# Equitable EZClaim Mobile — user reviews > 167 indexed App Store user reviews of Equitable EZClaim Mobile by Equitable Life of Canada, rated 3.50/5 from 18 ratings. - Source: https://appshunter.io/ios/app/equitable-ezclaim-mobile/id477785099/reviews - App overview in markdown: https://appshunter.io/ios/app/equitable-ezclaim-mobile/id477785099.md - Rating breakdown: 5★ 6 · 4★ 6 · 3★ 1 · 2★ 1 · 1★ 4 ## What do users think of Equitable EZClaim Mobile? Overall sentiment: negative **Pros** - 🚀 Quick claim submission process - ✅ Simple and straightforward interface - 📱 Mobile app convenience - 🔐 Biometric/passkey authentication support - ⚡ Fast reimbursement for some users - 📋 Easy claim history viewing **Cons** - 🐢 Extremely slow app performance - 🐛 Unresponsive touch inputs and glitches - 📁 Cannot upload PDF files or documents - 🔄 Requires re-entering information repeatedly - ❌ Claims don't appear in history immediately - 🔐 Frequent logout/re-login required - ⏳ Slow claim processing times (7-12 days) - 📱 Outdated UI design from 1990s era - 🌐 Hybrid web-app with poor UX - ❌ Practitioners not saved for future use - 🔘 Buttons unresponsive or difficult to click - 📸 Photo upload only, no file browser - 🔄 Redundant questions in claim forms - ⚠️ Claims frequently rejected or disappear - 📊 No visibility into remaining benefit balances - 🎯 Limited claim type options - 💳 No Apple Wallet integration for benefit card **Commonly reported bugs** - App crashes when scrolling through date pickers - Checkbox clicks take 10+ seconds to register - Touch inputs not recognized for minutes - Submit button registers as home button instead - Claims submitted successfully but don't appear in history - App logs out mid-claim when taking photos - Image preview window won't close properly - Dynamic Island overlap blocks buttons on iPhone 14 Pro - Login redirects multiple times with errors - Form loses data when missing required field - Buttons overlap and become unclickable - App freezes during claim submission - Biometric authentication stopped working after update - Claims rejected due to image reading errors - Inconsistent form behavior and validation **Most requested features** - PDF and document file upload capability - Save practitioner information for recurring claims - Auto-populate spouse/dependent information - Show pending claims in real-time - Display remaining benefit balances - Annual summary or batch claim submission - Claim confirmation email with reference number - Direct deposit option for reimbursements - Apple Wallet integration for benefit card - Seamless transition between app and web browser - Horizontal/landscape view support - Save multiple family members' information - Improved date picker scrolling mechanism - Claim status notifications - Better TSA claim terminology and options - Multiple image selection at once - Notes field for additional claim information - Faster claim processing times ## Newest reviews (18 of 167) ### 2/5 — Not mobile friendly *2026-06-12* Hard to submit claims. Doesn’t allow to attach documents from file folder. You have to take a picture and submit via the photos folder. Putting dates in while scrolling through years, the app always turns off. It’s not user friendly or mobile friendly. Also taking to long to get back to us after submitting claims ### 2/5 — Great when it works. Often doesn’t. *2026-06-03* App is super slow to respond to pressing options. Takes forever and seems like it’s frozen. Latest iOS version on date of review. iPhone 16 ### 2/5 — Horrible and Slow *2026-06-01* The EZ Claim app is slow and freezes up with every section you try and fill out. It makes it such a headache that you have to submit claims one at a time. If you have multiple claims to submit it takes forever waiting for the app to process it. ### 2/5 — Difficult app *2026-05-22* Make it look more like an app and less like a PC browser. ### 2/5 — Glitchy, unresponsive *2026-05-22* Generating a claim, including selecting options, typing or scrolling in this app is an ordeal. It is unresponsive, often not registering touches, typing or scrolling gestures for minutes. iPhone 16 Pro, only app running. Use the web browser instead of this steaming pile. ### 2/5 — Slow loading *2026-05-17* This app is slooooooow!!! Takes ten mins to submit one dental claim. ### 2/5 — Not very impressed *2026-05-12* I’ve had other carriers with much better apps. With this mobile app you are