# Equitable Mobile App — user reviews > 161 indexed App Store user reviews of Equitable Mobile App by Equitable Financial Services, LLC, rated 4.69/5 from 31,864 ratings. - Source: https://appshunter.io/ios/app/equitable-mobile-app/id1486406653/reviews - App overview in markdown: https://appshunter.io/ios/app/equitable-mobile-app/id1486406653.md - Rating breakdown: 5★ 22,869 · 4★ 2,458 · 3★ 803 · 2★ 321 · 1★ 955 ## What do users think of Equitable Mobile App? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Efficient app performance - 💡 Convenient account access - 🔒 Secure login options **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow loading times - 🔍 Limited functionality - 📱 Poor mobile optimization **Commonly reported bugs** - Login issues and account access problems - Compatibility problems with newer device updates - Unreliable app performance and stability **Most requested features** - Improved transaction history and reporting - Enhanced mobile-friendly design - Ability to initiate transfers and payments within the app - Customizable dashboard and account views ## Newest reviews (13 of 161) ### 2/5 — Disappointing *2026-08-28, version 1.5.10* I created my account (that part was easy) and logged on. I have 4 accounts (transferred from another provider). The generic names all looked the same bot with different last 4 numbers if the account. I could not tell which were which. I had to go to the old providers records to look at the amounts transferred to figure out by trial and error which account was which. I then proceeded to edit the nicknames of the accounts so I could more easily tell what’s what. Both on the web and in the phone app trying to edit nicknames met with errors. It took many many tries to change all 4 nicknames but I finally got it done. Now, I’m waiting to find out if it gives me good performance data. ### 2/5 — Slow *2026-08-26, version 1.5.10* Not quite what I expect. Seem real slow in responding. ### 2/5 — Underwhelming *2026-08-09, version 1.5.10* Compared to alternatives, Equitable’s app is poor. The user interface is annoying and antiquated, and I find it incredibly frustrating to use compared to the larger brokerages. It’s disappointing. I love my advisor but the technology gap has caused me on several occasions to rethink my relationship with equitable. ### 3/5 — Updates *2026-06-04, version 1.5.10* Updates to NAV take too long. With today’s technology this should be done at the end of the day not days later. ### 2/5 — Rating *2026-05-28, version 1.5.7* Hard to get into, codes require multiple requests. Seems like it’s the best a 150 year old company can do!!??! ### 1/5 — very disappointed *2026-01-13, version 1.5.7* Equitable charges toooo much fees comparing to other reputable competitve financial investment companies, and they profit too much on investors’ gains. Will not recommend any one to use this company. ### 1/5 — Online App *2026-01-02, version 1.5.7* Not very good ### 1/5 — Horrible *2026-01-01, version 1.5.7* Horrible navigating on this app. There needs to be no nonsense search capability for what you need. ### 2/5 — Account info updated too slow *2025-12-31, version 1.5.7* Once I logged in to look at my account, all information updated very slowly. I just saw the updating circle rolling and rolling for more than 5 seconds. Sometimes, it took a minute to show any info. Also, when I click on eDelivery preference, the”Done” button or “Save” button won’t work. It just keeps looping in the same page again and again. Very frustrating. ### 1/5 — login issues *2025-12-18, version 1.5.7* app is ok but face id never works even though it gives the option. If this could be updated it would be a much better app to interact with quickly ### 1/5 — Horrible website. *2025-12-17, version 1.5.7* The absolute worst website and tech support. They should be ashamed. ### 1/5 — Worst retirement company. *2025-12-14, version 1.5.7* This company sucks. ### 1/5 — Online acct view *2025-12-10, version 1.5.7* Seeing my account online is not possible on my iPhone. Total tech failure on your IT Department ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless app *2026-08-03, version 1.5.10* The app show nothing but a blue screen. Anytime you click on the menu theres nothing to navigate to. Just saying good morning or good afternoon and my name. I know what time it is and I’m aware of my name.. ### 1/5 — Face ID *2026-06-08, version 1.5.10* Never works, always have to enter my login and password! ### 1/5 — Equitable / Horrible Customer Service *2026-06-05, version 1.5.10* Your website and customer service is worse than Voya….if you can imagine that…. ### 1/5 — Terrible app *2026-06-05, version 1.5.10* Slow, crashes, you would think a company’s of this size would have a up to date app that works. It is the same as the website which is just as bad. Needs to be updated refreshed with better user friendly options and charts. ### 1/5 — Not user friendly *2026-06-04, version 1.5.10* App seems to go down frequently, data is basic and not very useful. Overall the app needs to be refresh. I like the company, I guess that means more. ### 1/5 — Terrible *2026-03-25, version 1.5.7* Password options are horsehit ### 1/5 — Predatory! DO NOT USE EQUITABLE OMG!!!! *2026-03-02, version 1.5.7* Watch out they will not release your funds ### 1/5 — App *2026-02-25, version 1.5.7* The app has lots of slow points and is not the most reliable. Having to call my advisor often to get help. ### 1/5 — Buggy *2026-02-21, version 1.5.7* App is buggy. Constantly receive message: “Error Processing Request”. ### 1/5 — Web experience *2026-02-20, version 1.5.7* Worst possible UI web experience ever. Please fix it. Open a ticket, complain to someone etc. you will lose clients because if this. ## Most praised reviews (10 highest-rated) ### 5/5 — Gio a beast *2026-08-15, version 1.5.10* Best financial advisor Gio lock in he’ll get your right ### 5/5 — Excellent *2026-08-03, version 1.5.10* This app is a great resource for anyone who wants to learn about retirement ### 5/5 — Equitable Mobile App *2026-06-30, version 1.5.10* Thank you! Appreciate it! ### 5/5 — Excellent App *2026-06-26, version 1.5.10* 5 stars ### 5/5 — I like it *2026-06-09, version 1.5.10* It provides me with the info I need to stay on top of my investments. It’s responsive and easy to navigate ### 5/5 — Bueno *2025-12-11, version 1.5.7* Es excelente y muy trasparente ### 5/5 — Great *2025-12-11, version 1.5.7* Greater ### 5/5 — The best there is! *2025-12-02, version 1.5.7* The most reliable and trustworthy company. ### 5/5 — The App is working well😁. Thanks Equitable *2025-11-17, version 1.5.5* The App is working well😁. Thanks Equitable ### 5/5 — New App *2025-04-06, version 1.5.5* Easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*