios/app/ia-mobile/id605490420) | 4.7 (260) | Free | Finance |
| [myHSA](https://appshunter.io/ios/app/myhsa/id663125634) | 4.5 (2) | Free | Finance |
| [ClaimSnap](https://appshunter.io/ios/app/claimsnap/id929840542) | — | Free | Finance |

## Related topics

[equitable ezclaim mobile](https://appshunter.io/ios/topics/equitable-ezclaim-mobile) · [equitable](https://appshunter.io/ios/topics/equitable) · [equitable mobile app](https://appshunter.io/ios/topics/equitable-mobile-app)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*