forced to upload documents either directly from the camera or from the photo library. I prefer all my documents in a clean PDF format but the app will not allow me to browse elsewhere on my device to grab the PDF files to attach. I also find the app finicky, depending on what I’m trying to do. I don’t like how I must sign into the app, but if I click on certain menu items, it takes me away from the app and into a web browser, where I have to login again! Then, if I want to go back to the app, I must login yet again. Seems completely unintuitive to me. The movement from the mobile app to browser based app should be seamless, if it is absolutely necessary for it to happen at all. I also don’t like how long it takes to be able to see claim information. With my previous provider, I could see everything right away. Maybe it wasn’t approved yet, but I could see that the claim I had just submitted actually worked. I submitted a claim days and days ago and it has never shown up. So I have no way of knowing if it actually got submitted and someone is waiting to adjudicate it at Equitable, or whether the claim didn’t upload at all. I would also like to be able to do an Excel or .csv upload of claim data for income tax purposes, as a PDF in that case, isn’t always helpful. I think Equitable should have had more user input before releasing this app and immense improvements are necessary. ### 2/5 — Irritation *2026-05-08* Difficult having to fill everything out for each visit to chiropractor!!! ### 1/5 — Horrible user experience, design and functionality *2026-05-07* Feels like the app just opens a bunch of web pages masquerading as an app. Clicking in each input takes multiple hits and is frustrating. ### 4/5 — passkeys good, attachments bad *2026-05-07* I appreciate that Equitable supports passkeys for signing in. Overall, a good claims submission process, but the app only supports browsing the photo library or taking a picture. I cannot browse files or attach a PDF. Please fix! ### 1/5 — What happened? *2026-05-06* It used to be easy to navigate the mobile app but now it takes multiple taps to move to the next step. ### 1/5 — Super glitchy *2026-05-05* This app can be so much better and more user friendly. At this stage, there should be something that works better ### 1/5 — Slow and clunky *2026-05-04* Find the app slow to process information and would glitch out. Seems redundant that they ask questions they already have information on their claims system. Ie) claim for a dependent and when asked if coverage under another plan and you answer yes, they ask who is covered. ### 1/5 — Bad app and bad company *2026-04-30* Claims fail to show up in the app. The selectable options for the claim type are far too limited. I’ve never received a follow up email about Explanation of Benefits from the provider. Equitable is also denying claims when they’re stated in my group coverage. Stay away from this company. ### 2/5 — Too much effort *2026-04-29* Very time consuming having to enter other insurance information and birthday every single time, would be nice to have the option to submit multiple expenses with each submission as that would reduce a lot of the redundancy to it all. I would also appreciate being able to submit for multiple people in a single submission if possible, once again this would reduce the inefficiency of it all ### 1/5 — Very Bad App Design and Service *2026-04-26* I have used Manulife before and submitting a claim via this app is so bad compared to Manulife app. In addition to that, claim approval takes 10-12 days while in Manulife claim will be approved within a day and payment will be received within 2 days. Equitable feels like from 90s. ### 4/5 — Needs a little work *2026-03-31, version 4.0.5* The only option for submitting receipts is a photo. It would be nice if you could also submit a file. Also, pre-determinations are submitted like regular claims but don’t have different terminology leading to confusion. Other than that, it’s relatively good. ### 1/5 — Awful *2026-03-25, version 4.0.5* Buggy, unclear selection sections, and brutal delay in getting your claims registered in the app. Other providers have much better options. ## Most critical reviews (10 lowest-rated) ### 1/5 — Updated App is Broken *2026-06-08* Page gets stuck for minutes after every clock/step ### 1/5 — Terrible *2026-06-04* The app is so slow, you have to click an answer a minimum of 5 