# Equity Mobile — user reviews > 117 indexed App Store user reviews of Equity Mobile by Equity Group Holding, rated 4.80/5 from 6,217 ratings. - Source: https://appshunter.io/ios/app/equity-mobile/id1569017982/reviews - App overview in markdown: https://appshunter.io/ios/app/equity-mobile/id1569017982.md - Rating breakdown: 5★ 5,527 · 4★ 383 · 3★ 128 · 2★ 57 · 1★ 122 ## What do users think of Equity Mobile? Overall sentiment: positive **Pros** - 👍 Easy and simple to use - 🚀 Fast and efficient - 💳 Convenient mobile banking - 🤝 Excellent customer service - 🔒 Reliable and secure **Cons** - 🐛 Bugs and glitches - 🔍 Incomplete functionality - 💸 Expensive fees - 🕰️ Slow app performance - 🔑 Login issues **Commonly reported bugs** - Unable to log in after app updates - Verification options not working - Buy goods and Paybill services not functioning - Transactions not reflecting in account - App crashes on launch **Most requested features** - Download and view transaction receipts - Access account statements for specific dates - Integrate with mobile money services - Add virtual card feature - Improve multi-factor authentication ## Newest reviews (17 of 117) ### 2/5 — failure *2026-08-07, version 0.5.1* Not possible to send ecash using my own number ### 3/5 — Can’t change the device *2026-08-01, version 0.5.1* I can’t change the device ### 3/5 — Office staff *2026-05-20, version 0.4.7* Please train all your office staff on professionalism, customer care and also ensure he branch managers hold themselves to high standards ### 5/5 — Nice *2026-05-15, version 0.4.7* Nice ### 5/5 — Mr. K *2026-05-13, version 0.4.7* Equity Bank Diaspora Team helped me restore my account in record time. ### 5/5 — Amazing Service *2026-05-12, version 0.4.7* You gotta like the App! So the Benki?! ### 5/5 — Good service *2026-05-11, version 0.4.7* Very interesting app and friendly to any users ### 5/5 — Fast and easy transaction thank you. *2026-05-09, version 0.4.7* Great transaction experience, everything went perfectly. ### 5/5 — Best Banking App *2026-05-03, version 0.4.7* I bank with about 4 banks and by FAR Equity has the best banking experience. The App makes life much easier for even small day-to-day transactions and shopping. Absolutely fabulous. ### 2/5 — No option for Canada *2026-04-23, version 0.4.7* I’m trying too sign in and I can’t find Canada as a country ### 5/5 — Transactions *2026-04-21, version 0.4.7* Great app, easy convenient and user friendly. Kindly add capability to view transactions for longer than 1 year on the app. ### 5/5 — Exceptional *2026-04-19, version 0.4.7* It’s efficient, quicker, easier and reliable. Keep up Equity Bank ### 5/5 — Best App *2026-03-26, version 0.4.4* This is the best app on the market compared to all other apps in Ug. You saved me from the glitches elsewhere ### 5/5 — Easiest to Use *2026-03-25, version 0.4.4* Apart from looking neat it’s the easiest app to use compare to other banks cause I use almost 5 Banks and their apps but Equity is my favorite ### 5/5 — I improve on financial support to businesses. I feel there’s a lot of bureaucracy involved. *2026-02-11, version 0.4.4* Support Businesses Better! ### 5/5 — Amazing! *2026-01-19, version 0.4.3* It's super fast and intuitive! I wish ABSA could borrow a leaf from your book! ### 5/5 — Positive *2026-01-19, version 0.4.3* First and easy ## Most critical reviews (10 lowest-rated) ### 1/5 — App does not send messages post transaction *2026-08-11, version 0.5.1* App is temperamental ### 1/5 — Delayed sending *2026-04-11, version 0.4.6* I’ve tried sending to smone money t their acc but it has failed and I had t resort t send t my no and then I send to them which is costly🤌🏼🤌🏼😡😡😡 ### 1/5 — Delayed sending *2026-02-11, version 0.4.4* I’ve tried sending to smone money t their acc but it has failed and I had t resort t send t my no and then I send to them which is costly🤌🏼🤌🏼😡😡😡 ### 1/5 — Failure to log in *2025-10-11, version 0.4.1* i have had an equity account for about 2 years now but can't access mobile banking. i log it and it says i should register but when i do it refuses as well. Whats a girl to do ### 1/5 — Worst Mobile experience *2024-12-14, version 0.3.8* I have been using equity for a very long time and the mobile app is the worst. They intentionally remove fingerprint log in which is not good given the fact even trying to log in with password seem to be a problem too ### 1/5 — Slow app *2024-05-01, version 0.2.9* This app need updates like languages, settings, live chats with customer service etc. And it’s really slow. ### 1/5 — Bug *2024-02-07, version 0.2.9* L’application fais que buger et les transactions ne pensent pas. ### 1/5 — Transaction Don’t Work! *2023-04-21, version 0.1.6* Im in the DRC. I have this app and it doesn’t work at all. When I do a transaction, it tells me it’s been completed but the money never leaves my account. It simply doesn’t work. I’m very disappointed in this bank their app. I will be switching banks. ### 1/5 — App not launching *2023-04-13, version 0.1.6* Great app, was working but unfortunately it is not launching like it usually does. It’s on IOS 12. ### 1/5 — Review *2023-01-02, version 0.1.3* Cannot download reciepts or payments ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-07-30, version 0.5.0* The app is fast and reliable since it even adds a password when ur logging in and when withdrawing the money so its reliable ,fast and efficient ### 5/5 — Equity Bank Rwanda *2026-07-27, version 0.5.0* Convenient, reliable and easy to use app. I’d recommend it to everyone!! ### 5/5 — Easy *2026-07-16, version 0.4.9* Very easy to use, thank you Diaspora ### 5/5 — Very fast *2026-07-03, version 0.4.8* The system is very good and very fast ### 5/5 — Grateful *2026-07-02, version 0.4.8* App is very convenient and makes transacting easy… easy and friendly user interface ### 5/5 — Great *2026-06-20, version 0.4.7* Easy to use ### 5/5 — Top class experience *2026-06-11, version 0.4.7* Great experience and seamless navigation ### 5/5 — Nurudine Murenzi *2026-06-09, version 0.4.7* I can’t believe that I’m using my Equity Bank while I’m in Texas Currently. Thank you for your service ### 5/5 — Best app *2026-05-29, version 0.4.7* Very friendly and easy to use ### 5/5 — Sam M *2026-05-29, version 0.4.7* Really quick and reliable service. All we need are pots on our accounts now! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*