times before it will register, and will not respond often. This is my husband’s plan and am grateful I rarely have to use it! ### 1/5 — Disappointing all around *2026-06-04* Extremely laggy interface. Multi-second delay between pushing a button and action. Also very frustrating to have to manually re-enter second policy holder info every single time instead of being able to save, especially given how slow the interface is. Many app functions simply repeatedly send you to the website sign-in page (in a new window). So disappointed this is my new provider. ### 1/5 — Worst insurance app ever *2026-05-28* The claim form is extremely difficult to navigate. The radio button and text fields are super off. You tap option A, option B will be selected. It’s 2026, I can’t believe a big company like equitable life couldn’t pay proper developers and QAs to build a decent mobile app 👎👎👎 ### 1/5 — Sheet metal worker *2026-05-27* Not user friendly ### 1/5 — No user friend *2026-05-26* Extremely difficult to use ### 1/5 — Worst app to submit claims *2026-05-26* So hard to use the app especially with dual coverage. It doesn’t take auto submission most of the time if Equitable is the secondary coverage. The whole process is such a hassle compared to other insurance apps. ### 1/5 — Slooooowwwww *2026-05-25* Clicking a checkbox takes 10 seconds round trip on iPhone. Slowest app in the universe. ### 1/5 — Frustrating app *2026-05-22* The app does not work properly. Only the first few drop downs and from there it’s HORRIBLE it doesn’t recognize you are pressing the button. I’ve even deleted it and reinstalled it. I hate using it. It’s time consuming because it doesn’t recognize you doing anything and this company takes about a week to get your money but my other company pays within 24-48 hrs. 100% would not recommend this app but unfortunately I’m stuck using it. It’s so slow and so is the company for getting your money back to you. 😡 ### 1/5 — Abandoned, frustrating, and useless *2026-05-12* This is a clunky “app” with terrible UX. I put “app” in quotes because this is just the mobile website running in a shell. It’s barely functional for browsing claims, but that’s it. The main reason it’s useless is that you can only upload photos, not files. 100% of the receipts I need to submit for claims are digital files, but this app only lets you upload from your camera roll; this makes it pointless to use. It also makes you log in every time you open it because, again, this isn’t actually an app. So you might as well just go to the website, which you’ll have a better chance of staying logged in. Customer service for the app is slow and unhelpful — it took months to get a coherent reply from rep after rep who didn’t even understand how the app works at a basic level. And it hasn’t been meaningfully updated in many years — in fact, it has regressed. It used to support FaceID, but they removed that so that every session is fresh, as if you just installed it. Honestly, this app is a useless joke. The company doesn’t support it at all, and has zero resources for making something that has even a basic level of competence. ## Most praised reviews (10 highest-rated) ### 5/5 — Quick claim submission *2026-05-18* Very nice and simple claim submission,just need ability to attach documents (not just photo upload) as some invoices are in PDF ### 5/5 — very easy *2026-05-06* friendly user ### 5/5 — It works *2026-02-12, version 4.0.5* Simple and it works ### 5/5 — Convenient *2025-10-29, version 4.0.4* Super useful and easy to submit claims. ### 5/5 — So easy to use *2025-10-22, version 4.0.4* Takes under 2 mins to submit your claim! ### 5/5 — Simple *2025-09-06, version 4.0.3* App itself is super simple to use. I love not having to fill out a million fields that would just get double checked by someone else anyway. ### 5/5 — First mobile claim submitted *2025-08-15, version 4.0.3* Just took me less than 1min to submit a claim through the mobile APP. Got an email on my phone with receipt of expense. Saved the receipt to my photos, opened the app and less than a min later my claim was submitted. Great experience. ### 5/5 — Literally easy *2025-08-06, version 4.0.3* Wow, that was actually easy. Well named ### 5/5 — Easy to use *2025-07-21, version 4.0.3* Able to submit claims easily and quickly ### 5/5 — Make a claim *2025-07-11, version 4.0.3* Easy and fast --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*